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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Shaw’s Deals & Delivery vs Vons Deals & Delivery

Shaw’s Deals & Delivery 4.8★ · Free to download 65
Winner Vons Deals & Delivery
Vons Deals & Delivery 4.8★ · Free to download 70

Vons Deals & Delivery has a slight edge over Shaw's Deals & Delivery due to better overall app functionality and customer service, despite both apps facing similar issues with digital coupons and inventory.

Full reviews: Shaw’s Deals & Delivery · Vons Deals & Delivery

Both Shaw's Deals & Delivery and Vons Deals & Delivery are free grocery apps that offer deals, delivery, and pickup services. While both struggle with app stability, coupon functionality, and inventory issues, Vons appears to have a slightly more reliable app experience and better in-store customer service.

Head to head

App Reliability & Performance tieR4R11R16R18
Shaw’s Deals & Delivery Many users report that the Shaw's app frequently crashes, freezes, or fails to open, especially after updates R16R18R22R37. Some experience issues with registration, getting stuck in login loops, or the app not downloading R4. The search function is also reported to be partially broken, often leading to a 'thinking' screen or no results R11R51.
Vons Deals & Delivery Vons users also frequently complain about the app crashing, freezing, or not loading, particularly after updates . Some report issues with specific features like filters being broken or headers not displaying correctly, requiring constant reinstallation .
Digital Coupons & Deals tieR1R13R21R24
Shaw’s Deals & Delivery Users find it difficult to clip coupons, stating they often don't work due to minor product differences or simply fail to apply at checkout, leading to overcharges R1R13R21R53. Many express frustration with the need to manually clip digital coupons, preferring automatic discounts or sales for everyone R24. Some feel the rewards system offers little benefit despite significant spending .
Vons Deals & Delivery Vons users also struggle with clipping coupons, reporting the app freezes when doing so . They wish for a 'clip all' button to avoid manually clipping every week . Some find it hard to add clipped deals to their account . There are complaints about the rewards program being downgraded, offering fewer goals and points .
Online Ordering & Delivery Experience tieR3R8R15R28
Shaw’s Deals & Delivery Recent online orders have seen issues like missing items or receiving someone else's order R3. Users report difficulty with the check-in process for pickup and receiving rotten produce R28. There's a desire for the ability to chat with shoppers at all times, not just for substitutions R15. However, some praise the convenience and helpfulness of the service when not feeling well R8.
Vons Deals & Delivery Vons users frequently report missing items in delivery or pickup orders, even with substitution preferences . Inventory often doesn't align with the app, leading to cancellations or heavy modifications R66. Shoppers are sometimes perceived as picking the worst produce . The app is described as buggy for delivery instructions or communicating with drivers .
Inventory & Pricing tieR6R7R12R14
Shaw’s Deals & Delivery Customers frequently complain about sale items running out quickly, often by the second or third day of a sale, and suggest offering substitutions or non-expiring rain checks R6R25R26. Many find Shaw's prices to be outrageous and higher than competitors like Walmart, leading them to shop elsewhere R7R14. Overcharging at checkout is also a recurring issue R12R53.
Vons Deals & Delivery Vons users also experience issues with advertised sale items being out of stock . Pricing discrepancies between the app, desktop, and in-store are reported . Users frequently find errors on their receipts and have to get corrections at customer service .
Ease of Use & Navigation tieR4R10R19R51
Shaw’s Deals & Delivery Users find the app confusing, hard to navigate, and report issues like being unable to proceed as a guest or constant location requests R4R10R19R51. The layout changes have made it harder to find items in-store R51. Some find it too easy to accidentally remove items from the cart .
Vons Deals & Delivery Many Vons users find the app hard to navigate, with too many pages and unintuitive information . The shopping cart organization changed for the worse, making it difficult to track orders . Scrolling issues, where the app skips pages of items, are also reported . However, some find the ordering process surprisingly fast and easy .
Customer Service & In-Store Experience edge: Vons Deals & DeliveryR2R3R8R13
Shaw’s Deals & Delivery While the app's customer service for online orders is criticized for not providing a support page R3, in-store staff are often praised for being kind, courteous, and helpful, especially with pickup and pharmacy services R2R8. Employees are noted for trying to rectify coupon issues, though the underlying problem persists R13R53.
Vons Deals & Delivery Vons staff receive high praise for customer service, with employees in the meat department and at self-checkout being highlighted for their helpfulness and friendliness . Store employees are generally seen as helpful and friendly, especially for pickup services .
Pick Shaw’s Deals & Delivery if

Pick Shaw's Deals & Delivery if you prioritize strong in-store customer service, especially for pharmacy and pickup, as many users highlight the helpfulness and friendliness of staff in these areas R2R8.

Pick Vons Deals & Delivery if

Pick Vons Deals & Delivery if you value a slightly more reliable app experience and consistently positive in-store customer service, particularly in departments like meat and self-checkout .

Evidence note: Both apps are free to download, so the free-vs-paid asymmetry rule does not apply directly. However, the high lifetime ratings for both apps (4.76 for Shaw's, 4.81 for Vons) are somewhat at odds with the recent negative reviews, which heavily focus on app functionality issues. This suggests a decline in user experience for both apps over time, possibly due to recent updates.

Frequently asked

Do these apps offer digital coupons and savings?
Yes, both Shaw's Deals & Delivery and Vons Deals & Delivery offer digital coupons and savings, but users frequently report issues with clipping them, getting them to apply correctly at checkout, or finding them difficult to navigate within the app R1R13R21R53.
Are there issues with app crashes or freezing?
Yes, both apps are frequently reported to crash, freeze, or fail to load, especially after recent updates, making them difficult or impossible to use for many customers R16R18R22R37.
Do these apps have problems with inventory for online orders?
Yes, users of both apps frequently report issues with inventory for online orders, including sale items running out quickly, missing items in deliveries, or receiving substitutions that are not ideal R6R25R26R66.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R4] Shaw’s Deals & Delivery 1/5 · US Junk app: Absolutely the worst grocery experience I’ve ever encountered. Can’t get anywhere in the app. Try to go in as guest, brings me to location. Give it a location and it brings me back to login. Continue as guest and repeat. Somebody was sleeping creating this app and there was no QA. useless.
  2. [R11] Shaw’s Deals & Delivery 4/5 · US Search partially broken: This is a helpful app, but search has not been functioning normally. More than half of my searches go to the “thinking” screen, and never produce results. The only way out is to force-quit the app. Also, when typing in the search bar no suggested results appear. This is happening on both WiFi and cell connections.
  3. [R16] Shaw’s Deals & Delivery 1/5 · US App has not worked for a week on my iPhone: This app is driving me crazy. I try to sign in (either both phone # and email address) anf it says the app isn’t working: try again later. Please define “later.” How do I get digital coupons when this happens?
  4. [R18] Shaw’s Deals & Delivery 3/5 · US App Crashes: App frequently crashing. Very frustrating.
  5. [R1] Shaw’s Deals & Delivery 1/5 · US Terrible: Everytime i try to use this app instore to “clip coupons” i end up feeling like an absolute idiot as the clerk attempts and fails to assist me. I will once again be deleting this useless app. Probably wont go to shaws for a while. Thankfully the people behind me in line expressed the exact same complaint when I apologized for holding up the lind.
  6. [R13] Shaw’s Deals & Delivery 2/5 · US Coupon failed: This has happened many times before. Coupons often don't work because of minor differences in the product description, and sometimes they don't work even when the descriptions are exactly the same. The most frustrating part is the amount of time you have to spend dealing with the issue. Their staff often make excuses and then ask whether you still want to proceed with the purchase.
  7. [R21] Shaw’s Deals & Delivery 3/5 · US Using points and “deals”: A lot of the time it is hard to find the coupon for the deals. Also I don’t like how it’s very limited now using your points
  8. [R24] Shaw’s Deals & Delivery 3/5 · US Digital savings: Don’t like digital saving.. it should be a sale for everyone w/o having to use digital… so ridiculous! You’re the only store to do this!! Be more like Dave’s Mar
  9. [R3] Shaw’s Deals & Delivery 3/5 · US Online orders are going wrong: I got all support and it went to the app, but no support page. I have been using there app to shop since 2021 and I have never had an issue with any of those orders. Now, I have had 2 issues. A few weeks ago, items were missing and I had someone else’s items. Today, I got all my items, but received someone else’s order too! I have a small fridge and cannot fit a
  10. [R8] Shaw’s Deals & Delivery 5/5 · US Made my day when I wasn’t feeling well: Everything is always fresh and the employees are so very kind and courteous helping to get my bags in the car and there were only a few items that were unavailable. When you’re not feeling well shopping this way is a godsend.
  11. [R15] Shaw’s Deals & Delivery 3/5 · US Needs ability to chat with shopper: There needs to be the ability to chat with the shopper at all times, not just when an item is out of stock or substituted.
  12. [R28] Shaw’s Deals & Delivery 2/5 · US Very Frustrating: After struggling to submit the Online Order, I went to the Shaw’s store for pickup. The Check In process was also difficult to navigate but I did finally manage to receive the order. When I got home I found that I was given rotten, inedible produce. Now, the Online Refund Form is not functioning. This App is more problematic than it’s worth.
  13. [R6] Shaw’s Deals & Delivery 3/5 · US Stock up sale items please: Please have enough sale items in stock for customers. I have experience sales item ran out on Sundays. (providing Sunday is the 3rd day of the sales, sales start on Fridays.) Management could offer substitution for sale items instead of issuing rain checks which only good for 30 days but sale items aren’t back in stock yet sometimes. (Maybe think about no expiration on
  14. [R7] Shaw’s Deals & Delivery 1/5 · US Prices: Your prices are outrageous on a lot of things, I only shop here when I have too since Walmart has everything you have without crazy fluctuating prices on items. Soon enough I’ll just stop coming to dues and do all my shopping at Walmart
  15. [R12] Shaw’s Deals & Delivery 3/5 · US Prices: Many times I am overcharged. It’s frustrating.
  16. [R14] Shaw’s Deals & Delivery 5/5 · US High prices!!: If you look at how much money I spent in years past at Shaws you will see that the money I spent more recently is far less! Your prices are too high. Just thought I’d let you know.!!
  17. [R10] Shaw’s Deals & Delivery 1/5 · US Constant location requests: For some reason, this app has to ask you for your location every single time you open it even though you have already specified your store and where you want to order from in your account, they still need your location undoubtably to sell your location data to other people
  18. [R19] Shaw’s Deals & Delivery 2/5 · US Confusing!: Found this confusing Then discovered I could scan but even that was confusing and took me a long time to shop
  19. [R51] Shaw’s Deals & Delivery 1/5 · US One of the worst grocery store apps now: This used to be the simplest, informative, easy to use app for clipping coupons, finding out what my local store had and where to find it in the store. Now it freezes up, won’t work in my local store at all- even on their wifi, and ever since they changed the layout of my local Shaws they took away the line that shows what aisle to find a product in and i
  20. [R2] Shaw’s Deals & Delivery 5/5 · US Pharmacy amazing: My dr had to talk to Jerry about my meds and getting them in from a different pharmacy because it’s a harder med to find. Jerry has gone above and beyond. And she said Jerry is the best pharmacist she’s had the pleasure of dealing with. Keep up the good work.
  21. [R53] Shaw’s Deals & Delivery 1/5 · US Misleading “Discounts”: Please check your receipts after check out. Even after diligently “clipping” coupons in the app and carefully selecting items in-store, my family and I are frequently not given the supposed discounts offered in the app, and frequently have to ask for a refund before we leave the store (if customer service is open). Employees do their best to rectify the situation, but this
  22. [R22] Shaw’s Deals & Delivery 1/5 · US App closes: If you can’t provide an OLDER VERSION AND OR A LINK TO A WEB APP FOR SHAWS PLEASE FIND SOMEONE CAPABLE . This is a poor performance issue that will be addressed shortly Last chance to make things right FOR THE THOUSANDS OF SHAWS CUSTOMERS!!! Yes YOUR POSITIONS ARE IN THE GRINDER.
  23. [R37] Shaw’s Deals & Delivery 1/5 · US App doesn’t work anymore.: Worked fine for years until the last update in May of 26. Now it just crashes upon launch.
  24. [R25] Shaw’s Deals & Delivery 2/5 · US Great app; all stores run out of food! Within 2 days!: The app is great, for people who are into it. Less great for tech-naive elderly who can’t benefit from any of the coupons, which is pretty sad given the price of groceries. Issue: every location always runs out of products on sale in the circular. Literally the same items go on sale every other week or two. Yet somehow, they always run out o
  25. [R26] Shaw’s Deals & Delivery 4/5 · US Lack of Inventory: You advertise so many sales & yet the inventory is too quickly depleted and it’s only Tuesday!Example: Signature Pizza Marguerita and Lighthouse brand Dehydrated Garlic! I order that garlic directly from Lighthouse now.
  26. [R66] Vons Deals & Delivery 3/5 · US Needs some improvements: Updated review. I either shop in store or do pick up orders. The problem with pick up orders is that inventory usually never aligns with current inventory. For example, I buy 6 cases of water, 10 of the same dog food, and 5 packages of fruits. All are in stock via the app. But the order either gets cancelled or heavily modified due to a supposed “out of stock” issues. T

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store