Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Uklon vs Gett

Uklon 4.8★ · Free to download 60
Winner Gett
Gett 4.8★ · Free to download 75

Gett generally offers a more reliable service with better driver conduct and customer support, despite its higher costs, making it the preferred choice over Uklon.

Full reviews: Uklon · Gett

While both Uklon and Gett struggle with app functionality and driver availability at times, Gett generally provides a more reliable service with positive feedback on driver professionalism and customer support. Uklon, despite being a local favorite, faces significant criticism regarding driver cancellations, payment issues, and a problematic new app design.

Head to head

Features & App Design edge: GettR2R4R8R9
Uklon Uklon's recent app updates have been met with strong negative feedback, with users finding the new design inconvenient and less functional, especially for ordering remotely or viewing trip details R4R15R18R49. Some users appreciate the new design and Live Activities on iOS R2R8, but others report slow loading, inaccurate address dropping, and issues with language settings R9.
Gett Gett users generally find the app easy to use and convenient with a great user interface . However, some report issues with incorrect routing , inability to edit account details like email , and a frustrating process for updating credit cards .
Driver Availability & Reliability edge: GettR1R3R7R16
Uklon Uklon frequently struggles with finding drivers, leading to long waiting times, cancellations, and requests for increased prices R3R7R16R22. Users report drivers cancelling orders, sometimes leaving passengers stranded or charging cancellation fees unfairly R1R32R38R40.
Gett Gett also faces significant issues with drivers cancelling rides, making the service almost unusable for some R61. However, many users praise Gett drivers for being punctual, professional, courteous, and friendly .
Price & Value tieR14R17R19R22
Uklon Uklon is sometimes seen as a more affordable alternative to other services R14R17. However, users frequently report issues with drivers overcharging, asking for additional payments, or charging cancellation fees unfairly R19. Some also note that the app suggests increasing the price to find a driver R22.
Gett Gett is often criticized for its high prices, surge charges, and hidden fees, with some users finding it extortionate R63R64R70. Users have reported being charged significantly more than the meter reading or for cancelled rides R70R98. However, some appreciate that it uses a meter and is honest .
Customer Support edge: UklonR1R5R11R29
Uklon Uklon's customer support receives mixed reviews. Some users praise it for quickly resolving issues, even complex ones R5R11R29. However, others report long waiting times on the hotline , unhelpful responses, and a negative, uncooperative attitude R1R40.
Gett Gett's customer service is a significant pain point for many users, with reports of being stranded without help, inability to communicate with drivers via the app, and support channels not working . Some users also report issues with refunds not being processed .
Payment & Account Management tieR6R21R25R40
Uklon Uklon has issues with payment processing, including pre-authorization of payments before driver arrival R6, problems with Mastercard and promo codes R21, and blocking non-Ukrainian payment cards R25. Some users report being charged even when a driver cancels R40.
Gett Gett users complain about being forced to create new accounts when changing credit cards . There are also reports of hidden charges and unexplained extras on top of meter readings R98.
Pick Uklon if

you prioritize supporting a local business with potentially good customer support for complex issues and are willing to navigate occasional app bugs and driver reliability problems R5R29.

Pick Gett if

you value generally reliable drivers, clean vehicles, and a user-friendly app interface, even if it means paying higher fees and potentially dealing with unresponsive customer service for account issues .

Evidence note: Both apps have a mix of positive and negative reviews, with recent negative reviews often highlighting issues with driver availability, cancellations, and pricing. Gett's lifetime rating is slightly higher, and its positive reviews frequently praise driver quality and app ease of use, which Uklon struggles with more consistently in recent feedback.

Frequently asked

Does Uklon have issues with driver cancellations?
Yes, Uklon frequently has issues with drivers cancelling orders, sometimes leaving passengers stranded or charging cancellation fees unfairly, which has led to significant frustration for users R1R32R38R40.
Are there hidden fees when using Gett?
Yes, many Gett users report hidden charges, surge pricing, and unexplained extra fees, with some instances of charges being significantly higher than the meter reading or for cancelled rides R63R64R70R98.
How is Uklon's app design after recent updates?
Uklon's recent app design updates have been largely criticized by users as inconvenient, less functional, and difficult to use, especially for remote ordering or viewing trip information R4R15R18R49.
Is Gett reliable for pre-bookings?
Yes, Gett is considered more reliable for pre-bookings compared to Uber by some users, although driver cancellations remain a general concern R109R61.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Uklon 5/5 · US Update: Clear, really great, you're good, you can do it! · translated
  2. [R4] Uklon 1/5 · US New design is awful: Please bring back the old design because the app has become very inconvenient to use. · translated
  3. [R8] Uklon 5/5 · US Good app: Nice app. Thank you. · translated
  4. [R9] Uklon 3/5 · US Good service, lacking app: You have to type the address. Dropping a point is never accurate.
  5. [R1] Uklon 1/5 · US Terrible service: I want to share my negative experience with this company and their app. On 21.06.2026, I ordered a car for a specific time through the app, after which I received a confirmation from the driver (unfortunately, I cannot attach a screenshot here). The car didn't arrive, causing my family to miss the bus, which cost me over $1000. When I called customer support, they told me that... · translated
  6. [R3] Uklon 3/5 · US Review: The last three trips, cars are found within a three-kilometer radius; I have to cancel some due to long waiting times. · translated
  7. [R7] Uklon 1/5 · US For Uklon: The app eats, but there are no taxi drivers. Better not to order. Review - 0. · translated
  8. [R16] Uklon 1/5 · US Crap: This damn taxi driver looks for a ride if he wants to, or doesn't if he doesn't. · translated
  9. [R14] Uklon 5/5 · US Passenger Gazaturaeva Shoira: I really liked the drivers' service; they are polite, quickly navigate the area, and the car interiors are clean. An excellent alternative to Yandex, and the prices are even lower. Keep it up!👍👍👍👍👍💯💯💯🙏🙏 · translated
  10. [R17] Uklon 5/5 · US Uklon top: For a long time, I couldn't decide whether I preferred Uklon, Uber, or Bolt. Uklon turned out to be more convenient. They also donate a lot :) · translated
  11. [R19] Uklon 1/5 · US Terrible: Ripping me off for money
  12. [R22] Uklon 1/5 · US Time: Very very late it can only find you a driver 1/10 of the time it asks you to keep increasing the price to find you a driver then it says sorry we coudnt find you a driver
  13. [R5] Uklon 5/5 · US More than just a Taxi 100%: Today, Uklon customer support solved my issue in a way that Privatbank's premium support couldn't. I accidentally sent money to the wrong place (it turned out to be a taxi driver), and with the help of the taxi service, my issue was resolved within 30 minutes, even though my request could have been ignored. Supporters Oleksandra and Ruslan, you are 🔥🔥🔥🔥This is magic! The question of who to contact for a taxi in all... · translated
  14. [R11] Uklon 5/5 · US After several updates, it doesn't work: The app stopped working on 15.8.3. Content doesn't load. Before the New Year, the app worked fine. After two updates, the app started working again! Well done, you reacted quickly to the problem! You are the best!!! · translated
  15. [R29] Uklon 5/5 · US Support local business: The Uklon app has its share of bugs, but out of the taxi apps available in Ukraine, it is the most ethical. They even have real customer support that you can talk to!
  16. [R6] Uklon 3/5 · US Rating 3+: Sleighs and snowflakes are very cute. But why is there no proper notification when a taxi driver cancels a call? No normal messages in the app! Support says 'everything is there,' but they couldn't find where it was themselves! Also, I don't understand why payment pre-authorization happens immediately, not when the driver arrives at the pickup point. He changes his mind, and I have to wait for the cancellation and check my balance? · translated
  17. [R21] Uklon 3/5 · US (: A lot of troubles in paying with master card and using promo codes.
  18. [R25] Uklon 2/5 · US No longer useful…: This app became a lot less useful when it began blocking all non-Ukrainian payment cards in 2024. It’s possible to pay cash, of course, but it’s ten times more inconvenient.
  19. [R40] Uklon 1/5 · US I do not recommend Uklon: The driver canceled the order. 130 UAH was debited from my account. The operator endlessly argues that I am wrong because I did not thoroughly study all the features of the application. · translated
  20. [R32] Uklon 2/5 · US T: I called a taxi. I was running very late, but had about 30 minutes to spare. They looked for a car for about 15 minutes, the taxi drove for about 10 minutes, and then the idiotic taxi driver arrived at the wrong place, stopped, and said he wouldn't drive up (it would take him 2 minutes), so he canceled. As a result, I was late for an important meeting and everything went to hell. Thanks, Uklon. · translated
  21. [R38] Uklon 1/5 · US Deleting the app. They left my wife and child out in the cold by the hospital: I've been using the service since it was just a browser-based platform, but all good things come to an end. The scheme: I'm a driver, I arrive at an order, and there's a mother with a child (in my case, my wife and child were being discharged from the hospital after inpatient care). Bingo! I cancel the order because I supposedly don't transport children and earn 50% of the trip. Is that normal? Yes, it's normal! And... · translated
  22. [R63] Gett 3/5 · GB Extortionate added fees: Good overall but extortionate added fees
  23. [R64] Gett 1/5 · US Tracks you in the background while you’re not using it: Major privacy concerns. Do not recommend Now adding that they have added some insane fees. £15 per booking.
  24. [R70] Gett 1/5 · US John: I had the option to pre pay a trip and I did. Paid £37 for the ride. The taxi meter read £14.80 when I arrived at my destination. The Bot Chat couldn’t help. Back to Uber for me.
  25. [R98] Gett 1/5 · GB £7 charge on a £25 ride: I was in desperate need for a cab and the driver was amazing. He got me to my train on time and saved me waiting another hour in the middle of the night. I noticed when I was in the taxi, they had an app where you only pay for the actual ride. I forgot the name though. I'd happily give the driver a £7 tip, but not the app makers. To top it up: trying to leave the app is
  26. [R15] Uklon 3/5 · US The last app design is terrible: I’m using Uklon for few years and i want to say that the last design of the app is absolutely terrible. Quite often i need to order taxi for my son or my parents remotely and it was ok with previous app, but new app try stick to my current location even if i’m abroad and do not allow me to order from one point in Kyiv to another point in Kyiv. So, please, change it
  27. [R18] Uklon 3/5 · US Why?: Why fix what worked? After the update, it's impossible to see where the car is driving or waiting. Do you have testers? · translated
  28. [R49] Uklon 5/5 · US It used to be the best taxi app....: It turned from an informative app into a nonsensical shell. If before everything was at hand and the main information was always visible, now this full-screen map and unclear menus have ruined everything. · translated
  29. [R61] Gett 1/5 · US Drivers always cancel: I don’t know what’s been happening on Gett but drivers are always canceling. There needs to be a penalty on drivers for canceling so much. It’s almost unusable. You have to be ready 30 min before to ensure you get a Gett on time. Ridiculous.
  30. [R109] Gett 5/5 · US Better than Uber: I have found this to be more reliable for pre-bookings than Uber

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store