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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

Gametime

55
User verdict / 100 High confidence Divided

Gametime offers competitive pricing and an easy-to-use interface for purchasing tickets, but users frequently report significant issues with customer service, ticket delivery, and app glitches, leading to a frustrating experience for many.

4.7★ lifetime (262,915) Free to download since 2013 by Gametime United Inc. updated 0.1 mo ago recent negative 25% 120 reviews across 2 regions
Customer Service Pricing & Value Ticket Delivery & Validity App Functionality & Glitches Refunds & Credits Internationalization (Canada)
5★336
4★26
3★15
2★14
1★109
recent reviews across 2 regions, vs the 4.7★ lifetime average

Gametime is a ticket purchasing app praised for its low prices and user-friendly design, often beating competitors. However, a significant number of recent reviews highlight severe problems with customer support, non-delivery or invalid tickets, and unexpected charges, which contradict the app's overall high lifetime rating.

What users like

  • Offers competitive and often the lowest prices for tickets, including all fees upfrontR1R2R3R10
  • App is generally easy to use for finding and purchasing tickets, with features like seat-to-stage viewsR2R5R6R9
  • Tickets are often delivered quickly, sometimes instantlyR14R29R32R42

What users complain about

  • Customer service is widely reported as unhelpful, unresponsive, or bot-like, especially for critical issuesR7R17R44R81
  • Frequent issues with tickets not being delivered, being fake, or being invalid, sometimes leading to users missing eventsR28R71R76R87
  • Users report being charged multiple times for a single purchase due to app glitches or errorsR17R58R155R259
  • Refunds are difficult to obtain, with users often receiving app credit instead of money back, even for app errors or cancelled eventsR17R58R81R82
  • Tickets can be misleading regarding seat location, view obstructions, or event detailsR24R52R66R84
  • App has issues with currency display for Canadian users, showing USD prices for Canadian eventsR312R377R395R405
  • Annoying and irrelevant notifications are common, even after adjusting preferencesR181R242R420

Latest update · v2026.18.1

What the developer says changed (the verdict above weighs this against what reviewers report):

Bug fixes and performance improvements

Recurring themes

Pricing & Value positive
Many users consistently find Gametime offers the lowest prices compared to other ticket apps, with all fees included upfront. This is a primary reason for positive reviews.R1R2R3R10
Customer Service negative
A significant and recurring complaint is the poor quality of customer service. Users report unhelpful, unresponsive, or bot-like interactions, especially when dealing with critical issues like missing tickets, incorrect charges, or event changes. The developer's notes mention 'bug fixes and performance improvements' but do not address customer service, which remains a major pain point.R7R17R44R81
Ticket Delivery & Validity negative
Many users experience problems with tickets not being delivered, being fake, invalid, or transferred incorrectly, often leading to them missing events or being denied entry. This directly contradicts the expectation of a reliable ticket platform.R28R71R76R87
App Functionality & Glitches negative
Users report various app issues, including double charging, inability to reset passwords, tickets disappearing, and misleading seat maps. The developer's notes mention 'bug fixes and performance improvements,' but recent reviews indicate these issues persist.R17R58R155R198
Refunds & Credits negative
A common frustration is Gametime's strict no-refund policy, even when issues arise from app errors or event rescheduling. Users often receive app credit instead of monetary refunds, which many find unacceptable.R17R58R81R82
Internationalization (Canada) negative
Canadian users consistently complain about the inability to view or pay in Canadian dollars, with prices always displayed in USD, leading to confusion and unexpected costs due to conversion and fees.R312R372R377R395

Who it's for

Gametime is for users primarily seeking the lowest prices on event tickets, especially for last-minute purchases R1. It's suitable for those who prioritize ease of use in the purchasing process and appreciate upfront pricing R2. However, it is NOT for users who require reliable customer support, cannot tolerate app glitches, or need guaranteed ticket validity, as many recent reviews highlight significant problems in these areas R44R106R232.

Evidence note: The recent reviews skew significantly more negative than the lifetime rating, indicating a potential decline in user satisfaction or an increase in critical issues. While positive reviews praise pricing and ease of use, the volume and severity of negative feedback regarding customer service, ticket delivery, and app reliability are substantial and widespread across different users and regions.

Frequently asked

Does Gametime offer the lowest prices for tickets?
Yes, many users report that Gametime frequently offers the lowest prices for event tickets compared to other platforms, often including all fees upfront R1R2R3R14.
Is Gametime customer service helpful?
No, numerous recent reviews indicate that Gametime's customer service is largely unhelpful, unresponsive, or relies on bots, making it difficult to resolve critical issues like missing tickets or incorrect charges R7R44R97R179.
Are tickets purchased through Gametime always valid?
No, a significant number of users report issues with tickets purchased through Gametime being fake, invalid, or not delivered, sometimes resulting in them missing the event R106R129R232R237.
Can I get a refund if my event is cancelled or rescheduled?
Gametime's refund policy is often strict, with many users reporting difficulty getting monetary refunds even for cancelled or significantly rescheduled events, often only receiving app credit instead R81R82R179R239.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] 5/5 · US Lowest price: I downloaded all of the big name ticket apps just to see who had the lowest price on an MLB game and this one beat all of the other competitors. I am thrilled with this app.
  2. [R2] 5/5 · US Awesome app!: Purchased was fast and all the fees were included in tickets so no hidden fees!
  3. [R3] 5/5 · US Get the best prices and keep it that way.: Recently I have found better prices here than on other apps; I hope they stay that way.
  4. [R10] 5/5 · US Ella Langley: Best price value
  5. [R5] 5/5 · US Only place I buy tickets: This app is amazing I use it for everything always happy I even bought tickets on the wrong day once and they immediately refunded me and helped me get them on the right day love this app
  6. [R6] 5/5 · US Chicago white Sox: Super easy to purchase tickets and will use again and again
  7. [R9] 4/5 · US Nothing is 5 stars, but GT is close: Seeing the seat-to-stage is awesome. I’m glad they adopted all-in pricing. Cannot wait to see what new modifications they make to the app to make it even more user friendly.
  8. [R14] 5/5 · US World Cup tickets: Fast easy and best prices. Other apps (Ticketmaster) make it so complicated to get or transfer tickets but to date Gametime is my go to.
  9. [R29] 5/5 · US Concert aficionado!: Great way to pay less for great tickets to my favorite artists! Tickets sent almost instantly! Thanks Gametime!
  10. [R32] 5/5 · US Great seats for great events and prices: Always great with prices, events, seat availability and customer service. Tickets delivered in a timely manner
  11. [R42] 5/5 · US Ticket Purchase: Excellent App. Tickets Prices are Amazing and come quickly
  12. [R7] 1/5 · US Account: I had a credit in my account of 100 dollars I was going to use it to get some tickets and the credit went away. I haven’t had any luck getting in contact with customer service.
  13. [R17] 1/5 · US Bad 3rd party reseller: I would NEVER buy through GameTime ever again. I went to purchase tickets that came up as "sold" once I hit the final "pay now" which then came up on my account later as the purchase being complete. GameTime refused to investigate this and I was essentially scammed into double purchasing with ZERO customer support or care. They did not allow me to refund my purchase from TH
  14. [R44] 1/5 · US Support is useless: Support is useless
  15. [R81] 1/5 · US Terrible customer service: I have spent thousands and thousands of dollars with this company for tickets a event got rescheduled only 3 weeks in advance and it was on the other side of the the country and they wouldn’t refund me they told me that they don’t give refunds and told me I have to sell them and I asked what happens if I don’t sell the tickets before the event they said that’s my problem
  16. [R28] 1/5 · US Ladrones: Las entradas nunca llegan
  17. [R71] 1/5 · US Havnt received tix: Paid for my tickets more than 2 weeks ago and still havnt received them. But u charged me for them.
  18. [R76] 1/5 · US Horrible Service: Bought tickets for a dodgers game 3 months ago and still waiting on them last minute. Customer service does nothing to help
  19. [R87] 1/5 · US No tickets showed up: Made a purchase yet nothing showed up after 2 days. Gametime AI CHAT said that no tickets were purchased. Tried again using Venmo and everything went through. Now a day before the game the original tickets showed up. What kind of a scam is this??
  20. [R58] 1/5 · US Screwed: The App did not work properly and never confirm completion of purchase so I has to turn off and turn on again to redo the transaction and ended up with three purchases. However, they would not own up to their app malfunctioning and stick me with their no refund policy while pretending to help me!! So be careful when you purchase and make sure that the transaction did not go through befo
  21. [R155] 1/5 · US Be careful they charge twice: They have problems with the payment and decline system and you are charged twice for 1 trabsaction.
  22. [R259] 2/5 · CA Careful of app glitches while purchasing: Gametime app can and will glitch from time to time. It happened to me while trying to purchase tickets. Gametime was not accommodating when I reached out to them to explain that the app glitched while I was trying to purchase a set of tickets. Ultimately, I ended up purchasing other tickets on Gametime and later found out the first transaction went through
  23. [R82] 1/5 · US SCAM: I purchased tickets for $24 and could no longer make the event, I cancelled a day after purchase and they refused to refund me!! They gave me a credit to the app which I don’t find this app good for me so it’s been sitting there for almost a year now! Still can’t get my $24 returned to my card!!????
  24. [R24] 1/5 · US Read carefully: Sellers switch dates and seats on your purchase without telling you.! Watch out!!
  25. [R52] 3/5 · US Misleading Tickets: Was told my seats were relatively close to the field of a stadium. Come to find out they were nose bleed seats.
  26. [R66] 1/5 · US Noah kahan 7\7\26: Paid a lot of money and there is a Huge pole blocking most of my view highly upset. Cannot see most of the stage. Buyers beware.
  27. [R84] 1/5 · US False advertising: False advertising
  28. [R312] 3/5 · CA It’s okay: Would be great if it could switch currencies
  29. [R377] 3/5 · CA Good App but…: Please put an option to see pricing in Canadian dollars
  30. [R395] 3/5 · CA No Canadian pricing for Canadian events: Like the idea, but could not get Canadians pricing for Canadian events. Example: Ottawa Senators tickets for $30USD is not a great deal once the conversion and fees are factored in. I understand if it’s hard to compete on price for some tickets, but at least price in the appropriate currency.
  31. [R405] 3/5 · CA Can’t change currency..: More than 10 years later you still can’t change the currency. Very annoying
  32. [R181] 1/5 · US Spoiler notifications incoming!: If you love receiving spoilers for games that you recorded and plan to watch later in the day, then this app is for you! Terrible.
  33. [R242] 1/5 · US Annoying irrelevant notifications: Annoying irrelevant notifications
  34. [R420] 3/5 · CA Okay prices annoying notifications: I use them from time to time and it’s all good but the notifications are out of control, sometimes daily, don’t even matter what city they send a pop up anyway. I have changed my notification preferences but doesn’t matter
  35. [R198] 2/5 · US Error message: Tried to purchase tickets
  36. [R372] 3/5 · CA Price Gouge: Jacked up prices, raping your average Canadian out of ever seeing a live NBA game.
  37. [R97] 1/5 · US Worst app ever: I don’t even know where to begin. Beyond misleading. Customer service are bots. Useless! Use another app!
  38. [R179] 1/5 · US Terrible Customer Service: Our event got rescheduled and they would not help us whatsoever. The tickets got way cheaper so we can’t even sell them for what we paid for and I doubt we will sell them. They also only have chat bots working not actual real people. Never using Gametime again.
  39. [R106] 1/5 · US No longer Preferred app: This app is garbage. Just when you think you’re getting a deal by using this app, they absolutely scam you and offer nothing but an apology and refund after. This company lied to me for days about tickets I purchased saying they would give me my tickets closer to the show date. Well the show date came and they continued to tell me my tickets were on the way JUST to tell me
  40. [R129] 1/5 · US SCAM FRAUD SCAM: Scammed out of FIFA tickets . Despite proving that seller never sent tickets they allowed her to not send them and then didn’t honor the Gametime guarantee . Told me to go box office when you can’t even get near the perimeter of stadium without tickets . SCAM and FRAUD !!!
  41. [R232] 1/5 · US Fake tickets: Buyer beware game time app does not guarantee the tickets you get. I bought tickets to the World Cup. I was sent fake tickets and then game time wouldn’t refund it until the middle of the game. I spent money on parking and my time to get there and gametike gook no oonwrrhail
  42. [R237] 1/5 · US WORST EXPERIENCE: We bought tickets for the world only to be told at the gate they were fake. They told us 27 people had bought the same ticket.
  43. [R239] 1/5 · US Bad Experience: Beware! Watch out when buying tickets on Gametime. Our concert, Rod Stewart at Red Rocks Amphitheater, was cancelled 1 1/2 hrs before start time, we were entering the parking lot. They they rescheduled the concert for a year and a half away, Sept 2027, and they will not refund our tickets. Over $1000 in tickets most likely down the drain. Cant even sell them to recoup our purchase

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store