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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Shaw’s Deals & Delivery vs Instacart

Shaw’s Deals & Delivery 4.8★ · Free to download 55
Winner Instacart
Instacart 4.8★ · Free to download 70

Instacart is generally preferred for its widespread delivery service and customer support, despite issues with fees and order accuracy, while Shaw's Deals & Delivery struggles with app functionality and in-store coupon redemption.

Full reviews: Shaw’s Deals & Delivery · Instacart

Instacart offers convenient grocery delivery with generally positive shopper interactions, though users frequently complain about high fees and occasional order issues. Shaw's Deals & Delivery, while appreciated for its deals and in-store pickup, is plagued by significant app functionality problems and coupon redemption difficulties.

Head to head

App Functionality & Ease of Use edge: InstacartR1R4R11R16
Shaw’s Deals & Delivery Shaw's Deals & Delivery users frequently report severe app issues, including crashing, freezing, inability to log in or register, and broken search and scanning features R4R11R16. Many find the app confusing to navigate, especially for coupon clipping R1R21.
Instacart Instacart users generally find the app easy to use for ordering and managing deliveries . Some recent changes to the substitution approval process have caused confusion for both shoppers and customers .
Deals & Pricing edge: Shaw’s Deals & DeliveryR1R5R7R13
Shaw’s Deals & Delivery Shaw's users appreciate the deals and savings offered through the app R5. However, many are frustrated by the requirement to digitally clip coupons and report issues with coupons not applying correctly R1R13R24. Some also complain about high prices in general compared to other stores R7.
Instacart Instacart users frequently complain about high prices, including markups on store items, delivery fees, and service fees R69R78R82R90. Many feel the extra fees are not worth the convenience R90.
Order Accuracy & Quality tieR3R6R25R26
Shaw’s Deals & Delivery Shaw's users report issues with missing items, receiving incorrect orders, or getting rotten produce R3R28. Inventory for sale items is often depleted quickly R6R25R26.
Instacart Instacart users frequently experience issues with order accuracy, including wrong items, missing items, poor quality produce (moldy bread, broken eggs, expiring meat), and incorrect substitutions . Shoppers are sometimes perceived as prioritizing speed over accuracy .
Delivery & Pickup Service edge: InstacartR8R15R28R32
Shaw’s Deals & Delivery Shaw's users generally praise the politeness and helpfulness of store staff for pickup and delivery R8R32R35. However, some report difficulties with the check-in process for pickup R28 and a lack of ability to chat with shoppers R15.
Instacart Instacart users appreciate the convenience of delivery . However, many complain about late deliveries, cancelled orders by drivers, drivers ignoring special instructions (like ringing doorbells), and items being left on the floor R63R64R67R74.
Customer Support tieR3R13R35R70
Shaw’s Deals & Delivery Shaw's users report difficulties reaching support through the app R3 and issues with staff making excuses for coupon problems R13. Some indicate that phone calls can resolve product shopping issues R35.
Instacart Instacart users frequently criticize customer service for being unhelpful, difficult to reach, or unwilling to resolve issues like incorrect orders, wrong deliveries, or unapplied credits R70. Refunds often do not cover all fees R70.
Pick Shaw’s Deals & Delivery if

You primarily shop at Shaw's and value in-store pickup with friendly staff, and are willing to contend with a potentially buggy app for digital deals R8R35.

Pick Instacart if

You need convenient grocery delivery from a wide range of stores and prioritize having items brought to your door, even if it means paying higher fees and occasionally dealing with order inaccuracies or delivery issues .

Evidence note: Shaw's Deals & Delivery reviews are heavily skewed towards app functionality issues and coupon mechanics, with fewer mentions of the actual delivery experience compared to Instacart. Instacart reviews are more focused on the delivery process, shopper interactions, and pricing.

Frequently asked

Are there issues with coupons and deals on Shaw's Deals & Delivery?
Yes, many Shaw's Deals & Delivery users report significant problems with coupons, including difficulty clipping them, coupons not applying correctly at checkout, and staff making excuses for these issues R1R13R21. Some users also dislike the digital-only nature of many savings R24.
Does Instacart have high fees?
Yes, Instacart users frequently complain about high costs, including markups on store prices, delivery fees (e.g., $7.99), and service fees (e.g., $2.49), which many find absurd and not worth the convenience R69R78R82R90.
How reliable is Instacart's delivery service?
Instacart's delivery service is often convenient, but many users report issues such as consistently late orders (sometimes over an hour past the window), drivers cancelling orders after pickup, and drivers ignoring special instructions like ringing the doorbell R63R64R67R74.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Shaw’s Deals & Delivery 1/5 · US Terrible: Everytime i try to use this app instore to “clip coupons” i end up feeling like an absolute idiot as the clerk attempts and fails to assist me. I will once again be deleting this useless app. Probably wont go to shaws for a while. Thankfully the people behind me in line expressed the exact same complaint when I apologized for holding up the lind.
  2. [R4] Shaw’s Deals & Delivery 1/5 · US Junk app: Absolutely the worst grocery experience I’ve ever encountered. Can’t get anywhere in the app. Try to go in as guest, brings me to location. Give it a location and it brings me back to login. Continue as guest and repeat. Somebody was sleeping creating this app and there was no QA. useless.
  3. [R11] Shaw’s Deals & Delivery 4/5 · US Search partially broken: This is a helpful app, but search has not been functioning normally. More than half of my searches go to the “thinking” screen, and never produce results. The only way out is to force-quit the app. Also, when typing in the search bar no suggested results appear. This is happening on both WiFi and cell connections.
  4. [R16] Shaw’s Deals & Delivery 1/5 · US App has not worked for a week on my iPhone: This app is driving me crazy. I try to sign in (either both phone # and email address) anf it says the app isn’t working: try again later. Please define “later.” How do I get digital coupons when this happens?
  5. [R5] Shaw’s Deals & Delivery 5/5 · US Love Healthy points: I love this shaws app much more especially this healthy points. It makes me being more active and shop healthy foods often. Thanks a lot for this option.
  6. [R7] Shaw’s Deals & Delivery 1/5 · US Prices: Your prices are outrageous on a lot of things, I only shop here when I have too since Walmart has everything you have without crazy fluctuating prices on items. Soon enough I’ll just stop coming to dues and do all my shopping at Walmart
  7. [R13] Shaw’s Deals & Delivery 2/5 · US Coupon failed: This has happened many times before. Coupons often don't work because of minor differences in the product description, and sometimes they don't work even when the descriptions are exactly the same. The most frustrating part is the amount of time you have to spend dealing with the issue. Their staff often make excuses and then ask whether you still want to proceed with the purchase.
  8. [R3] Shaw’s Deals & Delivery 3/5 · US Online orders are going wrong: I got all support and it went to the app, but no support page. I have been using there app to shop since 2021 and I have never had an issue with any of those orders. Now, I have had 2 issues. A few weeks ago, items were missing and I had someone else’s items. Today, I got all my items, but received someone else’s order too! I have a small fridge and cannot fit a
  9. [R6] Shaw’s Deals & Delivery 3/5 · US Stock up sale items please: Please have enough sale items in stock for customers. I have experience sales item ran out on Sundays. (providing Sunday is the 3rd day of the sales, sales start on Fridays.) Management could offer substitution for sale items instead of issuing rain checks which only good for 30 days but sale items aren’t back in stock yet sometimes. (Maybe think about no expiration on
  10. [R25] Shaw’s Deals & Delivery 2/5 · US Great app; all stores run out of food! Within 2 days!: The app is great, for people who are into it. Less great for tech-naive elderly who can’t benefit from any of the coupons, which is pretty sad given the price of groceries. Issue: every location always runs out of products on sale in the circular. Literally the same items go on sale every other week or two. Yet somehow, they always run out o
  11. [R26] Shaw’s Deals & Delivery 4/5 · US Lack of Inventory: You advertise so many sales & yet the inventory is too quickly depleted and it’s only Tuesday!Example: Signature Pizza Marguerita and Lighthouse brand Dehydrated Garlic! I order that garlic directly from Lighthouse now.
  12. [R8] Shaw’s Deals & Delivery 5/5 · US Made my day when I wasn’t feeling well: Everything is always fresh and the employees are so very kind and courteous helping to get my bags in the car and there were only a few items that were unavailable. When you’re not feeling well shopping this way is a godsend.
  13. [R15] Shaw’s Deals & Delivery 3/5 · US Needs ability to chat with shopper: There needs to be the ability to chat with the shopper at all times, not just when an item is out of stock or substituted.
  14. [R28] Shaw’s Deals & Delivery 2/5 · US Very Frustrating: After struggling to submit the Online Order, I went to the Shaw’s store for pickup. The Check In process was also difficult to navigate but I did finally manage to receive the order. When I got home I found that I was given rotten, inedible produce. Now, the Online Refund Form is not functioning. This App is more problematic than it’s worth.
  15. [R32] Shaw’s Deals & Delivery 5/5 · US Convenient & Helpful: On days I’m either feeling rushed for time or aren’t feeling up to shopping, this service is awesome as well as convenient & helpful & store shoppers have exceeded my expectations. Thank you.
  16. [R35] Shaw’s Deals & Delivery 5/5 · US Shopping: I love the pick up. Store clerks are all really polite and attentive always with a smile on there face. I’ve had some issues with the product shopping but if you call they fix it right away. Management is on point. Love Shaws
  17. [R70] Instacart 1/5 · US Worst customer service support: I ordered my lunch through Instacart, but it was delivered to the wrong address, where it actually went, I have no idea. When I contacted customer support, they only refunded the base cost of the order while keeping the 20% tip, service fee, and delivery fee. It makes no sense to charge customers for a service that was never successfully provided. What was even more
  18. [R21] Shaw’s Deals & Delivery 3/5 · US Using points and “deals”: A lot of the time it is hard to find the coupon for the deals. Also I don’t like how it’s very limited now using your points
  19. [R24] Shaw’s Deals & Delivery 3/5 · US Digital savings: Don’t like digital saving.. it should be a sale for everyone w/o having to use digital… so ridiculous! You’re the only store to do this!! Be more like Dave’s Mar
  20. [R69] Instacart 3/5 · US Things to make it better.: Too many up charges and fees. Can’t enlarge the images for those who have trouble seeing the tiny items and print.
  21. [R78] Instacart 3/5 · US Convenient: Fees are high and the prices are high compared to the store prices. It wouldn’t bother me as much if the shoppers were getting paid better
  22. [R82] Instacart 1/5 · US Absurd prices: 7.99 delivery fee and 2.49 service fee is genuinely absurd
  23. [R90] Instacart 1/5 · US Nope!: Not worth the extra fees…. Very inconvenient!! deleting and never using again!
  24. [R63] Instacart 3/5 · US Orders: Delivery times are way too long!
  25. [R64] Instacart 1/5 · US Order always late: I can’t figure out anywhere else to leave a review about how my order is consistently over an hour late from the window I paid for.
  26. [R67] Instacart 1/5 · US Delivery driver picked up food and cancelled: Delivery driver picked up my food order, headed towards us for delivery, and then cancelled the order. Then insta cart just says sorry, better luck next time. WTF.
  27. [R74] Instacart 5/5 · US Leaving groceries at the door: I have a note asking the delivery person to please ring the doorbell when they deliver and they never do. I would appreciate it so much if they would ring the doorbell. Thanks

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store