Captions
Captions by Captions, LLC is a powerful AI video editing app praised for its ease of use and professional-looking results, but it faces significant criticism for its confusing and expensive credit-based subscription model, frequent bugs, and AI inaccuracies.
Captions is an AI-powered video editing app that helps creators quickly produce content with features like automatic captions and AI-driven edits. While many users appreciate its speed and ability to generate professional-looking videos, a substantial number of recent reviews highlight issues with its pricing, credit system, and app stability.
What users like
What users complain about
- Expensive and confusing credit-based subscription model, with credits expiring or being lost upon cancellationR5R9R15R19
- Frequent bugs, crashes, and export failures, even for paid usersR3R4R6R26
- AI editing is often inaccurate, making mistakes that require additional credits to fix or ruin the videoR4R17R36R38
- Lack of essential editing features and customization options for captions and video lengthR18R40R57R66
- Misleading free trial and paywalls for basic features like exporting videosR14R32R62R74
- Difficulty canceling subscriptions and unexpected chargesR12R16R30
- Limited language and accent recognition, primarily supporting American EnglishR2R302R312R348
Latest update · v13.26.0
What the developer says changed (the verdict above weighs this against what reviewers report):
Bugfixes and Improvements
Recurring themes
Who it's for
This app is for content creators who need to quickly generate captions and AI-assisted video edits and are willing to pay for a premium service, especially if they are small creators looking to grow their platforms R1. It is not for users on a tight budget, those who prefer manual and precise editing control, or those who need robust multi-language support R2R18R66.
Evidence note: The recent reviews skew significantly negative, with a recent-negative score of 0.545, contrasting sharply with the lifetime rating of 4.74. This indicates a downward trajectory in user satisfaction, likely due to recent changes in pricing, AI features, or app stability. The developer's notes mention 'Bugfixes and Improvements,' but many recent reviews contradict this, reporting ongoing and new bugs.
Frequently asked
Can I export videos for free with Captions?
What happens to my paid credits if I cancel my subscription?
Is the AI editing feature accurate?
Does Captions support multiple languages and accents?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R1] La mejor: Me encanta de la manera que ayuda a pequeños creadores de contenido a crecer en su plataformas y editar los videos
- [R83] De show: Me ayuda a ahorrar tiempo en mis clips de anime. Me convierte y clip sencillo en algo profesional en minutos.
- [R88] So quick and easy!: So quick and easy! Saved me hours of editing time
- [R101] 1st time user: Easy to use and to the point. Very little is needed from you. Too busy to edit and create content that appeal and grabs attention and this app does it all for you.
- [R78] Great App!: This was my first time doing subtitles with a video. It was so easy and emphasize words without why having to tell it to. 100% highly recommend love love love.
- [R137] Don’t bother for edits: Update: customer service reached out and refunded me; they acknowledged that the app is still evolving. The honesty and willingness to refund makes me willing to give this app another shot in 6 months, because the captions function works great and is a good sign that the editing function will likely improve. The description says it can edit video; but it can’t. It basical
- [R422] Amazing, but can use some improvements: I’ve been using this app to caption dozens of videos over the past month, and my experience with it has been great. it’s easy, fast, and simple to use. There’s a variety of options for captions, but there are a few bugs and features I wish this app had. Like, it’d be nice to have a magnetic grid that you can turn on or off to reposition the text and make su
- [R448] Not too bad: This is perfect for captions,Although in an ad that I saw it said it could take away the uh and the umm that you say in your video,And I just made a video and it doesn’t work,Although I do like the captions.
- [R49] Uchechi: I used the camera option and teleprompter to shoot my talking head video. It is magical. Then the zoom in zoom out effect on the video edit is so seamless.
- [R91] Oh, like five minutes: Fastest way to do Teleprompter when you don’t know how to have the gear for Teleprompter captions is the one
- [R107] Pretty good just needs some tweaks: Here’s my honest review: I started using this app a couple weeks ago after seeing it on TikTok and I’m honestly pretty pleased with it. It takes a little bit to get used to but after you figure it out it saves you a lot of time. Being able to film a video, upload some pictures to overlay, click ai edit, and let it make it for you is SO helpful. Moreover it looks
- [R52] El soporte es lo mejor: He estado con otras aplicaciones y a veces uno tiene dudas y no hay como contactarse , aquí me hablan en mi idioma y me ayudan con todas mis dudas, dentro de la aplicación hay un chat y no es IA , sino que alguien real , eso lo valoro mucho. Excelente app
- [R54] Overall good team: App still needs work. Pricing is a little high but the team was super helpful and allowed me to manage the use of credits better. I recommend users create images and videos externally then import into the editing app to pre serve credits use. In terms of execution is a perfect app for a beginner on editing.
- [R5] Pricey but Solid: This app has incredible capabilities and works fast. I signed up for the Max subscription. However, be aware you will lose credits if you’re not using the app consistently. If you choose to cancel, you will lose your credits that you already purchased. Be SURE you’re ready to continually use it before committing that much money a month because you will lose out if you don’t. I
- [R9] Not good: A few title options you could use: * Paid Credits Disappeared After My Subscription Ended * Very Disappointed, Lost 441 Paid AI Credits * Unfair Credit Expiration Policy * Beware: Unused AI Credits Were Forfeited * Don’t Let Your Paid Credits Expire * Lost 441 AI Credits Overnight * Poor Customer Support and Unfair Credit Policy * Disappointed With the Way My Paid Credits Were Handled
- [R15] Scammers: So I paid for three months of service each month I had 1400 credits on the fourth month I canceled and I still had over 3000 credits to use that I actually paid for when I canceled the service. They still took all of my credits away, even though they were paid for And nobody tried to help me. They basically said since I canceled the service, even though I paid for the credits that I have
- [R19] Es una buena herramienta: El problema son los créditos si encuentro otra aplicación dejo esta
- [R3] Bugs: I got it for the first month but now it can no longer generate videos for me. No Audio. No recordings, nothing simply a waste of time and money until they fix it
- [R4] HORRIBLE APP: I ask it it edit my video down and it does NOTHING. It takes forever to think despite it supposed to be AI. And it stops working and tells you to try again later if you have to tell it to do something multiple times. This is the worst way to waste your money and get nothing for it.
- [R6] Can’t export the video: The video doesn’t even downloading….. I paid for it.
- [R26] Can’t login: After I enter my password. It says error and can’t get into the app. I deleted and reinstalled still nothing works.
- [R17] Not worth paying for.: Before I do a formal review on the App Store, I would like to describe my experience using Captions. First and foremost, I want to clarify that this was a paid subscription. The biggest issue that I had using this app was how the credits that were given to me were applied to correct AI inaccuracies. There are many times when I use the descriptive AI function where I’d give
- [R36] Worthless: The worst 24.99 that I have ever spent the AI refused to spell my name correctly after over 10 prompts to change the ia, to ya, the bot told me to re record myself saying my own name with an, y not an, is. What a waste of time and money.
- [R38] Credit use: After it edits a video and it makes a mistake by omitting a necessary word it will charge you to re edit the mistake each time and keep using credits as it does this. Then it’ll use more credits as it checks on itself and continues to self re edit. Contacted support for credit refund and the said no.
- [R18] Ok if you don’t know what you’re doing.: The most frustrating part of this app is that after it generates the captions for you and do you want to for instance make the caption show for a shorter amount of time or even make the B roll shorter or longer you’re literally unable to do that… you’re unable to edit alongside the AI editor and it is so frustrating.. first of all making edits takes forever
- [R40] Kind of stupid: Tried to translate my captions and it works for 97 seconds but then just repeats, the ai Is incapable of doing the full 2 minute video which seems like a very basic thing to do. Overpromised polished turd
- [R57] Do I NOT SEE the speed setting?: Everything worked great for my first edit, easier to use than CapCut for some features, but I needed to speed up a section of my video and I don’t see that option, so I’m importing into CapCut to do final edit
- [R66] Honest feedback: This app makes it very easy to generate captions, but the interface is difficult to understand and navigate. The customization options are also quite limited. In my opinion, it’s not worth paying for.
- [R14] Waste of time if you aren’t buying: I spent an hour working on captions just to export and realize I couldn’t even do that without paying. The app is free to test out but you pay if you want any exports. Money grab. Smh
- [R32] Extremely scummy.: How are you gonna let somebody make a full video, then when exporting it you FINALLY mention a subscription? Scummy and whack, waste of time.
- [R62] SCAM SCAM SCAM: Allowed me to create a 10 second (my first video) but won’t let me download.
- [R74] I’m going back to CapCut: You have to pay to be able to upload your videos to YouTube or Instagram or any of them stuff I mean the app super good but I can’t upload without having to pay. I don’t like how you have to pay for it. I’m going back to CapCut.
- [R12] Make it nearly impossible to cancel subscription: Beware: Even if you delete your account they will still charge you.
- [R16] Excess charges: I have canceled this multiple times and keep getting charged.
- [R30] HORRIBLE APP, KEEPS CHARGING CARD: This app is garbage, the edits are blatantly AI and will get you no views, they are sneaky and have an external subsciption processor so you will be unable to cancel your subscription, I've been charged $25 for several months and they attempt to charge you every 24 hours to milk your money, STAY AWAY
- [R2] Terrible: I download this app in hopes to get a video translate. And they don’t do it.
- [R302] Captions: Despite the fact that sometimes the translations are partially but it undeniable that these apps are very useful as to translate videos you could not understand. However I must say that there are times where translations are not really efficient sometimes it believes something you have said means something else that it doesn't even sound like so props to the developers but it is a great
- [R312] Only American voices: This app is very clever. The quality of the video is exceptional. The script generating is very good however every one of the content creators and voice overs have an American accent which very much limits this app to the USA. I was hoping to create some video but being based in the UK I want a British accent. So despite how good this app might be, it’s of no use to me.
- [R348] Jamaican accent: I think it’s a very good program but it needs to recognise the Jamaican accent a bit more. Overall though I love it and it’s helping me to be more creative. Thank you.
- [R20] Best app: Easy to use. Great features
- [R23] Super easy to use: I am not great with editing but this app is super helpful and fun!
- [R37] Horrible app scam: Received an email that stated if I don’t renew my subscription they would take away all my credits. What a shhh ahhh scam
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store