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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Donatos Pizza vs Domino's Pizza USA

Donatos Pizza 4.7★ · Free to download 30
Winner Domino's Pizza USA
Domino's Pizza USA 4.8★ · Free to download 60

Domino's Pizza USA is the better choice due to its slightly more functional app, despite recent negative updates, while Donatos Pizza's app is plagued by widespread, long-standing critical issues that often prevent users from ordering.

Full reviews: Donatos Pizza · Domino's Pizza USA

While both apps have faced recent issues and negative feedback regarding updates, Domino's Pizza USA's app generally remains more functional for ordering. Donatos Pizza's app, however, suffers from severe and persistent glitches that frequently prevent users from logging in, placing orders, or utilizing rewards, making it often unusable.

Head to head

App Functionality & Reliability edge: Domino's Pizza USAR1R6R7R15
Donatos Pizza Donatos Pizza's app is widely criticized for being extremely glitchy, often preventing users from adding items to orders, accepting addresses, or completing payments due to errors like 'Invalid Token Error' or internal server errors R1R6R7R15. Many users report the app crashing on launch, not opening at all, or becoming completely unresponsive . The app's issues are described as persistent, worsening with updates, and have led to customers being unable to order for months or even years R52.
Domino's Pizza USA Domino's Pizza USA's app also experiences significant functionality issues, particularly after recent updates. Users report being signed out frequently, password reset links not working, and accounts being locked R61. Some users encounter issues with items in the cart, payment failures, or the app being slow and unresponsive . However, some reviews indicate that recent updates have improved performance for some users, making it smoother and faster .
Rewards and Deals edge: Domino's Pizza USAR4R13R17R19
Donatos Pizza Donatos Pizza users frequently report issues with their rewards program, stating that points are lost, rewards never load, or deals do not work within the app R4R13R17R19. Some users mention their rewards account always showing 'pending' or being unable to view or redeem points R19R33.
Domino's Pizza USA Domino's Pizza USA users also experience problems with rewards and deals, including points disappearing after updates, errors when accessing rewards, and issues with deals not applying correctly or being unavailable . Some users find the process of redeeming points cumbersome, requiring email codes and experiencing delays .
User Interface and Experience edge: Domino's Pizza USAR10R11R15R26
Donatos Pizza Donatos Pizza's app is criticized for a poor user interface, with issues like inability to scroll to hit 'enter' for credit card updates, buttons not appearing, and a confusing flow R10R11R15. Users describe the UI as not the best looking, outdated, and difficult to navigate R26.
Domino's Pizza USA Domino's Pizza USA's app has received mixed feedback on its UI. Some users praise a new design for being smoother and faster , while others find it less user-friendly, harder to navigate, and that 'things aren't where they should be' . There are complaints about hidden pricing until checkout and the inability to easily reorder past items .
Delivery and Order Tracking tieR3R19R21R60
Donatos Pizza Donatos Pizza users express a desire for order tracking features and the ability to drop a pin for delivery R19. There are also complaints about food not arriving warm or hot when third-party delivery services are used R3. Some users report issues with address validation and delivery radius R21R60.
Domino's Pizza USA Domino's Pizza USA's tracker is often described as inaccurate and useless, showing pickup times much sooner than reality or drivers not being as close as indicated R75R88R97. Some users report issues with delivery radius, being unable to get delivery even for short distances . There are also complaints about drivers bringing incorrect orders or raw pizza .
Customer Support and Communication tieR8R12R19R61
Donatos Pizza Donatos Pizza users mention that contacting customer care for app issues is not worth the effort R19. The AI phone system is described as awful and taking too long to order R8. Employees at multiple locations reportedly complain about the online ordering experience R12.
Domino's Pizza USA Domino's Pizza USA users report that the bot support is worthless and customer support can be slow to respond to account issues R61. There are also complaints about excessive notifications for offers, even when turned off .
Pick Donatos Pizza if

You primarily value Donatos' pizza quality and are willing to order in-store or by phone, as the app is highly unreliable R4R12.

Pick Domino's Pizza USA if

You need a functional app for ordering pizza, even if it has occasional glitches and requires frequent updates, as Domino's app is generally more capable of completing orders than Donatos' .

Evidence note: Both apps are free to download, so there is no free-vs-paid asymmetry. The reviews for Donatos Pizza are overwhelmingly negative regarding app functionality, with many users reporting the app is completely unusable. Domino's Pizza USA also has significant negative reviews, particularly concerning recent updates, but the issues appear less universally critical than Donatos'.

Frequently asked

Which app is more reliable for placing an order?
Domino's Pizza USA's app is generally more reliable for placing an order, despite complaints about frequent updates and occasional payment failures, while Donatos Pizza's app is frequently reported as completely broken, preventing users from adding items, validating addresses, or completing checkout R50R52.
Do either of these apps have issues with rewards programs?
Yes, both apps have reported issues with their rewards programs; Donatos Pizza users frequently state that rewards never load or points are lost R4R17R20R33, and Domino's Pizza USA users report points disappearing after updates and errors when trying to access or redeem rewards .
Are there problems with delivery tracking in either app?
Donatos Pizza users wish for order tracking and the ability to drop a pin for delivery R19, while Domino's Pizza USA's tracker is often criticized for being inaccurate, showing incorrect pickup times or driver locations R75R88R97.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Donatos Pizza 2/5 · US Terrible: App is extremely glitchy. At first it wouldn’t accept my address that I had previously saved. Now it won’t even allow me to add pizzas to the order. The final straw is I gave up and my bf got a completely different price on his app.
  2. [R6] Donatos Pizza 3/5 · US App not working: I keep getting and an internal server error when attempting to pay! Have had to call or go to the store to order. Then I don’t get my points for the purchase. Been going on for over a week now!
  3. [R7] Donatos Pizza 1/5 · US I can almost never complete my order due to Invalid Token Error: This app is so frustrating. I always log in and order everything with no problem. Then when I go to submit the payment, I get an error message.
  4. [R15] Donatos Pizza 3/5 · US Problem ordering: The app is so easy to use, I just wish I could actually check out. It doesn’t allow me to scroll down to verify my CVV code when I am checking out. Not sure if this is a problem with everyone or if it’s just me, but I also have this problem on my husband’s phone.
  5. [R4] Donatos Pizza 1/5 · US Seemingly broken: Technical errors every time I try to use the app. I feel like I’ve lost a lot of rewards points because of this, which is the whole point of having this app. Great food, but the app never works properly for me.
  6. [R13] Donatos Pizza 3/5 · US I love donatos pizza I just wish the app was better: Anytime I order from your app the special deals never work and it upsets me because I love you guys and when the app glitches I can’t afford to buy it. So please fix the app it genuinely would mean the world to me to see your app and services flourish to more people
  7. [R17] Donatos Pizza 3/5 · US App took my points for rewards: For the most part it’s easy to navigate the app but it took around 150 points from me when I didn’t spend the points.
  8. [R19] Donatos Pizza 3/5 · US Pizza great, App not so great: The donatos app is glitchy as all get out. Really wish there was a tracking for delivery and you could drop a pin to where you want the pizza delivered. I have had the app over 2 years and my rewards account always shows “pending”, so I never get deals. Not worth contacting customer care because hey - it’s just pizza and who has time for all that? Would be nice
  9. [R10] Donatos Pizza 1/5 · US Flat out didn’t work: Can’t log on with existing account information. Created New account but hitting the place order button does nothing, no error messages, no confirmation messages. Just no change in the screen. Over all app is unresponsive and the flow does not make sense.
  10. [R11] Donatos Pizza 3/5 · US App is awful: No way to go into your account and update your credit card when the number changes- yes we followed the on screen prompts however you cannot scroll up to hit “enter!” So dumb!!! This happens all the time so we have to select “pay at Donatos!” Should be easy to fix, why can’t IT figure this out please!!!
  11. [R26] Donatos Pizza 2/5 · US One of the worst restaurant apps I’ve used: The UI is already not the best looking, but now 5-6 separate times I have tried to place an order only to have the app glitch out and not allow me to complete my order. They offer 2 deals at my nearest location and when I use the app to try to redeem one of the deals, by the time I try to go to my cart to checkout, the app glitches and removes one of my
  12. [R3] Donatos Pizza 3/5 · US Suggestion: You should add a notification letting us know that a food delivery service is going to be used to deliver our food before we submit the order so we can cancel it because I have never once gotten my food warm or hot since you started using them.
  13. [R21] Donatos Pizza 3/5 · US Could Not Validate Address: Regardless of how I enter my address, and even choosing their suggested address I get a “could not validate address” error. Ordering from elsewhere because it’s impossible for me to order via the app.
  14. [R60] Donatos Pizza 1/5 · US Delivery Radius: You won’t deliver to my address that’s less than 3.5 miles from your closest store? That makes zero sense. It’s less than 10 minutes.
  15. [R8] Donatos Pizza 4/5 · US Their AI phone system is awful: It took a needlessly long amount of time to order rather than simply talking to a human.
  16. [R12] Donatos Pizza 1/5 · US JANE, FIX THIS APP!!!!!: The app and online ordering is TERRIBLE!! Even the employees at multiple locations complain about the online experience. And bore that you have to call and get a third party you’re almost forced to use the online version and the developer is TERRIBLE!!! Please, please, please….., please someone at Donatos get this taken care of!!
  17. [R61] Domino's Pizza USA 1/5 · US It would be nice if I could use it.: The app signed me out then the password reset link wouldn’t work and now my account has been locked for a few days. The bot is worthless and customer support hasn’t gotten back to me. Hopefully they can fix it because when the app works it’s good but if you can’t use the app it’s worthless.
  18. [R50] Donatos Pizza 1/5 · US Broken app: Today I tried for the third time in the past week to place an order. I can add everything my office needs to the order but when click to pay nothing happens. How do you have an app that doesn’t accept orders??
  19. [R52] Donatos Pizza 1/5 · US App is BROKEN: I am surrounded by every pizza giant there is. Donatos is closest. I NEVER eat there any more because your app just DOES NOT WORK. I order large orders at least monthly for events. This has been going on at least 2 years now where I (and according to reviews many others) can’t even order. What kind of morons are in charge of your app development? You are a multi billion dollar corpo
  20. [R20] Donatos Pizza 1/5 · US Rewards never load: This app is absolute garbage. Rewards will never load, buttons sometimes show up, can’t navigate back from some menus. Just trash.
  21. [R33] Donatos Pizza 1/5 · US Fix rewards: unable to view or redeem points on app or site
  22. [R75] Domino's Pizza USA 3/5 · US Needs upgrades: It never lets me order pizza without any sauce- and on top of that their deliver updates needs to be better. Map doesn’t move- it’ll say driver is entering my neighborhood but isn’t even remotely close
  23. [R88] Domino's Pizza USA 1/5 · US Tracker: The tracker concept is a great idea. However it’s completely inaccurate and useless at the Domino’s I visit. It always takes 3x as long as quoted and immediately moves to Make status which is always well before it moves to Make status on the in store tracker.
  24. [R97] Domino's Pizza USA 1/5 · US Not accurate: Regularly shows a pickup time much sooner than when the pizza is actually ready. Often will show up and the pizza has not even been started

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store