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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Vi: Recharges & Payments vs My e&

Vi: Recharges & Payments 4.5★ · Free to download 70
Winner Vi: Recharges & Payments
My e& 4.1★ · Free to download 45

Vi: Recharges & Payments is generally preferred for its ease of use and transparent deals, despite some network and customer service issues, while My e& struggles with app stability and payment failures.

Full reviews: Vi: Recharges & Payments · My e&

Vi: Recharges & Payments (App A) is rated higher by users for its transparent deals and ease of use, though it faces complaints about network speed and customer service. My e& (App B) suffers from frequent app crashes, payment processing failures, and poor customer support, despite some users finding its offers good.

Head to head

Features & Functionality edge: Vi: Recharges & PaymentsR1R5R6R7
Vi: Recharges & Payments Users appreciate Vi for its transparent deals and good app functions . However, some report issues with payment options, specifically the lack of credit card support and problems with prepaid cards R1R5R31. There are also complaints about confusing packages, excessive ads, and a lack of accessibility features R6R7R9.
My e& My e& users report significant issues with the app's core functionality, including frequent crashes, especially when checking quotas or after updates R69R72R75. Users also struggle with payment failures, where money is debited but the transaction fails R64. Some find the login process painful and the app name difficult to search .
Ease of Use edge: Vi: Recharges & PaymentsR9R12R18R32
Vi: Recharges & Payments Vi is described as easy to use and convenient by some R32. However, others find it confusing, not smooth to operate, and requiring high-speed data R9R12. There are also complaints about the app going into loops or showing blank screens R18.
My e& My e& is considered reasonably easy to use by some , and some recent updates have made it better . However, many users report the app is unstable, freezes, and crashes frequently R69R75. The login process is also described as painful and slow .
Reliability & Performance edge: Vi: Recharges & PaymentsR2R12R18R20
Vi: Recharges & Payments Vi users report issues with network speed, including slow internet and not getting 4G or 5G speeds as advertised R2. The app itself can hang, go into loops, or show blank screens R12R18. Some experience issues with recharges, where amounts are debited but services are not activated or disappear quickly R20R25.
My e& My e& users frequently complain about poor network coverage and unreliable internet service R61. The app is prone to crashing, especially after updates, making it unusable for some R72R75R85. Payment failures are also a recurring reliability issue R64.
Price & Value tieR3R24R25R26
Vi: Recharges & Payments Vi users frequently complain about high rates and charges, stating that services are expensive compared to competitors R3R24. Roaming is also noted as expensive R26. There are claims of unnecessary charges and recharges disappearing R25.
My e& My e& users find the data packages expensive and note a lack of unlimited internet options . Some feel the company exploits and steals from customers .
Customer Support tieR13R15R16R28
Vi: Recharges & Payments Vi receives numerous complaints about poor customer service, including unknowledgeable staff, wrong instructions, and difficulty comprehending English R13R15R16R28. Users report issues with auto-pay updates, getting promised callbacks that never happen, and not being able to reach English-speaking agents R46.
My e& My e& customer service is widely criticized as very bad, unhelpful, and unresponsive R61R64. Users report calling multiple times without support, being given incorrect information, and issues remaining unresolved for extended periods R61.
Pick Vi: Recharges & Payments if

You prioritize transparent deals and a generally easier-to-use app experience, and are willing to overlook occasional network inconsistencies and customer service frustrations R32.

Pick My e& if

You are an existing Etisalat customer who finds the app's offers and benefits useful, and are willing to tolerate frequent app crashes and unreliable payment processing .

Evidence note: Both apps have a significant number of negative reviews, particularly concerning network issues and customer service. My e& has a notable number of reviews in Arabic, which were translated for this comparison. The free-to-download nature of both apps means some negative feedback might stem from free-tier limitations or general service issues rather than app-specific problems.

Frequently asked

Does Vi: Recharges & Payments support credit card payments?
Based on user reviews, Vi: Recharges & Payments currently lacks an option to pay by credit cards, which is a point of frustration for some users R5R31.
Are there accessibility features in Vi: Recharges & Payments?
No, a user specifically noted that Vi: Recharges & Payments does not implement accessibility features for visually impaired people, such as the ability to increase font size R7.
Why is My e& crashing for some users?
Many My e& users report the app crashing frequently, especially when trying to check quota distribution, after recent updates, or on older iOS versions like 12.5.7 and 15 R69R72R75R85.
Do either of these apps have good customer service?
Both apps receive significant criticism for poor customer service; Vi users report unknowledgeable staff and difficulty reaching English-speaking agents R13R46, while My e& users describe support as very bad and unhelpful, with issues remaining unresolved R61R64.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Vi: Recharges & Payments 1/5 · US Meaningless app: I have a communications prepaid card meant to pay only telecom providers as per the govt directive. And this app does not support such cards , whereas its website supports payment through such cards. What a waste of time.
  2. [R5] Vi: Recharges & Payments 4/5 · US Payment by credit cards: Why there’s no option available to pay by credit cards?
  3. [R6] Vi: Recharges & Payments 3/5 · US More ads: It should have a dashboard with current balance and validity and option to get usage details and ads can follow that.
  4. [R7] Vi: Recharges & Payments 1/5 · US No accessibility features: Apple has provided multiple ways for apps to be more accessible for visually impaired people. Vodafone has decided against implementing any of them. I can’t even increase the font size to read when my service validity date. Ability to increase text size is a minimum feature necessary for all old people who can no longer read faint text in small size.
  5. [R9] Vi: Recharges & Payments 3/5 · US Confusing: Packages are convoluted and confusing
  6. [R12] Vi: Recharges & Payments 3/5 · US Hang: Very bad app not at all smooth to oprate needs very high speed data to operate
  7. [R18] Vi: Recharges & Payments 3/5 · US Goes in loop or just blank white screen: Poor error and exception handling. This app goes into loop if mobile data goes off. Or just show blank white screen when I tried to make recharge from roaming screen.
  8. [R32] Vi: Recharges & Payments 4/5 · US Mr: Easy to use, very convenient. Easy Peasy Japanese.
  9. [R2] Vi: Recharges & Payments 4/5 · US Network slow in our area: Same
  10. [R20] Vi: Recharges & Payments 5/5 · US Bad work: This is a bad ! Vi Showing 2GB per day but after recharge showing only 1.5 GB Day Net ! I port the sim tomorrow 😡
  11. [R3] Vi: Recharges & Payments 3/5 · US Comparatively High Rates: The Vodafone has high rates compared to the services offered by other competitive companies for same types of services.
  12. [R24] Vi: Recharges & Payments 3/5 · US Charges high: Not happy with the service. So high charges unnecessary
  13. [R25] Vi: Recharges & Payments 1/5 · US So bad about Vodafone: Your recharge disappears in just in couple of days
  14. [R26] Vi: Recharges & Payments 4/5 · US Otp on email is helpful for helping elderly but roaming is expensive and Wi-Fi need international: Otp on email is helpful in cases where trying to do refill for elderly parents but there is a lot of lag and timing of OTP reaching is not consistent. Roaming is expensive. Wi-Fi calling should be worldwide
  15. [R13] Vi: Recharges & Payments 1/5 · US poor customer service: they are not knowledgable and provide wrong instructions. they also lack ability to comprehend simple english. extremely poorly trained staff. also tell them not to breathe into microphone.
  16. [R15] Vi: Recharges & Payments 3/5 · US Call center: Please hear my conversation with your call Centre staff for bulk improvement in your services. I spoke on 15 Jan at 12 midnight.
  17. [R16] Vi: Recharges & Payments 1/5 · US 😏😡: We ask for family plan and employee who was helping us he don’t understand us or they cheat us
  18. [R28] Vi: Recharges & Payments 1/5 · US Hi: Next time I will not continue with you because no facility to talk with your coustmer care person and very awkward procedure, which at this age we couldn’t follow Third class
  19. [R31] Vi: Recharges & Payments 1/5 · US It doesn’t accept my international cards: As it provides international roaming to users so it should accept international credit cards as well
  20. [R69] My e& 3/5 · US App not stable: Many times it hangd
  21. [R72] My e& 3/5 · US Application need revision: When I go to distribution of current quota or monthly bundle distribution, the application crashes.
  22. [R75] My e& 3/5 · US Crash: Doesn’t work on iOS 12.5.7
  23. [R85] My e& 1/5 · US Egypt: The last update made the app stop working for me. · translated
  24. [R46] Vi: Recharges & Payments 1/5 · US Many complaints: Not able to update end date for auto pay even after multiple visits to vi help cente and the customer service agent did the updation on the app. I have been charged late fees. I even tried calling but I’m not getting any English speaking agent and I’m getting promised that I’d get a call back but do one calls. It’s been a month since I’ve been trying to update information.
  25. [R61] My e& 1/5 · US Bad network, I regret using it: I called customer service multiple times, no internet. They tell me they'll activate it and to turn off my phone for two minutes, but still no internet. I use any other network and it works perfectly. And the branch employee, I bought two lines and asked her to do a cash transaction, she said she did, but I was surprised she didn't. Biela, Kafr El Sheikh branch. · translated
  26. [R64] My e& 1/5 · US Fayoum: Customer service is very bad, and the program is worse. Recharging via credit card is the worst thing, as they deduct the money and then say the operation failed. One star is too much for you. · translated

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store