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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Hilton Honors vs Priceline

Hilton Honors 4.9★ · Free to download 65
Winner Tie
Priceline 4.8★ · Free to download 60

Choose Hilton Honors if you prioritize a direct booking experience with a specific hotel chain and its loyalty program, despite some app reliability issues; opt for Priceline if you seek competitive deals across various travel services, but be prepared for potential customer service and booking discrepancies.

Full reviews: Hilton Honors · Priceline

Hilton Honors offers a direct booking experience with its hotels, featuring digital key functionality and loyalty benefits, though users report frequent app crashes and issues with features like adding to calendar. Priceline, a broader travel booking platform, is praised for its deals on hotels and rental cars, but faces significant criticism regarding customer service, booking accuracy, and misleading information.

Head to head

Features & Functionality edge: Hilton HonorsR1R2R3R9
Hilton Honors Hilton Honors users appreciate features like seeing sold-out rooms and the digital key, though the latter is a point of contention with some users strongly disliking it or finding it unreliable R1R10R27. Recent updates removed the ability to add reservations to calendars, which many users miss R3R9R12R17.
Priceline Priceline offers a comprehensive platform for booking hotels, flights, and rental cars . Users value the ability to pay over time and receive price drop alerts . However, some users report issues with filtering for specific room types and general confusion in the booking process .
Ease of Use & Reliability tieR4R5R6R8
Hilton Honors The Hilton Honors app is described as easy to use for booking by some R5R8, but many recent reviews highlight significant reliability issues, including frequent crashes, freezing, login problems, and unexpected errors R4R6R10.
Priceline Priceline is generally considered easy to use for finding deals . However, some users find the app confusing and difficult to navigate, especially when making changes to reservations . There are also reports of app bugs, such as double charging or booking errors .
Price & Value edge: PricelineR24R25R62R63
Hilton Honors Hilton Honors members sometimes find better pricing on other booking sites despite their loyalty R24. There are also reports of bait-and-switch pricing where low prices shown in the app cannot be booked R25.
Priceline Priceline is frequently praised for offering great deals and competitive rates on hotels and rental cars R62. However, some users feel the savings are minimal R63, and prices can increase during the booking process . There are also complaints about prices being quoted before tax, especially for international users .
Customer Service & Support edge: Hilton HonorsR14R19R21R26
Hilton Honors Hilton Honors receives mixed reviews for customer service; some users commend helpful staff R14R26, while others report poor customer service, inconsistent benefits for loyalty members, and issues with credit notes R19R21R31.
Priceline Priceline's customer service is a major point of contention. Many users describe it as abysmal, unhelpful, rude, and difficult to reach, especially when problems arise with bookings, cancellations, or refunds R73R76R78R79. Some users appreciate the ability to call Priceline with questions .
Transparency & Accuracy edge: Hilton HonorsR25R31R61R64
Hilton Honors Hilton Honors users report issues with the app showing low prices that cannot be booked R25. There are also complaints about the app not accurately reflecting current or past stays R31.
Priceline Priceline faces significant criticism for misleading information and inaccurate descriptions, particularly regarding hotel amenities and rental car availability R61R64R67R73. Users report booking issues where reservations are not found at hotels or rental cars are unavailable upon arrival R73R76R106.
Notifications & Spam edge: PricelineR7R42R44R46
Hilton Honors Hilton Honors users are frustrated by persistent promotional push notifications, even when notification preferences are toggled off R7R42R44R46.
Priceline Priceline users do not extensively comment on notification spam, but some appreciate price drop alerts .
Pick Hilton Honors if

You are a loyal Hilton customer who values direct booking with the brand and its loyalty program, and you are willing to overlook some app reliability issues and push notifications R5R8R14.

Pick Priceline if

You prioritize finding competitive deals across various travel services (hotels, flights, rental cars) and are comfortable navigating potential customer service challenges or booking discrepancies R62.

Evidence note: Both apps have a significant number of positive reviews, contributing to their high lifetime ratings. However, recent negative reviews for Hilton Honors frequently highlight app stability and notification issues, while Priceline's recent negative feedback often focuses on customer service and booking accuracy. The evidence for Priceline's customer service issues is particularly strong and consistent.

Frequently asked

Does the Hilton Honors app reliably offer digital key functionality?
No, while the Hilton Honors app offers a digital key, many users report it is unreliable and often doesn't work, requiring them to use reception instead R1R10R27R34. Some long-time members also express strong dissatisfaction with the aggressive push for this feature R1.
Can I add reservations to my calendar through the Hilton Honors app?
No, recent updates to the Hilton Honors app have removed the ability to add reservations to your calendar, a feature many users miss from previous versions R3R9R12R17.
Is Priceline reliable for booking rental cars?
Priceline receives mixed reviews for rental car bookings; while some users find great deals, many report significant issues including cars being unavailable upon arrival, unexpected charges, and poor experiences with rental car companies booked through the platform R67R73R106R117.
Does Priceline offer good customer service for booking problems?
No, Priceline's customer service is frequently described as abysmal, rude, unhelpful, and slow to resolve issues like cancellations, double bookings, or unavailable reservations R73R76R78R79.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Hilton Honors 1/5 · US I WILL NOT USE THE DIGITAL KEY!: Enough with the aggressive push towards a digital key! As a dime member for 25 years, I will NEVER use this stupid and ineffective technology. The Moore Hilton pushes it, the more I'll push back. If this eventually becomes the only option when using Hilton, I will immediately stop staying at Hilton's. Instead of push pushing the digital key sprained so hard, how ab
  2. [R2] Hilton Honors 5/5 · US Adding sold out rooms: The app now has sold out rooms. I am very happy that you added this. It will help me know what rooms are sold out and searching for a room so much easier. Thank you for adding this feature.
  3. [R3] Hilton Honors 3/5 · US Nice update but lacks ability to add to calendar: Overall I like the new look and interface in the app now. It is cleaner and more modern look. For some reason the ability to add a reservation to your calendar is gone. Please bring back this functionality.
  4. [R9] Hilton Honors 3/5 · US Good, but old one was better.: I liked that I used to be able to add my stays to my calendar.
  5. [R4] Hilton Honors 1/5 · US Crashes all the time: App fails, face recognition doesn’t work, stores a zillion passwords but none ever login properly. Terrible
  6. [R5] Hilton Honors 5/5 · US Michael Gonzales: Always clean always easy always right ! Thank you!
  7. [R6] Hilton Honors 3/5 · US Can’t create: Downloaded but will not let me create a profile.
  8. [R8] Hilton Honors 5/5 · US App: The app makes everything smooth !
  9. [R24] Hilton Honors 3/5 · GB Pricing in honours: Often find much better pricing for the same hotel on Booking. Com even though they pay that site 18% commission. Why can’t they discount for Honours people?
  10. [R25] Hilton Honors 1/5 · US Bait and Switch! App shows low price - but you can’t book it: Did a search for a room in Walnut Creek, app showed a pay now / refund price which was fair, but when I tried to book the transaction didn’t go through. Chat assistant explained it as dynamic pricing and offered me the publisher rate which was > $30 above the app rate. App offer still showing up days later and you still can’t book it. W
  11. [R62] Priceline 5/5 · US Priceline is Fabulous!!!: I always find the best rates for rental cars/hotels on this app. Thanks for the discounts!!!!
  12. [R63] Priceline 3/5 · US Booking: Prices are still higher than usual
  13. [R14] Hilton Honors 5/5 · US My favorite: This is an amazing hotel. If something isn’t right, they’ll make it right the best they can. I stay here about once a month visiting my grandson and this is my preferred hotel.
  14. [R19] Hilton Honors 1/5 · US Poor customer service: Inconsistent benefits from venue to venue. Some hotels seem to make up their own rules as they go along. So called Diamond members aren’t really benefiting from presumed perks
  15. [R21] Hilton Honors 3/5 · GB Interchangeable hotels: I made a booking at the Hilton Heathrow but as a result of changing circumstances I have had to cancel. Reservations have given me a credit note but I can only use at Heathrow. I make a number of flights out of Birmingham so why can’t I use the credit note there?
  16. [R26] Hilton Honors 5/5 · US Her name is Tasha at the reservation: I’d give her five she was the most helpful, caring, loving person I’ve ever dealt with and I just wanna tell her thank you again for all she did for helping us She had so much patience with us Reboot We book at the Hilton in Missouri by the stadium
  17. [R31] Hilton Honors 1/5 · US Horrible App. & Disrespectful: Can’t find my current or past stays yet you bill me. I can enter my room but you can’t find my past stays or current stays on this app. You are going to lose a lot of us Diamond members with your shenanigans. Called customer service. Deleting app doesn’t work and logout then login again doesn’t work either. IHG for the rest of the 2026 work year.
  18. [R61] Priceline 1/5 · US Priceline sucks: Make sure to read any tiny print because they will screw you over. App itself works pretty well.
  19. [R64] Priceline 1/5 · US Beware: Descriptions aren’t accurate and they will not refund you.
  20. [R7] Hilton Honors 1/5 · US Push notification spam: App pushes promotional messages as spammy push notifications, despite being toggled off.
  21. [R42] Hilton Honors 1/5 · US Notification spam: 1 star for constantly spamming marketing messages in notifications. No way to turn that off.
  22. [R44] Hilton Honors 1/5 · US Abuses notifications for ads. When is apple going to deal with this?: Abuses notifications for ads. When is apple going to deal with this? Completely ridiculous that apple allows marketing campaigns for notifications. I should be able to opt out of all of this at the phone level.
  23. [R46] Hilton Honors 1/5 · US Uses push notifications for advertising: The business practice of using push notifications to send advertisements always earns a one star review from me. I also turned off my push notifications for Hilton, and you should too if you don’t like to get promotions through them.
  24. [R10] Hilton Honors 2/5 · US Don’t fall for the the digital key!!: Other than the constant crashing and freezing in the middle of booking. Can you guys also fix your garbage digital key card? They never work
  25. [R27] Hilton Honors 3/5 · GB Mr: Digital key function has never worked for my stays, I am always required to use reception so I am not sure of the reason for this function
  26. [R34] Hilton Honors 1/5 · US Bad ju-ju: I guess I must have some bad ju-ju wth this supposedly 5 star app. Never have been able to get keyless check in to work. Just a message that “something must have gone wrong.” And yes. I updated.
  27. [R12] Hilton Honors 3/5 · US No Way To Add Reservations To Your Calendar: The older version would allow reservations to easily be added you my phone calendar. I can’t figure it out in this version which is very annoying.
  28. [R17] Hilton Honors 4/5 · US No add to calendar option: There used to be an “add to calendar” option which is no longer there with the new update. However the app is amazing otherwise.
  29. [R67] Priceline 1/5 · US Rental car was a nightmare: I admit, I chose a rental car option that was non-refundable. That was my bad, but I ended up with a rental car company that was a total nightmare because of Priceline. The rental car company charged more than half of what I initially paid to rent the car, because I had to add an extra day. What to know why they charged it? Because not all the fees were accounted for
  30. [R73] Priceline 1/5 · US Bait-and-Switch Scam & Abysmal Customer Service, Avoid at All Costs!: I booked and paid for a rental car through Priceline, but when I arrived to pick it up, the car was completely unavailable. When I contacted Priceline’s customer service to resolve this breach of contract, the representatives were incredibly rude, hostile, and utterly unhelpful. They refused to provide a solution or take respon
  31. [R106] Priceline 1/5 · US Falsified Information: There’s nothing more awful than landing at your destination to find out that your rental reservation has been cancelled or the car rental place is in Brazil when you are in Florida. When I called for help, I got a man on the phone who was trying to get me to give my credit card for more money to reserve the car that didn’t exist. He also asked for more Money because he said
  32. [R117] Priceline 1/5 · US Carwiz: Why do you allow them on your platform!? Pickup is not available at the airport. The car I reserved was unavailable. They gave me a nasty, maintenance needed Corolla. Cussed in the car in front of my son regarding another customer they were waiting on at the airport to pick up. Customer service is horrible. They provided no ride back to the airport. Had to get a Lyft. Provided no explana
  33. [R76] Priceline 1/5 · US Don’t book/scam: I booked 2 rooms with different booking numbers and paid with 2 cards for Hardrock Punta Cana but once we get there, Priceline only get us 1 room!!! Very hard to deal with their customer service on the phone! Took me a lot of hours each day to find out what happened but to my disappointment, nobody can explain clearly! Got another room instead and pay the outright high price since
  34. [R78] Priceline 3/5 · US WiFi issues: Checked into a hotel and immediately started having problems with the Internet. The hotel said there was nothing they could do and despite my best efforts, I could not get anyone at Priceline to help me either. Priceline advertised that there was working Wi-Fi at the hotel, but there was not.
  35. [R79] Priceline 1/5 · US No Refund: Pretty disappointed that I just lost out on $120 because I accidentally picked wrong day. I use Priceline all the time.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store