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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Shaw’s Deals & Delivery vs Groupon

Shaw’s Deals & Delivery 4.8★ · Free to download 55
Winner Groupon
Groupon 4.8★ · Free to download 65

Groupon is generally better for finding deals on experiences and services, despite significant customer service and refund issues, while Shaw's Deals & Delivery is primarily for grocery shopping with frequent app functionality problems.

Shaw's Deals & Delivery users appreciate grocery savings and delivery convenience but face numerous app glitches and inventory issues. Groupon offers a wide array of deals on services and activities, but many users report problems with refunds, hidden conditions, and unresponsive customer support.

Head to head

Features & Deals edge: GrouponR1R5R7R14
Shaw’s Deals & Delivery Shaw's Deals & Delivery offers digital coupons, healthy points, and delivery/pickup services for groceries R5R23. However, many users find the digital coupon system frustrating, preferring automatic discounts or in-store sales R1. Some appreciate the savings, while others feel the prices are still too high R7R14.
Groupon Groupon provides a wide variety of deals on experiences, services, and products, including oil changes, spa treatments, and vacations . Users love the savings and the ability to discover new businesses .
Ease of Use & Reliability tieR1R4R9R11
Shaw’s Deals & Delivery Shaw's app frequently suffers from technical issues, including crashing, freezing, search malfunctions, and failure to load or register R4R9R11R16. Users also report difficulty with coupon clipping, scanning, and editing orders R1R13.
Groupon Groupon is generally easy to use for finding deals, but users encounter glitches during purchase and voucher redemption . A significant issue is the delay in receiving vouchers after payment .
Order Accuracy & Inventory edge: Shaw’s Deals & DeliveryR3R6R25R26
Shaw’s Deals & Delivery Shaw's users report issues with missing or incorrect items in online orders, receiving someone else's order, and rotten produce R3. A common complaint is that advertised sale items are frequently out of stock, often within the first few days of a sale R6R25R26.
Groupon Groupon's issues are less about order accuracy and more about the validity and usability of vouchers. Users report merchants not honoring Groupons, hidden requirements, and vouchers expiring or being invalid R67R72R76R82.
Customer Service & Support edge: Shaw’s Deals & DeliveryR2R8R12R13
Shaw’s Deals & Delivery Shaw's customer service receives mixed reviews. Some praise helpful and friendly staff, especially for in-store pickup and pharmacy services R2R8. However, for app-related issues like overcharging or coupon failures, staff sometimes make excuses, and online refund forms may not function R12R13. There's also a desire for direct chat with shoppers for online orders .
Groupon Groupon's customer service is a major pain point. Users consistently report a lack of live agents, reliance on unhelpful AI bots, and extreme difficulty getting refunds, often only receiving 'Groupon bucks' instead of cash R64R70R74.
Pick Shaw’s Deals & Delivery if

you primarily shop at Shaw's and value the convenience of grocery delivery or pickup, and are willing to navigate occasional app issues for digital savings.

Pick Groupon if

you are looking for deals on local experiences, services, or products and are comfortable with the risk of potential customer service and refund challenges.

Evidence note: Reviews for Shaw's Deals & Delivery are heavily skewed towards app functionality and in-store grocery experience, while Groupon's reviews focus on the deal redemption process and customer support for third-party vendors. Both apps have a significant number of negative reviews related to core functionality or customer service.

Frequently asked

Does Shaw's Deals & Delivery offer good savings?
Yes, many users report saving money through the app's digital coupons and healthy points program, though some find the prices generally high and the coupon clipping process cumbersome R5R7R14R23.
Are there frequent technical problems with the Shaw's app?
Yes, many users report frequent technical issues with the Shaw's app, including crashes, freezing, search malfunctions, and problems with login or registration, especially after updates R4R11R16R18.
Is it easy to get a refund from Groupon?
No, many users report significant difficulty getting refunds from Groupon, often stating that customer service is unhelpful, relies on AI bots, and only offers 'Groupon bucks' instead of cash refunds R64R70R74R78.
Do merchants always honor Groupon vouchers?
No, some users report that merchants do not honor Groupon vouchers, or they encounter hidden requirements, limited availability, or attempts to upsell once they mention using a Groupon R67R72R76R82.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Shaw’s Deals & Delivery 1/5 · US Terrible: Everytime i try to use this app instore to “clip coupons” i end up feeling like an absolute idiot as the clerk attempts and fails to assist me. I will once again be deleting this useless app. Probably wont go to shaws for a while. Thankfully the people behind me in line expressed the exact same complaint when I apologized for holding up the lind.
  2. [R5] Shaw’s Deals & Delivery 5/5 · US Love Healthy points: I love this shaws app much more especially this healthy points. It makes me being more active and shop healthy foods often. Thanks a lot for this option.
  3. [R7] Shaw’s Deals & Delivery 1/5 · US Prices: Your prices are outrageous on a lot of things, I only shop here when I have too since Walmart has everything you have without crazy fluctuating prices on items. Soon enough I’ll just stop coming to dues and do all my shopping at Walmart
  4. [R14] Shaw’s Deals & Delivery 5/5 · US High prices!!: If you look at how much money I spent in years past at Shaws you will see that the money I spent more recently is far less! Your prices are too high. Just thought I’d let you know.!!
  5. [R4] Shaw’s Deals & Delivery 1/5 · US Junk app: Absolutely the worst grocery experience I’ve ever encountered. Can’t get anywhere in the app. Try to go in as guest, brings me to location. Give it a location and it brings me back to login. Continue as guest and repeat. Somebody was sleeping creating this app and there was no QA. useless.
  6. [R9] Shaw’s Deals & Delivery 3/5 · US Awful: Half the products are not available or something went wrong or contact us. Terrible app
  7. [R11] Shaw’s Deals & Delivery 4/5 · US Search partially broken: This is a helpful app, but search has not been functioning normally. More than half of my searches go to the “thinking” screen, and never produce results. The only way out is to force-quit the app. Also, when typing in the search bar no suggested results appear. This is happening on both WiFi and cell connections.
  8. [R3] Shaw’s Deals & Delivery 3/5 · US Online orders are going wrong: I got all support and it went to the app, but no support page. I have been using there app to shop since 2021 and I have never had an issue with any of those orders. Now, I have had 2 issues. A few weeks ago, items were missing and I had someone else’s items. Today, I got all my items, but received someone else’s order too! I have a small fridge and cannot fit a
  9. [R6] Shaw’s Deals & Delivery 3/5 · US Stock up sale items please: Please have enough sale items in stock for customers. I have experience sales item ran out on Sundays. (providing Sunday is the 3rd day of the sales, sales start on Fridays.) Management could offer substitution for sale items instead of issuing rain checks which only good for 30 days but sale items aren’t back in stock yet sometimes. (Maybe think about no expiration on
  10. [R25] Shaw’s Deals & Delivery 2/5 · US Great app; all stores run out of food! Within 2 days!: The app is great, for people who are into it. Less great for tech-naive elderly who can’t benefit from any of the coupons, which is pretty sad given the price of groceries. Issue: every location always runs out of products on sale in the circular. Literally the same items go on sale every other week or two. Yet somehow, they always run out o
  11. [R26] Shaw’s Deals & Delivery 4/5 · US Lack of Inventory: You advertise so many sales & yet the inventory is too quickly depleted and it’s only Tuesday!Example: Signature Pizza Marguerita and Lighthouse brand Dehydrated Garlic! I order that garlic directly from Lighthouse now.
  12. [R2] Shaw’s Deals & Delivery 5/5 · US Pharmacy amazing: My dr had to talk to Jerry about my meds and getting them in from a different pharmacy because it’s a harder med to find. Jerry has gone above and beyond. And she said Jerry is the best pharmacist she’s had the pleasure of dealing with. Keep up the good work.
  13. [R8] Shaw’s Deals & Delivery 5/5 · US Made my day when I wasn’t feeling well: Everything is always fresh and the employees are so very kind and courteous helping to get my bags in the car and there were only a few items that were unavailable. When you’re not feeling well shopping this way is a godsend.
  14. [R12] Shaw’s Deals & Delivery 3/5 · US Prices: Many times I am overcharged. It’s frustrating.
  15. [R13] Shaw’s Deals & Delivery 2/5 · US Coupon failed: This has happened many times before. Coupons often don't work because of minor differences in the product description, and sometimes they don't work even when the descriptions are exactly the same. The most frustrating part is the amount of time you have to spend dealing with the issue. Their staff often make excuses and then ask whether you still want to proceed with the purchase.
  16. [R23] Shaw’s Deals & Delivery 5/5 · US Love it: I love my deals
  17. [R16] Shaw’s Deals & Delivery 1/5 · US App has not worked for a week on my iPhone: This app is driving me crazy. I try to sign in (either both phone # and email address) anf it says the app isn’t working: try again later. Please define “later.” How do I get digital coupons when this happens?
  18. [R18] Shaw’s Deals & Delivery 3/5 · US App Crashes: App frequently crashing. Very frustrating.
  19. [R64] Groupon 1/5 · US Don’t bother no support no purchases for CC only debit cards.: All AI bots, no support if there’s an issue. Decline credit cards then requests you use Apple or google pay bit if you use a credit attached to Apple Pay it’s declined only accepts debit cards or Apple or google pay that has de it card attached. You can find reals deals elsewhere online
  20. [R70] Groupon 1/5 · US This app Trassshhhhh!!!!!: If you ever get scammed out your money, just call your bank and cancel it! Because this app has no real live agent to assist!!! Full of AI’s that’ll act like a live agent, and will have you keep repeating the same process every day until you can’t get your refund back.
  21. [R74] Groupon 1/5 · US This app is a scam: Tried to get a refund on zoo passes that weren’t used. And instead of giving me a refund to my card they automatically refunded me “Groupon bucks” then refused to give me my cash back. Lost a customer. Watch out for the BS on this app. 0 stars if I could
  22. [R78] Groupon 1/5 · US Bad service: I got a group and was unable to use it at the vendor and Groupon did not refund me
  23. [R67] Groupon 1/5 · US Sea world: Did not honor at Sea World San Diego
  24. [R72] Groupon 1/5 · US Bad Experience: i bought coupon from Groupon and didn't use it as service was more expensive than without coupon.. they are not refunding or adding Groupon money.. let me to deal with vendor
  25. [R76] Groupon 1/5 · US Too many hidden requirements: Too many hidden requirements, too much small, fine print. Many coupons are not available to use during certain times and certain dates. They do not make it obvious at all. These fine prints are hidden in some corner. After I purchased it, they will refuse to refund it. Then you realize the dates you were planning to go are part of the not available dates under the fin
  26. [R82] Groupon 1/5 · US Don’t recommend: Groupon is terrible. Anything you buy on there, the merchants don’t want to honor it. They will say they’re all booked up if you mention you’re using a Groupon, or will try to upsell you, or add additional fees. And then Groupon will not give you a refund. They will only give you “Groupon Bucks.”

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store