Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

ChatGPT vs Microsoft Copilot

ChatGPT 4.8★ · Free + IAP 75
Winner ChatGPT
Microsoft Copilot 4.8★ · Free + IAP 70

For general conversational AI and a more established ecosystem, ChatGPT holds a slight edge, but Microsoft Copilot is a strong alternative, especially for those integrated into the Microsoft ecosystem, despite recent limitations.

Full reviews: ChatGPT · Microsoft Copilot

ChatGPT and Microsoft Copilot both offer powerful AI capabilities, but recent updates have introduced limitations and bugs for both, impacting user satisfaction. ChatGPT is praised for its conversational tone and broad utility, while Copilot is noted for its integration with Microsoft services and image generation, though both face criticism regarding accuracy, content restrictions, and new usage limits.

Head to head

Features and Capabilities edge: ChatGPTR1R3R5R10
ChatGPT ChatGPT is highly valued for its versatility in tasks like research, writing, brainstorming, and even personal advice, with users calling it an "AI bestie" and a "great resource assistant" R5. Its image generation is appreciated by some, especially for creative or fun purposes R3, but many find it "horrible at specific image creation" and inconsistent R10R12R30. Recent updates have removed intelligence and model selectors, leading to frustration over automatic selections and a perceived decline in conversational quality R1R16R24.
Microsoft Copilot Microsoft Copilot is also used for writing, brainstorming, and image creation, with some users finding its artwork superior to competitors . It's highlighted for its ability in psychology and predicting human behaviors . However, users report issues with image generation, including refusal to create images due to trademark issues after previously doing so R96. Many users express frustration with new chat limits, picture upload limits, and the removal of features like uploading multiple photos R63R64R77.
Ease of Use and Reliability edge: ChatGPTR6R7R9R15
ChatGPT ChatGPT users appreciate its conversational tone and ease of use for various tasks . However, recent updates have introduced issues like voice glitches and switching R15R59, slower responses, and less precise information R24R59. Users also report problems with the app not listening to instructions, wasting generations, and losing chat history R6R7R9. Some experience issues with photo uploads not displaying and the keyboard appearing unexpectedly .
Microsoft Copilot Microsoft Copilot faces significant criticism for numerous bugs and glitches, including auto-scrolling issues , non-functional special copy text boxes, missing text replies, and features disappearing . Users also report the app failing to recognize existing Microsoft 365 premium subscriptions and issues with the send/enter arrow not working . Many find the app unreliable, with some stating it "never worked" .
Accuracy and Bias tieR2R4R7R13
ChatGPT ChatGPT is praised for providing "amazing information and details" and being "very knowledgeable" R2. However, some users find it "not as smart as people think" and "very often wrong," sometimes generating "lame, long winded excuses" when corrected R7. Concerns about ideological bias, "hypocritical guardrails," and the app manufacturing citations are also raised R4. Content restrictions are a frequent complaint, with the app refusing to generate certain images or text due to guidelines R13.
Microsoft Copilot Microsoft Copilot is appreciated for providing "more than requested" and being "incredible and accurate" by some . Conversely, many users report it gives "inaccurate information" and "lies about images they make" R96. It's also criticized for having a "horrible personality" and being "rude" . Similar to ChatGPT, Copilot has content restrictions, flagging certain requests as unsafe .
Price and Value edge: ChatGPTR3R10R16R25
ChatGPT ChatGPT offers a free tier, but many users express frustration with limitations on image generation, getting only a few images before having to wait or pay R3R10R36. Paid users, particularly those with ChatGPT Plus, report issues like ads appearing and a perceived decline in quality despite paying R16. Some feel the $20/month subscription is expensive, especially when faced with further payment tiers or limited access R25. There are also reports of payment issues, where paying for upgrades doesn't deliver the promised features .
Microsoft Copilot Microsoft Copilot is free with in-app purchases, but recent updates have introduced severe chat limits, image upload limits, and the need to pay for continued use, leading to strong user backlash R63R64. Users feel it's a "bait and switch" to get them hooked and then charge . Many state they will uninstall and seek free alternatives due to these new payment requirements and limitations R77.
Support and Updates tieR1R15R16R22
ChatGPT ChatGPT's recent updates have been met with significant negativity, with users calling them "bad" and "terrible" R1R22R24. These updates are blamed for removing features like model selectors R1R24, causing voice glitches R15, and leading to a decline in conversational quality R16R59. Users express a desire to revert to older versions R59.
Microsoft Copilot Microsoft Copilot's updates are also heavily criticized for breaking the app, introducing chat limits, and removing previously available features like multiple picture uploads R91. Users feel the updates are making the product worse, not better, and are driving customers away R91. There are also complaints about the app forcing users to sign in, which is seen as a privacy invasion .
Pick ChatGPT if

You need a versatile AI for general conversational tasks, writing, brainstorming, and research, and are willing to navigate occasional inconsistencies in image generation or content restrictions . You prioritize a more established AI with a generally positive user base for core chat functions, despite recent update issues .

Pick Microsoft Copilot if

You are deeply integrated into the Microsoft ecosystem and value an AI that can assist with specific tasks like troubleshooting or language learning . You are interested in its image generation capabilities, which some users find superior .

Evidence note: Both apps have a significant number of recent negative reviews, particularly concerning updates, pricing, and new limitations. While ChatGPT has a much larger review base, the recent sentiment for both is skewed negatively. The free vs. paid asymmetry is notable for Copilot, where many negative reviews stem from new limitations on previously free features, pushing users towards paid tiers.

Frequently asked

Does ChatGPT have a free version?
Yes, ChatGPT offers a free version, but users report limitations on features like image generation, often receiving only a few images per day before being required to wait or pay for more R3R10R36.
What are the main complaints about Microsoft Copilot?
The main complaints about Microsoft Copilot revolve around recent updates introducing strict chat limits, daily usage limits, and restrictions on image and file uploads, which users perceive as a "bait and switch" to force payment R63R64R77R91.
Are there issues with image generation in both apps?
Yes, both apps have issues with image generation; ChatGPT is described as "horrible at specific image creation" and inconsistent with prompts R12R30, while Copilot has been reported to refuse image requests due to trademark issues after previously fulfilling similar ones R96.
Do recent updates improve or worsen the user experience for these apps?
For both ChatGPT and Microsoft Copilot, recent updates are largely reported to have worsened the user experience, introducing bugs, removing features, and imposing new limitations or payment requirements R1R16R24R59.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] ChatGPT 1/5 · US New update is bad: You would expect when you pay for something you get more freedom they took away your intelligence selector and model selector and claim to “automatically select which model and intelligence is best for the conversation” it’s very inconvenient when you gotta sit there and correct something 100 times. When before it wasn’t like this.
  2. [R3] ChatGPT 3/5 · US it has so much potential: this app has so much potential but you have to pay for more I know I know that it’s a lot of money and stuff to make images, but I only get eight images and then I have to wait till tomorrow for more. You guys should probably put like 20 images a day.
  3. [R5] ChatGPT 5/5 · US Rick: Es el mejor amigo, maestro, consejero, mecánico, jaja todo! Eres increíble G ⛩️🪴🌩️
  4. [R10] ChatGPT 2/5 · US It’s a cool app but: I like using the app, but I don’t like how it says. I used all my images even though they only made me one image and refused to make me the other image. It’s dumb and it’s stupid. Because they didn’t even make me an image to only made me one. And the only way I will make you three images is when you pay sometimes it makes you for images. Why am I lying? It only makes you three
  5. [R6] ChatGPT 3/5 · US Why: Also if I say I want something DO IT
  6. [R7] ChatGPT 1/5 · US Not as smart as people think: Does not listen wastes generations on things you don’t ask F
  7. [R9] ChatGPT 3/5 · US P: It won’t do what I say
  8. [R15] ChatGPT 3/5 · US Voice Glitching and Switching: The voices are now switching on their own and even mid conversation. It can go from male to female without your editing the settings. It’s annoying when you select a voice you like and its changes and never changes back. Please fix this. It started changing this week. And the old Arbor I had last week for over a month is now gone!
  9. [R2] ChatGPT 5/5 · US Ancestry Research: Amazing Information and Details
  10. [R4] ChatGPT 1/5 · US Systemic Failure Report: Ideological Bias, Character Assassination, and Hypocritical Guardrails: As a college student studying computational physics and linguistics, I am submitting formal feedback regarding a massive, dangerous failure in ChatGPT’s core programming and safety guardrails. During a neutral, objective discussion about the grammatical mechanics of tenseless indigenous languages (spec
  11. [R13] ChatGPT 2/5 · US …: Let me write sex, smut, erotica and etc for my fanfics…
  12. [R16] ChatGPT 2/5 · US Great for work, worse for conversation: I’m a ChatGPT Plus user, and since GPT-5.6, the quality of regular conversational chat has noticeably declined. Medium and High often don’t follow custom instructions, memory, or the selected communication style reliably. The replies feel drier, more formal, and worse at picking up humor and emotional context. Not everyone uses ChatGPT only for work, coding,
  13. [R25] ChatGPT 1/5 · US $20: I paid $20 a month for limited access and now they want me to pay $100 for some type of access or $200 for another type of access. I think they should actually just be free. I’m not understanding why they even want you to pay one pen.
  14. [R22] ChatGPT 1/5 · US Devolved: Apps become horrible over the last year
  15. [R36] ChatGPT 3/5 · GB 3star: Gave this 3 star because of you don’t get many free image creations a day and also how it changes images especially of people how much it changes there faces
  16. [R63] Microsoft Copilot 3/5 · US Please fix your app.: Yesterday, i chated with Copilot 30 seconds, and it said i reached my limit. I waited the next day, and when teh time has come, i chated for 101 seconds, and it said i have to wait until 3:51 on July 6, even though i chated a few on a conversation. Please fix your app. Thank you.
  17. [R64] Microsoft Copilot 2/5 · US Lacks transparency: I’m currently using Copilot for a design project but the issue I’m running into is there’s a complete lack of transparency on Microsoft’s part about usage limits. For the first part of the project I’ve been uploading photos and having Copilot notate needed upgrades and modernizations and I’ve only gotten thru a dining room, kitchen, bathroom and hallway and it’s already throwin
  18. [R77] Microsoft Copilot 4/5 · US Chat limit drives me crazy but it is one of the greatest ai’s I have talked to!: I like this app, it is amazing! But after like 15 messages sent it wants you to pay money to chat more, and I am not having it, so I have deleted it and moved on. Please remove it. Other than that, it is so good and helpful and it understands! Love the app! (Suggestion, make a button so you can show videos to copilot
  19. [R91] Microsoft Copilot 2/5 · US Keep making it worse: First, I was able to upload multiple pictures. I used it to track my health progression and my diet .now I can’t upload any pictures or I have a picture of low limit. You guys are making this worse. That’s not how you suppose to make a product. it’s supposed to be better with updates not worse.please stop doing this or I’m gonna have to go to a different AI .you’re gonna make
  20. [R12] ChatGPT 3/5 · US Good at chats, but horrible at specific image creation.: While ChatGPT is good at chats, it is horrible at very specific image creation. I spend literally days trying to get just one correct image, and it still does it wrong.
  21. [R30] ChatGPT 3/5 · GB Not quite there yet: Doesn’t always get it quite right and makes some strange decisions based on what you request when generating images, also when you stop generating as you realise you make a mistake it sometimes still generates your previous request as well as the one you rethought
  22. [R96] Microsoft Copilot 3/5 · GB Copilot lies about images they make…: I asked Copilot to make me a AmongUs Themed Group Photo, but today I wanted them to make another and they said that they can’t cause of trademark issues and I showed them the
  23. [R24] ChatGPT 3/5 · US Updates: Most recent update has taken the ability to use different options of processing modes and it’s slower. Less precise with information.
  24. [R59] ChatGPT 2/5 · US Terrible update: Omg they speak so slowly and they are trying to just shmooze. It takes forever to get a response and it’s cavalier and way way way too unprofessional. I’ve tried to mess with the settings. Bring back the old version asap!!!

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store