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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Teladoc Health vs LiveWell with Advocate Aurora

Teladoc Health 4.8★ · Free to download 70
Winner Teladoc Health
LiveWell with Advocate Aurora 4.7★ · Free to download 60

Teladoc Health is better for on-demand virtual care and quick prescriptions, while LiveWell with Advocate Aurora is better for managing existing care within the Advocate Aurora system, despite its app's technical issues.

Full reviews: Teladoc Health · LiveWell with Advocate Aurora

Teladoc Health excels in providing fast, professional virtual doctor visits for various conditions, though its app is plagued with glitches and poor functionality. LiveWell with Advocate Aurora is designed for managing care within its specific health system, offering access to test results and appointment scheduling, but struggles with app reliability and direct provider communication.

Head to head

Features & Scope of Service edge: Teladoc HealthR1R3R7R9
Teladoc Health Teladoc Health offers broad virtual care, including general medical consultations, prescription renewals, and mental health services R7R14. Users appreciate the ability to get quick appointments and prescriptions for common ailments like infections R20R52. However, some users report limitations, such as being denied prescriptions based on age or condition and issues with specific programs like weight loss R53. The app also attempts to offer food tracking and device connectivity, but these features are often non-functional or poorly implemented R1R3R9.
LiveWell with Advocate Aurora LiveWell with Advocate Aurora focuses on managing existing care within the Advocate Aurora health system. It allows users to view test results, manage appointments, and message providers . Users find it useful for accessing health information and scheduling . However, many users report significant issues with messaging doctors directly R63R64R69R70 and scheduling appointments . Some also desire more detailed information, such as preparation for tests or comprehensive medication lists .
Ease of Use & Reliability tieR1R4R6R8
Teladoc Health Teladoc Health is frequently criticized for its app's poor reliability and numerous glitches. Users report constant error messages, freezing, crashing, and inability to save information or log in R1R4R6. Many find the app frustrating and difficult to navigate R29. Despite these issues, the actual process of getting a virtual consultation is often described as easy and fast R8R20.
LiveWell with Advocate Aurora LiveWell with Advocate Aurora also faces significant app reliability issues. Users report the app not working, shortcuts not opening, endless spinning circles, and freezing . Login problems are common, with users needing verification codes repeatedly or having difficulty with specific authentication methods . Messaging features are often broken or difficult to use R63R64R69R70. Some users find the app difficult to navigate or that it provides inconsistent information .
Quality of Care & Professionalism edge: Teladoc HealthR5R8R14R19
Teladoc Health Many Teladoc Health users praise the professionalism, kindness, and knowledge of their providers R5R8R14. They appreciate feeling cared for and getting appropriate medical treatments R14. However, there are also significant complaints about unprofessional practitioners , medical incompetence , and incorrect prescriptions R19. Some users feel providers are too quick to end calls or unable to help beyond referrals .
LiveWell with Advocate Aurora LiveWell with Advocate Aurora users generally speak highly of the in-person care received from doctors, nurses, and staff within the Advocate Aurora system . They describe staff as professional, kind, and compassionate . However, some negative experiences are reported, including issues with post-surgery pain management and concerns about impersonal healthcare due to reliance on the app . There are also complaints about high costs for simple services .
Customer Support & Billing tieR7R29R39R53
Teladoc Health Teladoc Health users report mixed experiences with customer support. Some mention needing to call support for account resets or payment issues R29. There are complaints about being charged despite service issues R7 and deceptive billing practices regarding insurance coverage for devices R39R53.
LiveWell with Advocate Aurora LiveWell with Advocate Aurora users frequently report a lack of effective customer service, with no live person to help via phone or staff at facilities being unhelpful with app issues . Issues with billing are also noted, including delayed statements and inefficiency . There are also complaints about not being able to update insurance information easily and receiving excessive or mismatched notifications .
Pick Teladoc Health if

You need quick, on-demand virtual consultations for common ailments, prescription renewals, or mental health support, and are willing to tolerate a glitchy app for the convenience of fast access to a provider R20R52.

Pick LiveWell with Advocate Aurora if

You are an existing patient within the Advocate Aurora health system and primarily need to manage your appointments, view test results, and communicate with your established providers, despite the app's technical difficulties .

Evidence note: Both apps are free to download, and reviews for both indicate significant issues with app functionality and reliability. Teladoc Health has a much larger user base and more reviews, leading to a broader range of feedback on provider quality and specific service offerings. LiveWell's reviews are more focused on its role as a portal for an integrated health system.

Frequently asked

Is Teladoc Health reliable for urgent medical needs?
Teladoc Health can be reliable for quick, non-emergency medical needs, with many users reporting fast appointments and effective treatment for issues like infections, but the app itself is frequently described as glitchy and prone to errors R20R52R22.
Can I message my doctor directly using LiveWell with Advocate Aurora?
Many LiveWell with Advocate Aurora users report significant difficulty or inability to message their doctors directly through the app, often finding the messaging features broken or not user-friendly R63R64R69R70.
Do these apps support multiple user profiles or family members?
Teladoc Health has limitations regarding multiple profiles, with one user reporting that data from different users of connected devices can merge into a single profile, and there's no easy way to remove data for blood pressure readings R3.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Teladoc Health 1/5 · US Doesn’t work: Constant recieve “something went wrong” unable to save or update food… it’s a solid waste of time!!
  2. [R3] Teladoc Health 3/5 · US One person only: I like the devices. They are easy to setup. I don’t care for this app. If anyone else uses the device connected to your app then their data ends up in you. Annoying. There’s some adjustment that can be made for the data associated with the scale but tech support there’s no way to remove the data associated with the blood pressure. This should be an easy task to have multipl
  3. [R7] Teladoc Health 1/5 · US Worst experience ever.: I set up a video call to speak to a doctor so I can renew a prescription however, they called over the phone instead of a video call being familiar with the process. I asked the person speaking to me if they could transfer to a video call instead and the answer was no and of course I asked and he confirmed I would be charged anyway despite the mistake so I said I’d call a c
  4. [R9] Teladoc Health 3/5 · US Food diary: I’m still trying to figure out this app for my goals. The food diary is awful. I want to do everything right but it’s just terrible. I’ll continue to use My Fitness Pal for my food tracking.
  5. [R4] Teladoc Health 1/5 · US Glitchy app: Made me keep redoing my history and never saved the info.
  6. [R6] Teladoc Health 3/5 · US A Blank Page: The App is showing only a blank page and it’s been that way for months.
  7. [R8] Teladoc Health 5/5 · US Easy, peasy: Professional, kind, knowledgeable. Will definitely use again.
  8. [R5] Teladoc Health 5/5 · US Teladoc: Very professional
  9. [R14] Teladoc Health 5/5 · US Excellent care: This was a great telehealth visit. The provider was kind, patient, and really took the time to listen to my concerns. I never felt rushed, and everything was explained clearly. I truly felt cared for and would highly recommend this provider. Five stars!
  10. [R19] Teladoc Health 1/5 · US Wrong Prescription: Called 4 hours ago still not fixed, doctor sent over wrong prescription!!!!
  11. [R29] Teladoc Health 1/5 · US Too many issues: App wasn’t working, had to call and go through every detail around resetting my account. They had to like reset it to my “new” insurance which hasn’t changed in 10years. Million questions for my daughter on the app before they would see her. Could have gone to urgent care. Wasn’t always like this. Simple guys. Touch the app, it opens, Face ID, request appointment. That’s your va
  12. [R39] Teladoc Health 1/5 · US Deceitful - scam: I was informed they’d send me a free scale, covered by insurance! Now I have a bill where it was very much not covered by insurance. This is a scam!
  13. [R53] Teladoc Health 1/5 · US Total Scam: I was looking for a weight loss program specifically for GLP-1 meds. Teladoc came up. I filled out everything and they verified that my insurance covered the meds. The enrolled me in a program and sent me a scale. They said once I weighed in, then I could make an appointment and discuss the prescription with the doctor. I make an appointment with a doctor and the very first thing he sa
  14. [R20] Teladoc Health 5/5 · US Quick and Fast: Scheduled a same day appt. Was seen with 15 mins. Treated and received exactly what I needed. And on my way to recovery so I can go on about my day. Thank you!!
  15. [R22] Teladoc Health 2/5 · US this app is HORRIBLE: this app is absolutely a nightmare. It is the glitches thing I’ve ever used. It’s always freezing. I get error messages when I try to do important things sometimes I can’t see my provider. Sometimes the provider can’t see me and you would think with all these updates that it would change, but it doesn’t. Unfortunately, I do have to use this app, but it is a very dreadful expe
  16. [R47] Teladoc Health 1/5 · US The worst: Everything is broken in the app. It’s exactly what you fear when you need actual help, it just is so frustrating.
  17. [R52] Teladoc Health 5/5 · US Skin Infection: WOW!! This was super easy and super quick with super short wait time, pleasant staff and I didn’t have to wait in an emergency room or urgent care. Will definitely use this option again next time!
  18. [R63] LiveWell with Advocate Aurora 3/5 · US Messaging doesn’t work: I never receive messages from my doctor or nurses . Hospital even had me remove the app and redownload but they still never send. Messages haven’t worked since 2025.
  19. [R64] LiveWell with Advocate Aurora 2/5 · US Fix how to message Doctors: Why can sometimes I am able to message my Doctors and then I can’t? Fix a shortcut to message my Doctor.
  20. [R69] LiveWell with Advocate Aurora 3/5 · US Looks like potential: I cannot message my providers, not even my primary. I cannot delete old messages. It appears as though it also does not coordinate information with providers from other hospitals. Having more than one doctor writing prescriptions for the same drugs seems on the surface to be a dangerous thing. If not dangerous, it certainly is confusing!
  21. [R70] LiveWell with Advocate Aurora 2/5 · US Messaging issue: Difficult to send messages to Drs. Not user friendly.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store