Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Meritrust Mobile vs HID Mobile Access

Meritrust Mobile 4.6★ · Free to download 40
Winner HID Mobile Access
HID Mobile Access 4.7★ · Free to download 65

HID Mobile Access is generally more reliable for its core function of mobile access, despite some connectivity issues, while Meritrust Mobile struggles with frequent crashes and a poorly received redesign.

Full reviews: Meritrust Mobile · HID Mobile Access

Meritrust Mobile users frequently report app crashes, login problems, and a clunky, unintuitive interface after a recent redesign, making basic banking tasks difficult. HID Mobile Access, while also experiencing connectivity and consistency issues, generally performs its primary function of mobile access control more reliably for most users.

Head to head

Features tieR12R18R22R30
Meritrust Mobile Meritrust Mobile users miss features from the old app, like a quick view widget for balances R12R30R43 and better budgeting tools . The new app is criticized for making simple tasks like finding account information more difficult R18 and lacking the ability to make payments ahead R22.
HID Mobile Access HID Mobile Access offers mobile entry to secure locations, buildings, gyms, and elevators . Users appreciate the convenience of not carrying keys and the security of using Face ID . However, many desire integration with Apple Wallet for easier access R69R90R97R99 and improved Apple Watch functionality .
Ease of Use edge: HID Mobile AccessR6R7R8R9
Meritrust Mobile Meritrust Mobile is widely criticized for being unintuitive, clunky, and not user-friendly, especially after a redesign R22. Users find it frustrating to transfer money R7, make loan payments R6R8, and navigate the app . Some report issues with the keyboard not appearing for bill pay or transfers R9.
HID Mobile Access HID Mobile Access users find it inconvenient that the app often requires being open or unlocked to work, especially on iPhones, which can trigger Apple Pay . The 'twist and go' feature is inconsistent , and some find the 'shake your phone to activate' UI poor . Users also report that the Apple Watch app is often pointless or requires the phone to be present .
Reliability edge: HID Mobile AccessR1R4R11R13
Meritrust Mobile Meritrust Mobile suffers from significant reliability issues, with frequent crashes R13, failure to load R1R13, and login problems R4R13. Users report errors, constant re-verification requests R11, and incorrect balance displays . The app is described as 'not always reliable' and 'buggy' .
HID Mobile Access HID Mobile Access is often described as inconsistent . Users experience slow detection and access , poor connectivity , and the app not working when the screen is locked . Some report having to restart the app multiple times or reinstall it . However, some users find it reliable .
Price/Value tieR13R20R29R45
Meritrust Mobile Meritrust Mobile is a free app for banking services. Users value the ability to manage accounts from anywhere R29 and some appreciate recent improvements R20R45. However, the app's poor functionality and reliability diminish its value, with some considering switching banks due to the app's issues R13.
HID Mobile Access HID Mobile Access is a free app for mobile access control. Users find it priceless for modernizing access and convenient for not carrying physical keys . Despite its inconsistencies, many appreciate the core functionality it provides .
Support edge: Meritrust MobileR2R5R16R17
Meritrust Mobile Meritrust Mobile users report mixed experiences with customer service. Some praise staff for being nice, helpful, and patient R2R5. However, others complain about not getting answers when calling, unreturned callbacks R17, and difficulty getting help with app issues . There are also serious concerns about account errors and fraud prevention R16.
HID Mobile Access Reviews for HID Mobile Access do not directly address customer support experiences. The issues raised are primarily related to the app's technical performance and desired features, rather than interactions with support staff.
Pick Meritrust Mobile if

You are already a Meritrust Credit Union member and prioritize in-person or phone support for complex issues, as some users report positive interactions with staff R2R5.

Pick HID Mobile Access if

You need a mobile access control solution and are willing to tolerate occasional inconsistencies and the need to have the app open for reliable functionality, as it generally gets the job done for many users .

Evidence note: Meritrust Mobile's reviews are heavily skewed by a recent app redesign, with many users expressing strong dissatisfaction with the new version's functionality and user experience compared to the old one . HID Mobile Access reviews frequently mention issues specific to iOS devices, such as triggering Apple Pay and requiring the app to be open .

Frequently asked

Does Meritrust Mobile have a quick balance widget?
No, many users report that the new Meritrust Mobile app removed the quick view or quick balance widget that was available in the old version, and they miss this feature R12R30R43.
Does HID Mobile Access work with Apple Wallet?
Many users desire Apple Wallet integration for HID Mobile Access, but the app does not currently offer this functionality directly, often requiring users to bypass Apple Pay or use third-party vendors R69R90R97R99.
Why does HID Mobile Access require location services 'Always On'?
Several users express concern and frustration that HID Mobile Access requires location services to be set to 'Always On' to function, arguing that 'While Using the App' should be sufficient and that the current requirement is a privacy risk R63R117R119.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R12] Meritrust Mobile 3/5 · US Needs a widget: I miss the old app that had the “quick view” widget for balances.
  2. [R18] Meritrust Mobile 3/5 · US Where is account information?: I’m not 100% sold on this new app. Finding my full account information used to be so simple. Now it’s buried and so obscure I can’t even find it. By design or just an oversight???
  3. [R22] Meritrust Mobile 1/5 · US Difficult to Use: It's backwards and not user friendly. Still have to call in for information that should be able to access in the app. Not able to make payments ahead.
  4. [R30] Meritrust Mobile 3/5 · US Hmmmmm…: Was able to re-enroll and get this new app quite easily. I guess my question is: what was the point of switching mobile apps just for it to mostly look the same (but more confusing and with the green?) Also, please bring back Quick Balance 😭🫶🏼
  5. [R6] Meritrust Mobile 3/5 · US Loan payments: I’m regretting switching my loan payment over to this credit union. They’ve serviced it well. The problem is how tough they make it to simply make a payment. They require the customer have a savings account and that they make the payments from it. So there’s this huge hassle every month to make an external transfer into this account (which takes at least a day or two to process) bef
  6. [R7] Meritrust Mobile 1/5 · US Confusing: I’ve had a couple auto loan apps and this one is by far the most not self explanatory app when it comes to transferring money into the account and around the account. Very frustrating app to work with and set up auto payments 🙅
  7. [R8] Meritrust Mobile 5/5 · US Payment.: Very hard to just make a loan payment. Having to transfer to an account and then pay your payment from that is absurd.
  8. [R9] Meritrust Mobile 3/5 · US Bug Problems: Can’t type any numbers for bill pay or transfers, the keyboard won’t pop up. Just a bug they need fixed.
  9. [R1] Meritrust Mobile 1/5 · US Never loads: It’s like you need to be tapped into a nasa satellite to even load the app
  10. [R4] Meritrust Mobile 1/5 · US App won’t work: This app is garbage. No matter how many times I try, I can never log into it.
  11. [R11] Meritrust Mobile 4/5 · US Verifying: I have to verify my phone almost every time I log in after I’ve told it that this is my phone. Really annoying otherwise good
  12. [R13] Meritrust Mobile 1/5 · US Trash: The app crashes over and over, never loads or pulls up, constantly has errors, and over half the time you can’t even get passed the login screen. Considering switching banks just based on how bad this app runs and inaccessibilities of my account through the app.
  13. [R20] Meritrust Mobile 5/5 · US Better: Recent changes have improved the performance of the app. I am happier with it now.
  14. [R29] Meritrust Mobile 5/5 · US Great: Love that I can manage my account from wherever
  15. [R45] Meritrust Mobile 5/5 · US I love the Meritrust app!: I love all the new features! The new app gives me such much more control over my money and I love the color!
  16. [R2] Meritrust Mobile 5/5 · US Number 1 wichita ks: Very nice people
  17. [R5] Meritrust Mobile 5/5 · US Adequately Staffed: Never have to wait for service. I don’t feel rushed when I am working with a customer service representative.
  18. [R16] Meritrust Mobile 1/5 · US Don’t trust: I paid off a $15,000+ auto loan in March 2026 and come to find out they put my money into a savings account. I didn’t even know existed. I get a text today saying that I am past due on my payment. Once I made the payment, apparently they called me one time and left a message which I did not see. But they only called me once. So over a 20 day period interest accumulated. Without my kno
  19. [R17] Meritrust Mobile 5/5 · US Member: My only complaint with Meritrust is when I call the main number I never get an answer and when I put my name on the callback list, they never called me back which means I have to go to my branch office to get whatever I need done.
  20. [R43] Meritrust Mobile 4/5 · US Widget: I don’t hate it but I haven’t been able to get a widget so I can quickly check my balance.
  21. [R69] HID Mobile Access 3/5 · US It is difficult to run: I does not always open the door I have to stop open the app then the door opens I would like to be able to add the card to my Apple wallet but the app does not have that option. It should.
  22. [R90] HID Mobile Access 3/5 · US Apple Wallet Integration: Instead of forcing us into third-party vendors to integrate into Apple wallet, this should be done by HID.
  23. [R97] HID Mobile Access 1/5 · US Needs Apple wallet card: This app would be great if they let you add your access card to Apple wallet. When the tech gurus of HID add this feature, 5 stars. As of now, you have to bypass Apple Pay every time you want to enter a building and it can be quite the pain :/
  24. [R99] HID Mobile Access 3/5 · US Lot of room for Improvement !: It’s unstable. Sometimes it automatically recognizes the access point other times there’s a wait. Advice: can you make the card accessible via Apple wallet.
  25. [R63] HID Mobile Access 3/5 · US No need for always on location: Should be no need for the app to always have location services on.
  26. [R117] HID Mobile Access 2/5 · US Remove requirement to Always access location: The app does its work, but its a privacy risk as it only works when its given permission to always have your location data, not limited to while its being used. Which should be the correct way as this app is only needed twice a day when coming and leaving from office. Why does it need all day location data? Its either the dev team is lethargic or the m
  27. [R119] HID Mobile Access 1/5 · US Requires Location ALWAYS ON!: I don’t understand why this app requires my Location setting to be ALWAYS ON. This is unacceptable and seems unnecessary. Please change the app to accept the Location information to WHILE USING the app.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store