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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Teladoc Health vs Doctor On Demand

Teladoc Health 4.8★ · Free to download 65
Winner Doctor On Demand
Doctor On Demand 4.9★ · Free to download 75

Doctor On Demand generally offers a more reliable service with highly-rated providers, despite some app glitches and customer service issues, making it a slightly better choice than Teladoc Health, which struggles significantly with app functionality and inconsistent provider quality.

Full reviews: Teladoc Health · Doctor On Demand

Doctor On Demand (4.9 lifetime rating) edges out Teladoc Health (4.7 lifetime rating) primarily due to more consistent positive feedback on provider quality and care, even though both apps face challenges with technical glitches and customer support response times. Teladoc Health, however, has more widespread and severe reports of app malfunction, making it less dependable for users seeking immediate care.

Head to head

App Reliability & Ease of Use edge: Doctor On DemandR1R4R6R9
Teladoc Health Teladoc Health users frequently report severe app issues, including constant 'something went wrong' errors, inability to save or update information, blank pages, freezing, crashing, and problems logging in or changing passwords R1R4R6. Some users also find the food diary 'awful' and difficult to use R9.
Doctor On Demand Doctor On Demand also experiences app glitches, loading issues, and freezing during video appointments . However, many users find the app generally easy to use for booking and managing appointments .
Provider Quality & Care edge: Doctor On DemandR5R7R8R14
Teladoc Health Teladoc Health providers are described as professional, kind, knowledgeable, and patient by many users R5R8R14. However, there are also reports of unprofessional providers, medical incompetence, wrong prescriptions, and doctors falling asleep R7.
Doctor On Demand Doctor On Demand providers are consistently praised for being professional, personable, knowledgeable, compassionate, and thorough . There are isolated negative experiences regarding providers refusing prescriptions or being perceived as uncaring .
Appointment Scheduling & Wait Times tieR20R46R48R49
Teladoc Health Teladoc Health users appreciate the ability to schedule same-day appointments and experience quick service R20R46R48R52. However, some report long wait times and issues with the app causing missed appointments R49.
Doctor On Demand Doctor On Demand offers convenient and fast appointment booking, often with same-day availability . However, many users complain about misleading and extremely long wait times, sometimes waiting hours despite short estimates .
Customer Service & Billing tieR3R7R29R39
Teladoc Health Teladoc Health users report issues with customer service, including being charged for calls that didn't transfer to video as requested R7, difficulty removing data from devices R3, and unexpected bills for 'free' services like scales R39. Some also mention needing to call support for account resets R29.
Doctor On Demand Doctor On Demand's customer service receives significant criticism for slow response times, taking weeks to reply, or not responding at all R64. Users also report being charged for missed appointments due to technical issues , and issues with insurance or payment processing R64.
Scope of Services & Limitations tieR3R10R27R43
Teladoc Health Teladoc Health offers general medical care and mental health services R27. Users express frustration with limitations, such as not being able to remove data for multiple profiles R3, age restrictions for certain conditions R10, and providers referring to urgent care instead of treating R43. Some also report issues with specific programs like weight loss .
Doctor On Demand Doctor On Demand provides urgent care, mental health, and medication management . Users note limitations such as changes in policy regarding antibiotic prescriptions for strep throat , and difficulties finding specific therapists due to limited search filters . Some feel providers are unwilling to offer prescriptions without in-person testing .
Pick Teladoc Health if

You need a free-to-download app for general telehealth services and are willing to tolerate significant app glitches and potential inconsistencies in provider quality for the convenience of 24/7 care R46R48R52.

Pick Doctor On Demand if

You prioritize highly-rated and compassionate providers for urgent care or mental health needs, and are comfortable navigating occasional app glitches and potentially slow customer service responses .

Evidence note: Both apps are free to download, and reviews do not indicate a free-vs-paid asymmetry. The evidence for both apps regarding app reliability and customer service is robust, with many users reporting similar frustrations. Doctor On Demand has a stronger edge in provider quality based on the consistency of positive feedback.

Frequently asked

Which app has better customer service?
Neither app consistently excels in customer service; Teladoc Health users report issues with billing and data management support R3R7R39, while Doctor On Demand users frequently criticize extremely slow response times, sometimes taking weeks, and issues with charges for missed appointments due to technical problems R64.
Are the doctors on these apps reliable?
Doctor On Demand generally has more consistently positive reviews for its providers, with many users praising their professionalism, knowledge, and compassion . Teladoc Health also has many highly-rated providers R5R8R14, but also receives more frequent complaints about unprofessionalism, medical incompetence, and incorrect prescriptions R7.
Which app is easier to use for scheduling appointments?
Both apps offer easy scheduling, with Teladoc Health users appreciating same-day appointments and quick service R20R46R48R52, and Doctor On Demand also being noted for convenient and fast booking . However, both struggle with accurate wait time estimates, with Doctor On Demand receiving more complaints about extremely long and misleading wait times .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Teladoc Health 1/5 · US Doesn’t work: Constant recieve “something went wrong” unable to save or update food… it’s a solid waste of time!!
  2. [R4] Teladoc Health 1/5 · US Glitchy app: Made me keep redoing my history and never saved the info.
  3. [R6] Teladoc Health 3/5 · US A Blank Page: The App is showing only a blank page and it’s been that way for months.
  4. [R9] Teladoc Health 3/5 · US Food diary: I’m still trying to figure out this app for my goals. The food diary is awful. I want to do everything right but it’s just terrible. I’ll continue to use My Fitness Pal for my food tracking.
  5. [R5] Teladoc Health 5/5 · US Teladoc: Very professional
  6. [R7] Teladoc Health 1/5 · US Worst experience ever.: I set up a video call to speak to a doctor so I can renew a prescription however, they called over the phone instead of a video call being familiar with the process. I asked the person speaking to me if they could transfer to a video call instead and the answer was no and of course I asked and he confirmed I would be charged anyway despite the mistake so I said I’d call a c
  7. [R8] Teladoc Health 5/5 · US Easy, peasy: Professional, kind, knowledgeable. Will definitely use again.
  8. [R14] Teladoc Health 5/5 · US Excellent care: This was a great telehealth visit. The provider was kind, patient, and really took the time to listen to my concerns. I never felt rushed, and everything was explained clearly. I truly felt cared for and would highly recommend this provider. Five stars!
  9. [R20] Teladoc Health 5/5 · US Quick and Fast: Scheduled a same day appt. Was seen with 15 mins. Treated and received exactly what I needed. And on my way to recovery so I can go on about my day. Thank you!!
  10. [R46] Teladoc Health 5/5 · US Love: My crazy hours teledoc comes through with 24 hr care it’s amazing
  11. [R48] Teladoc Health 5/5 · US Awesome!: Major time saver, between work and daily activities i barely have time to go to the doctor. This service has helped me many times!! Love it!!
  12. [R49] Teladoc Health 1/5 · US App stuck doesn’t update missed meeting: The app allowed me to schedule a meeting then crashed and caused me to miss my appointment
  13. [R3] Teladoc Health 3/5 · US One person only: I like the devices. They are easy to setup. I don’t care for this app. If anyone else uses the device connected to your app then their data ends up in you. Annoying. There’s some adjustment that can be made for the data associated with the scale but tech support there’s no way to remove the data associated with the blood pressure. This should be an easy task to have multipl
  14. [R29] Teladoc Health 1/5 · US Too many issues: App wasn’t working, had to call and go through every detail around resetting my account. They had to like reset it to my “new” insurance which hasn’t changed in 10years. Million questions for my daughter on the app before they would see her. Could have gone to urgent care. Wasn’t always like this. Simple guys. Touch the app, it opens, Face ID, request appointment. That’s your va
  15. [R39] Teladoc Health 1/5 · US Deceitful - scam: I was informed they’d send me a free scale, covered by insurance! Now I have a bill where it was very much not covered by insurance. This is a scam!
  16. [R10] Teladoc Health 1/5 · US Urinary infection over 60 must see a provider in Person is rediculous: I’m not an invalid or on any daily medication. Because I am 61., I have been grouped in with elderly and unhealthy. These ages should really be updated. If a person is active,healthy, of a good weight and not on any medication’s, the recommendation should not have to be seen in person. Shame on Teladoc.
  17. [R27] Teladoc Health 2/5 · US Needs better providers: I wish I could give it a better review. On the medical side it’s pretty good. I usually get someone on pretty quick. But that’s where the good parts end. The app itself freezes a lot. It takes several tries of closing and reopening the app to get anything done. And , on the mental health side, it’s awful. Especially when you’re trying to find a new provider. The last pr
  18. [R43] Teladoc Health 1/5 · US Not useful: She saw the eye, but couldn’t do anything but referring to an urgent care doctor.
  19. [R64] Doctor On Demand 1/5 · US Bad: The customer service is a joke. They take weeks to reply. Literally. For a medical app, that's pathetic. Also, while I have my insurance info entered, the app won't let me book a mental health appointment because I'm not covered. But, I pay out-of-pocket for those anyway, so why doesn't it let me do that? I have to delete my insurance information to make a Mental health appointment and then a
  20. [R52] Teladoc Health 5/5 · US Skin Infection: WOW!! This was super easy and super quick with super short wait time, pleasant staff and I didn’t have to wait in an emergency room or urgent care. Will definitely use this option again next time!

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store