Vons Deals & Delivery

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R7] 5/5 · US Love Vons!: Always get quality items and great service! Love the app and the coupons!
2. [R20] 5/5 · US Savings: I find the best saving at Vons
3. [R32] 5/5 · US Savings!: Great way to save money and get more for you buck. It’s easy and fun.
4. [R36] 5/5 · US Awesome deals and savings!: Thanks for such an easy to manage your app
5. [R31] 5/5 · US Excellent: Ordering on the app was very easy, very convenient and delivery service is great.
6. [R37] 5/5 · US Pickup: I have been using Von’s pickup service for over a year now and I find it very confusing. The store employees are helpful and friendly. It also cuts down on impulse buying.
7. [R45] 5/5 · US Great and convenient!: Love how easy it is to use and the deals they provide!
8. [R62] 5/5 · US Grocery shopping: I love placing my order and just picking up they follow instructions always verify expiration dates very pleased with them all staff thank you
9. [R5] 5/5 · US John -meat department Bonita store: John has great customer service. I needed some help and he was busy but he immediately stopped and helped me with a smile! I said thank you and he said your very welcome and thank you for coming to Vons. He genuinely looked like he enjoys his job.
10. [R8] 5/5 · US A true original Safeway/Vons customer: I have shopped in various stores throughout Southern California and overall I have NO complaints if there’s a problem I come back with the product and it’s handled exactly the way it is supposed to be done WITH CUSTOMER SATISFACTION FIRST AND FOREMOST 👍🏽‼️
11. [R26] 5/5 · US Self checkout: The people running it are so helpful & friendly . I mess it up sometimes. And they never make me fill silly or dumb. Thanks, appreciate that.
12. [R30] 5/5 · US Manager: All of you are so professional
13. [R22] 5/5 · US I asked and I got it: A year ago I complained that the Vons app needs to give aisle location of the item Now it does! Next mega Vons and pavilions app! So inconvenient to have to DL both apps…
14. [R3] 1/5 · US Horrible: Every time they mess with this app to make it "more efficient" all they do is make 10xs slower! Now it won't even load.
15. [R11] 1/5 · US App does not work: Its been months since I reinstalled the app. I kept bumping into errors where the app would crash and close. Recently, a cashier at one of my Vons recommended I scan the QR code on my receipt for savings. I got promoted to install the Vons app again, which I did but the app crashed immediately. The app doesn’t work and should be revised and updated to prevent all these crashes.
16. [R23] 3/5 · US Lags a bit: The app lags sometimes and kicks you out
17. [R27] 1/5 · US Extremely buggy: Anything from trying to change the name on the order, to adding delivery instructions, or communicating with the driver, are made almost impossible by an app that is constantly malfunctioning & overall poorly built.
18. [R2] 1/5 · US Hard to navigate: I hope they can change to like Stater Bros. Theirs is super easy. At checkout you just put your phone number at time of purchase . As long as you have your phone number plugged in as a member. Please change yours
19. [R14] 2/5 · US Why is this so hard: For an app that supposed to make a regular chore easier, nothing about the information in the app is intuitive. Why can’t I find where to let the store know that I’m in the parking lot waiting for my regular subscribed order? Why can’t I figure out how to add a child’s prescription to my Health Account? It seems like all the most compelling reasons to use this app are hidden i
20. [R43] 2/5 · US Please fix this app: This app is now so difficult to search for coupons. Previously, you could choose to search by category, i.e. Fruits and Vegetables, Dairy, etc. Currently, the app provides a mish-mash of coupons and one must scroll endlessly through all of it so as not to miss a coupon. This wastes my time and frustrates me. Please rectify this issue.
21. [R89] 3/5 · US Navigating: So hard to navigate and soooooo many pages.
22. [R15] 3/5 · US Needs some improvements: Updated review. I either shop in store or do pick up orders. The problem with pick up orders is that inventory usually never aligns with current inventory. For example, I buy 6 cases of water, 10 of the same dog food, and 5 packages of fruits. All are in stock via the app. But the order either gets cancelled or heavily modified due to a supposed “out of stock” issues. T
23. [R16] 4/5 · US Order: My order was missing a strawberries that I ordered
24. [R56] 2/5 · US Not a fan of Vons delivery: Go shop yourself. Half the time you’re missing items even if you give a substitute.
25. [R87] 1/5 · US Online shopping is the worst: They pick the worst produce, some rotten. And if there’s a sale like buy 2 get 2 free, forget that. They just give you the two. Very disappointing!
26. [R21] 3/5 · US Clipped: Wish there was a clip all button, annoying to have to go and keep clipping everything every week
27. [R47] 4/5 · US Hard to manage the coupons: Is hard to me how to use the app it’s not easy to get the specials.
28. [R54] 1/5 · US Freezes when clipping coupons: I loved this app, until recently. It’s freezing when I clip coupons and the format is different too and not for the better. Please fix. Thanks.
29. [R42] 4/5 · US New look doesn’t fit on iPad: Love Vons but this new update doesn’t work like it did before the update on my iPad Vons app.I cannot see the headers like the weekly ad, etc…..it’s too big for the screen. Then when you try to search for products on the app, you can’t see what you’re typing. It works fine on the website. Update 5-15-26. this latest update fixed the iPad issue or I couldn’t see the se
30. [R63] 1/5 · US Unable to see headers: Since the most recent update, I cannot see the headers. The choices are there, but the only thing visible is the bottom line of the box. I can fix this by deleting the app and reinstalling, but I have to do this every single time I open the app. Of all the market apps, I have always loved Vons the best. I used to tell the other app Customer Service Departments to use the
31. [R66] 1/5 · US Broken header: App is broken, the header over laps over the page blocking search results now. Scaling breaks the frames and makes this once great app useless. Stop using AI to code with no human eyes supervising edits to code, all of these mistakes were easy to avoid if implemented correctly. Not a good look
32. [R232] 3/5 · US Not searching in landscape mode: I don’t like the Vons app because my iPad is an iPad Pro and when I turn it in landscape mode, it does not search. I had this issue when I first got the Vons app on my iPad. I have this issue for so many weeks now. I hope they fix it very soon.
33. [R73] 1/5 · US Keeps crashing: Sign up and account creation was easy - using it not so much. Why? It stalls and crashes loading any page also the prices aren’t accurate. Three different sets of prices if you shop on desktop vs the app and in the store. Naughty naughty.
34. [R97] 3/5 · US Disappointed: Because of the app there is always an issue with pricing. Every time I go and maybe only by 10 things at least one thing is wrong. I always have to check my receipt before I leave. I went there yesterday and the blackberries rung up wrong. Had to go back to the customer service desk and deal with that. And the times that I forget to check my receipt and I go home and then I look at i
35. [R53] 1/5 · US VONS has seriously downgraded the deals including the number of goals you can sign up for: VONS, Safeways, Pavillions has seriously downgraded the rewards program you use to be able to sign up for 10 goals simultaneously and sign in to mark them as completed, not anymore than you can have a maximum of 3 goals going on at a time and it very hard to mark them as completed. I guess they want me to g
36. [R60] 1/5 · US Healthy Points program decimated, now absolutely worthless: I really enjoyed all the healthy goals I could set & achieve, which really helped me stay on track consistently with exercise & nutrition. I would always have the max of 10 goals set every day and use my points for healthy groceries, like produce & eggs. With today’s app update, you can only have a max of 3 weekly goals and 3 daily “habit
37. [R13] 3/5 · US Tip option: Wish it wouldn’t automatically have a high tip marked.
38. [R146] 1/5 · US Constantly asking for zip code: Every single time I open the app it asks for my zip. Very aggravating. Also, stop auto applying gratuity to my delivery order…
39. [R165] 1/5 · US Your app sucks: It is messed up, frustrating to use. Also, tipping should be POST delivery. Tipping is for decent, good, or excellent service. It’s not a participation trophy. If a delivery person sits in the car for 20 minutes for no reason around the corner from my house while my ice cream melts, drops the delivery off at the wrong house, and only picked up 40% of my items, I should be able to t
40. [R90] 3/5 · US Enjoy app but ….: I think the app is great but the staff picking out the items not so much! Seems like they go for the worst of the items! Keeps me from ordering pick up
41. [R116] 1/5 · US New update completely ruined pharmacy portion: Now the app opens with an unskippable nag screen, loads slowly, and doesn’t show a full prescription history anymore. Complete trash update.
42. [R190] 1/5 · US Developer should be fired: Pharmacy orders have been moved to the general grocery app. The pharmacy module is incompetently written. Refill reminders silently stop when à prescription runs out. There is no reminder to get a renewed prescription. Bond should be ashamed of itself, and fire the whole lot of the developers responsible for this idiocy.
43. [R144] 2/5 · US Glitchy: App constantly glitching, always losing default location even when it’s saved properly online.
44. [R160] 3/5 · US Could be better: This app doesn’t save your local store. So you have to find your store every single time you sign in. If you leave the app you have to do it again. So if your looking at your shopping list and leave for what ever reason you have to find your store again. It’s widely inconvenient. Simple store apps from smaller companies have this feature. The function where the app switches from a
45. [R100] 1/5 · US Search doesn’t work: Search doesn’t work on the app or on the website for many months. I can’t understand how it’s not fixed.
46. [R194] 1/5 · US Terrible: It is amazing that the they make us update the app weekly…and each time it gets WORSE! The digital coupons often dont work…the search function continues to have issues…but because I guess Im cheap… I keep trying?!?! Does the dev team EVER actually shop? Or use the app?!!bettin not!!
47. [R211] 1/5 · US Sort from price low to high not working: Sort from price low to high is no longer working, it shows the items in the exact same order as Best Match :/
48. [R19] 5/5 · US ?: Excellent! Thank you! Haven’t used your services since Covid but broke my knee and need help with groceries The bags were outside when I went to the door.
49. [R35] 1/5 · US Digital headaches; Vons is failing their customers: If the goal of the Vons mobile app is to drive customer loyalty, it is spectacularly failing. Since the merger with Albertsons, the digital experience has devolved from a useful tool into a source of constant frustration. This isn't "convenience", it’s a calculated exercise in customer attrition. The Technical Failure The app is a masterclass in i
50. [R68] 1/5 · US App Crashes: Very frustrating its been about 4 days since I have not been able to order my weekly groceries. When I attempt to add an item to my cart, immediately pops up a notification stating there is a service problem and try again. I even attempted on their website to order, same thing service problem. Whatever updates they recently have made have left many customers with no resolve. Vons has
51. [R198] 2/5 · US In stock?: First time a primary item I ordered was out of stock. Very disappointed.
52. [R76] 3/5 · US Clipped deals: It’s too hard to add clipped deals to my account. It wants to add them to the basket.
53. [R196] 1/5 · US Terrible store: The digital coupon doesn’t scan half time so you to check the receipt
54. [R201] 1/5 · US Terrible coupon implementation: This app has the worst coupon/ discount implementation of the major American market chains. I “clipped” a coupon and added to my account but at checkout a line of 6 people had to wait 10 extra minutes for the cashier to figure out how to get the coupon clipped to my account to apply to my order. She had to void the transaction 3 times, wasting everyone’s time includ