Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Vi: Recharges & Payments vs Shell

Vi: Recharges & Payments 4.5★ · Free to download 40
Winner Shell
Shell 4.8★ · Free to download 65

Shell is the better option for fuel rewards and payment convenience, despite its app's technical issues, while Vi struggles with core functionality, network reliability, and customer service.

Full reviews: Vi: Recharges & Payments · Shell

Shell's app, while buggy and frustrating for some users, generally delivers on its core promise of fuel rewards and convenient payment at the pump. Vi, on the other hand, faces significant criticism regarding network performance, app functionality, payment issues, and poor customer support, making it a less reliable choice for telecom services.

Head to head

Features & Functionality edge: ShellR1R5R9R18
Vi: Recharges & Payments Vi users report issues with basic app functions like payment processing for certain cards R1R5, displaying incorrect data R20, and general unreliability leading to blank screens or loops R18. Some find the packages confusing R9 and the app to be primarily a marketing tool .
Shell Shell users appreciate the ability to pay at the pump and get discounts R62R71. However, the app is frequently criticized for being buggy, failing to connect to pumps R61R64R69R82, not displaying gas prices on the map , and having issues with reward tracking R66R69.
Ease of Use & Reliability tieR7R9R12R35
Vi: Recharges & Payments Vi is described as not smooth to operate and requiring high-speed data R12. Users report accessibility issues for the visually impaired R7, constant forced updates R35, and a confusing interface R9. Many find it unreliable for core services like SMS and recharge confirmation .
Shell Shell's app is often described as difficult to use, with frequent login problems , and a problematic UI that can hide input fields . Users also complain about being automatically logged out and the app crashing at critical times .
Network & Service Quality (App-Adjacent) edge: ShellR2R3R24R27
Vi: Recharges & Payments Vi users frequently complain about slow network speeds R2, poor 4G/5G connectivity R27R34, and general unreliability of calls and internet R40. Many also report issues with international roaming plans not working as expected and high charges R3R24.
Shell Shell's service quality is tied to the reliability of its app at the pump. When the app fails, it directly impacts the ability to get gas and use rewards R61R64R69. There are also complaints about inaccurate gas prices displayed in the app .
Customer Support tieR13R15R28R36
Vi: Recharges & Payments Vi receives strong criticism for poor customer service, with users reporting unknowledgeable staff providing wrong instructions R13, difficulty comprehending English R13, lack of ability to talk to a person R28, and unaddressed complaints R15R36.
Shell Shell users also report poor customer service, citing unhelpful staff , difficulty getting issues resolved , and employees not being trained on app usage .
Price/Value & Rewards edge: ShellR3R20R24R25
Vi: Recharges & Payments Vi users perceive their rates as comparatively high for the services offered R3R24 and report unnecessary charges . Some also claim that recharges disappear quickly R25 or that advertised data amounts are incorrect R20.
Shell Shell's main value proposition is fuel rewards and discounts, which many users appreciate R62R71. However, a significant number of reviews indicate that these rewards are often not applied correctly R66R69 or that the advertised discounts are misleading .
Pick Vi: Recharges & Payments if

you are an existing Vi customer who primarily uses the app for basic recharges and finds the interface generally acceptable, or if you value the transparent deals mentioned by some positive reviews .

Pick Shell if

you frequently purchase fuel at Shell stations and are looking for discounts and the convenience of paying at the pump, and are willing to tolerate occasional app glitches and potential customer service interactions to resolve reward issues R62R71.

Evidence note: Both apps have a significant number of negative reviews, often highlighting core functionality issues. For Vi, many complaints are about the underlying telecom service (network, charges, customer support) rather than just the app itself. For Shell, the issues are almost exclusively app-related, particularly concerning payment at the pump and reward application.

Frequently asked

Does the Shell app reliably apply fuel rewards?
While some users successfully receive discounts R62R71, many others report that their fuel rewards are not applied correctly, requiring them to contact customer service to manually add them or finding advertised discounts to be inaccurate R66R69.
Are there common issues with Vi's network or service through the app?
Yes, many Vi users report problems with slow network speeds R2, poor 4G/5G connectivity R27R34, unreliable calls and internet R40, and issues with international roaming plans not providing service .
Is it easy to pay at the pump with the Shell app?
Paying at the pump with the Shell app can be convenient when it works, but many users experience bugs, connection failures, or issues with the pump not registering the transaction R61R64R69R82.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Vi: Recharges & Payments 1/5 · US Meaningless app: I have a communications prepaid card meant to pay only telecom providers as per the govt directive. And this app does not support such cards , whereas its website supports payment through such cards. What a waste of time.
  2. [R5] Vi: Recharges & Payments 4/5 · US Payment by credit cards: Why there’s no option available to pay by credit cards?
  3. [R9] Vi: Recharges & Payments 3/5 · US Confusing: Packages are convoluted and confusing
  4. [R18] Vi: Recharges & Payments 3/5 · US Goes in loop or just blank white screen: Poor error and exception handling. This app goes into loop if mobile data goes off. Or just show blank white screen when I tried to make recharge from roaming screen.
  5. [R7] Vi: Recharges & Payments 1/5 · US No accessibility features: Apple has provided multiple ways for apps to be more accessible for visually impaired people. Vodafone has decided against implementing any of them. I can’t even increase the font size to read when my service validity date. Ability to increase text size is a minimum feature necessary for all old people who can no longer read faint text in small size.
  6. [R12] Vi: Recharges & Payments 3/5 · US Hang: Very bad app not at all smooth to oprate needs very high speed data to operate
  7. [R35] Vi: Recharges & Payments 5/5 · US Forced updates: This app forces me to update almost every time I use it. It is the most irritating thing ever.
  8. [R2] Vi: Recharges & Payments 4/5 · US Network slow in our area: Same
  9. [R3] Vi: Recharges & Payments 3/5 · US Comparatively High Rates: The Vodafone has high rates compared to the services offered by other competitive companies for same types of services.
  10. [R24] Vi: Recharges & Payments 3/5 · US Charges high: Not happy with the service. So high charges unnecessary
  11. [R27] Vi: Recharges & Payments 3/5 · US I'm not getting 4g I'm getting only 2g what to do: I'm not getting 4g I'm getting only 2g what to do
  12. [R13] Vi: Recharges & Payments 1/5 · US poor customer service: they are not knowledgable and provide wrong instructions. they also lack ability to comprehend simple english. extremely poorly trained staff. also tell them not to breathe into microphone.
  13. [R15] Vi: Recharges & Payments 3/5 · US Call center: Please hear my conversation with your call Centre staff for bulk improvement in your services. I spoke on 15 Jan at 12 midnight.
  14. [R28] Vi: Recharges & Payments 1/5 · US Hi: Next time I will not continue with you because no facility to talk with your coustmer care person and very awkward procedure, which at this age we couldn’t follow Third class
  15. [R36] Vi: Recharges & Payments 3/5 · US No’s of complaints for poor net work in our area.no response: I am comple to pot the other net work.No’s of time you assure to solve poor net work problem .no improvement .
  16. [R20] Vi: Recharges & Payments 5/5 · US Bad work: This is a bad ! Vi Showing 2GB per day but after recharge showing only 1.5 GB Day Net ! I port the sim tomorrow 😡
  17. [R25] Vi: Recharges & Payments 1/5 · US So bad about Vodafone: Your recharge disappears in just in couple of days
  18. [R62] Shell 5/5 · US Love my 10€ discount you don’t find anybody else doing that with good gas❤️: Love my Shell gas
  19. [R66] Shell 3/5 · US Rewards: Still waiting on my 5 cents off a gallon of gas been waiting for 4years
  20. [R69] Shell 3/5 · US When it works, it’s real good: The app makes it easy to pay at a Shell station. It’s very finicky though. Prepare for hiccups or technical difficulties during purchasing and no way to get out of the loop. It also has a purchase limit per day, so it’s not great for long road trips. It also hasn’t been keeping tabs on my rewards to the next status level. I’d give this an average rating, which is “it
  21. [R71] Shell 5/5 · US Works: App works as expected. Love being able to add payment method and get discounts with my elite card
  22. [R34] Vi: Recharges & Payments 1/5 · US 5G marketing says 1GB/S but only goes upto 13Mbps: They sell 5G plan by saying it reaches speed upto 1 GB/S. But in reality it's just few mbps. Biggest liars.
  23. [R40] Vi: Recharges & Payments 1/5 · US The poorest network i ve seen till now: The worst sim a person can have.. i beg don’t buy this please
  24. [R61] Shell 1/5 · US Buggy: Pay at pump processing is very buggy. Couldn’t process transaction in store or at pump😡
  25. [R64] Shell 1/5 · US Will gladly take your money: Every time I use the app, it takes the surcharge and takes forever to give that money back because for some reason it just does not want to connect to my car and charge correctly so I end up having to cancel and wait up to 15 days
  26. [R82] Shell 4/5 · US Pump not registering: The app is wonderful and I love getting the rewards but the fact that the app either doesn’t register to the pump or the app continuously doesn’t work sucks.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store