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What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R164] 5/5 · US My Etisalat: An easy-to-use and fast program that simplifies line usage and saves balance. · translated
2. [R136] 5/5 · US Very simple and straight to the point: The app is very simple to use and is straight to the point. I believe more help screens or hints are required for the registration process other wise functionality is adequate.
3. [R145] 4/5 · US Very Convenient: Easy manage and monitor at the tip of the finger. Impressive Update: loved the green theme more.
4. [R70] 5/5 · US Review: El application 7elw w 22dr 23ml kol haga meno
5. [R73] 4/5 · US Review motawade3: Application malyaan offers w benefits kteer bas kol el baakaat ghalya 3al fady w mafeesh ta2deer lel internet f wala plan feehom w elshabaka dayman wehsha f kol 7etta bas ka overall not bad
6. [R88] 5/5 · US Excellent internet and top-notch customer service: Service and internet are beyond description, mashallah. · translated
7. [R157] 5/5 · US Alexandria: The best company in Egypt with excellent customer service and a legendary app. I switched two lines from Vodafone to Etisalat because of my love for the company, and I hope for continuous development in everything. Regards. · translated
8. [R225] 5/5 · US Customer service: They are really great and helpful
9. [R11] 1/5 · US Egypt: The latest update made the app stop working for me. · translated
10. [R12] 1/5 · US The app won't open for me: After I did the latest update for the app, I was surprised that the app wouldn't open and would disappear from the phone screen as soon as I tried to open it!!! What now? · translated
11. [R13] 1/5 · US Why doesn't it work?: It hasn't worked since the penultimate update. My phone is an iPhone 6s with iOS 15.8.7. · translated
12. [R14] 1/5 · US App doesnt work anymore: The app doesn’t work on iOS 15 devices It crashes once you open it after the new updates of the app I hope the developers look into this again.
13. [R2] 1/5 · US Fayoum: Customer service is very bad, the program is worse, and recharging via credit card is the worst. They deduct money and then say the operation failed. One star is too much for you. · translated
14. [R111] 5/5 · US 00126021177: I recharged 70 EGP to renew the package, but it wasn't renewed. Where did the money go? I'm not subscribed to anything. · translated
15. [R282] 3/5 · GB Recharge Failure: Tried to use it to recharge my mobile account using my credit card to no avail. After entering all required information the process didn’t go through (failed) due to “Unknown bank error,” whereas the bank has no problem with the transaction!!! That was a previous review. The problem STILL EXISTS!!! No one from Etisalat cared to contact and investigate! Poor customer service.
16. [R1] 1/5 · US Bad network, and I regret using it: I called customer service multiple times, but there's no internet. They say they'll activate it and to turn off the phone for two minutes, but still no internet. Any other network works perfectly. Also, the branch employee, when I bought two lines, I asked her to do a cash transfer, and she said she did, but I found out she didn't. This was at the Bella, Kafr El Sheikh branch. · translated
17. [R21] 1/5 · US Review: No one helps; everyone passes the buck: I want to change my Etisalat internet to Orange. Seriously bad service from customer service or the representative. · translated
18. [R23] 1/5 · US Bad services & very poor customer care support: I got a very bad experience after 9 years with e& There are a lot of telecommunication companies in Egypt tried to attracting us with a great offers and services. After calling many times the customer care without any support from there side ,I’ll terminate my all subscriptions mobile & adsl and move to the other company with my same number. Also ADS
19. [R7] 1/5 · US Worst ever: I thought I am able to have Internet access 24 7 but they have a different way to get our money
20. [R8] 1/5 · US ABSOLUTE GARBAGE: The biggest problem with internet service in Egypt is still the lack of unlimited internet packages. In 2026, it’s frustrating that customers have to constantly monitor their usage, buy extra quota, and worry about running out of data before the end of the month.
21. [R16] 1/5 · US Minya, Samalut: A full month with no coverage. · translated
22. [R214] 5/5 · US Login issues: Why ever time I need to login again and it almost time can’t login
23. [R260] 3/5 · GB Good but...: It’s a good app, that keeps getting better. However, it randomly logs you out and then freezes. Please fix that ( 2 years later still does the same thing ) fix it please oh and your signal is very patchy in most of Egypt.
24. [R281] 3/5 · GB Painful login: Would have expected better from Etisalat. Painful login, long time before you get the code to login. Crashes repeatedly. Nevertheless, an improvement on previous versions. Hope some some work in process.
25. [R307] 3/5 · CA Used to be great: I liked it before now it barely works cannot refresh can’t try to recharge nothing I do works
26. [R24] 4/5 · US Poor: It act as a scamming app too much notification gambling, but useless offer
27. [R29] 1/5 · US SCAMMMM: Person that sold me the service “ Bundle “ double charged me for being a tourist. Be careful when you get a plan and check online prices before paying. She also used someone’s else’s information to create an account for me. These sales people unfortunately live off ripping tourists off with no shame
28. [R38] 1/5 · US Charges: Very misleading with charges … I don’t know why
29. [R194] 4/5 · US My Etissalat is a Very bad app: It’s a very bad app it doesn’t reflect what is on Etissalat system and Etissalat themself don’t take it as prouve they deny what is shown on the app and told that their system is different and approuve only their system that’s why this app is not something with value
30. [R198] 5/5 · US The app doesn't work well: The app doesn't update data. · translated
31. [R19] 1/5 · US Rating: The new update is trash. Where is my monthly consumption? Where is bill payment?!!!!! · translated
32. [R153] 5/5 · US Suggestion: The new logo for the application is not good and doesn't represent the company because its color is similar to Vodafone, and green or blue was more effective than this. · translated
33. [R295] 3/5 · CA Some nice features and some terrible ones: The daily summaries are miserable details that need not be provided to every client. For individuals who only need to manage allocations to different numbers the previous balance statement was just perfect. For those who need the details for their internal accounting they would be much better served by an Excel sheet that can be downloaded. Please dump th
34. [R291] 3/5 · GB Hegazy: Like it as I am abroad but it's so boring to top up your phone Why I buy a card & go to the app then type the card no. Then top it up !!!!!!!!!!! If I want to buy a top up card just directly top it up in my phone screen !!!!!! But impressive service from Etisalat Egypt. Hope to see a web developer to add top up by your credit or debit cards this will be great Thanks
35. [R9] 5/5 · US Excellent: It has improved a lot. · translated
36. [R66] 4/5 · US Reasonable: Reasonably easy to use
37. [R4] 1/5 · US Ahmed's: You denied Amr Amara his rights in the target case. God will hold you accountable. We are all with Amr. · translated
38. [R5] 1/5 · US God is sufficient for me, and He is the best disposer of affairs. #SaveAmrAmara #TargetCase #AmrTheAccountingStudent'sRight #25YearOldVictim: God is sufficient for me, and He is the best disposer of affairs. #SaveAmrAmara #TargetCase #AmrTheAccountingStudent'sRight #25YearOldVictim · translated
39. [R20] 1/5 · US Sohag, El Balyna, El Haraga Qebly: A company that has nothing to do with integrity and credibility. One of the worst companies. · translated