Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
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The verdict on

Donatos Pizza

10
User verdict / 100 High confidence In trouble

The Donatos Pizza app is currently experiencing severe technical issues, making it largely unusable for ordering, managing rewards, or even logging in, despite users consistently praising the quality of Donatos' food.

4.7★ lifetime (117,497) Free to download since 2013 by Donatos Pizzeria, LLC updated 1.3 mo ago recent negative 90% 120 reviews across 1 regions
App Functionality User Experience Rewards & Deals Website Parity Delivery & Location
5★3
4★1
3★21
2★31
1★194
recent reviews across 1 regions, vs the 4.7★ lifetime average

Recent reviews indicate that the Donatos Pizza app is plagued with numerous critical bugs, preventing users from completing orders, accessing rewards, or even opening the app. While the pizza itself receives high praise, the app's poor functionality is driving customers to order elsewhere or use alternative methods. The app's performance has significantly declined, contradicting the positive lifetime rating.

What users like

  • Donatos pizza is consistently highly rated by usersR2R18R151R50
  • Some users report the latest update solved previous issuesR15

What users complain about

  • App frequently crashes on launch or during useR8R29R35R39
  • Users cannot complete orders due to various errors (e.g., 'Invalid Token', payment issues, items not adding/removing)R1R3R4R10
  • Login issues are common, including inability to log in, being logged out, or endless login loopsR4R17R21R32
  • Rewards points often do not load, are lost, or cannot be redeemedR2R10R11R12
  • The app is slow and unresponsive, with significant lagR13R194R197R218
  • Deals and coupons frequently do not work or cause errorsR14R26R38R42
  • The user interface is described as poor, confusing, and outdated, with display issuesR14R19R24R30
  • The app's issues are mirrored on the Donatos website, suggesting systemic problemsR6R23R28R34
  • Some users report issues with address validation or delivery radiusR1R12R56R128
  • The app sometimes requires the phone's access PIN, which is a security concern for usersR236
  • Lack of order tracking is a common complaint, especially when third-party delivery services are usedR7R31R50R101
  • Customer service issues, including difficulty getting refunds or dealing with AI phone systems, are mentionedR42R90R101R139

Latest update · v3.4.1

What the developer says changed (the verdict above weighs this against what reviewers report):

Push notification integration. Caching improvements. Minor bug fixes related to customer communication.

Recurring themes

App Functionality negative
The app is widely reported as broken, glitchy, and unusable. Users cannot complete orders, log in, or access basic features. Many report crashes, freezing, and error messages like 'Invalid Token'. This directly contradicts the developer's notes about 'minor bug fixes' and 'caching improvements'.R1R3R4R8
Rewards & Deals negative
Users consistently report issues with the rewards program, stating points don't load, are lost, or cannot be redeemed. Special deals and coupons often fail to apply or cause errors during checkout.R2R10R11R12
User Experience negative
The app is described as having a poor, confusing, and outdated user interface. Users experience slowness, unresponsiveness, and difficulty navigating menus or inputting information. This leads to frustration and abandoned orders.R14R19R24R30
Website Parity negative
Many users report that the Donatos website suffers from the same or similar issues as the app, indicating a broader problem with their online ordering systems.R6R23R28R34
Delivery & Location negative
Some users encounter problems with address validation, delivery radius, or lack of transparency when third-party delivery services are used, leading to cold food or untracked orders.R1R7R12R56

Who it's for

This app is for Donatos Pizza loyalists who are willing to tolerate significant technical issues and potential frustration to order their preferred pizza R2R50. It is NOT for users who expect a smooth, reliable ordering experience, want to consistently use rewards or deals, or prefer to avoid calling the store to place orders R2R6R8.

Evidence note: The recent reviews are overwhelmingly negative, focusing almost exclusively on app malfunctions. While one review R15 indicates the newest update solved previous issues, the vast majority of recent feedback contradicts this, suggesting the update either introduced new problems or failed to fix widespread existing ones. The high lifetime rating of 4.73 is not reflected in the recent user experience, indicating a significant negative trajectory in app performance.

Frequently asked

Why is the Donatos Pizza app not working?
The Donatos Pizza app is frequently reported as broken, glitchy, and unusable due to various technical errors, including crashes, login failures, inability to complete orders, and issues with rewards and deals R1R3R4R8.
Can I use Donatos app rewards?
Many users report significant difficulty using Donatos app rewards, with points often not loading, being lost, or being impossible to redeem due to app glitches R2R10R11R12.
Does the Donatos app support order tracking?
The Donatos app generally lacks order tracking functionality, which is a common complaint, especially when third-party delivery services are used R7R31R50R101.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] 1/5 · US Seemingly broken: Technical errors every time I try to use the app. I feel like I’ve lost a lot of rewards points because of this, which is the whole point of having this app. Great food, but the app never works properly for me.
  2. [R18] 5/5 · US Great Pizza: Great App
  3. [R151] 5/5 · US Great pizza. Great service: Made my order online. Got to the store and Grub Hub had confused things. The folks on site jumped to and corrected and tort things going ASAP. Food was perfect. Folks at store were excellent.
  4. [R50] 3/5 · US Pizza great, App not so great: The donatos app is glitchy as all get out. Really wish there was a tracking for delivery and you could drop a pin to where you want the pizza delivered. I have had the app over 2 years and my rewards account always shows “pending”, so I never get deals. Not worth contacting customer care because hey - it’s just pizza and who has time for all that? Would be nice
  5. [R15] 5/5 · US Newest app update solved all the previous issues I had.: Adjusting my rating accordingly.
  6. [R8] 1/5 · US Can't even open it now: The app is terrible!!!!! I've struggled with it over the last year or more. Now it won't even open. Several times I was so frustrated that we didn't even order from them and ate elsewhere! Lost my business.
  7. [R29] 1/5 · US App won’t even open now!!!: Just updated the app, tried deleting and reinstalling and app closes as soon as it opens!! Seems like glitchy apps have been plaguing Donatos Pizza for years. Not sure when they’re going to get their act together and hire some decent developers. Will be looking to order at other pizza establishments until then. Donatos has good pizza, but tired of the constant app issue
  8. [R35] 1/5 · US App won’t even open: Every time I’ve had a craving for pizza the last few months and tried to open the app it completely crashes.
  9. [R39] 1/5 · US Doesn’t work: The app appears on my phone when I click on it. And then it goes away about a second later
  10. [R1] 2/5 · US Terrible: App is extremely glitchy. At first it wouldn’t accept my address that I had previously saved. Now it won’t even allow me to add pizzas to the order. The final straw is I gave up and my bf got a completely different price on his app.
  11. [R3] 1/5 · US I can almost never complete my order due to Invalid Token Error: This app is so frustrating. I always log in and order everything with no problem. Then when I go to submit the payment, I get an error message.
  12. [R4] 1/5 · US Flat out didn’t work: Can’t log on with existing account information. Created New account but hitting the place order button does nothing, no error messages, no confirmation messages. Just no change in the screen. Over all app is unresponsive and the flow does not make sense.
  13. [R10] 3/5 · US App not working: I keep getting and an internal server error when attempting to pay! Have had to call or go to the store to order. Then I don’t get my points for the purchase. Been going on for over a week now!
  14. [R17] 1/5 · US Always Something Wrong: App now opens, so that’s an improvement. However, when placing an order, it says the location is closed on that day. And every other location and day says the same thing. This is just embarrassing from a large company. Hire an actual app developer who knows what they’re doing. There was a time when this app worked perfectly fine, and now it’s always broken. What are you d
  15. [R21] 1/5 · US Not usable: Impressively bad app currently. Asks you to turn on facial rec, once you do that you’re still not logged in. You try to login and it reverts you to the front page with no chance to click sign in. You go guest route, fill your cart and get ‘invalid token’ again. TOUGH
  16. [R32] 1/5 · US App never works: Can never get the app to work or log me in. It continues to glitch and not worth having.
  17. [R11] 1/5 · US Rewards never load: This app is absolute garbage. Rewards will never load, buttons sometimes show up, can’t navigate back from some menus. Just trash.
  18. [R12] 1/5 · US i can’t deliver food to my house and my points system been broken for a while now.: fix your app.
  19. [R13] 2/5 · US Your ap rewards: The ap can be difficult to use and needs a big update. The rewards seem to be offline frequently, the ap is slow, it has errors. Please update
  20. [R194] 3/5 · US Slow: Pizza is great. App is so slooooooow.
  21. [R197] 3/5 · US Always Glitchy: The app is very glitchy. Often I have to close it, clear everything in the background, and reopen the app a few times just to get through a pizza order.
  22. [R218] 3/5 · US Slow / Buggy: I’m not how their rating got so high because this app is not 5 stars at all. 3 stars TOPS and that’s because the pizza is great. I watched the prices glitch out on screen. What?! Also it’s wild how slow the speed is. Tap. Wait. Tap. Wait. Repeat. The website is hot garbage too. They need to get their act together. It’s why we end up eating dominos. Y’all hear me? Your app and websit
  23. [R14] 2/5 · US One of the worst restaurant apps I’ve used: The UI is already not the best looking, but now 5-6 separate times I have tried to place an order only to have the app glitch out and not allow me to complete my order. They offer 2 deals at my nearest location and when I use the app to try to redeem one of the deals, by the time I try to go to my cart to checkout, the app glitches and removes one of my
  24. [R26] 3/5 · US I love donatos pizza I just wish the app was better: Anytime I order from your app the special deals never work and it upsets me because I love you guys and when the app glitches I can’t afford to buy it. So please fix the app it genuinely would mean the world to me to see your app and services flourish to more people
  25. [R38] 1/5 · US I wish I could give this 0 stars: The app is pathetic. Somehow worse than the website. The second you opt to use a deal or a coupon code your subtotal/total both return $NaN. Do you only have junior engineers working there? I know product owners who can who implement front end calculations. WRITE UNIT TESTS. The level of ineptitude is disturbing. Quality engineers should be fired also.
  26. [R42] 1/5 · US App is Unusable: App is always jank, learned to navigate it despite said janky-ness. However the app for the past month or two has been unable to load after I select my location for pickup. Pathetic attempt at an app, maybe I could drop a couple YouTube guide videos on app development to help the cause. Don’t even try to call in and order because you will have to “converse” with a AI order machine
  27. [R19] 1/5 · US Fix your site!: Fix your site! If you try to free text anything, whether it is your contact info, tip, or credit card number, the page gets cut off and you cannot hit submit to go to the next page when ordering a pizza. Extremely annoying. This renders the app completely useless on your phone and forces you to login on a computer.
  28. [R24] 3/5 · US App is awful: No way to go into your account and update your credit card when the number changes- yes we followed the on screen prompts however you cannot scroll up to hit “enter!” So dumb!!! This happens all the time so we have to select “pay at Donatos!” Should be easy to fix, why can’t IT figure this out please!!!
  29. [R30] 3/5 · US Problem ordering: The app is so easy to use, I just wish I could actually check out. It doesn’t allow me to scroll down to verify my CVV code when I am checking out. Not sure if this is a problem with everyone or if it’s just me, but I also have this problem on my husband’s phone.
  30. [R6] 1/5 · US Don’t get it: App and website are both trash. If it’s not one it’s both. Don’t waste your time.
  31. [R23] 1/5 · US Application: This is probably the worst app to try and use to order food. Their own website is just as bad. I check all the time for possible updates to the app with no success.
  32. [R28] 1/5 · US Fix your app: The amount of issues I had with this app is insane. Don’t even want to order from this place cause of this app, nether the less, the website is no better either. Get it together.
  33. [R34] 2/5 · US Glitchy, just use the website instead: Like other reviewers, Donatos app is full of issues that I’ve encountered for years at this point. Sometimes you can’t log in at all, just continuously looping you back to the sign in page. It ALWAYS forgets my information so I’m never logged in, I have to play the game of what’s-my-password-this-time every time I want a pizza. For awhile it didn’t properly l
  34. [R56] 1/5 · US Delivery Radius: You won’t deliver to my address that’s less than 3.5 miles from your closest store? That makes zero sense. It’s less than 10 minutes.
  35. [R128] 3/5 · US Could Not Validate Address: Regardless of how I enter my address, and even choosing their suggested address I get a “could not validate address” error. Ordering from elsewhere because it’s impossible for me to order via the app.
  36. [R236] 3/5 · US IPhone PIN?!: I like the app but recently it now requires my phone’s access PIN or it won’t let me log into the app. From a security perspective l, this is not acceptable. Why does an app need my phone’s PIN?
  37. [R7] 3/5 · US Suggestion: You should add a notification letting us know that a food delivery service is going to be used to deliver our food before we submit the order so we can cancel it because I have never once gotten my food warm or hot since you started using them.
  38. [R31] 2/5 · US Love the pizza hate the app: The app is real glitchy. Can access rewards without getting an invalid token error. Same goes for trying to check out. The app turns what should seemingly be an easy process to a 20+ min battle. Please fix it and add order tracking as well
  39. [R101] 2/5 · US Donatos: Best tasting pizza but cut off middleman order from DoorDash at least can track your order, not app or web my last order was never delivered could not track because they didn’t use own delivery person they use DoorDash I didn’t use DoorDash but should have. Call restaurant Donatos don’t give refund only new orders. I deleted my account no need for purchase rewards can get promo from DoorD
  40. [R90] 1/5 · US Good pizza garbage app: The app is absolute garbage. It glitches constantly and puts random items in your cart. Not sure if this is intentional, but I had to fight with Donatos to get them to refund an item that I didn’t even add to the cart. Other times I try and remove an item only to get an error message. Whomever developed this trash app hopefully wasn’t paid.
  41. [R139] 4/5 · US Their AI phone system is awful: It took a needlessly long amount of time to order rather than simply talking to a human.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store