Doctor On Demand

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R2] 5/5 · US Life saver!!!: As a mom of three, having this service available from the comfort of our home is absolutely amazing! I pay the same small copay as I would to go to a normal doctor visit . The closest urgent care is 40 minutes away and no telling how long I’d sit in a waiting room to be treated. To be able to get home after work and get myself and my kids treated immediately is phenomenal! I cannot
2. [R24] 3/5 · US The Good and Bad: I love using the services provided on doctor on demand. Its convenient, fast and efficient. I think the doctors do a marvelous job. What I don’t like is the care team response time. It says a response will be between 24 - 48 hours but I have a message that was never responded to weeks ago. Now I need a document and cant get someone to respond. Im on day three of waiting and not
3. [R29] 5/5 · US So perfect: I’ve used this site 3 times. Always smooth, knowledgeable physicians. I can sit in my home and speak to a doctor! Meds weee already requested at my pharmacy! Remember this site when you are extremely ill!!The Dr just needs to know your symptoms. Temperature?
4. [R49] 5/5 · US Great for new moms: As a new mom with self diagnosed mastitis this was so nice to not have to haul my newborn to the urgency room for a 3 hour wait. Has an account and visit started in under 15 minutes
5. [R1] 3/5 · US Excellence: It felt like a real doctor visit he actually took the time to ask questions and understand my concerns.
6. [R5] 5/5 · US Dr Matthew Walton: Dr. Walton was professional and personable. he understood my symptoms and thoroughly explained my diagnosis. I am thankful for his insight and timely assistance. I feel that I will be able to breathe through my nose soon!
7. [R6] 5/5 · US Outstanding Care and Compassion: Dr. Anna Banker was outstanding. She took the time to listen to all of my concerns and addressed every issue professionally and thoroughly. She was courteous, compassionate, and made me feel heard throughout the entire appointment. It was a pleasure working with her, and I would absolutely recommend her to anyone looking for a knowledgeable and caring physician.
8. [R8] 5/5 · US Great doctor!: The doctor was excellent. She listened carefully to all of my symptoms related to my severe back pain, asked thoughtful questions to fully understand what was going on, and made me feel heard throughout the visit. She took the time to explain everything clearly and even asked if I needed a doctor’s note for work. I really appreciated her kindness, professionalism, and thorough care.
9. [R10] 5/5 · US Great experience: First time using the service and needed a virtual doctor asap for an earache. The setup was easy, finding and booking a doctor was easy, the doctor was on time and thoroughly addressed my symptoms and prescribed a treatment. Total time was 7 minutes and felt completely satisfied with the service.
10. [R56] 5/5 · US Love this experience!!: Went to the emergency room a week ago because I didn’t know that Dr On Demand was covered through my insurance to say the least this 10 minute video call offered far more insight and knowledge than the ER visit did not to mention based on my insurance. this was a free virtual doctors appointment versus me now being thousands of dollar in debt from an ER visit. To say the le
11. [R66] 5/5 · US UTI: Got on the app, scheduled immediate appt, only waited 5 minutes for Dr and in less than an hour I picked up my script. This beats in person urgent care. Will use again and again. Thank you!
12. [R16] 4/5 · US Service exceptional. App needs work.: The virtual on demand service for urgent care needs is amazing. I’ve also used the therapy service. Everyone I have seen has been pleasant and caring. I love that my insurance covers my visits. The interface of the app is great. It’s intuitive, super easy to use, and fast to set up an appointment. The only negative is that once I’m in the live video appointmen
13. [R23] 5/5 · US App is easy to use.: I’m 77 and tech isn’t always easy for me but this app is easy to use.
14. [R32] 3/5 · US Pretty Good!: I do like the app pretty easy to use. Couple of annoying things that aren’t horrible. I will say my biggest issue is that searching for providers only has three filters. And especially searching for therapist. It doesn’t matter what issue you put it in the beginning you get the same set of therapist labeled available. Even if the issue you’re looking for isn’t in their bio. And there
15. [R59] 5/5 · US Exceptional Service!: This was my first experience with the virtual urgent care system. Registration was incredibly easy. I was able to be seen in a same day appointment slot. The provider was very friendly, listened to my concerns, and provided a treatment recommendation that exceeded my expectations in every way!
16. [R17] 4/5 · US Recent app glitch ?: Phenomenal all , but right now it’s glitching horrendously. Just loading and letting me log in. I checked my WiFi , reset my router, I redownloaded the app, I even upgraded my phone and nothing seems to be working. Lovely app but if there is a glitch right now please fix it.
17. [R21] 1/5 · US Misleading wait times (30-40 minutes): But that’s fine, I waited because I don’t have much else of a choice. I waited three hours and a provider reviewed my chart for another 20 minutes and then the screen said that my call had been dropped. I never even saw anyone or spoke to anyone. My internet connection is strong and secure. Issues are not on my end. Bc it’s after hours, there is no one to rea
18. [R45] 3/5 · US Good and bad: I have had some great experiences with Dr on Demand. I have used it a few times for urgent care (sinus infections, etc.). I have also found a reliable and caring provider for medication management. The convenient online service can come at a cost…. technical difficulties can result in penalty charges. A provider can bill a full 50 minute visit and mark it “missed” while you strug
19. [R11] 1/5 · US Bad: The customer service is a joke. They take weeks to reply. Literally. For a medical app, that's pathetic. Also, while I have my insurance info entered, the app won't let me book a mental health appointment because I'm not covered. But, I pay out-of-pocket for those anyway, so why doesn't it let me do that? I have to delete my insurance information to make a Mental health appointment and then a
20. [R69] 1/5 · US Horrible Application: I was having technical issues during the time of my appointment Tried to message the chat to get some assistance had an Ai tool that gave me troubleshooting steps but did not help with my issue. Called the customer service and they said my problem was going to be escalated a week goes by have not heard from the customer service or anyone regarding my issue, see an invoice fo
21. [R129] 2/5 · US Dr. Is great, service is not: I absolutely love my doctor that I found through this app. He is very kind and very knowledgeable. The customer support team on the other hand is not. It routinely takes them weeks to respond to a message if they respond at all. I have a support message that is still unanswered from when I downloaded the app almost 4 months ago
22. [R19] 1/5 · US Wait time is not accurate: Wait time for urgent care is misleading and wrong. I started a visit and it said 20-30 minutes and I waited for almost 3 hours!! If I would have known the TRUE wait time I wouldn’t have waited all night. Unbelievable
23. [R44] 1/5 · US Extremely long wait: The app kept saying estimated wait 10-20minutes but it never updated and I ended up waiting for an hour before it changed to <5 min wait. I got hopeful but at 1hr20min, it changed back to estimated wait of 10-20 min. I wish the app was just more honestly about how long the wait is rather than keeping me tethered to my phone and app thinking I’m next.
24. [R116] 1/5 · US Need improvement: I booked a session waited for hour and a half, when it about time for my turn the app have technical issue and I end up have to reschedule, it’s ok so I end up book again and wait all over again, same thing happened and it getting very frustrating because time is valuable and skipping patience who already in line is not a good solution, you want to make other people reschedule wh
25. [R50] 1/5 · US DON’T DO IT!: there was no video link. i entered the app at 9:30, 30 minutes prior to my 10 am start time and it said my visit had already finished. 10:00 comes and absolutely nothing. the screen saying my visit was a past visit just changed to no visits. i am low income and just got health insurance for the first time in my life. the $30 they charged me for “cancelling”, even though it’s complet
26. [R67] 1/5 · US Uncaring cash machine: I unavoidably missed my second appointment. Without checking on the reason, without giving a second thought about my well being, they charged my card $229. They were legally able to do that, saw an immediate revenue opportunity and myopically took it in lieu of months and possibly years worth of continued revenue. No response to my appeal. Complete silence. I will never use
27. [R68] 1/5 · US Useless app: So many technical difficulties, provider doesn’t join and they charge you for the session anyway. Impossible to get hold of them
28. [R15] 1/5 · US Convenient but unreliable: I used this app for convenience. The visit was quick and pretty efficient at first. Then my pharmacy didn’t receive my prescription until 13 hrs. It was closed by the time went to pick up my prescription. Once I tried to pick it up, it wasn’t ready due to the provider’s incomplete order. I’m now waiting for response. I understand they have 24 hrs to respond and send info
29. [R98] 3/5 · US They refunded me: Absolute waste of money. Prescriptions are for only one month, and you have to repay for the Doctor on Demand service to get another prescription for the next month. Affordable prescriptions like birth control are wildly overpriced due to this scam. They don’t state this on their website so use at your own risk… UPDATE: They ended up refunding me what I paid (my card first proce
30. [R228] 1/5 · US Last minute changes!: They prescribed me what a second doctor agreed with the bride prescription and dosage, but before I can make it to the pharmacy, they had changed it from 23 pills to only 6! That was almost 2 weeks ago and I still haven’t had a response. The meds started working within a couple days, but since it was only a six pill treatment instead of the original 23 pills, all the symptom
31. [R14] 1/5 · US Can’t give antibiotic script for strep anymore: I’m a busy mom and I work. I used to use this app for when I was sick so I could keep working and doing my thing instead of waiting hours at the dr. Fast forward to today and I’m pretty sure I have strep. Filled out the form, sent in pics and then waited for over an hour to be told “we can no longer provide antibiotics for strep”. The rules have cha
32. [R71] 1/5 · US Terrible Experience: After returning from a Europe trip, my chronic sinus issues flared up. I’ve had this issue for 40 years and needed antibiotics and prednisone. After a ten minute lecture from Mercy on antibiotics, she said she could have made more money moving on to other patients. Needless to say I didn’t get what I needed. Waste of time.
33. [R101] 1/5 · US The absolute worst: What’s the point of having a telehealth app if the doctors won’t do anything for you because of testing? The whole reason I did this was because I didn’t want to leave the house. Are you kidding me? That was $100 wasted. Never again. Don’t waste your money just go to an urgent care.
34. [R257] 2/5 · CA They Can’t do anything for you: Signed up about an ear infection, got on a call and they couldn’t proceed the appointment since I didn’t have the proper medical tools to look into my ear at home. They did refund me
35. [R3] 1/5 · US Don’t fall for this scam: Just like every healthcare service, they’re just here to take your money. Don’t fall for the misleading advertisements on the app such as “no cost” or “covered by your insurance.” Also, most visits last less than 2 minutes and leave you with no help and a massive bill. Go see a real doctor, not some outsourced medical provider who barely speaks English.
36. [R169] 1/5 · US Avoid! Beware!: I used the Doctor on Demand app for a doctor visit in April 2025 and paid upfront before I ever saw the provider my card was charged and the visit was paid for. Last week (nearly a year later), I received a bill from Doctor on Demand demanding payment for the same visit again. Their explanation was that it was “submitted to insurance.” I’ve never used insurance with this service b
37. [R74] 1/5 · US Use with caution: My doctor from this app over medicated me and almost killed me, I nearly lost my job, and Doctor on Demand’s response was “thanks for the feedback”. They don’t care about your health.
38. [R89] 1/5 · US Dystopian: Healthcare built for shareholders, not for patients. You’re nothing but a number with a wallet and insurance to bill. Truly an awful experience. This is not care, this is streamlined profit generating machine cosplaying as healthcare.
39. [R77] 2/5 · US Notifications are hit and miss, can be costly: I’m not receiving notifications from the app regarding my appointments. However, I do get the email that says I missed my appointment. When I talk to support, they say notifications were triggered. They’re quick to acknowledge my notification settings are correct. But refused to admit that there may be an error between the notification being triggere
40. [R207] 2/5 · US I dont like the update: I don’t like that they changed alot of stuff , like i can only see doctors in texas i used to be able to see doctors in like Washington , they knew more and there is such a difference. Not saying all doctors are bad but texas has a very low bar for healthcare . Like down here you can be walking around with a fractured spine and be genuinely hurt and not know it till you don
41. [R251] 1/5 · GB Not universal: Can’t get beyond pharmacy.. guess because in uk
42. [R252] 1/5 · GB Poor payment method. Will not accept card as from UK: Not universal
43. [R256] 2/5 · GB Okay but: Ok but not Much UK support. Can't even enter my address.
44. [R26] 5/5 · US Exceptional service: I’ve used this app three times in the last 9 months. Doctors are timely, highly professional and super effective. Saved me hours sitting in a doctors office. Well done!
45. [R9] 5/5 · US 5 stars, every single time: This service is worth every penny. I have insurance not accepted, and I still just pay for the service. Hina was awesome, ever time they are awesome. So grateful for this service.