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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

Vi: Recharges & Payments

30
User verdict / 100 High confidence In trouble

The Vi app suffers from significant performance issues, a confusing user interface, and numerous problems with network connectivity and customer support, despite some users finding it easy to use for basic tasks.

4.5★ lifetime (28,370) Free to download since 2013 by Vodafone Idea Limited updated 0.6 mo ago recent negative 62% 120 reviews across 4 regions
Network & Connectivity App Performance Customer Service Payment & Recharges App Interface & Ads International Roaming
5★133
4★32
3★19
2★26
1★274
recent reviews across 4 regions, vs the 4.5★ lifetime average

The Vi app receives predominantly negative recent reviews, with users reporting frequent app crashes, slow performance, and a confusing interface. Many also experience poor network coverage, issues with international roaming, and unsatisfactory customer service. While some find the app convenient for recharges, the overall sentiment indicates a decline from its lifetime rating.

What users like

  • Some users find the app easy to use for recharges and convenient for basic tasksR35R61R106
  • A few users report good service and network connectivityR19R21R56R103
  • OTP on email is a helpful feature for elderly usersR32

What users complain about

  • The app is slow, laggy, crashes frequently, and often displays blank screens or goes into loopsR53R72R77R82
  • Users report poor network coverage, slow internet speeds, and issues with 4G/5G connectivityR5R16R18R66
  • The app has too many intrusive ads and marketing notifications that cannot be turned offR9R11R25R62
  • Issues with international roaming, including lack of service, high charges, and inability to receive SMS/OTPs abroadR30R33R67R68
  • Payment issues, such as inability to use certain cards (e.g., international, prepaid, credit cards) and failed rechargesR1R8R15R63
  • Customer service is frequently described as poor, unknowledgeable, unresponsive, and difficult to reachR6R7R14R17
  • The app's interface is confusing, lacks accessibility features, and makes it hard to track data usage or plan detailsR3R26R47R49
  • Users report being charged unnecessarily, plans not working as advertised, or recharges disappearingR10R12R24R27
  • Difficulty with porting out numbers and forced updates are also reportedR29R37

Latest update · v10.29.0

What the developer says changed (the verdict above weighs this against what reviewers report):

Vi App just got better with exciting new features and enhancements: - Track recent recharges and bill payments with Recent Transactions - Claim emergency data with enhanced Data Delight journey. - Explore the new FIFA Pack on Vi Movies & TV - Eligible Postpaid users get a free 3-month Spotify Premium trial - Understand your charges better with an enhanced Postpaid Bill Breakup Update now for a smarter, smoother Vi experience.

Recurring themes

App Performance negative
Many users report the app is slow, laggy, freezes, crashes, or displays blank screens. This makes it difficult to use for essential tasks like recharges or checking details.R53R72R77R82
Network & Connectivity negative
A significant number of reviews complain about poor network signal, slow internet speeds, and issues with 4G/5G, even in urban areas. This includes problems with calls, SMS, and data connectivity.R5R16R18R66
Customer Service negative
Users frequently express dissatisfaction with customer service, citing unknowledgeable staff, difficulty reaching a human, unresponsiveness, and unresolved issues.R6R14R17R22
Payment & Recharges negative
Many users face problems with payments, including the app not accepting certain card types (international, prepaid, credit cards), failed recharges despite debited amounts, and confusing plan options.R1R8R15R63
App Interface & Ads negative
The app is criticized for being confusing, having too many intrusive ads and marketing notifications that cannot be disabled, and lacking essential features like accessibility options or clear usage details.R3R9R11R25
International Roaming negative
Users abroad report significant issues with international roaming plans, including no service, high unexpected charges, and inability to receive critical SMS or OTPs from Indian banks.R30R33R67R68

Who it's for

This app is for existing Vi users who need to manage their account, but it is not recommended for those who prioritize a smooth, ad-free experience, reliable network, or responsive customer support. It is particularly unsuitable for visually impaired users due to a lack of accessibility features R3 or those needing reliable international roaming R33.

Evidence note: The recent reviews skew heavily negative, which contrasts sharply with the lifetime rating of 4.5. This suggests a significant decline in user satisfaction recently. Many complaints are consistent across multiple reviews, indicating widespread issues.

Frequently asked

Does the Vi app support international credit cards for payments?
No, multiple users report that the Vi app does not support international credit cards, even though the website might, and it also has issues with prepaid cards and general credit card payments R1R8R15R63.
Are there many ads in the Vi app?
Yes, the Vi app is reported to be full of intrusive ads and marketing notifications that constantly pop up and cannot be turned off, making the user experience frustrating R9R11R25R62.
Does the Vi app have accessibility features for visually impaired users?
No, the Vi app reportedly lacks accessibility features, such as the ability to increase font size, making it difficult for visually impaired or elderly users to read important information like service validity dates R3.
Are there issues with international roaming service through Vi?
Yes, many users experience significant problems with international roaming, including a complete lack of service in countries like the US, inability to receive critical SMS or OTPs, and unexpected high charges despite purchasing roaming plans R30R33R67R68.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R35] 4/5 · US Mr: Easy to use, very convenient. Easy Peasy Japanese.
  2. [R61] 5/5 · US Super: Super convenient
  3. [R106] 5/5 · US Mr.Pramodkumar: Great convenience !
  4. [R19] 5/5 · US Vodaphone: Very good services provided by Vi. Everywhere connectivity available
  5. [R21] 5/5 · US Good service: Fine services
  6. [R56] 5/5 · US Good Service!: Good Service!
  7. [R103] 5/5 · US Nice speed: Nice network This network is very good It’s speed very nice
  8. [R32] 4/5 · US Otp on email is helpful for helping elderly but roaming is expensive and Wi-Fi need international: Otp on email is helpful in cases where trying to do refill for elderly parents but there is a lot of lag and timing of OTP reaching is not consistent. Roaming is expensive. Wi-Fi calling should be worldwide
  9. [R53] 3/5 · US Hang: Very bad app not at all smooth to oprate needs very high speed data to operate
  10. [R72] 1/5 · US Super slow and too many ads: Terrible app. First, it is super slow especially on my slightly older phone. And on top of that, there are multiple ads that pop up, and waste time before one can get to some useful information or activity.
  11. [R77] 2/5 · US App is extremely laggy: When I swipe, the app gets stuck and it lags in an unstable way! Fix it please.
  12. [R82] 3/5 · US Goes in loop or just blank white screen: Poor error and exception handling. This app goes into loop if mobile data goes off. Or just show blank white screen when I tried to make recharge from roaming screen.
  13. [R5] 4/5 · US Network slow in our area: Same
  14. [R16] 1/5 · US 5G marketing says 1GB/S but only goes upto 13Mbps: They sell 5G plan by saying it reaches speed upto 1 GB/S. But in reality it's just few mbps. Biggest liars.
  15. [R18] 1/5 · US The poorest network i ve seen till now: The worst sim a person can have.. i beg don’t buy this please
  16. [R66] 1/5 · US Review: No internet
  17. [R9] 1/5 · US Pathetic app: This indian app is full of ads which constantly pops up my phone every now and then. Back in US, I never faced cellphone carriers apps like ATT, Verizon or TMobile to push even one such advertisement on my phone.
  18. [R11] 2/5 · US No option to turn off marketing notifications: cheap annoying tactics
  19. [R25] 3/5 · US More ads: It should have a dashboard with current balance and validity and option to get usage details and ads can follow that.
  20. [R62] 1/5 · US The worst service and app (Vi): I have 2 phones using Vodafone for me and my we ife. I use them only when we visit India. The first charge for unlimited calls + data didn't work in both phones. I have to re-pay, paying twice to get the calls going. And where can I find the current plan details? The Vi app screen is full of ads pushing us to buy more plans. Awful. I will go for other service provi
  21. [R30] 2/5 · US International roaming: I had requested for intl roaming to receive calls while i was in UK , i had to pay rs 149 which i paid , now i hv huge bill of rs 2242,i need an ecplanation or either am not guided, actually the roaming wasnt any use to me as interbet in uk was sufice , i used to get stupid calls from india from nadik elevtricity to pay my electric bills , otherwise i hvnt used the services
  22. [R33] 1/5 · US No service! On a roaming plan: I got an international roaming plan for USA. 365 days inr 3000 on may 24th.But I’m in US now and I don’t have any service. This is not what I signed up for
  23. [R67] 1/5 · US Sms problem from bank otp: My phone 9312836331 does not get signal to receive sms in us from indian bank even after recharging Rs 100 every week I try sending paytm verification sms but even after trying so many times I failed to verify my number with paytm My paytm has stopped working due to phone verification Every time I send SMS back to paytm it fails and so I am not able to login to my paytm
  24. [R68] 1/5 · US International service very bad: Please improve international service
  25. [R1] 1/5 · US Meaningless app: I have a communications prepaid card meant to pay only telecom providers as per the govt directive. And this app does not support such cards , whereas its website supports payment through such cards. What a waste of time.
  26. [R8] 4/5 · US Payment by credit cards: Why there’s no option available to pay by credit cards?
  27. [R15] 1/5 · US It doesn’t accept my international cards: As it provides international roaming to users so it should accept international credit cards as well
  28. [R63] 1/5 · US Too Many Limitations: The app doesn’t support international VISA cards; they don’t support eSIM for prepaid. Fix it.
  29. [R6] 1/5 · US poor customer service: they are not knowledgable and provide wrong instructions. they also lack ability to comprehend simple english. extremely poorly trained staff. also tell them not to breathe into microphone.
  30. [R7] 1/5 · US 😏😡: We ask for family plan and employee who was helping us he don’t understand us or they cheat us
  31. [R14] 1/5 · US Hi: Next time I will not continue with you because no facility to talk with your coustmer care person and very awkward procedure, which at this age we couldn’t follow Third class
  32. [R17] 1/5 · US Tatti customer care service: Tattti customer care service
  33. [R3] 1/5 · US No accessibility features: Apple has provided multiple ways for apps to be more accessible for visually impaired people. Vodafone has decided against implementing any of them. I can’t even increase the font size to read when my service validity date. Ability to increase text size is a minimum feature necessary for all old people who can no longer read faint text in small size.
  34. [R26] 1/5 · US Horrible app and disgusting service: It says my data is over but I am unable to see the offerings my last recharge had
  35. [R47] 1/5 · US CONFUSION CRAPPY APP: This app seems deliberately confusing, so one can’t figure out how much data you have and why even after it says you have data in one place, it tells you you don’t have data in another, and makes you purchase more data. It is one of the most infuriating and duplicitous apps and services out there. Wish there was a better service to switch to in India. Are they all this bad
  36. [R49] 1/5 · US Not very intuitive: The recharge options are confusing and have no explantaions
  37. [R10] 3/5 · US Comparatively High Rates: The Vodafone has high rates compared to the services offered by other competitive companies for same types of services.
  38. [R12] 1/5 · US So bad about Vodafone: Your recharge disappears in just in couple of days
  39. [R24] 1/5 · US Vi is horrible: They would charge you unnecessarily
  40. [R27] 5/5 · US Bad work: This is a bad ! Vi Showing 2GB per day but after recharge showing only 1.5 GB Day Net ! I port the sim tomorrow 😡
  41. [R29] 1/5 · US YOU CAN NOT PORT OUT: I am trying to port out my number just from postpaid to prepaid they forcing me to stay in vodafone 2nd it network issue in indoor area is very poor
  42. [R37] 5/5 · US Forced updates: This app forces me to update almost every time I use it. It is the most irritating thing ever.
  43. [R22] 1/5 · US Many complaints: Not able to update end date for auto pay even after multiple visits to vi help cente and the customer service agent did the updation on the app. I have been charged late fees. I even tried calling but I’m not getting any English speaking agent and I’m getting promised that I’d get a call back but do one calls. It’s been a month since I’ve been trying to update information.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store