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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

AI Video Generator

60
User verdict / 100 High confidence Divided

HeyGen is a powerful AI video generator praised for its ease of use and ability to create professional-looking content quickly, but it faces significant criticism for its confusing credit system, high costs, and frequent technical glitches, especially on mobile.

4.8★ lifetime (16,634) Free + in-app purchases since 2024 by HeyGen Technology Inc. updated 0.1 mo ago recent negative 28% 120 reviews across 4 regions
Credits & Pricing Technical Issues Customer Support AI Output Quality Ease of Use
5★220
4★31
3★24
2★13
1★96
recent reviews across 4 regions, vs the 4.8★ lifetime average

HeyGen is an AI video generator that allows users to create videos with AI avatars and voices, often praised for its ability to streamline content creation. However, recent reviews highlight major issues with its credit system, subscription transparency, and app stability, leading to frustration among paying users.

What users like

  • Effective for quick content creation and business useR30R20R9
  • Easy to use, especially for beginnersR23R10R65
  • Generates realistic AI avatars and voices (though some recent issues noted)R12R7R32R47
  • Continuously improving with new featuresR15R19R33

What users complain about

  • Confusing and predatory credit system, with 'unlimited' plans having hidden capsR110R114R127R137
  • Frequent technical glitches, including videos not downloading, processing hanging, and app crashesR66R94R101R148
  • Poor or unresponsive customer support, making cancellations and issue resolution difficultR1R5R13R175
  • High cost, with unexpected charges and features requiring additional payment even with subscriptionsR58R72R150R169
  • AI output often inaccurate, not following prompts, or producing unwanted elementsR58R22R136R56
  • Quality of avatars and voice cloning has declined for some users, with exaggerated movements or robotic soundR107R152R230R256
  • App is slow, difficult to navigate, and inconsistent across devicesR112R129R2R209

Latest update · v2.6.9

What the developer says changed (the verdict above weighs this against what reviewers report):

Thank you for your feedback! New in this release: • We've fixed bugs and added various other enhancements.

Recurring themes

Credits & Pricing negative
Many users report that the credit system is confusing and deceptive, with 'unlimited' plans quickly hitting caps and requiring additional purchases. There are complaints about unexpected charges, high costs for basic features, and credits being consumed even for failed generations. This contradicts the general expectation of value for money, especially for paid subscribers.R110R114R127R137
Technical Issues negative
A significant number of users experience frequent bugs and glitches, including videos failing to download, processing getting stuck at 0%, app crashes, and features not working as expected. These issues often lead to wasted credits and frustration, directly contradicting the developer's claim of 'fixed bugs and various other enhancements' in the latest update.R66R94R101R148
Customer Support negative
Users frequently report poor or non-existent customer support, making it difficult to cancel subscriptions, resolve billing disputes, or get help with technical problems. This lack of support exacerbates frustration with other app issues.R1R5R13R175
AI Output Quality mixed
While some users praise the app for creating amazing videos and realistic avatars, others report that the AI frequently makes mistakes, misspells words, doesn't follow prompts, or adds unwanted elements. There are also concerns about a decline in avatar realism and voice cloning quality in recent updates, with avatars appearing 'cartoonish' or voices sounding robotic and inconsistent.R58R22R136R56
Ease of Use mixed
Many users find the app easy to use and helpful for content creation, especially for beginners. However, others report difficulty navigating the interface, slow processing times, and inconsistencies between mobile and desktop versions, making it challenging to edit or create videos effectively.R23R10R65R112

Who it's for

HeyGen is for content creators, small business owners, and professionals looking for a quick and easy way to generate basic AI videos and avatars R30R9R23. It's suitable for those who need to create content faster and are willing to navigate a complex pricing structure . It is not recommended for users who need precise control over AI output, expect transparent pricing with truly unlimited features, or rely on responsive customer support R110R5R175. Users who prefer mobile-first workflows might find it frustrating due to glitches and limited features .

Evidence note: The sample skews negative, with a significant portion of reviews focusing on issues with credits, pricing, and technical glitches. While positive reviews praise ease of use and utility, they are less detailed. The overall lifetime rating of 4.77 suggests a strong positive sentiment historically, but recent trends indicate a decline in user satisfaction, particularly concerning monetization and app stability. There is strong, consistent evidence across multiple reviews for all identified cons.

Frequently asked

Is HeyGen truly unlimited with a paid subscription?
No, many users report that paid 'unlimited' plans, such as the Creator plan for $30/month, have hidden credit caps, leading to additional charges after generating only a few videos R110R114R127R137.
Can I get a refund if I'm not satisfied with HeyGen?
Users report significant difficulty in obtaining refunds, with customer support often denying requests even for accidental purchases or immediate cancellations R5R77R54.
Does HeyGen's AI accurately follow prompts and clone voices?
The AI often makes mistakes, misspells words, or adds unwanted accessories to avatars, and some users report that voice cloning results in robotic or inconsistent accents R58R22R136R230.
Are there frequent technical issues with the HeyGen app?
Yes, many users experience frequent glitches such as videos not downloading, processing hanging at 0%, app crashes, and features not working correctly, even after recent updates R66R94R101R148.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R30] 5/5 · US Amazing for content creators: This app is amazing, takes away the time of film yourself. As a small business owner it has helped me to create content faster than if I were filming myself.
  2. [R20] 5/5 · US HeyGen Advantage: This app is fast. It creates amazing if you want tools for your business or just for fun the HeyGen advantage is a great vehicle that will help you accomplish everything and more in this video image generating space highly recommended
  3. [R9] 5/5 · US La Mejor IS: Sin dudas que HeyGen es una IA que ayudará a los profesionales de los seguros para crear contenido y así ayudar a orientar a sus clientes de cualquier es el mejor producto que deben de adquirir
  4. [R23] 5/5 · US Absolutely Wonderful: I highly recommend HeyGen for any avatar AI generated content that you’re looking to produce even if you’re not experience with AI in different tools it’s easy to use great guidance highly recommend.
  5. [R10] 5/5 · US Easy to use: I’ve enjoyed the app. It makes it easy to create content and stay consistent
  6. [R65] 5/5 · US I LOVE THIS: Super easy to use and very accurate
  7. [R12] 5/5 · US I Love HeyGen: I enjoy using this app. It allows me to be versatile in creating my twin avatars.
  8. [R7] 5/5 · US The best voice app: I love how it is because it doesn’t look copyright and you basically own your own AI voice without having to be copyrighted
  9. [R32] 5/5 · US GAME CHANGER: This app is, - A GAME CHANGER!!! Wondering how much on social media now is actually 100% authentic…. From my movements, demeanor, hair and VOICE… you’d never be able to tell if I just made myself speak French or if I’m simply bilingual
  10. [R47] 5/5 · US Excellent: Incredible avatars
  11. [R15] 5/5 · US It keeps getting better!: In 2026 if you are just talking about AI and not using HeyGen, you’re the problem I have been using Hey Gen for probably two years now and at first it was a slow start but now they are packing so much so many new features and I could barely keep up and I keep on discovering something new!
  12. [R19] 5/5 · US Improving: Things are moving in the right direction. I would focus more on the auto settings for customers possibly giving them recommendations since there is so much to choose from. I like the option to choose but recommendations was enhanced the experience.
  13. [R33] 5/5 · US Loving it!: Only gets better and better as I learn how to use it
  14. [R110] 1/5 · US So tired of lies: I joined under the impression that it was unlimited and you only get charged credits for premium items. I hit the cap within 24 hours and I was just warming up. I don’t mind even paying more for unlimited but I never liked counting credits. I have canceled 1 day in so if you are here for the same , I’ll save you some time. They billed me $29 for 1 day use. I will contact my Amex
  15. [R114] 1/5 · US Not good: The creator plan makes it seem as though you can make unlimited videos, and that is not true. I made less than 10 videos and I’m already being told that I need to buy more tokens in order to make more videos. The videos aren’t great either. My avatar will be speaking and randomly touch her hair.. just weird glitchy things. There are definitely better AI options out there.
  16. [R127] 1/5 · US 30 Dollars for a Paperweight, Zero Flexibility and Predatory Limits: I am officially done with HeyGen. I signed up for the $30/month Creator plan to move forward with a professional film pitch, but the experience has been a total disaster. First, the value is non-existent. I managed to get fewer than 20 short generations before hitting a credit wall. For a thirty-dollar monthly fee, that is an insu
  17. [R137] 1/5 · US Deceptive: They tell you the paid plan is unlimited but you will run out after generating few videos and they want you to buy more credits. I’d give less than 1 star if i could. Wasted money
  18. [R66] 3/5 · US Not downloading: Haven’t been able to download my videos. I’m on a creator account and it’s fully paid for the year. Not sure what’s happening.
  19. [R94] 1/5 · US Video processing hangs at 0% but eats credits anyway.: Had high hopes for this app but work product is noticeably behind other apps and it’s still very buggy. Video processing hangs - stuck at 0% … but still eats credits.
  20. [R101] 1/5 · US Does not work at all: Waiting for 24 hours for my video to load to give it a fair chance. Did more than one video. Both 0 percent
  21. [R148] 2/5 · US Glitches when saving: When I save the video I created, nothing happens it just freezes
  22. [R1] 2/5 · US How to cancel: The paid version was more difficult to me to navigate than the free/trial version. I am wanting to cancel but it’s not showing in my paid subscription. I emailed the support team but to no avail. Please help me cancel this subscription.
  23. [R5] 1/5 · US Disabled functions with a paid subscription anual: Support service is awful. Sending scripts, refuse to return the money or solve the problem on their side. Basically stole 279$, I paid for nothing…
  24. [R13] 1/5 · US how to make feedback: impossible to give feedback or write to chat for help.
  25. [R175] 1/5 · US Customer service: Your customer receives requests but does not address solutions
  26. [R58] 3/5 · US Constant glitch: I have made several videos each of which has made mistakes such as misspelling, not following the prompts, or script When recording your voice, record it like a robot I have done several videos already the Ai gets it wrong then it requires me to pay more to use the app At this point, I’m just throwing my money away with this app all because the features are not working properl
  27. [R72] 1/5 · US Money racket: I have paid for both a weekly and a monthly subscription within two days. The app freezes features and asks for you to upgrade or buy more credits. I cancelled. 40 bucks down the drain. Like made 4 videos. Subscription is not worth it. Bad look guys.
  28. [R150] 2/5 · US Upcharging: The UP-CHARGING is ridiculous!!! There are free apps that do the same avatars and functions. The rate already automatically increased without my consent from $19/mo to $29/mo. I never agreed to an extra $15/mo pack… whatever that is! ENOUGH ALREADY! If it appears on my bank statement again; I will press charges. Stop being greedy. Just be honest and you’ll win customers… instead of m
  29. [R169] 3/5 · US Very good program, misunderstanding pricing: I made a video a day and it was misunderstanding that I thought I can do as many videos as I wish but suddenly I was requested to pay a large amount in order to keep going, so I stop using this app.
  30. [R22] 3/5 · US I guess it’s great…?: When I asked for it to generate a video but it didn’t work as expected
  31. [R136] 3/5 · US Need regeneration per video created: The app is ok however if we could get at least 2 free regenerations that would be awesome. I say this because when creating the video my avatar gets added accessories I never request for example my avatar gets added boxing gloves, radios, etc which I did not request so 2 free regenerations with every video created would be great as well as being able to tell it
  32. [R56] 1/5 · US waste of money: I have provided multiple pic to video prompts. It never gets it right. Then ask for more money to get it right.
  33. [R107] 2/5 · US HeyGen’s New Update Ruined Realistic Avatars: This new update honestly ruined the realism for me. Before the update, the avatars felt subtle, elegant, natural, and cinematic. The movements were controlled and believable, especially for podcast-style or luxury content. Now the facial expressions, eye movements, lip movements, and gestures are extremely exaggerated and over animated, even when usi
  34. [R152] 2/5 · US Quality is dropping: I switched from Synthesia to Heygen a couple of years ago because Heygen made great strides in lip syncing with their avatars. Recently, however, I've had an impossible time getting avatars to speak naturally without unusual head or hand movements based on what's being said. I've tried both Avatar 3 and 4 and I'm not happy with the results. It doesn't matter what length of vid
  35. [R230] 3/5 · US Good price, average quality.: For $30 a month it’s a good entry but the video avatar quality is super poor. Turning your voice into multi accent chaos. I find it can vary from American, Australian and English in sentence.
  36. [R256] 3/5 · GB My ai me didn’t look like me: I was really excited by this and demo looked good but when the creation was made and I used a video of myself it didn’t look like me .. so was unable to use as it would be noticeable
  37. [R112] 1/5 · US Sloooooow: Tried to make avatars and short videos. App is GLACIALLY slow in processing. Like think back to the dial up days. Latest iPhone and iOS. Clean install. Apps runs slower than my nana. Uninstalled.
  38. [R129] 3/5 · US Good but flawed and confusing: I like this app, and have used it a bit. I find it very confusing. Seems straightforward, but often produces surprises that I don’t want. Can’t seem to sign-in consistently. Sometimes my avatars are gone. It acts like I have two different accounts but with the same email address…. ????? Also, the site can be very slow. Currently on free tier.
  39. [R2] 5/5 · US So far so good: A little hard navigating the app but it’s cool
  40. [R209] 3/5 · US Hard to use as a newbie: I want to try and learn this stuff but it’s tough navigating to edit
  41. [R77] 1/5 · US Requested Refund: Requested refund the same day because the yearly subscription was bought on accident. They denied the request. You cannot be serious! If you see the item was bought and then immediately cancelled you would see that it was an accident.
  42. [R54] 1/5 · US Horrible!: I am requesting a refund for the subscription I purchased for today. I purchased the annual subscription; however, within 5 minutes of using the service, I encountered several issues that significantly impacted my experience and led me to cancel the subscription. Additionally, the generator's voice did not match my actual voice at all, despite my attempts to use the provided tools a

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store