Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Hudson Valley CU Mobile vs Mountain America CU

Hudson Valley CU Mobile 4.8★ · Free to download 70
Winner Hudson Valley CU Mobile
Mountain America CU 4.7★ · Free to download 55

Hudson Valley CU Mobile (App A) has a slight edge due to its generally positive user experience and features, despite recent update issues, while Mountain America CU (App B) suffers from more severe and frequent complaints about app functionality and system outages.

Full reviews: Hudson Valley CU Mobile · Mountain America CU

Hudson Valley CU Mobile generally offers an easy-to-use banking experience with appreciated features like quick balance checks, though recent updates have introduced login and display issues. Mountain America CU, while praised for its overall banking service, faces significant criticism for frequent app outages, login problems, and reduced functionality after updates, severely impacting user access to their finances.

Head to head

Ease of Use & Features edge: Hudson Valley CU MobileR2R15R17R24
Hudson Valley CU Mobile Many users find Hudson Valley CU Mobile easy to use, appreciating features like quick balance checks without signing in and simple transfers R2R17. However, recent updates have made bill pay cumbersome, removed merchant names from transactions, and caused issues with viewing pending deposits and account balances R15R25R27R35. Some users also report difficulty finding their member ID R24.
Mountain America CU Mountain America CU users praise the app's layout and ease of use for general banking and mobile deposits . However, recent updates have been criticized for removing or making features harder to access, such as bill pay, card manager, and transaction details . Users also report issues with Zelle not loading and the app not displaying correct values for joint accounts R105.
Reliability & Performance edge: Hudson Valley CU MobileR1R4R7R9
Hudson Valley CU Mobile Hudson Valley CU Mobile users frequently report issues with the app logging them out, requiring re-login, or being completely unavailable R1R4R7R9. Some users experience crashes during mobile deposits or find that account balances don't refresh or display correctly after updates .
Mountain America CU Mountain America CU faces significant criticism for frequent app downtime, system updates that render the app unusable for days, and persistent login errors R61. Users report being unable to access accounts, make transfers, or view transactions, especially during critical times like the beginning of the month R85.
Customer Support tieR1R14R19R28
Hudson Valley CU Mobile Hudson Valley CU Mobile users have mixed experiences with customer service. Some praise the politeness and helpfulness of staff and quick resolution of issues R14R28R48. However, others report difficulty reaching customer service, especially when locked out of the app, and feel their concerns are not addressed R1R19.
Mountain America CU Mountain America CU's customer service receives both praise and strong criticism. Some users highlight friendly and helpful staff, especially during system updates . Conversely, many users express extreme frustration with inadequate fraud and security processes, unresponsive customer service, and a lack of communication regarding app issues .
Account Management tieR3R6R13R18
Hudson Valley CU Mobile Hudson Valley CU Mobile users appreciate the ability to transfer funds easily . However, some report issues with linking accounts, particularly when account numbers share the same last four digits, leading to confusion R6. There are also complaints about not being able to see all linked accounts or joint account information R3R13. The mobile check deposit feature is criticized for not allowing users to select a default account R18.
Mountain America CU Mountain America CU users find mobile deposits easy and convenient . However, some experience holds on mobile deposits even after years of banking . A significant issue reported is the app showing incorrect or inaccessible values for joint accounts, forcing users to log in separately R105. Users also miss the ability to add memos for transfers and see detailed transaction information that was previously available .
Security & Notifications edge: Hudson Valley CU MobileR7R16R34R48
Hudson Valley CU Mobile Hudson Valley CU Mobile is praised for its security features R34R48. However, some users report frequent, non-descript error messages that make them feel like they are being hacked R7. There are also complaints about accounts being blocked after spending money, requiring a visit to the bank to unblock R16.
Mountain America CU Mountain America CU users report issues with notifications not being received until the app is opened, leading to negative balances . Login security is a point of frustration, with users experiencing repeated OTP step-ups and cumbersome phone call verifications . Concerns about inadequate fraud and security processes have also been raised .
Pick Hudson Valley CU Mobile if

You prioritize an app that is generally easy to use for basic banking tasks and offers a quick balance glance, and you are willing to tolerate occasional login issues or minor inconveniences from recent updates R2R17. You value strong security features and responsive in-person service R34R48.

Pick Mountain America CU if

You are a long-time Mountain America CU member who values their overall banking service and finds the app layout clear and organized for basic functions like mobile deposits, despite its recent technical difficulties .

Evidence note: Both apps have a high lifetime rating, but recent reviews for both, especially Mountain America CU, show a significant increase in negative feedback related to app functionality and updates. The free-to-download nature of both apps means there isn't a free-vs-paid asymmetry to consider.

Frequently asked

Are there frequent login issues with Hudson Valley CU Mobile?
Yes, many users report frequent login issues, including being logged out after a short period, needing to re-enter credentials multiple times, or facial recognition not working consistently R1R9R19R22.
Does Mountain America CU app have outages?
Yes, Mountain America CU users frequently report app outages, with some instances lasting for several days, particularly during system updates, which prevents access to accounts and services R61R76R85R91.
Have recent updates affected app features for Hudson Valley CU Mobile?
Yes, recent updates to Hudson Valley CU Mobile have removed or altered key features, such as merchant names on debit purchases, the ability to see pending deposit details, and made bill pay more cumbersome R15R25R27R35.
Are there problems with joint accounts on the Mountain America CU app?
Yes, users report that the Mountain America CU app often shows incorrect or inaccessible values for linked joint accounts, requiring them to log out and log back into the joint account separately to view accurate information R105.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Hudson Valley CU Mobile 5/5 · US We adore HV Credit Union: This app is so easy and we love banking at the union. It is unbelievable how wonderful it is compared to regular banks.
  2. [R15] Hudson Valley CU Mobile 3/5 · US No names of merchants: What did you do. There’s no names to see on debit purchases of who the places are. Omg!! How are we supposed to verify them if it doesn’t say what place it was done at. Now it says “debit card signature” but no name of where. Why would you do this.. we need to know where/who. This is enough to make us change our banking place and close our accounts.. we love it here but this
  3. [R17] Hudson Valley CU Mobile 5/5 · US Like the print: Very easy to read like the print.
  4. [R24] Hudson Valley CU Mobile 3/5 · US Member ID and customer support phone number: Member ID and customer support phone number need be on home page of app when sign in. I should not have search whole entire app to find this simple information. Especially when customer service always ask for member ID in beginning. It crazy I have dig for it. Why you hiding member ID in the ACH.
  5. [R1] Hudson Valley CU Mobile 1/5 · US Crazy: I don’t go in the app for one week and it logged me out. I can’t log back in and I’ve called multiple times and nobody wants to answer
  6. [R4] Hudson Valley CU Mobile 1/5 · US Not good: App is down pretty frequently
  7. [R7] Hudson Valley CU Mobile 1/5 · US Why: The amount of nondescript errors I get from this app that make it sound like I’m being hacked constantly. Do not use this app. It’s constantly down and I can’t access my bank information.
  8. [R9] Hudson Valley CU Mobile 3/5 · US Logs me out 90% of the time: This app is usually pretty good, but for the past few months it does this annoying thing where you log in, start navigating a bit, and within 5 seconds it logs you out forcing you to re-log back in. Then, after that it works fine. But, it happens 9 out of 10 times. It’s super frustrating to say the least.
  9. [R14] Hudson Valley CU Mobile 5/5 · US Dan: Everyone is polite and very helpful. Can’t say enough about how well I have been treated by everyone in the credit union
  10. [R19] Hudson Valley CU Mobile 1/5 · US Constantly Locking Me Out: The app is always having issues with login and I used facial recognition. It would be less of a problem if they had any kind of customer service but trying to contact the bank makes me want to close my account.
  11. [R28] Hudson Valley CU Mobile 5/5 · US HELOC with Adam: The service that Adam provided was exceptional! Clear and easy to understand. He is a very genuine person that like working with people. Thank you, as well to the beautiful person that helped us open our accounts and to the underwriting Dept that accomplished this in two weeks. You have helped us consolidate our Dept and do a small renovation in our house. Thank you, Larry an
  12. [R3] Hudson Valley CU Mobile 3/5 · US Semi important: Wouldn’t be bad to see who is on your account and not just the main person like joint accounts
  13. [R6] Hudson Valley CU Mobile 3/5 · US Account digits: I have account linked to my childs account. Last 4 digits of our both accounts are the same. I want to link my account with paypal - there is an issue because 4 digits are the same ( other digits are blocked from view) accounts look identical. So thinking I linked my account I was sending money to my daughter , but that account was hers and it created a chaos. I was sending mone
  14. [R13] Hudson Valley CU Mobile 1/5 · US Accounts: For the past 3 weeks all I have is trouble with my accounts. I CANNOT see one of my accounts on my online banking. I miss my Catskills Hudson Bank.
  15. [R18] Hudson Valley CU Mobile 3/5 · US Check deposit: The mobile check deposit feature should allow you to select a default account for the check deposit. The app picks the default it wants, not what I want, so with every mobile deposit I have to change the account.
  16. [R16] Hudson Valley CU Mobile 1/5 · US Blocking your account for spending your money: Every time i spend my money they block my account so i have to go to the bank and unblock it i did atleast 3 times already and they are still blocking my account every time i spend my money that is so stupid
  17. [R34] Hudson Valley CU Mobile 5/5 · US Great: Love using this app . Has made my life a lot easier!! Love the security feature as well.
  18. [R48] Hudson Valley CU Mobile 5/5 · US Effective & Easy to Use: Super easy and NOT complicated. Equipped with baseline security protocols which can be easily tailored to specific needs, per individual account activity. Solid support with almost immediate response. Top notch. I’d expect nothing less from HVFCU.
  19. [R22] Hudson Valley CU Mobile 1/5 · US App issues: Every time I try to use the app it has me sign in. That sucks…
  20. [R61] Mountain America CU 1/5 · US App not working: Bank and App are awful, don’t use them!!!!
  21. [R76] Mountain America CU 2/5 · US 4 day shut down: Shut down for 4 days, I expect a pristine app experience now. This morning without warning the app is down again
  22. [R85] Mountain America CU 1/5 · US System updates: the person(s) who decided that shutting down the online banking system for an entire weekend+ should be fired. I live 2 hours from a branch so I rely on mobile deposits, I also rely on the app to transfer funds in order to Venmo my subcontractors. Thankfully I have another financial institution, which you guys have made me use. Now that my most recent deposits are in that account,
  23. [R91] Mountain America CU 1/5 · US I don’t want to be their customer anymore: The changes they implemented that made them shutdown everyone’s access to the app destroyed hundreds of people’s financial security in one weekend. The executive who approved this needs to be shamed and lose their job.
  24. [R25] Hudson Valley CU Mobile 1/5 · US Worst update yet: I can’t transfer between accounts! Why can’t you just leave the app alone. It was working fine and what you think is an improvement, isn’t! Clearly you must not use your own app or you’d know!
  25. [R27] Hudson Valley CU Mobile 1/5 · US What happened!!: Why did you remove the names of the merchants from the debit purchases? Now I have no idea who the merchant was! Also, deposits are no longer in green to easily determine debits and credits. Please return these basic features. Without them, the app is as good as useless. I may need to remove all of my accounts as a result!!
  26. [R35] Hudson Valley CU Mobile 1/5 · US Awful app: This latest update is awful. Bill pay is cumbersome and difficult to use. Just overall not user friendly.
  27. [R105] Mountain America CU 1/5 · US Broken joint account: This app will show random, incorrect values for linked accounts. That’s not acceptable! I have a joint account with a partner. There is no benefit to a joint account “linked” to my main account because I cannot access it. It shows an error message. I have to log out of everything and log into the joint account to see the real value. This is broken behavior designed by “people

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store