Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
User consensusAlternativesIs it worth it?
The verdict on

Mountain America CU

35
User verdict / 100 High confidence In trouble

The Mountain America CU app has significant usability issues, especially following recent updates.

4.7★ lifetime (29,368) Free to download since 2009 by Mountain America Credit Union updated 3.2 mo ago recent negative 55% 120 reviews across 2 regions
Functionality Decline Positive Customer Experience Login Problems
5★87
4★12
3★13
2★28
1★111
recent reviews across 2 regions, vs the 4.7★ lifetime average

Recent reviews of the Mountain America CU app indicate widespread dissatisfaction, particularly regarding login issues and app functionality. While some users appreciate its features, many report that it often fails to work as intended, leading to frustration.

What users like

What users complain about

Latest update · v4020.2.0

What the developer says changed (the verdict above weighs this against what reviewers report):

• Miscellaneous bug fixes and improvements • Improvements on screen load times & responsiveness • Push cards to mobile wallet in Card Manager • File claims against transactions with Transaction Disputes • Create templates to execute multiple transfers at once with the single click of a button • Pay your MACU loans with a non-MACU debit card or account with Quick Payments

Recurring themes

Login Problems negative
Many users report being unable to log in or stay logged in, causing significant frustration.R2R80R49R95
Functionality Decline negative
Updates have led to the removal of features and increased difficulty in accessing essential services.R26R61R94
Positive Customer Experience positive
Some users express satisfaction with the overall banking experience and customer service.R11R17R20

Who it's for

This app may be suitable for users who prioritize mobile deposits and have a good experience with the credit union itself, but it is not recommended for those who need reliable access to their accounts or frequent transactions.

Evidence note: The evidence is heavily skewed towards negative experiences, particularly around recent updates and login issues.

Frequently asked

What are the main issues users face with the Mountain America CU app?
Users frequently report login problems and decreased functionality following updates, with many unable to access their accounts for extended periods.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R24] 5/5 · US So quick and easy: I love the mobile deposit option. No need to drive to the bank. It’s so quick, easy, & seamless. I love this option.
  2. [R115] 5/5 · US 5 stars: The mobile deposit feature is so easy to use. It saves a trip to the bank!
  3. [R113] 5/5 · US Mobile deposit: Very convenient
  4. [R5] 5/5 · US Great App: I love the layout of this app and everything is easy and clear to see unlike other banking apps. And Mountain America credit union is just pretty awesome.
  5. [R14] 5/5 · US Best Banking App: Easy to use and organized.
  6. [R129] 5/5 · US Best Financial App: This is easily the best financial app I’ve used. Lots of functionality and designed in a very user friendly way. I continue to use MACU as my primary financial institution because of its commitment to member experience and success.
  7. [R2] 1/5 · US Can’t view anything: It has been almost 2 months and I haven’t been able to log into any of the accounts. Just a constant error. No attempt to fix the problem. Not a place Im happy with.
  8. [R80] 1/5 · US App stops working.: The app hasn’t been letting me log in for over two weeks. I have troubleshooted as much as one person can. I reset my phone, uninstalled and reinstalled, and still can’t access mobile banking. I can access my account perfectly fine on my laptop. I need the app to work for direct deposit when I get my checks. Having it go out is a large stressor added to my day. Not everyone has
  9. [R95] 1/5 · US Can’t log in!!: I haven’t been able to log in for a week now. I enter my user name and password and the login button is greyed out. Then after a few seconds it pulls up an error code😟 I’ll use another bank if I’m not able to access my account via the app soon.
  10. [R49] 1/5 · US Refuses to remember my login details or device.: It’s very frustrating that I have used this app for nearly a decade now and at no point in its history, has it managed to remember my login details despite me clicking the remember me checkbox, nor is it able to save my device as a trusted device. It is clearly full of bugs and I can’t imagine how it’s getting so many five star reviews.
  11. [R26] 1/5 · US Update disaster: You just straight up removed card manager? The app is unoptimized and slower than before now? 21 BILLION NET WORTH BY THE WAY
  12. [R61] 2/5 · US Recent Update Removed Parental Account Management: I really enjoyed using this app until the most recent update. Unfortunately, the update removed the ability to view and manage my children’s banking accounts from my main login. What used to be a convenient, family-friendly feature is now a major inconvenience. Now, the only way to help my kids manage their money is by logging into three separate
  13. [R94] 1/5 · US Keeps get worse: I feel like the app gets progressively worse. I used to be able to see my personal and my small business accounts at the same time. And now I can’t. And the system is struggling when I try and connect to view them. I’m sure there was a reason for this change but it made an already weak app mostly unusable for me.
  14. [R25] 2/5 · US Customer Service is bad: We got a car loan through them. When I tried to get my title from them to register it in my home state, they blew off my multiple emails and calls and we were forced to extend the cars temporary registration which isn’t cheap. Horrible service.
  15. [R3] 1/5 · US Beware!!: Do not trust this credit union!! Go elsewhere. I was a customer for years. Everything is great until something goes wrong. Then their colors show!! Their fraud and security processes are inadequate and terrible. Their customer service systems are frustrating and inept.
  16. [R19] 1/5 · US Straight up garbage: Trash
  17. [R11] 5/5 · US Best CU I’ve been with: Joined Right After the Pandemic, couldn’t have made a better choice for my Banking Needs.
  18. [R17] 5/5 · US Best Bank!!: The best banking experience I’ve ever had! Folks are awesome to work with. Everything is easy access! Love them! Thanks!!
  19. [R20] 5/5 · US Excelente: El mejor banco de utah, me encanta trabajar con ellos

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store