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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Gametime vs StubHub

Gametime 4.7★ · Free to download 65
Winner StubHub
StubHub 4.8★ · Free to download 75

StubHub generally offers a more reliable experience with better customer service, despite some issues, while Gametime frequently faces criticism for ticket delivery and support.

Full reviews: Gametime · StubHub

StubHub has a higher lifetime rating and more reviews, suggesting a broader user base and generally positive experience, though both apps face significant complaints regarding customer service and ticket delivery. Gametime is often praised for low prices and ease of use, but its support and reliability are frequently criticized. StubHub also has issues with support and ticket accuracy, but its guarantee sometimes helps resolve problems.

Head to head

Price and Value edge: GametimeR2R5R8R18
Gametime Gametime users frequently praise the app for offering the lowest prices and great value, often beating competitors R2R8R20. Some users appreciate that fees are included upfront, avoiding hidden charges R5R18.
StubHub StubHub users also find good deals and appreciate that everything is included with no surprise fees . However, some users complain about high fees on resale tickets .
Ease of Use edge: GametimeR6R14R18R26
Gametime Gametime is often described as easy to use, making ticket finding and purchasing simple and fast R6R14R26. Users appreciate features like seeing seat-to-stage views and all-in pricing R18.
StubHub StubHub is also generally considered easy to use and reliable, with a straightforward purchasing process . However, some users report app bugs, such as tickets showing as unavailable or the app locking up, sometimes requiring use of the browser version .
Ticket Delivery and Accuracy tieR3R9R17R19
Gametime Gametime faces significant issues with ticket delivery, with users reporting tickets not arriving, being delayed, or being sent through third-party apps requiring passwords R9R19R21R29. There are also complaints about misleading seat information, such as nosebleed seats being described as close to the field, or views being blocked R3R17.
StubHub StubHub also has frequent problems with ticket delivery, including tickets not arriving, being canceled last minute, or being for different seats or parking locations than purchased . Some users report tickets being invalid at the venue .
Customer Service and Refunds edge: StubHubR1R4R12R13
Gametime Gametime's customer service is a major point of contention, with many users describing it as useless, unresponsive, or bot-like R1R4R13R15. Users report difficulties getting refunds for app errors, canceled events, or incorrect purchases, often being offered credits instead of money back R4R15. Some positive experiences exist where refunds or exchanges were handled well R12.
StubHub StubHub's customer service also receives significant criticism for being unhelpful, difficult to understand, or hanging up on customers . Users frequently complain about the 'all sales are final' policy, making refunds difficult even when tickets are misrepresented or not delivered . However, some users have positive experiences, receiving guidance or having issues resolved under the StubHub guarantee .
Reliability and Trustworthiness tieR4R7R15R27
Gametime Gametime's reliability is questioned by many users who label it a 'scam' or 'fraud' due to issues like double purchases, tickets not being delivered, or sellers switching dates/seats R4R7R15R27. The 'Gametime guarantee' is sometimes not honored .
StubHub StubHub's reliability is also a concern, with users reporting being 'scammed' by sellers, tickets being oversold, or the 'guarantee' being misleading or worthless . Some tickets purchased were rejected at the venue .
Pick Gametime if

You prioritize finding the absolute lowest prices for tickets, are comfortable with potentially less reliable customer support, and are buying for events where immediate ticket delivery isn't critical R2R8R12R20.

Pick StubHub if

You value a slightly higher chance of issue resolution through a customer guarantee, even if customer service can be inconsistent, and are willing to pay potentially higher fees for a broader selection of tickets .

Evidence note: Both apps have a significant number of negative reviews, particularly concerning customer service and ticket delivery issues. While StubHub has a higher lifetime rating and more reviews, the recent negative sentiment for both is strong, making a definitive 'winner' challenging in some dimensions.

Frequently asked

Which app has better prices for tickets?
Gametime is frequently praised by users for offering the lowest prices on tickets, often beating competitors and including all fees upfront R2R5R8R20.
Is customer service reliable for Gametime or StubHub?
Customer service is a significant pain point for both apps; Gametime's support is often described as useless, unresponsive, or bot-like R1R4R13R15, while StubHub's customer service also receives criticism for being unhelpful, difficult to understand, or hanging up, though some users report positive resolutions .
Do these apps have issues with ticket delivery?
Both Gametime and StubHub have frequent issues with ticket delivery; Gametime users report tickets not arriving, being delayed, or sent via third-party apps R9R19R21R29, and StubHub users experience tickets not arriving, being canceled last minute, or being for incorrect seats or parking .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Gametime 5/5 · US Lowest price: I downloaded all of the big name ticket apps just to see who had the lowest price on an MLB game and this one beat all of the other competitors. I am thrilled with this app.
  2. [R5] Gametime 5/5 · US Awesome app!: Purchased was fast and all the fees were included in tickets so no hidden fees!
  3. [R8] Gametime 5/5 · US Get the best prices and keep it that way.: Recently I have found better prices here than on other apps; I hope they stay that way.
  4. [R18] Gametime 4/5 · US Nothing is 5 stars, but GT is close: Seeing the seat-to-stage is awesome. I’m glad they adopted all-in pricing. Cannot wait to see what new modifications they make to the app to make it even more user friendly.
  5. [R6] Gametime 3/5 · US Cheap tickets- always a good time: Never opposed to a cheap ticket. This app makes it easy to make a spontaneous decision
  6. [R14] Gametime 5/5 · US Chicago white Sox: Super easy to purchase tickets and will use again and again
  7. [R26] Gametime 5/5 · US Very easy and trusty place: I highly recommend this place to get you tickets in a easily way and fair price
  8. [R3] Gametime 3/5 · US Misleading Tickets: Was told my seats were relatively close to the field of a stadium. Come to find out they were nose bleed seats.
  9. [R9] Gametime 1/5 · US Ladrones: Las entradas nunca llegan
  10. [R17] Gametime 1/5 · US Noah kahan 7\7\26: Paid a lot of money and there is a Huge pole blocking most of my view highly upset. Cannot see most of the stage. Buyers beware.
  11. [R19] Gametime 1/5 · US Havnt received tix: Paid for my tickets more than 2 weeks ago and still havnt received them. But u charged me for them.
  12. [R1] Gametime 1/5 · US Account: I had a credit in my account of 100 dollars I was going to use it to get some tickets and the credit went away. I haven’t had any luck getting in contact with customer service.
  13. [R4] Gametime 1/5 · US Bad 3rd party reseller: I would NEVER buy through GameTime ever again. I went to purchase tickets that came up as "sold" once I hit the final "pay now" which then came up on my account later as the purchase being complete. GameTime refused to investigate this and I was essentially scammed into double purchasing with ZERO customer support or care. They did not allow me to refund my purchase from TH
  14. [R12] Gametime 5/5 · US Only place I buy tickets: This app is amazing I use it for everything always happy I even bought tickets on the wrong day once and they immediately refunded me and helped me get them on the right day love this app
  15. [R13] Gametime 1/5 · US Support is useless: Support is useless
  16. [R7] Gametime 1/5 · US Read carefully: Sellers switch dates and seats on your purchase without telling you.! Watch out!!
  17. [R15] Gametime 1/5 · US Screwed: The App did not work properly and never confirm completion of purchase so I has to turn off and turn on again to redo the transaction and ended up with three purchases. However, they would not own up to their app malfunctioning and stick me with their no refund policy while pretending to help me!! So be careful when you purchase and make sure that the transaction did not go through befo
  18. [R27] Gametime 1/5 · US False advertising: False advertising
  19. [R20] Gametime 5/5 · US Ella Langley: Best price value
  20. [R21] Gametime 1/5 · US Horrible Service: Bought tickets for a dodgers game 3 months ago and still waiting on them last minute. Customer service does nothing to help
  21. [R29] Gametime 1/5 · US No tickets showed up: Made a purchase yet nothing showed up after 2 days. Gametime AI CHAT said that no tickets were purchased. Tried again using Venmo and everything went through. Now a day before the game the original tickets showed up. What kind of a scam is this??

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store