Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Hilton Honors vs Southwest Airlines

Hilton Honors 4.9★ · Free to download 75
Winner Hilton Honors
Southwest Airlines 4.8★ · Free to download 65

Choose Hilton Honors for better overall app reliability and features.

Full reviews: Hilton Honors · Southwest Airlines

Hilton Honors offers a more reliable app experience with better features for booking and managing stays, despite some complaints about digital key functionality. Southwest Airlines has a user-friendly interface but struggles with functionality and customer service issues.

Head to head

features edge: Hilton HonorsR2R3R65R68
Hilton Honors Users appreciate the ability to check room availability and manage bookings easily, although some miss calendar integration R2R3R18.
Southwest Airlines Users find the app useful for tracking flights and managing travel, but many complain about new seat assignment policies and the inability to save boarding passes R65R68.
ease of use edge: Hilton HonorsR5R8R67R70
Hilton Honors Many users find Hilton Honors easy to navigate, though there are complaints about crashes and sign-in issues R5R8.
Southwest Airlines While the app is generally described as user-friendly, users frequently mention difficulties with account creation and functionality R67R70.
reliability edge: Hilton HonorsR4R10R100R109
Hilton Honors The app has significant reliability issues, with many users reporting crashes and login failures R4R10.
Southwest Airlines Users express frustration with the app's slow performance and inability to retain flight information R100R109.
price/value edge: Hilton HonorsR24R25R94R96
Hilton Honors Hilton users often find better deals through third-party sites, leading to mixed feelings about value R24R25.
Southwest Airlines Southwest users are frustrated with increased fees for seat selection and baggage, feeling that the value has diminished R94R96.
support edge: Hilton HonorsR19R26R112R90
Hilton Honors Hilton users report inconsistent customer service experiences, with some praising helpful staff R19R26.
Southwest Airlines Southwest users express dissatisfaction with customer service, citing long wait times and unhelpful responses R112R90.
Pick Hilton Honors if

you prioritize a reliable app experience for hotel bookings and appreciate features like room availability.

Pick Southwest Airlines if

you prefer a user-friendly travel app for managing flights but are okay with some functionality issues.

Evidence note: Hilton Honors has more consistent positive feedback regarding features and ease of use, while Southwest Airlines has a larger number of complaints about functionality and customer service.

Frequently asked

Which app is better for booking hotels?
Hilton Honors is better for booking hotels, with features like room availability and easy management of stays, although users have reported reliability issues R2R3R18.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Hilton Honors 5/5 · US Adding sold out rooms: The app now has sold out rooms. I am very happy that you added this. It will help me know what rooms are sold out and searching for a room so much easier. Thank you for adding this feature.
  2. [R3] Hilton Honors 3/5 · US Nice update but lacks ability to add to calendar: Overall I like the new look and interface in the app now. It is cleaner and more modern look. For some reason the ability to add a reservation to your calendar is gone. Please bring back this functionality.
  3. [R65] Southwest Airlines 5/5 · US Love SW!!: My hubby and I fly SW all the time! To be fair, we’re A-list preferred so our perks are fantastic!! The app makes it super easy to manage and keep track of all our travel, alerts, and any changes
  4. [R68] Southwest Airlines 5/5 · US LOVE SWA: The app is easy and user friendly. Staff are always great, helpful and friendly!
  5. [R5] Hilton Honors 5/5 · US Michael Gonzales: Always clean always easy always right ! Thank you!
  6. [R8] Hilton Honors 5/5 · US App: The app makes everything smooth !
  7. [R67] Southwest Airlines 1/5 · US Worst App: It has taken forever just to scan passports I’ve had to restart each time I finish one because it can’t refresh…uuugggh!
  8. [R70] Southwest Airlines 1/5 · US Way to hard to create an account: Why the f is it so hard to create an account error after error bruh
  9. [R4] Hilton Honors 1/5 · US Crashes all the time: App fails, face recognition doesn’t work, stores a zillion passwords but none ever login properly. Terrible
  10. [R10] Hilton Honors 2/5 · US Don’t fall for the the digital key!!: Other than the constant crashing and freezing in the middle of booking. Can you guys also fix your garbage digital key card? They never work
  11. [R100] Southwest Airlines 1/5 · US Slow loading boarding pass: This app is ver slow when trying to view the boarding passes. This is quite inconvenient when trying to show the boarding pass when boarding. My mobile phone connection shows full bars. Southwest - please fix this!!!
  12. [R109] Southwest Airlines 1/5 · US Terrible: so much is wrong with this app. You can’t even check in your luggage. It goes to an external website and you have to re-log in. very cluttered UI. overall, a terrible experience.
  13. [R24] Hilton Honors 3/5 · GB Pricing in honours: Often find much better pricing for the same hotel on Booking. Com even though they pay that site 18% commission. Why can’t they discount for Honours people?
  14. [R25] Hilton Honors 1/5 · US Bait and Switch! App shows low price - but you can’t book it: Did a search for a room in Walnut Creek, app showed a pay now / refund price which was fair, but when I tried to book the transaction didn’t go through. Chat assistant explained it as dynamic pricing and offered me the publisher rate which was > $30 above the app rate. App offer still showing up days later and you still can’t book it. W
  15. [R94] Southwest Airlines 1/5 · US Fees & Charges: Ridiculous seat fees & baggage fees and charges for the flight are outrageous. SWA is no more a reasonable way to travel and there are no additional benefits to offset the charges.
  16. [R96] Southwest Airlines 3/5 · US Not what They Used to Be: Southwest changed their booking and boarding because they are greedy. The new process adds so much stress on the traveler unless you are willing to pay up. They are apparently willing to sacrifice loyalty for $$.
  17. [R19] Hilton Honors 1/5 · US Poor customer service: Inconsistent benefits from venue to venue. Some hotels seem to make up their own rules as they go along. So called Diamond members aren’t really benefiting from presumed perks
  18. [R26] Hilton Honors 5/5 · US Her name is Tasha at the reservation: I’d give her five she was the most helpful, caring, loving person I’ve ever dealt with and I just wanna tell her thank you again for all she did for helping us She had so much patience with us Reboot We book at the Hilton in Missouri by the stadium
  19. [R112] Southwest Airlines 1/5 · US SWA: Absolutely no customer service anymore
  20. [R90] Southwest Airlines 3/5 · US App didn’t allow me to choose seats!!!: Long time loyal Southwest customer. This entire year 2026, I have not been able to select my seats. I have a Southwest credit card and still I have not been able. Customer Service wasn’t much help. Help! Contact me! Do I need to change my loyalty to United???
  21. [R18] Hilton Honors 3/5 · US Par for the course: The app works fine for booking and monitoring points. The digital key is always a plus and is one of the reasons I choose to stay at this brand … that and the beds that actually don’t break the back. I travel for work and want to get to my room and crash. A digital key saves the trouble of finding or loosing the card, but I will be one of those people a day the key should be

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store