Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

AI Video Generator vs Captions

AI Video Generator 4.8★ · Free + IAP 75
Winner AI Video Generator
Captions 4.7★ · Free + IAP 50

AI Video Generator is generally preferred for its advanced avatar and voice cloning capabilities, but its confusing credit system and recent quality issues with avatars are significant drawbacks.

Full reviews: AI Video Generator · Captions

AI Video Generator (HeyGen) excels in creating realistic custom avatars and voice cloning, making it a powerful tool for content creation. However, many users express frustration with its credit system, which often feels deceptive, and recent updates have negatively impacted avatar realism. Captions is not reviewed here, so a direct comparison on its features is not possible.

Head to head

Features & AI Quality edge: AI Video GeneratorR5R6R7R14
AI Video Generator Users praise AI Video Generator for its ability to produce clean custom avatars and excellent voice cloning, with some calling it the best platform for these features R5R14. Many find the results to be realistic and professional, especially for marketing videos R26. The app is also appreciated for its multi-scene capabilities and consistent character expressions . However, recent updates have led to complaints about exaggerated facial expressions, eye movements, and gestures, making avatars less natural R7R27. Some users also report issues with avatars getting unrequested accessories like boxing gloves R6, or changing the person's photo entirely . There are also reports of misspelling and incorrect wording in lip sync .
Captions No reviews for Captions were provided, so a comparison on this dimension is not possible.
Ease of Use edge: AI Video GeneratorR2R3R18R34
AI Video Generator Many users find AI Video Generator easy to use and intuitive, enabling fast content creation R2R18R34. However, some users find the app confusing, with unexpected results and inconsistent sign-in issues R3. There are also complaints about the lack of search or filter options for avatars, making it hard to find specific types .
Captions No reviews for Captions were provided, so a comparison on this dimension is not possible.
Reliability & Performance tieR3R4R11R41
AI Video Generator A significant number of users report that AI Video Generator is very slow, with videos taking 24 hours to load or processing glacially R4R11. Some users experience issues with projects not loading or being unable to view/edit videos in the mobile app after updates R41. Inconsistent sign-in and avatars disappearing are also reported R3.
Captions No reviews for Captions were provided, so a comparison on this dimension is not possible.
Price & Value tieR1R9R13R15
AI Video Generator This is a major point of contention for AI Video Generator. Many users feel deceived by the credit system, stating that paid plans advertised as 'unlimited' quickly run out of credits after generating a few videos R9R13R15R19. Users report hitting credit caps within 24 hours or after making fewer than 10-20 short videos, despite paying for subscriptions like the $30/month Creator plan R9R13R19. Some users also complain about being charged to download videos they already created or having credits disappear shortly after purchasing a subscription . The app is described as 'totally paid' with no free downloads R1 and users feel they cannot fully use features even when paying R15.
Captions No reviews for Captions were provided, so a comparison on this dimension is not possible.
Support tieR35R38
AI Video Generator One user reported receiving immediate, kind, and supportive responses from the support team when unable to locate a feature R38. However, another user mentioned there is no app support and they could not log in despite paying R35.
Captions No reviews for Captions were provided, so a comparison on this dimension is not possible.
Pick AI Video Generator if

you need advanced custom avatar and voice cloning capabilities for professional content, and are willing to navigate a potentially confusing credit system R5R14.

Pick Captions if

No reviews for Captions were provided, so a recommendation cannot be made.

Evidence note: The comparison is heavily one-sided as no reviews were provided for App B (Captions). Therefore, all insights are derived solely from reviews of App A (AI Video Generator).

Frequently asked

Is AI Video Generator (HeyGen) truly unlimited with a paid subscription?
No, despite marketing claims of 'unlimited' videos, many users report that paid plans, such as the $30/month Creator plan, have credit limits that are quickly reached after generating only a few short videos R9R13R15R19. Users often find themselves needing to purchase more credits shortly after subscribing R15.
Are the AI avatars in AI Video Generator realistic?
Initially, many users found the avatars to be realistic, subtle, and natural, with excellent voice cloning R5R26. However, recent updates have led to complaints that facial expressions, eye movements, and gestures have become exaggerated and over-animated, reducing the realism R7R27.
Does AI Video Generator have a free tier?
AI Video Generator offers a free tier, but users on this tier report limitations, such as not having free downloads and needing to pay to do anything useful R1R3R35. Some users on the free tier also experience slow performance R3.

What reviewers actually said

Built only from these 60 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R5] AI Video Generator 5/5 · US Characters that don’t drift and sound correct: Heygen is currently the only platform that can pull off clean custom avatars and voice cloning incredibly well. I have been looking for this for months, found it!
  2. [R6] AI Video Generator 3/5 · US Need regeneration per video created: The app is ok however if we could get at least 2 free regenerations that would be awesome. I say this because when creating the video my avatar gets added accessories I never request for example my avatar gets added boxing gloves, radios, etc which I did not request so 2 free regenerations with every video created would be great as well as being able to tell it
  3. [R7] AI Video Generator 2/5 · US HeyGen’s New Update Ruined Realistic Avatars: This new update honestly ruined the realism for me. Before the update, the avatars felt subtle, elegant, natural, and cinematic. The movements were controlled and believable, especially for podcast-style or luxury content. Now the facial expressions, eye movements, lip movements, and gestures are extremely exaggerated and over animated, even when usi
  4. [R14] AI Video Generator 5/5 · US HeyGen: Best I’ve seen so far for avatars and voice cloning.
  5. [R2] AI Video Generator 5/5 · US Best app: It’s cool and do what you want
  6. [R3] AI Video Generator 3/5 · US Good but flawed and confusing: I like this app, and have used it a bit. I find it very confusing. Seems straightforward, but often produces surprises that I don’t want. Can’t seem to sign-in consistently. Sometimes my avatars are gone. It acts like I have two different accounts but with the same email address…. ????? Also, the site can be very slow. Currently on free tier.
  7. [R18] AI Video Generator 5/5 · US I love this company!: It makes content creation fast & fun
  8. [R34] AI Video Generator 5/5 · US Love It❤️❤️❤️: So easy to use love making videos with this, highly recommended
  9. [R4] AI Video Generator 1/5 · US Does not work at all: Waiting for 24 hours for my video to load to give it a fair chance. Did more than one video. Both 0 percent
  10. [R11] AI Video Generator 1/5 · US Sloooooow: Tried to make avatars and short videos. App is GLACIALLY slow in processing. Like think back to the dial up days. Latest iPhone and iOS. Clean install. Apps runs slower than my nana. Uninstalled.
  11. [R41] AI Video Generator 1/5 · GB My projects not loading: I got two errors on my projects not being able to load on my app following the latest iPhone update. Please fix immediately
  12. [R1] AI Video Generator 1/5 · US Pago: No tiene descargas gratis. Es totalmente paga
  13. [R9] AI Video Generator 1/5 · US So tired of lies: I joined under the impression that it was unlimited and you only get charged credits for premium items. I hit the cap within 24 hours and I was just warming up. I don’t mind even paying more for unlimited but I never liked counting credits. I have canceled 1 day in so if you are here for the same , I’ll save you some time. They billed me $29 for 1 day use. I will contact my Amex
  14. [R13] AI Video Generator 1/5 · US Not good: The creator plan makes it seem as though you can make unlimited videos, and that is not true. I made less than 10 videos and I’m already being told that I need to buy more tokens in order to make more videos. The videos aren’t great either. My avatar will be speaking and randomly touch her hair.. just weird glitchy things. There are definitely better AI options out there.
  15. [R15] AI Video Generator 1/5 · US I do not recommend: I do not recommend it. I signed up for a one-week plan to test it. By my third video, I was already out of credits. They told me to either pay for a full month or buy more credits. I paid for a month, made a few videos, very few, and then again they said I no longer had access to premium features and would need to purchase more credits. In short, I don’t recommend it because you
  16. [R35] AI Video Generator 1/5 · GB I can’t login: I’m paying there is no app support it doesn’t load. I liked it the one time I used it although there really is no free version you have to pay to do anything useful I cannot login I get an error on my email !!
  17. [R38] AI Video Generator 5/5 · US Best Customer Care: I was not able to locate a feature on my end, so I emailed the support team and received immediate, kind, and supportive responses! Such a cool app with a team that really cares supporting it.
  18. [R19] AI Video Generator 1/5 · US 30 Dollars for a Paperweight, Zero Flexibility and Predatory Limits: I am officially done with HeyGen. I signed up for the $30/month Creator plan to move forward with a professional film pitch, but the experience has been a total disaster. First, the value is non-existent. I managed to get fewer than 20 short generations before hitting a credit wall. For a thirty-dollar monthly fee, that is an insu
  19. [R26] AI Video Generator 4/5 · US Blown Away!: Blown Away! I couldn’t believe the clarity, the realistic character, and me speaking foreign languages?! This is better than The Jetson’s! You guys rock! Thanks HeyGen for keeping it “as real as it gets!”
  20. [R27] AI Video Generator 1/5 · US Go back to the original Avatar VI: Hey guys, whatever cheaper Avatar VI update you made, please change it back. This version is messing up our videos, and it’s really annoying. 😡😡😡😡

Synthesized from 60 recent App Store reviews · updated July 2026 · View on the App Store