Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Verizon Cloud vs My Verizon

Verizon Cloud 4.6★ · Free to download 45
Winner My Verizon
My Verizon 4.7★ · Free to download 70

Pick My Verizon for better overall performance and user satisfaction.

Full reviews: Verizon Cloud · My Verizon

While both apps are free to download, My Verizon offers a more reliable and user-friendly experience compared to Verizon Cloud. Users generally report better functionality and customer service with My Verizon, despite some complaints about pricing and app navigation.

Head to head

features edge: My VerizonR2R12R65R114
Verizon Cloud Users appreciate Verizon Cloud for its photo and video backup capabilities but complain about slow performance and connectivity issues.
My Verizon My Verizon is praised for its all-in-one functionality, allowing users to manage their accounts easily, though some find it hard to navigate.
ease of use edge: My VerizonR3R10R66R73
Verizon Cloud Many Verizon Cloud users report frustrations with app crashes and slow backups, making it difficult to use effectively.
My Verizon My Verizon users note some navigation issues but generally find the app easier to manage for account-related tasks.
reliability edge: My VerizonR6R18R82R109
Verizon Cloud Verizon Cloud users frequently mention login issues and failure to back up data, leading to dissatisfaction.
My Verizon My Verizon users have also experienced issues, but many report that the app works well for managing their services.
price/value edge: My VerizonR4R19R61R112
Verizon Cloud Some Verizon Cloud users feel the service is not worth the cost, especially if switching carriers results in losing data.
My Verizon My Verizon users often express concerns about high prices but acknowledge the value of the service provided.
support edge: My VerizonR28R34R79R109
Verizon Cloud Users of Verizon Cloud report poor customer service experiences, particularly regarding app functionality.
My Verizon My Verizon users have mixed feelings about support, with some praising it and others criticizing the reliance on AI.
Pick Verizon Cloud if

you need a simple cloud storage solution and are already a Verizon customer.

Pick My Verizon if

you want a comprehensive app to manage your Verizon services with better reliability.

Evidence note: My Verizon has a larger user base and generally more positive reviews, while Verizon Cloud has significant complaints about functionality, indicating a disparity in user satisfaction.

Frequently asked

Is My Verizon free?
Yes, My Verizon is free to download and use, with many users finding it effective for managing their accounts despite some navigation issues.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Verizon Cloud 5/5 · US Best cloud ever: Photos, videos music backed up easily.
  2. [R12] Verizon Cloud 1/5 · US Awful: Videos failed to play back all the time. Uploading takes forever or outright doesn’t work even over a gigabyte connection. The app is terrible. Time for a new development team.
  3. [R65] My Verizon 5/5 · US Best of: The best
  4. [R114] My Verizon 4/5 · US Easy to manage: The app makes it easy to manage my phone plan and extras. We have 5 lines.
  5. [R3] Verizon Cloud 3/5 · US Verizon: Slow & locks up all the time
  6. [R10] Verizon Cloud 1/5 · US Your app: Used to work but no it doesn’t work at all. Just get the never ending thinking ball!! What’s going on?
  7. [R66] My Verizon 3/5 · US Navigating: Hard to navigate
  8. [R73] My Verizon 1/5 · US Clunky: I expect better from a technology company. Half the time the app doesn’t work on an iPhone 16 with up to date iOS. Spins, crashes, freezes. You’re lucky if you can get anything useful done. Much prefer AT&T and T-Mobile.
  9. [R6] Verizon Cloud 1/5 · US No longer functions: Can’t log in. Always says “can’t connect to cloud” before that it stopped backing up saying “something went wrong”
  10. [R18] Verizon Cloud 1/5 · US Does Not Work: I follow all of the instructions: turn off lock screen, plug-in phone, connect to Wi-Fi, ensure the app has access to all contacts. No matter how many times I click sync, the app continues to say I have zero contacts synced. Pathetic. Just like Verizon.
  11. [R82] My Verizon 1/5 · US Awful app: Leads me on a wild goose chase. Says there is a network status notification, when I click on it, it says no notifications. When I click to view the bill it says I need manager access, which I’m already supposed to have. When I request manager access it says request is on the way with no indication where the request went and who should approve it and how. The account owner doesn’t see an
  12. [R109] My Verizon 1/5 · US Horrible experience: It’s painfully slow, constantly gets stuck during troubleshooting, and never actually resolves the issue. I’ve gone through the same troubleshooting process more than five times, only for it to freeze or send me in circles. Meanwhile, there’s no easy way to reach a real person. For a company as large as Verizon, this level of customer support is unacceptable. Reliable service
  13. [R4] Verizon Cloud 1/5 · US Don’t use Verizon cloud: Don’t waste your money on Verizon cloud. Once you switch to a different carrier they will Delete your cloud and you will Lose all pictures and contacts. Don’t waste your money and don’t lose your information. Verizon is petty.
  14. [R19] Verizon Cloud 5/5 · US Verizon: Verizon is a wonderful service. I only wish it was cheaper . Other than the price , I am completely satisfied
  15. [R61] My Verizon 1/5 · US After 21 years: After 21 years we had to leave because the Price and is just outrageous. New customers. They get a pretty good deal, but old customers we stuck with a super expensive over Price plans.
  16. [R112] My Verizon 5/5 · US Price: I’ve been Verizon since 2016. I really think that they should lower the bill to like 100 and change because the future is streaming they’re gonna lose a lot of customers and I love My Verizon but it’s a bit high.
  17. [R28] Verizon Cloud 1/5 · US App Does Not Work: When logging in the app says my account does not have Cloud. I do have Cloud, according to my bill and as confirmed by Verizon support, and I can use cloud via the web. Just won’t work on the app. I’ve contacted Verizon support several times but no one seems to be able to fix the problem.
  18. [R34] Verizon Cloud 1/5 · US So annoying and crazy how much they charge for a family plan: Any time I get a new phone I always have logging issues between my new phone and my old one. I just want my old data to be uploaded onto my phone. I spent thirty minutes with customer service telling me this is your plan but I know it wasn’t.
  19. [R79] My Verizon 1/5 · US AI sucks no real customer service: Instead of chatting with a real person you have to type your issues to their AI chat box and it SUCKS. It will disconnect and not even understand what you need or would be asking a real live agent
  20. [R68] My Verizon 5/5 · US Great: Wonderful Service and customer and tech support

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store