Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Teladoc Health vs Zocdoc

Teladoc Health 4.8★ · Free to download 60
Winner Zocdoc
Zocdoc 4.9★ · Free to download 75

Zocdoc is generally better for finding and booking in-person appointments with a wider selection of specialists, while Teladoc Health is better for immediate telehealth consultations, despite its significant app reliability issues.

Full reviews: Teladoc Health · Zocdoc

Teladoc Health offers quick telehealth visits but is plagued by app glitches and inconsistent provider quality. Zocdoc excels at helping users find and book local in-network doctors, though it struggles with outdated insurance information and occasional booking errors.

Head to head

Features and Service Scope edge: ZocdocR20R54R58R9
Teladoc Health Teladoc Health focuses on direct telehealth consultations for various needs, including general medical issues, mental health, and chronic condition management with connected devices. Users appreciate the convenience of quick access to doctors for prescriptions and urgent issues R20R54R58. However, some features like food diaries are poorly implemented R9, and the app struggles with multi-user profiles for connected devices .
Zocdoc Zocdoc's primary feature is finding and booking appointments with local doctors and specialists, including dentists, chiropractors, and therapists R65R68R111. It allows users to filter by insurance and read patient reviews R65. Recent updates, particularly the AI-driven search, have been criticized for hindering functionality and providing irrelevant results .
Ease of Use and Reliability (App) edge: ZocdocR1R4R6R12
Teladoc Health Teladoc Health's app is frequently criticized for being glitchy, freezing, crashing, and failing to save information or load content R1R4R6R12. Users report issues with logging in, password changes, and entering data .
Zocdoc Zocdoc is generally praised for its ease of booking and user-friendly interface R65. However, some users experience login issues , difficulty with form uploads , and recent AI search changes have made navigation confusing and less effective .
Provider Quality and Availability edge: ZocdocR5R8R14R26
Teladoc Health Many Teladoc Health users report positive experiences with professional, kind, and knowledgeable providers R5R8R14R26. However, some encounters are described as unprofessional, unhelpful, or resulting in incorrect prescriptions R19. There are also complaints about age restrictions for certain conditions .
Zocdoc Zocdoc helps users find a wide range of providers and many appreciate the ability to read reviews and find highly-rated doctors R65. However, a significant issue is the inaccuracy of provider information, with users reporting cancelled appointments, wrong specialties, or doctors not working on the scheduled day .
Insurance and Billing edge: Teladoc HealthR39R29R61R67
Teladoc Health Teladoc Health users report issues with insurance coverage, including unexpected bills for services they believed were covered R39. Some also mention difficulties with insurance verification and account resets R29.
Zocdoc Zocdoc faces widespread criticism for inaccurate insurance network listings, leading to appointments being cancelled or users receiving out-of-network bills despite booking with 'in-network' providers R61R67R69R70. Users find it frustrating to repeatedly encounter these issues R69.
Pick Teladoc Health if

You need quick, on-demand telehealth consultations for general medical issues or prescription renewals, and are willing to tolerate occasional app glitches R20R52.

Pick Zocdoc if

You want to find and book in-person appointments with a variety of local specialists, read patient reviews, and manage your appointments through an app, provided you double-check insurance details R65R68.

Evidence note: Teladoc Health's reviews are heavily skewed towards app functionality issues, which overshadow the positive experiences with providers. Zocdoc's main weakness is the inaccuracy of its insurance and provider information, which is a critical function for its service.

Frequently asked

Is Teladoc Health reliable for urgent medical needs?
Teladoc Health can be reliable for urgent medical needs, with many users reporting quick appointments and effective treatment for issues like sinus or ear infections R20R52R54. However, some users have experienced issues with incorrect prescriptions or providers being unable to help R19.
Does Zocdoc accurately show in-network doctors?
Zocdoc frequently struggles with accurately showing in-network doctors, with many users reporting that providers listed as in-network actually do not accept their insurance, leading to cancellations or unexpected out-of-network bills R67R69R70R96.
Are there issues with the Teladoc Health app's performance?
Yes, there are significant issues with the Teladoc Health app's performance, including frequent freezing, crashing, failure to save information, and error messages when trying to enter data or access features R1R4R6R12.
Can I use Zocdoc to find specific specialists?
Yes, Zocdoc is designed to help users find specific specialists, and many users successfully use it to find dentists, chiropractors, and therapists R65R68R111. However, some users report issues with irrelevant search results or difficulty filtering for specific needs R63.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R20] Teladoc Health 5/5 · US Quick and Fast: Scheduled a same day appt. Was seen with 15 mins. Treated and received exactly what I needed. And on my way to recovery so I can go on about my day. Thank you!!
  2. [R54] Teladoc Health 5/5 · US Amazing: Traveling on vacation. Had an ear infection. Visit and prescription called in under 5 minutes. I was shocked how easy this was. Well done.
  3. [R58] Teladoc Health 5/5 · US Amazing service: I just realized I could use teledoc when I happen to get a major sinus infection which is a first for me ! Truely amazing service !
  4. [R9] Teladoc Health 3/5 · US Food diary: I’m still trying to figure out this app for my goals. The food diary is awful. I want to do everything right but it’s just terrible. I’ll continue to use My Fitness Pal for my food tracking.
  5. [R1] Teladoc Health 1/5 · US Doesn’t work: Constant recieve “something went wrong” unable to save or update food… it’s a solid waste of time!!
  6. [R4] Teladoc Health 1/5 · US Glitchy app: Made me keep redoing my history and never saved the info.
  7. [R6] Teladoc Health 3/5 · US A Blank Page: The App is showing only a blank page and it’s been that way for months.
  8. [R12] Teladoc Health 3/5 · US I love the App, but…: I like the potential for this to be a great App. However, almost daily the App stalls out, and I have to turn off my IPhone completely to try to restart the App. Sometimes this works and at other times it’s a non starter. I also run into problems trying to enter data to track my food intake. I get the following messages: (1) Oops, something went wrong; followed by (2) we’
  9. [R5] Teladoc Health 5/5 · US Teladoc: Very professional
  10. [R8] Teladoc Health 5/5 · US Easy, peasy: Professional, kind, knowledgeable. Will definitely use again.
  11. [R14] Teladoc Health 5/5 · US Excellent care: This was a great telehealth visit. The provider was kind, patient, and really took the time to listen to my concerns. I never felt rushed, and everything was explained clearly. I truly felt cared for and would highly recommend this provider. Five stars!
  12. [R26] Teladoc Health 5/5 · US Great doc: I can’t remember her name but she was fantastic. Nice. Down to earth. Honest.
  13. [R39] Teladoc Health 1/5 · US Deceitful - scam: I was informed they’d send me a free scale, covered by insurance! Now I have a bill where it was very much not covered by insurance. This is a scam!
  14. [R29] Teladoc Health 1/5 · US Too many issues: App wasn’t working, had to call and go through every detail around resetting my account. They had to like reset it to my “new” insurance which hasn’t changed in 10years. Million questions for my daughter on the app before they would see her. Could have gone to urgent care. Wasn’t always like this. Simple guys. Touch the app, it opens, Face ID, request appointment. That’s your va
  15. [R61] Zocdoc 1/5 · US Pre auths and fax machines: I love the concept of this app. However as the freedoms of choosing a doc stat is amazing and so convenient I want to pinch myself. The only problem I am running into is that i am stuck paying out of pocket during a crisis...: ??!! Why you ask? The docs pre AUTH dept states that 1. We have a fax machine and it takes a long time for the pharmacy' to receive it?? I hav
  16. [R67] Zocdoc 2/5 · US Medicaid: So I was initially very happy with this app had all my doctors and everything. Then MY doctors started not accepting Medicaid so I needed to switch. I have attempted to make 34 doctors appointments that all were ‘in network’ just to get them cancelled on me because they are NOT in fact IN network. Please update the system or check with providers MORE on their insurance policy.
  17. [R52] Teladoc Health 5/5 · US Skin Infection: WOW!! This was super easy and super quick with super short wait time, pleasant staff and I didn’t have to wait in an emergency room or urgent care. Will definitely use this option again next time!
  18. [R19] Teladoc Health 1/5 · US Wrong Prescription: Called 4 hours ago still not fixed, doctor sent over wrong prescription!!!!
  19. [R69] Zocdoc 3/5 · US If you want to constantly book appointments and find out they don’t actually take your insurance: …use Zocdoc! It happens id say 70% of the time that I book appointments through Zocdoc. I’m either called by the doctors office, or like today, actually showed up to find out. Pretty fed up at this point.
  20. [R70] Zocdoc 1/5 · US Docs not in network: Will say a doctor is in network but they aren’t.
  21. [R96] Zocdoc 1/5 · US Bad info about in-network: Used to be great. Now the last 3 times (separate doctors) I used it the providers said in-network but when the bill comes it’s out of network. Pretty big issue when you’re billed hundreds of dollars. I’ve reported those providers and the response is “we’ll look into it 🤷‍♀️🤷‍♀️🤷‍♀️🤷‍♀️🤷‍♀️” Yeah, not taking my chances anymore.
  22. [R65] Zocdoc 5/5 · US Phenomenal app!: What a relief it is to have an app like this available at our fingertips. With a simple picture of your health insurance, it immediately lets you know who’s in your network! Then you get a list of doctors along with patient recommendations and locations so you can easily book your own appointment! How brilliant… you don’t even need to phone the doctors! It couldn’t be simpler:)!
  23. [R68] Zocdoc 5/5 · US Awesome and Easy Platform: I love using ZocDoc. Been using for at least 10 years. Easy to book reschedule and cancel appointments and I always find exactly who I’m looking for! Also I appreciate the checklist of providers I SHOULD be seeing lol.
  24. [R111] Zocdoc 5/5 · US Makes it so easy: I appreciate how easy it is to find new doctors for any type of appointment you need. I just moved to a new state and needed all new doctors. ZocDoc made it so easy to book and make sure everything was in network.
  25. [R63] Zocdoc 3/5 · US Irrelevant results: The app keeps giving me only psychiatrists when I look for pain management. So far this has only happened with pain management, and of course none of the results are relevant. I also can never actually find relevant doctors in my area, and instead seem to be several hours away. As someone with chronic illnesses and anxiety around doctors, the app really has not been helpful f

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store