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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Uklon vs Bolt

Uklon 4.8★ · Free to download 65
Winner Bolt
Bolt 4.8★ · Free to download 70

Bolt generally offers a more consistent and widely available ride-sharing experience, though Uklon has strong local support and competitive pricing where it operates effectively.

Full reviews: Uklon · Bolt

Bolt and Uklon both offer ride-sharing services, but Bolt has a broader international presence and generally more reliable driver availability, despite some customer service and driver behavior issues. Uklon is praised for its customer support and local pricing, but struggles with driver availability and recent app design changes.

Head to head

Driver Availability & Reliability edge: BoltR1R3R7R22
Uklon Uklon users frequently report long wait times for drivers, or that no drivers can be found at all, even after increasing the price R3R7R22R28. Some drivers also cancel rides after accepting, sometimes leaving passengers stranded R1R38R40R42.
Bolt Bolt also faces significant issues with drivers canceling rides, sometimes multiple times in a row, or driving in the wrong direction . Users note that drivers may accept a ride and then cancel upon seeing the passenger .
App Functionality & Design tieR4R9R12R15
Uklon Recent Uklon updates have drawn criticism for a 'terrible' new design that is inconvenient and difficult to use, especially for remote ordering R4R15. Users also report issues with slow loading R12, inaccurate location pinning R9R30, and payment processing bugs . However, some users appreciate recent improvements like Live Activities on iOS and fixed map issues .
Bolt Bolt's app is generally considered good and easy to use, with similar functionality to Uber . However, users report issues with inaccurate map locations , and some desire features like satellite view or the ability to preview routes ( for Uklon, but a common feature request for ride-sharing apps).
Customer Support edge: UklonR1R5R29R30
Uklon Uklon's customer support receives mixed reviews. Some users praise it for being responsive and resolving complex issues quickly R5R29. However, others report long wait times on the hotline R30 and unhelpful responses, especially regarding unfair charges R1R40R42.
Bolt Bolt's customer support is a significant pain point for users, often described as 'horrible,' 'non-existent,' 'slowest,' and 'unhelpful' R72. Users report difficulty getting in touch, no response to emails, and issues with refunds being credited to 'Bolt Balance' instead of original payment methods .
Pricing & Value tieR6R14R17R22
Uklon Uklon is often seen as a good alternative to other services with competitive or even lower prices R14R17. However, users complain about being asked to increase the price to find a driver R22R36, being charged for waiting when there was none R30, or drivers demanding higher fares R28. Pre-authorization of payments before driver arrival is also a concern R6.
Bolt Bolt is frequently cited as being cheaper than Uber . However, users report issues with prices changing mid-trip , drivers charging extra for waiting time , and discounts not being honored . Some users feel overcharged .
Driver Behavior & Safety tieR10R27R28R38
Uklon Uklon drivers are sometimes described as rude or probo R10R28. There are complaints about drivers canceling rides with children R38 or not providing requested child seats . Some cars lack working seatbelts R27.
Bolt Bolt drivers are often criticized for rudeness, aggressiveness, and lack of patience . There are reports of drivers not turning on AC and safety concerns, such as a scooter cutting power unexpectedly . Some drivers are accused of scamming by delaying or changing routes to increase fares .
Pick Uklon if

you are in Ukraine and prioritize local support, potentially lower prices, and don't mind occasional app glitches or driver availability issues R5R14R17R29.

Pick Bolt if

you need a ride-sharing service in multiple countries, value generally competitive pricing, and are willing to tolerate potential issues with driver cancellations and poor customer support .

Evidence note: Both apps have a significant number of negative reviews related to driver behavior and availability, which is common for ride-sharing services. Uklon's reviews are predominantly in Ukrainian, indicating its primary market, while Bolt has a broader international user base.

Frequently asked

Which app has better customer service?
Uklon generally has better customer service, with some users praising their responsiveness and ability to resolve complex issues quickly, even though others report long wait times and unhelpful responses R5R29R30. In contrast, Bolt's customer support is frequently criticized as being slow, unhelpful, and difficult to reach R72.
Which app is cheaper?
Both Uklon and Bolt are often cited as being cheaper than competitors like Uber, but both also have issues with fluctuating prices and drivers attempting to charge more than the initial quote R14R17. Uklon users sometimes have to increase the price to find a driver R22R36, while Bolt users report drivers adding charges for waiting time or changing routes .
Are there issues with driver cancellations?
Yes, both Uklon and Bolt have significant issues with driver cancellations. Uklon users report drivers canceling after accepting, sometimes leaving passengers stranded R1R38R40R42, while Bolt users frequently experience drivers accepting and then canceling, or driving in the wrong direction .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Uklon 1/5 · US Terrible service: I want to share my negative experience with this company and their app. I ordered a car for a specific time on 21.06.2026 via the app, after which I received a confirmation from the driver (unfortunately, I can't attach a screenshot here). Well, the car didn't arrive, which caused my family to miss the bus, costing me over $1000. When I called customer support, they told me to... · translated
  2. [R3] Uklon 3/5 · US Review: The last three trips, cars are found within a three-kilometer radius, so I have to cancel some due to long waiting times. · translated
  3. [R7] Uklon 1/5 · US For Uklon: The app eats, but there are no taxi drivers. Better not to order. Review - 0 · translated
  4. [R22] Uklon 1/5 · US Time: Very very late it can only find you a driver 1/10 of the time it asks you to keep increasing the price to find you a driver then it says sorry we coudnt find you a driver
  5. [R4] Uklon 1/5 · US New design is terrible: Please bring back the old design, as the app has become very inconvenient to use. · translated
  6. [R9] Uklon 3/5 · US Good service, lacking app: You have to type the address. Dropping a point is never accurate.
  7. [R12] Uklon 3/5 · US there’s room for improvement: loads terribly slow.
  8. [R15] Uklon 3/5 · US The last app design is terrible: I’m using Uklon for few years and i want to say that the last design of the app is absolutely terrible. Quite often i need to order taxi for my son or my parents remotely and it was ok with previous app, but new app try stick to my current location even if i’m abroad and do not allow me to order from one point in Kyiv to another point in Kyiv. So, please, change it
  9. [R5] Uklon 5/5 · US More than just a Taxi 100%: Today, Uklon's support service resolved my issue in a way that Privatbank's premium support couldn't. I accidentally sent money to the wrong place (it turned out to be a taxi driver), and with the help of the taxi service, my issue was resolved within 30 minutes, even though my request could have been ignored. Supporters Oleksandra and Ruslan, you are 🔥🔥🔥🔥 This is magic! The question is who to contact for a taxi in all... · translated
  10. [R29] Uklon 5/5 · US Support local business: The Uklon app has its share of bugs, but out of the taxi apps available in Ukraine, it is the most ethical. They even have real customer support that you can talk to!
  11. [R30] Uklon 1/5 · US Do not use Uklon: This is a terrible taxi service company. Drivers often turn on waiting time, for which you incur an additional charge, even though there was no actual waiting. It incorrectly determines location; once, my location was 2 km from the actual one. When calling their hotline, expect to wait 15-20 minutes. · translated
  12. [R6] Uklon 3/5 · US On a 3+: Sleighs and snowflakes are very cute. But why is there no proper notification when a taxi driver cancels a ride? No proper in-app messages! Support says "everything is there," but they couldn't find where it was themselves! Also, I don't understand why payment pre-authorization happens immediately, and not when the driver arrives at the pickup point. He changed his mind, and I have to wait for the cancellation and check my balance? · translated
  13. [R14] Uklon 5/5 · US Passenger Gazaturaeva Shoira: I really liked the drivers' service, polite guys, quickly navigate the area, clean car interior. An excellent alternative to Yandex, and prices are even lower. Keep it up!👍👍👍👍👍💯💯💯🙏🙏 · translated
  14. [R17] Uklon 5/5 · US Uklon top: For a long time, I couldn't decide whether I preferred using Uklon, Uber, or Bolt. Uklon turned out to be more convenient. They also donate a lot :) · translated
  15. [R10] Uklon 1/5 · US Terrible driver: Rude and probo
  16. [R27] Uklon 3/5 · GB Needs a “working seatbelts available” option: Love the app and came across some good drivers during my stay in Kyiv but most cars didn’t have working seatbelts and with kids this was making me anxious. So please add an option on there (along with very helpful “lots of baggage” and “car seat” ) that says “working seatbelts”. I would happily pay extra to know my family will be driven safely.!
  17. [R28] Uklon 1/5 · US Service is a nightmare: It takes terribly long to find a car, and the drivers are rude. To travel 2 km, they inflate the price to almost 300 UAH, did the sun get to them? · translated
  18. [R38] Uklon 1/5 · US Deleting the app. They left my wife and child in the cold outside the hospital: I've been using the service since it was just a browser version, but all good things come to an end. The scheme: I'm a driver, I arrive at an order, and there's a mother with a child (in my case, my wife and child were being discharged from the hospital after inpatient care). Bingo! I cancel the order because I supposedly don't transport children and earn 50% of the trip. Is that okay? Yes, it's okay! And... · translated
  19. [R72] Bolt 3/5 · US App works great. Horrible support: App is great and like others said mostly cheaper than uber. But when anything goes wrong, support totally sucks. They make 0 attempt to listen to complaint.
  20. [R36] Uklon 1/5 · US Awful app: Asks you for additional payment just to speed up finding a car, charges you in advance and doesn’t have houses numeration on the map. I had waited 15 mins before getting notification “We couldn’t find a car for your order”.
  21. [R40] Uklon 1/5 · US I do not recommend Uklon: The driver canceled the order. 130 UAH was debited from my account. The operator endlessly argues that I am wrong because I did not thoroughly study all the features of the application. · translated
  22. [R42] Uklon 1/5 · US Driver has not arrived to requested location and cancellation fee was charged: So driver never arrived in requested by me location, I were not be able to run around in attempts to find him and cancer the ride. I was charge for cancellation fee, which costs as a half of my ride cost - I will NEVER use this app again, they are cheating people to take money. When I called operator providing all proof

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store