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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Grab vs foodpanda

Grab 4.9★ · Free to download 75
Winner Grab
foodpanda 4.6★ · Free to download 60

Grab has an edge over foodpanda due to its more reliable service and better customer support, despite both apps facing issues with driver cancellations and pricing.

Full reviews: Grab · foodpanda

Grab and foodpanda both offer ride-hailing and food delivery, but Grab generally provides a more reliable experience with responsive customer support, while foodpanda struggles with delivery delays, payment errors, and unresponsive support. Both apps face user complaints about pricing and driver behavior.

Head to head

Features & Services edge: GrabR3R5R6R17
Grab Grab is praised as a 'super-app' offering seamless ride-hailing, food delivery, and even groceries, making it incredibly useful for travelers in Southeast Asia R5R23R26R27. Users appreciate its convenience for both transport and food R5R17. However, some recent updates have caused issues, like audio recording settings defaulting to on R3, and the app can be annoying with ads that interfere with ride tracking R6. There are also requests for features like post-delivery tipping R17 and better address modification .
foodpanda foodpanda is primarily used for food delivery, with users appreciating its ease of ordering and frequent deals . It also offers a 'PandaRewards' program for savings . However, the app is criticized for lacking live activities functionality and a dark mode . A significant issue is the inability to check inventory before ordering, leading to out-of-stock items after payment and voucher use .
Ease of Use tieR9R10R13R26
Grab Grab is generally considered easy to use and convenient R26. However, some users report issues with the app automatically removing card information R9, changing pickup locations R10R13, and difficulties booking for family members R13. The map functionality is also noted as poor, lacking real-time traffic or alternative routes .
foodpanda foodpanda is described as easy to use and user-friendly by some . However, others find it difficult to navigate and report frequent online payment errors . There are also complaints about the app not working on older iOS versions and issues with finding delivery locations .
Reliability & Delivery edge: GrabR1R5R8R10
Grab Grab is often described as reliable for both transportation and food delivery R5R8R26. However, a significant number of users experience issues with drivers canceling trips frequently, especially during bad weather R1R15R18R54. There are also complaints about delayed ETAs R10, wrong orders , and drivers arriving before they actually do to charge waiting fees .
foodpanda foodpanda faces widespread criticism for unreliable and delayed deliveries . Many users report orders being late, cold, or not picked up by riders . The app is also accused of lying about delivery times and forcing customers to wait for extended periods even when no drivers are available .
Price & Value tieR12R29R34R36
Grab Grab users frequently complain about high and increasing prices, with delivery fees rising from 50 cents to over $2 for short distances R12. Many feel that Grab is significantly more expensive than competitors like Bolt, sometimes almost double the price for the same route R34R36. There are also reports of being overcharged and a desire for more coupons and lower fees R29.
foodpanda foodpanda also receives numerous complaints about higher prices compared to original menus R80R82. Users feel they are overcharged for products and face extra charges R82. There are accusations of fake promotions for new users and misleading information about 'pro' options not offering truly free delivery .
Customer Support edge: GrabR2R27R31R48
Grab Grab's support is generally viewed positively, with users finding them helpful, knowledgeable, and able to fix mistakes instantly R2R27. However, some users report issues with customer service regarding overcharging , and problems with the tipping feature not working, with support being unable to add tips R48. The help center is described as non-existent by some R31.
foodpanda foodpanda's customer support is a major point of contention, with numerous complaints about it being terrible, non-existent, unresponsive, and slow R84. Users report not receiving refunds , getting no response to complaints , and being stuck with copy-pasted messages .
Pick Grab if

Pick Grab if you need a comprehensive 'super-app' for both rides and food delivery, especially when traveling in Southeast Asia, and value generally reliable service and responsive customer support R2R23R26R27.

Pick foodpanda if

Pick foodpanda if you are primarily looking for food delivery with frequent deals and a user-friendly interface, and are willing to tolerate potential delays and less effective customer support .

Evidence note: Both apps are free to download, so the negative reviews for both are likely from a mix of free and paying users experiencing friction. The evidence for Grab's customer support is somewhat mixed, with some positive experiences R2R27 and some negative R31R48.

Frequently asked

Which app is better for international travelers?
Grab is highly recommended for international travelers in Southeast Asia, as it is seen as a very useful 'super-app' for navigating countries where language barriers exist and for finding transportation and food R23R17. However, some users report it only allows selection of Southeast Asian countries as a location R16. foodpanda, on the other hand, has issues for international users, specifically not supporting US phone numbers in Asia and problems with international card transactions R84.
Do these apps have issues with driver cancellations?
Yes, both apps have significant issues with driver cancellations. Grab users frequently report drivers canceling trips almost immediately after confirmation, sometimes multiple times, especially during rain, and without apparent consequence R1R15R18R54. foodpanda also has issues with riders getting late or not picking up orders, often blaming restaurants .
Are the prices on Grab and foodpanda higher than restaurant menus?
Yes, users for both Grab and foodpanda frequently report that prices are higher than original menu prices. Grab is criticized for increasing delivery fees, with some users seeing a jump from 50 cents to over $2 for short distances, and menu prices being raised R12R34. foodpanda users also state that prices are higher than original menus and that extra charges are added R80R82.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] Grab 3/5 · US Recent update messed up iphone audio: It’s typically a fine service, but they shouldn’t have launched their audio recording setting defaulted to on and which changes the volume of other audio the rider was listening to. And they need to make sure their cars offer functional seatbelts, and have a feedback setting specifically around dysfunctional or unreachable seatbelts.
  2. [R5] Grab 5/5 · US So Convenient, So Reliable!: Whether it’s on a bike or in a car, it’s been a lifesaver. When I discovered food delivery I was hooked.
  3. [R6] Grab 3/5 · US Ads annoying: I understand the needs For ads but they actively get in the way of my tracking my rides whilst using the app.
  4. [R17] Grab 5/5 · US Love Grab but….: The grab app is amazing for traveling in Southeast Asia. Not just the pick ups and transports but for food delivery. The reason why I’m writing this review(and I hope they read it) is because I would like an option to tip drivers after you have rated, because it makes you scroll up to see a tip option before you close it. Sometimes you forget and there is no option to go back and
  5. [R9] Grab 3/5 · US It’s okay: It was great to use while I was in Thailand in Vietnam, however, it keeps automatically removing my card information. There was once a ride that I booked and didn’t know that my card was removed, so Cash was automatically selected, and this caused a huge issue for me with the driver because I didn’t have cash to pay them.
  6. [R10] Grab 1/5 · US Terrible for Transport. Bait & Switch for Ridesin terms of timing & Changes pick up locations after: After choosing a ride type & price, the estimated time that the taxi/car will arrive tends to double or triple to longer wait times than cheaper options. App changed pick up location AT ITS WILL. Only discovered problem when taxi “arrived.” Both waited at different locations. Terrible for Tr
  7. [R13] Grab 1/5 · US bad updates & inconvenience: please do not auto change my location, too difficult to book for family members
  8. [R26] Grab 5/5 · US The seamless super-app: The ultimate super-app for seamless ride-hailing and quick deliveries. Highly reliable drivers and a fantastic rewards program.
  9. [R1] Grab 1/5 · US The app is so rude.: This app doesn't respect its users; they cancel trips almost immediately after you've confirmed them. I will delete this app and switch to another one!
  10. [R8] Grab 5/5 · US Pretty good app !!: Trustworthy app love it !
  11. [R12] Grab 3/5 · US Delivery prices: I can’t lie, being super fast for food deliveries is insanely convenient but charging over 2 dollars for food that’s under 4km is criminal used to be 50 cents now it’s 2 dollars?????? Gas prices can’t be that bad bro
  12. [R29] Grab 4/5 · US Prices: You should give more coupons and lower the fees
  13. [R34] Grab 1/5 · US Grab is a scam: Worst delivery fees and always raise the menu prices. Such a rip off
  14. [R36] Grab 3/5 · GB Why is Grab almost double the price of BOLT?: I’ve been using Grab for a while, but recently the pricing feels like it’s getting out of hand. I was quoted RM40 after a 10-minute wait for a 16-minute trip (about 7.5 km). That feels very expensive for such a short journey. I compared the same route with Bolt, and the price was almost half, around RM21, even though the wait time was similar (10, 20
  15. [R2] Grab 5/5 · US Awesome service !!!!: I love the Grab app! I live in Florida and send food to my mom in Pattaya every couple days. I use grab for a ride to and from the airport and anywhere else. If I make a mistake - I call grab support and they are very helpful and knowledgeable. Grab support will fix my mistake instantly with no problems! Payment has been secure and accurate. Thanks Always a pleasant experie
  16. [R27] Grab 3/5 · US Useful convenient app: Grab has been incredibly useful while in Asia. I use it every day for rides, food, and groceries. Customer service is quite good too. That saying, I find this company to be incredibly cheap. When a priority delivery is late, they don’t even give me half of the delivery cost back or my vip delivery benefit back at least. I can’t even use the paltry late voucher they give me w
  17. [R31] Grab 1/5 · US Delay and issues with foreign cards: Help center is non existent
  18. [R48] Grab 1/5 · US Tipping is broken: It’s super frustrating how the tip magically never seems to work. The rest of the app when it comes to giving Grab money always works fine, of course. But when I try to add a tip to the driver, half the time it decides to have an error. And when you message Support, they say they are unable to add a tip. How on earth are the admins of the driver delivery app unable to add a tip
  19. [R16] Grab 1/5 · US Location?!: I was told to use this in norway. I downloaded and it only allowed me to select South east asia countries as a location
  20. [R23] Grab 5/5 · US Most useful app: This app is more than helpful when you’re in a country where no one speaks your language and you don’t know where anything is.
  21. [R84] foodpanda 3/5 · GB International transaction: Im from UK and I order stuff as gifts to my relatives sometimes. I order a few times and everything was going absultely well. One day it just randomly stopped accepting my card even though it is an international card and have been used to order in the past. I have tried to reach out for help because it is due to an issue with the app, but no response. It is unclear where
  22. [R15] Grab 3/5 · US Useful, except when you really need it: Mostly fine, but extremely unreliable when it’s raining which in Malaysia is daily. I often go through at least 5 to 10 drivers canceling on me before getting a ride and I’m not in a difficult to reach location. Something about the app clearly incentivizes drivers to cancel on riders without care or consequence, even after waiting 10 to 15 minutes for them t
  23. [R18] Grab 3/5 · US Drivers Canceling: I don’t understand why drivers have the ability to cancel a ride after the platform assigns it and confirms it. It’s a waste of a customer’s time. Only the customer should have the ability to cancel due to distance, time, or car type. Frustrating. Suggest Grab learns more about customer experience from Didi in China.
  24. [R54] Grab 1/5 · US Disappointment: It's too much to cancel when you're nearby. Please teach your drivers to be more considerate. · translated
  25. [R80] foodpanda 4/5 · US Higher prices: Prices are higher than original menu
  26. [R82] foodpanda 1/5 · US Increased their prices: They used to have a fair pricing Now they cost more on every product and add extra charges. Im switching to foodi

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store