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Updated July 2026 · real, multi-region App Store reviews
The verdict on

Go City -Travel Plan & Tickets

55
User verdict / 100 High confidence Divided

Go City offers significant savings on attractions for travelers, especially with all-inclusive passes, but users frequently encounter issues with attraction availability, booking complexities, and app glitches, leading to frustration and unexpected costs.

4.7★ lifetime (25,585) Free to download since 2019 by Go City Ltd updated 0.0 mo ago recent negative 64% 120 reviews across 4 regions
Attraction Access/Availability Value for Money Customer Service App Functionality & Usability Booking & Reservations
5★76
4★13
3★18
2★18
1★170
recent reviews across 4 regions, vs the 4.7★ lifetime average

Go City is a travel app designed to save money on attractions through various passes, with many users reporting substantial savings. However, recent reviews highlight significant problems including attractions being unavailable or requiring separate bookings outside the app, technical glitches, and poor customer service, which often negate the perceived value.

What users like

  • Offers significant cost savings on attractions, especially with all-inclusive passes.R1R4R30R39
  • Easy to use for showing passes and accessing attractions once activated.R13R18R33R39
  • Provides a convenient way to organize multiple attraction tickets in one place.R18R38R120R270

What users complain about

  • Many attractions listed are unavailable, sold out, or have limited access for pass holders, often without clear prior notification.R2R4R8R11
  • Booking and reservation processes are often complex, require dealing with third parties, or are prone to errors and cancellations.R3R9R10R12
  • The app is buggy, glitchy, reloads constantly, and has poor trip planning features.R7R99R115R41
  • Customer service is frequently unhelpful, unresponsive, or difficult to reach, especially for refunds or issues.R12R15R21R31
  • Passes can be more expensive than buying individual tickets, or the value is hard to realize due to limitations.R3R14R35R36
  • Passes have strict activation and expiration rules (e.g., calendar days vs. 24-hour periods, early cancellations) that are not clearly communicated.R14R29R38R51
  • Information within the app, such as attraction descriptions, operating hours, and maps, is often inaccurate or incomplete.R30R35R63R66

Latest update · v10.1.0

What the developer says changed (the verdict above weighs this against what reviewers report):

We have made improvements to the way you view your available passes and attractions when you are at your destination.

Recurring themes

Value for Money mixed
Many users report significant savings, especially with all-inclusive passes, making it a worthwhile purchase for active travelers. However, a substantial number of reviews state that the pass is not worth the cost, either because individual tickets are cheaper, or limitations prevent users from getting their money's worth.R1R3R14R35
Attraction Access/Availability negative
A major pain point is that many advertised attractions are not truly accessible with the pass. Users report attractions being sold out, having limited availability, requiring separate bookings outside the app, or not accepting the pass at all. This contradicts the developer's notes about improving pass and attraction viewing.R2R4R8R11
App Functionality & Usability mixed
While some find the app easy to use for showing passes, many others describe it as glitchy, poorly designed, or struggling to refresh. Specific complaints include difficulties with trip planning, viewing itineraries, and inaccurate information like maps or attraction details.R7R9R13R18
Customer Service negative
Numerous users report extremely poor customer service, citing unhelpful agents, long wait times, unresponsiveness, and difficulty resolving issues like refunds, pass activations, or booking errors.R12R15R21R31
Booking & Reservations negative
The process of booking attractions is a frequent source of frustration. Users report needing to book through third-party sites, encountering error messages, strict cancellation policies, and issues with pass activation or expiration.R3R9R10R12

Who it's for

Go City is for travelers who plan to visit many attractions in a city and are willing to research each attraction's specific booking requirements and limitations in advance R4. It is particularly suited for those seeking significant savings on multiple excursions R1R39. It is NOT for travelers who expect seamless, direct booking for all attractions within the app, or those who need flexible plans and reliable customer support for changes R3R10R15R31.

Evidence note: The recent reviews skew heavily negative, with a 0.637 recent-negative signal. This contrasts sharply with the lifetime rating of 4.74, indicating a significant decline in user satisfaction recently. The themes of attraction unavailability, booking issues, and poor customer service are prevalent and consistently reported across many recent reviews, suggesting these are current and widespread problems, despite the developer's notes claiming improvements to pass and attraction viewing.

Frequently asked

Does Go City save money on attractions?
Yes, many users report significant savings, with some claiming to save hundreds of dollars, especially with the all-inclusive passes R1R39. However, some users found it was more expensive than buying individual tickets or difficult to get their money's worth due to limitations R14R35.
Are all attractions included and easily accessible with the Go City pass?
No, many users report that attractions listed are often sold out, have limited access, or require separate reservations and bookings outside the Go City app, which is not always clearly stated upfront R2R8R11R24.
Is the Go City app reliable for trip planning and booking?
The app's reliability for trip planning and booking is mixed; while some find it easy to use for showing passes R13R18, many users report the app is glitchy, reloads constantly, and its trip planning features are clunky or non-functional R7R99R115R270. Booking often requires dealing with third-party sites, leading to errors and complications R3R10.
How is Go City's customer service?
Customer service is frequently reported as unhelpful, unresponsive, and difficult to reach, with users experiencing long wait times and issues remaining unresolved R12R15R31R44.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] 5/5 · US Totally awesome saving: I got ticket for all attractions all inclusive deals in great price
  2. [R4] 5/5 · US Good option: Some attractions are cheaper this way. Beware that the passes might not allow you to get to full activities in dome places like the spyscape, nor get to the pedestal Or crown of the statue of liberty. But still a good option.
  3. [R30] 3/5 · US Good: The GoCity pass saved me money based on the attractions given. The problems I have encountered with the pass are that the description is not correct on some of the attractions. For example, the Rouge show says 9pm on Mondays and they did not have that performance available on Mondays. The Las Vegas Bar Crawl says that you get a drink at the bar stops but it was only 1/2 price drinks which is
  4. [R39] 5/5 · US THE BEST WAY TO TRAVEL!: If I can give 6 stars! ⭐️⭐️⭐️⭐️⭐️⭐️ This is hands down the best way to travel and check out the city you are traveling! And may I add the best way to SAVE money! The app is so easy to use as gives you all the necessary steps and what to expect. All the attractions listed has all the info that you need. It also can create an itinerary for you. Make the most of your vacatio
  5. [R13] 5/5 · US So easy to use: So easy to use. All of the locations knew what it was it was accepted with out a problem .
  6. [R18] 5/5 · US ⭐️⭐️⭐️⭐️⭐️: I used the Go City app for the first time and really loved it. What I appreciated most was how easy it was to control and customize my itinerary without stressing over planning. Everything was organized in one place, and I could decide what to do and when without feeling rushed or locked into a schedule. It made sightseeing feel simple and flexible, which took a lot of pressure off the
  7. [R33] 5/5 · US Easy. The app can do everything you will need. Just need a smart phone and battery!: Best deal for two people three days and five choices
  8. [R38] 4/5 · US App is smooth, Pass is handy, but…: For the London pass at least, you’d really have to hit the gas to make a one day pass cost effective. Do a quick calculation before buying. There are a lot of excursions “included” with the pass, but several are already free, so keep that in mind as well. For 2-3 days, it can totally be worth it. Plus, it makes it easier than finding your tickets for each indivi
  9. [R120] 5/5 · US Single place to get tickets to major attractions: Firstly I like the idea of this app. Rather than scrambling through bunch of different websites to get tickets. You just use this app. Secondly, I was skeptical about it at first. We went to the edge in Hudson yards. I thought I would have to go back to the ticket counter & get tickets. But it went smoothly. As soon as we went in, the staff was ha
  10. [R270] 3/5 · CA GoCity app is glitchy: App didnt work to book This is Holland. Otherwise good app to help you make bookings. Support is not available by phone. Had to email for 24hr response. everything in one place.
  11. [R2] 1/5 · US Not what it seems…: If you have the Go City New York explorer pass please be aware at Madison Square Garden is usually sold out so when you show up, you can’t get tickets for the same day and you’re only allowed to get tickets for the same day. Madison Square Garden sells its own tickets and it seems like whatever leftover tickets for that day can be allocated to Go City past users. This is not st
  12. [R8] 1/5 · US Wish I Could Give Go City Negative Stars: Please be prepared to miss out on most of the attractions that are supposedly included and spend more in the process. Many of the attractions were already unavailable after we purchased our Go City pass, which you cannot know until after you buy this pass. The attractions that were available were listed as included in the app, however this is misleading be
  13. [R11] 1/5 · US Wasted hundreds: I was planning a trip to San Diego. I did an entire week of researching making sure this wasn’t a scam and choosing what we wanted to do. Decided to choose the one that had the aquarium, uss midway, San Diego zoo and San Diego zoo safari. Bought a 3 day pass for just under $500. We did the midway and aquarium yesterday. Drove 45 min this morning to do the safari today and zoo tomo
  14. [R3] 1/5 · US Not Worth It: It doesn't deliver value for the money. Dealing with 3rd parties outside of the app is an obnoxious chore.
  15. [R9] 1/5 · US Buggy, poorly designed, implemented and supported product: We used this for Singapore. Seems good on paper but once you pay them things don’t work smoothly. In short it is better to just pay at each attraction you visit. Here’s the longer version 1. After you pay, it takes 4 hours to even get your pass by email. 2. The pass only works on each attraction once. If you end up really wanting to se
  16. [R10] 1/5 · US Unbelievably disappointed: U have to get he head out app, to get the go city app to book with another site… all places telling u diff things to book, cancel, Etc…too late to do what our 1st choice was… will never use again
  17. [R12] 1/5 · US Can lag on sending tickets: I purchased a GoCity pass for Singapore that included Universal Studios. When I tried to redeem one of four Universal Studios tickets, there was an over two hour delay in the ticket being sent. On my end, it seemed that it just didn’t work. The end result was that GoCity Customer support told me to purchase my ticket with my own money and they assured me that they would
  18. [R7] 2/5 · US Good for showing your pass only: The option to plan your trip is awful. You can’t move stuff around and it’s very clunky. This would be such a great app if you could actually easily do that. Other than that it’s just good for showing your pass.
  19. [R99] 3/5 · US Glitchy and reloads constantly: The app is glitchy. On initial load- the app looks like it’s struggling to refresh and it’s stuck on a loop doing so.
  20. [R115] 3/5 · US It works but has some issues: This has the option to add activities to an itinerary, but I couldn’t figure out how to view that itinerary after adding activities to it. I eventually figured out that if I add activities to my “favorites” instead, I was able to see a list of favorites. The favorites button is a white button which is displayed on top of an image of the activity. Unfortunately one of
  21. [R41] 1/5 · US So annoying!: The app randomly erased our passes for my family of 8! Very stressful!
  22. [R15] 1/5 · US Not worth it: Bought the pass for my Dublin trip, most things you can’t book until a few days in advance and personally I would rather have everything booked prior to travel. Their customer service is trash. Wouldn’t recommend
  23. [R21] 4/5 · US Help desk actually helped!: My family of 13 got passes in San Diego this last summer. The website and what is included and everything in the different passes can be a confusing and misleading. So read carefully. It ended up being a possible waste of almost the entire purchase, and with that many passes, a huge chunk of money! (Thousands!) I spoke with different representatives over two days of ou
  24. [R31] 1/5 · US Total disappointment: On our third day my son woke up sick, so I reached out to CityGo support for help. The automated system was no help at all, so I asked for a human, when finally connected with a human …after outer scheduled appt time. I was told we were marked as a no show! While I was on with this support person for 40 mins, 30 mins of that that could have used to assist me in letting t
  25. [R14] 5/5 · US Overpriced: No way you can get your money’s worth out what is being charged. Simple math. I was charged $100 USD for a one day pass. Each museum charges $15 to enter. You can’t possibly see 4 a day particularly when open from 10 to5. Also thought I was getting a 5 day pass. Only find out it was only for 1. The money back guarantee is out after the first day. After that you are out of luck.
  26. [R35] 1/5 · US Don’t waste your money: Good luck if you choose to use this app. You barely save any money. You have to hit 4 attractions a day and if you don’t. Tough luck. Just pay at the sites and spend the extra 30 pounds. The trip planner doesn’t include every site so don’t bank on that either. This app also doesn’t include time sites are open so make sure you account for that before hand. Again, just get th
  27. [R36] 1/5 · US More pricy: It was more pricy than buying individual tickets and barely any lines to buy tickets either. Save your $ it was 15% more after 20% discount
  28. [R29] 1/5 · US Worthless: I purchased 2 day Go city pass for my full family and it was worthless, it does not cover key attractions and also pass gets expires before time, when reached out to support team they were not able to help to activate it. The experience was very frustrating as we travelled long to cover the attraction which was in our pass but before time it got expired and no support from customer ser
  29. [R51] 1/5 · US Big Scam: My girlfriend and I took a trip to New York and wanted to save some money through this pass we did the all day pass which gives you unlimited access to attractions for one calendar date we bought them 10 in the morning were able to do one attraction and had a reservation later in the day for the Empire State Building we were busy and didn’t look at our phones and they cancelled our pass
  30. [R63] 1/5 · US Unclear where to get bus and time schedules: Not good
  31. [R66] 1/5 · US Disappointed - Limited options meant using only half of what I paid: I am extremely frustrated at the lack of transparency on the all exclusive passes. First of all, they don’t tell you until you buy that many of the included activities only offer access in the early part of the day. This makes it extremely difficult to fit in enough to get your money’s worth. Even after purchasing the pass, you h
  32. [R24] 1/5 · US extremely disappointed, don’t use it: The city pass it’s too expensive and it doesn’t work on the auto attraction. You cannot enter anywhere. And they’re asking you for more money absolutely ridiculous. not worth it at all
  33. [R44] 1/5 · US Don’t buy it: We bought it for the trip to London, because I saw a lot of advertisement and we thought it could be useful as it seems like a free pass to all attractions. But apparently not! 1. It is not flexible! Some attractions require you reserve a time slot, but it is not very clear to the customer that there is a 15mins amendment window. If you miss it, it is considered as a no show, and you

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store