Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Is it worth paying for

AI Video Generator

45
Value score / 100 Worth paying? No Skip it

HeyGen offers powerful AI video generation, but its value is severely undermined by a confusing and restrictive credit system that often forces users to pay more than expected, even with subscriptions.

Free + in-app purchases seen up to $89.00 4.8★ lifetime (16,634) since 2024

HeyGen is praised for its ability to create professional AI videos with good avatars and voice cloning, making content creation fast and easy for many users R3R10R31R47. However, numerous users report that the credit system is misleading and predatory, with subscriptions not providing truly 'unlimited' access and credits being consumed quickly, even for failed generations R9R23R61R88.

Free vs paid

The app offers a free tier, but many users quickly hit credit walls and are prompted to pay . Paid subscriptions, including annual and monthly plans R5R23R28, are frequently described as misleading, as they do not provide unlimited video creation as advertised R21R61R65. Users report running out of credits rapidly, sometimes within hours or days, even after paying for subscriptions, and then being asked to purchase more credits to continue using features or download videos R9R23R83.

Value complaints

  • Subscriptions are misleading, advertised as 'unlimited' but have strict credit limits, forcing users to pay more.R21R61R65R88
  • Credits are consumed quickly, even for failed video generations, glitches, or outputs that don't follow instructions.R9R14R45R105
  • Users are charged to download videos, even ones they have already paid to create.R43R83
  • The pricing structure is confusing, with discrepancies in credit usage and unexpected charges.R33R34R120R135
  • Refund requests for accidental purchases or dissatisfaction are denied.R5R28
  • The app frequently freezes or glitches, leading to wasted credits and frustration.R9R17R23R45
  • Quality of avatars and voice cloning can be inconsistent or degrade with updates, despite the cost.R5R58R81R181

Where it delivers

  • The app is a "Must Have" for creatives, enabling quality project production.R3
  • It's a great tool for creating various content, including professional videos for businesses and marketing strategies.R10R29R31
  • HeyGen excels at custom avatars and voice cloning, providing clean and accurate results.R47R53
  • The app is generally easy to use and navigate, even for those new to AI.R16R18R20R22
  • Users are impressed with the realistic characters, clarity, and ability to generate videos with foreign languages.R60R66
Worth paying if

It might be worth paying if you have a very specific, limited use case and are prepared for potential unexpected charges for additional credits, or if you are a creative or business user who finds its core functionality, like custom avatars and voice cloning, exceptionally valuable despite the pricing issues R3R29R31R47.

Skip / stay free if

You should skip paying if you expect truly unlimited video generation with a subscription, if you are on a tight budget, or if you are a new user who needs to experiment extensively, as credits are consumed quickly and often for flawed results R23R61. Also skip if you rely on mobile use, as the app has functionality issues on phones compared to desktop R21R166.

Evidence note: The lifetime rating is high, but recent reviews, particularly those mentioning pricing and credit issues, are overwhelmingly negative, suggesting a decline in user satisfaction related to monetization practices.

Frequently asked

Is HeyGen's 'unlimited' subscription truly unlimited?
No, many users report that HeyGen's 'unlimited' subscription plans are misleading and have hidden credit limits, leading to additional charges even after paying for a subscription R21R61R65R88.
Does HeyGen charge for failed video generations?
Yes, users frequently report that credits are consumed even when the AI fails to generate a video, produces errors, or does not follow instructions, making the process expensive and frustrating R9R14R45R105.
Can I get a refund if I'm unhappy with HeyGen?
Based on reviews, users have reported that their refund requests, even for accidental annual subscriptions or immediate cancellations due to dissatisfaction, have been denied R5R28.
Are there issues with HeyGen's app on mobile devices?
Yes, some users experience issues with the mobile app, including features not aligning with desktop versions, difficulty creating AI-generated videos with avatars on one click, and problems with videos not downloading or freezing R21R17R166R212.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R21] 5/5 · US Great Tool! But…: Great tool, I’m able to do a lot of the things I need to do. The only reason why I took two stars away is because when you use it on a computer, there are certain functions there that don’t align with using it on an iPad and an iPhone. And I also don’t care for. It’s continued request for me to purchase points after I’ve ordered the unlimited plan. Unlimited means no limits and t
  2. [R61] 1/5 · US So tired of lies: I joined under the impression that it was unlimited and you only get charged credits for premium items. I hit the cap within 24 hours and I was just warming up. I don’t mind even paying more for unlimited but I never liked counting credits. I have canceled 1 day in so if you are here for the same , I’ll save you some time. They billed me $29 for 1 day use. I will contact my Amex
  3. [R65] 1/5 · US Not good: The creator plan makes it seem as though you can make unlimited videos, and that is not true. I made less than 10 videos and I’m already being told that I need to buy more tokens in order to make more videos. The videos aren’t great either. My avatar will be speaking and randomly touch her hair.. just weird glitchy things. There are definitely better AI options out there.
  4. [R88] 1/5 · US Deceptive: They tell you the paid plan is unlimited but you will run out after generating few videos and they want you to buy more credits. I’d give less than 1 star if i could. Wasted money
  5. [R9] 3/5 · US Constant glitch: I have made several videos each of which has made mistakes such as misspelling, not following the prompts, or script When recording your voice, record it like a robot I have done several videos already the Ai gets it wrong then it requires me to pay more to use the app At this point, I’m just throwing my money away with this app all because the features are not working properl
  6. [R14] 1/5 · US Garbage, doesn’t work at all: It doesn’t work But all your requests use your credits!! Useless waste of money
  7. [R45] 1/5 · US Video processing hangs at 0% but eats credits anyway.: Had high hopes for this app but work product is noticeably behind other apps and it’s still very buggy. Video processing hangs - stuck at 0% … but still eats credits.
  8. [R105] 1/5 · US 👎🏻: I like the platform and the overall idea behind it, but the credit system needs serious improvement. Credits get consumed very quickly, even when the issue is caused by the AI itself. For example, when the output has errors, glitches, or doesn’t follow the instructions correctly, you still lose full credits. This makes the process frustrating and expensive, especially when you need to regener
  9. [R43] 1/5 · US Big scam: Makes you pay to download even the free videos. Wish there was zero star option
  10. [R83] 1/5 · US Greed: I paid to try it, did a few videos for a week, NOW THEY WANT ME YO PAY TO DOWNLOAD THE VIDEOS I DID, that’s money hungry I’ll create my own app and compete with ya’ll
  11. [R33] 3/5 · US Not upfront, sneaky interface: I do not expect anything for free, but I do expect to receive the services I pay for without having to jump through hoops. Like most AI, the visuals do not consistently come out as you prompt- it's very much a numbers game, you "roll the dice" until you get what you want, or at least an acceptable variation. Problem? A subscriber only has limited credits to do this
  12. [R34] 1/5 · US Discrepancy in what they charge: One page says that 40 credits = 10 second clip using Seedance but they charged me 125 credits for a 4 second clip using Seedance.
  13. [R120] 3/5 · US Very good program, misunderstanding pricing: I made a video a day and it was misunderstanding that I thought I can do as many videos as I wish but suddenly I was requested to pay a large amount in order to keep going, so I stop using this app.
  14. [R135] 3/5 · US Extremely misleading: Pricing structure is extremely misleading! Do your research before subscribing and make sure you understand what unlimited is, because it is not unlimited!
  15. [R5] 1/5 · US Horrible!: I am requesting a refund for the subscription I purchased for today. I purchased the annual subscription; however, within 5 minutes of using the service, I encountered several issues that significantly impacted my experience and led me to cancel the subscription. Additionally, the generator's voice did not match my actual voice at all, despite my attempts to use the provided tools a
  16. [R28] 1/5 · US Requested Refund: Requested refund the same day because the yearly subscription was bought on accident. They denied the request. You cannot be serious! If you see the item was bought and then immediately cancelled you would see that it was an accident.
  17. [R17] 3/5 · US Not downloading: Haven’t been able to download my videos. I’m on a creator account and it’s fully paid for the year. Not sure what’s happening.
  18. [R23] 1/5 · US Money racket: I have paid for both a weekly and a monthly subscription within two days. The app freezes features and asks for you to upgrade or buy more credits. I cancelled. 40 bucks down the drain. Like made 4 videos. Subscription is not worth it. Bad look guys.
  19. [R58] 2/5 · US HeyGen’s New Update Ruined Realistic Avatars: This new update honestly ruined the realism for me. Before the update, the avatars felt subtle, elegant, natural, and cinematic. The movements were controlled and believable, especially for podcast-style or luxury content. Now the facial expressions, eye movements, lip movements, and gestures are extremely exaggerated and over animated, even when usi
  20. [R81] 1/5 · US lfixed avtar 4 photo to video: before update its accurate give the result, if you do now, you can see it chage the person photo totally different, and looking duplicate, i also complaint to email and send proof
  21. [R181] 3/5 · US Good price, average quality.: For $30 a month it’s a good entry but the video avatar quality is super poor. Turning your voice into multi accent chaos. I find it can vary from American, Australian and English in sentence.
  22. [R3] 5/5 · US App that Works!: Popped in to say that this App is a “Must Have” for Creatives like myself! I’m still in discovery mode; finding new ways to produce quality projects and the journey has been Amazing! ( P.S. no one twisted my arm nor has anyone payed my rent to write this review 🤣) Thanks HeyGen
  23. [R10] 5/5 · US Awesome: It’s a great tool to create everything you need
  24. [R29] 5/5 · US Amazing: This has been a total game changer for my medical office and marketing strategies. Awesome!
  25. [R31] 5/5 · US Great tool for creators and businesses.: HeyGen makes creating polished AI videos surprisingly easy. The avatars, voice tools, and workflow save a ton of time while still looking professional.
  26. [R47] 5/5 · US Characters that don’t drift and sound correct: Heygen is currently the only platform that can pull off clean custom avatars and voice cloning incredibly well. I have been looking for this for months, found it!
  27. [R53] 5/5 · US HeyGen: Best I’ve seen so far for avatars and voice cloning.
  28. [R16] 5/5 · US I LOVE THIS: Super easy to use and very accurate
  29. [R18] 5/5 · US Love it: So glad I stumbled upon this App. I am pretty new to AI and Appq you don’t need experience and a guide you through and around the app with ease not like a bunch of the other apps that are made for tech savvy people
  30. [R20] 5/5 · US The best App: Easy to use program for everyone and very secure. I am very happy to have found this program.
  31. [R22] 5/5 · US Happy: This app is easy and fun to use
  32. [R60] 4/5 · US Blown Away!: Blown Away! I couldn’t believe the clarity, the realistic character, and me speaking foreign languages?! This is better than The Jetson’s! You guys rock! Thanks HeyGen for keeping it “as real as it gets!”
  33. [R66] 5/5 · US Pretty realistic: One of my fav go to video avatars especially with not having self confidence.
  34. [R166] 3/5 · US I can’t use it on my iPhone compare to caption I’m not happy: I can’t create AI GENERATED VIDEOS WITH MY AVATAR ON ONE CLICK I’m not enjoying this and one that I’m trying to generate that might do the trick is taking too long I don’t recommend I spent 29 dls and I’m struggling I’m not always near a computer and I love using my iPhone to do this it’s frustrating.
  35. [R212] 3/5 · GB Heygen AI: Product is extremely good, not perfect but really good. The App unfortunately I have experienced crashes and wasted nearly my subscriptions worth of tokens and had to buy more. Even downloading sometimes does not work and stays at 0%. If you want to get the best of this product use a computer unless you want to waste tokens.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store