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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Gametime vs Vivid Seats | Buy Tickets

Gametime 4.7★ · Free to download 75
Winner Gametime
Vivid Seats | Buy Tickets 4.7★ · Free to download 60

Gametime is generally a better choice for finding competitive prices and a smoother purchase experience, despite some customer service issues, while Vivid Seats struggles with consistent ticket delivery and customer support.

Full reviews: Gametime · Vivid Seats | Buy Tickets

Gametime often provides lower prices and a straightforward purchasing process, with many users praising its ease of use. Vivid Seats, while also offering competitive pricing at times, faces significant criticism regarding ticket delivery, customer service, and refund policies.

Head to head

Price/Value edge: GametimeR2R5R8R20
Gametime Many Gametime users report finding the lowest prices compared to competitors, often with all fees included upfront R2R5R8R20. However, some note prices can jump quickly .
Vivid Seats | Buy Tickets Vivid Seats is also praised for competitive and sometimes the best prices, with some users highlighting their rewards system . However, several users report significant price discrepancies between the app and website, or between different accounts, and feel prices are overpriced .
Ease of Use edge: GametimeR5R6R14R15
Gametime Gametime is frequently described as easy to use, fast, and user-friendly for finding and purchasing tickets R5R6R14. The ability to see seat-to-stage views and all-in pricing is appreciated . Some users, however, report issues with the app malfunctioning during purchase, leading to multiple transactions R15.
Vivid Seats | Buy Tickets Vivid Seats is also noted for its ease and simplicity in finding tickets . However, users report issues with the app not updating orders, difficulty accessing tickets, and a confusing transfer system .
Reliability (Ticket Delivery & Accuracy) tieR3R7R9R17
Gametime Many Gametime users report quick and instant ticket delivery . However, a significant number of complaints exist about tickets not arriving, arriving late, or being misleading R3R7R9R17. Some users also experienced issues with incorrect seat locations or blocked views R3R17.
Vivid Seats | Buy Tickets Vivid Seats users frequently report issues with tickets not being delivered on time, or at all, sometimes even at the venue . There are also concerns about buying non-official tickets or tickets that are later flagged as invalid .
Customer Service & Refunds edge: GametimeR1R4R12R13
Gametime Gametime receives numerous complaints about poor, useless, or non-existent customer service, with users struggling to get help with account credits, double purchases, or event changes R1R4R13R15. Refunds are often refused, with users being offered credits instead . However, some users report positive experiences, including immediate refunds and help with wrong-day purchases R12.
Vivid Seats | Buy Tickets Vivid Seats also faces widespread criticism for terrible, non-existent, or unhelpful customer service, often involving AI bots before reaching a live agent . The company has a strict no-refund policy, even for accidental duplicate purchases, rescheduled events, or invalid tickets, often forcing users to resell tickets themselves . Some users did report positive experiences with customer service resolving issues .
Pick Gametime if

You prioritize potentially finding the lowest prices with all-in fees and a generally smooth purchase experience R2R5R8R28. You are comfortable with the risk of needing to contact customer service for potential issues, but appreciate that some users have had positive refund experiences R12.

Pick Vivid Seats | Buy Tickets if

You are a frequent ticket buyer who can benefit from a rewards system and are willing to navigate potential customer service challenges for competitive prices .

Evidence note: Both apps are free to download, so the negativity in reviews is not primarily due to free-tier friction. Both apps face similar issues with customer service and ticket delivery, but the volume and severity of these complaints appear higher for Vivid Seats, particularly concerning its strict no-refund policy.

Frequently asked

Which app has better prices?
Gametime is frequently cited by users for having the lowest prices and including all fees upfront, often beating other major ticket apps R2R5R8R28. Vivid Seats also offers competitive prices and a rewards program, but some users report significant price jumps and feel tickets are overpriced .
Is customer service better on Gametime or Vivid Seats?
Gametime's customer service receives many complaints about being unhelpful or non-existent for issues like credits or double purchases R1R4R13, but some users report positive experiences with refunds and assistance R12. Vivid Seats, however, is widely criticized for terrible customer service, often involving AI bots, and a strict no-refund policy even for significant issues like invalid tickets or event changes .
Do these apps guarantee ticket delivery?
Both apps have users reporting issues with ticket delivery. Gametime users sometimes experience tickets not arriving, arriving late, or being misleading about seat locations R3R7R19R21. Vivid Seats users frequently report tickets not being delivered on time, or at all, sometimes even at the venue, and issues with non-official or invalid tickets .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Gametime 5/5 · US Lowest price: I downloaded all of the big name ticket apps just to see who had the lowest price on an MLB game and this one beat all of the other competitors. I am thrilled with this app.
  2. [R5] Gametime 5/5 · US Awesome app!: Purchased was fast and all the fees were included in tickets so no hidden fees!
  3. [R8] Gametime 5/5 · US Get the best prices and keep it that way.: Recently I have found better prices here than on other apps; I hope they stay that way.
  4. [R20] Gametime 5/5 · US Ella Langley: Best price value
  5. [R6] Gametime 3/5 · US Cheap tickets- always a good time: Never opposed to a cheap ticket. This app makes it easy to make a spontaneous decision
  6. [R14] Gametime 5/5 · US Chicago white Sox: Super easy to purchase tickets and will use again and again
  7. [R15] Gametime 1/5 · US Screwed: The App did not work properly and never confirm completion of purchase so I has to turn off and turn on again to redo the transaction and ended up with three purchases. However, they would not own up to their app malfunctioning and stick me with their no refund policy while pretending to help me!! So be careful when you purchase and make sure that the transaction did not go through befo
  8. [R3] Gametime 3/5 · US Misleading Tickets: Was told my seats were relatively close to the field of a stadium. Come to find out they were nose bleed seats.
  9. [R7] Gametime 1/5 · US Read carefully: Sellers switch dates and seats on your purchase without telling you.! Watch out!!
  10. [R9] Gametime 1/5 · US Ladrones: Las entradas nunca llegan
  11. [R17] Gametime 1/5 · US Noah kahan 7\7\26: Paid a lot of money and there is a Huge pole blocking most of my view highly upset. Cannot see most of the stage. Buyers beware.
  12. [R1] Gametime 1/5 · US Account: I had a credit in my account of 100 dollars I was going to use it to get some tickets and the credit went away. I haven’t had any luck getting in contact with customer service.
  13. [R4] Gametime 1/5 · US Bad 3rd party reseller: I would NEVER buy through GameTime ever again. I went to purchase tickets that came up as "sold" once I hit the final "pay now" which then came up on my account later as the purchase being complete. GameTime refused to investigate this and I was essentially scammed into double purchasing with ZERO customer support or care. They did not allow me to refund my purchase from TH
  14. [R12] Gametime 5/5 · US Only place I buy tickets: This app is amazing I use it for everything always happy I even bought tickets on the wrong day once and they immediately refunded me and helped me get them on the right day love this app
  15. [R13] Gametime 1/5 · US Support is useless: Support is useless
  16. [R28] Gametime 5/5 · US World Cup tickets: Fast easy and best prices. Other apps (Ticketmaster) make it so complicated to get or transfer tickets but to date Gametime is my go to.
  17. [R19] Gametime 1/5 · US Havnt received tix: Paid for my tickets more than 2 weeks ago and still havnt received them. But u charged me for them.
  18. [R21] Gametime 1/5 · US Horrible Service: Bought tickets for a dodgers game 3 months ago and still waiting on them last minute. Customer service does nothing to help

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store