Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Donatos Pizza vs Pizza Hut

Donatos Pizza 4.7★ · Free to download 25
Winner Pizza Hut
Pizza Hut 4.7★ · Free to download 55

Choose Pizza Hut for a more reliable ordering experience.

Full reviews: Donatos Pizza · Pizza Hut

While both apps have their share of issues, Pizza Hut's app generally offers a more stable experience compared to the frequent glitches reported with Donatos Pizza. Users of Pizza Hut note improvements and usability, whereas Donatos users express frustration with technical errors and unresponsive features.

Head to head

features edge: Pizza HutR3R19R68R77
Donatos Pizza Users frequently mention that Donatos Pizza lacks essential features like order tracking and has issues with their rewards system.
Pizza Hut Pizza Hut users appreciate the variety of deals and the ability to customize orders, although they also report glitches.
ease of use edge: Pizza HutR1R10R68R72
Donatos Pizza Donatos Pizza users report multiple issues with navigating the app and completing orders due to glitches and errors.
Pizza Hut Pizza Hut users have also faced usability issues, but many note improvements in recent updates.
reliability edge: Pizza HutR4R12R68R119
Donatos Pizza The Donatos Pizza app is described as frequently broken and unresponsive, leading to frustration.
Pizza Hut Pizza Hut has its own reliability issues, but users report that it has improved over time and is generally more functional.
price/value edge: Pizza HutR13R31R77R90
Donatos Pizza Donatos Pizza users express disappointment over the app's inability to apply deals or track rewards effectively.
Pizza Hut Pizza Hut users appreciate the value of their deals, although some note that prices have increased.
support tieR12R90R114
Donatos Pizza Users of Donatos Pizza often mention a lack of effective customer support for app issues.
Pizza Hut Pizza Hut users also express frustration with support, but some have received help after updates.
Pick Donatos Pizza if

you prefer Donatos Pizza and are willing to deal with app issues for their food.

Pick Pizza Hut if

you want a more reliable app experience and access to a wider range of deals.

Evidence note: The evidence leans towards Pizza Hut being more reliable, but both apps have significant user complaints.

Frequently asked

Which app is better for ordering pizza?
Pizza Hut generally provides a more reliable ordering experience with fewer reported glitches compared to Donatos Pizza, which has many users frustrated with its app functionality.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] Donatos Pizza 3/5 · US Suggestion: You should add a notification letting us know that a food delivery service is going to be used to deliver our food before we submit the order so we can cancel it because I have never once gotten my food warm or hot since you started using them.
  2. [R19] Donatos Pizza 3/5 · US Pizza great, App not so great: The donatos app is glitchy as all get out. Really wish there was a tracking for delivery and you could drop a pin to where you want the pizza delivered. I have had the app over 2 years and my rewards account always shows “pending”, so I never get deals. Not worth contacting customer care because hey - it’s just pizza and who has time for all that? Would be nice
  3. [R68] Pizza Hut 5/5 · US Much improved.: I had previously given a negative 1 star because of long standing glitchy issues but they finally worked on it and did a revamp that works perfectly fine now. Thanks for fixing this. I use it fairly regularly and it is very easy to use and reliable now! For those still having issues, I would recommend uninstalling the app and then reinstalling fresh.
  4. [R77] Pizza Hut 5/5 · US Best Option: Pizza Hut - Ultimate Hut Bundle is best - can add unlimited toppings to two medium pizzas (which cost a fortune w/o deal)... can really get great pizzas + chicken + cinnamon stix and teo sauces... great deal for family dinner
  5. [R1] Donatos Pizza 2/5 · US Terrible: App is extremely glitchy. At first it wouldn’t accept my address that I had previously saved. Now it won’t even allow me to add pizzas to the order. The final straw is I gave up and my bf got a completely different price on his app.
  6. [R10] Donatos Pizza 1/5 · US Flat out didn’t work: Can’t log on with existing account information. Created New account but hitting the place order button does nothing, no error messages, no confirmation messages. Just no change in the screen. Over all app is unresponsive and the flow does not make sense.
  7. [R72] Pizza Hut 3/5 · US Good app, when it wants to work.: It’s a good, to the point app, but whenever I want to pay with credit card, it has the tendency of not going through, forcing me to start over multiple times, closing the app over and over, so it works. Absolutely ridiculous.
  8. [R4] Donatos Pizza 1/5 · US Seemingly broken: Technical errors every time I try to use the app. I feel like I’ve lost a lot of rewards points because of this, which is the whole point of having this app. Great food, but the app never works properly for me.
  9. [R12] Donatos Pizza 1/5 · US JANE, FIX THIS APP!!!!!: The app and online ordering is TERRIBLE!! Even the employees at multiple locations complain about the online experience. And bore that you have to call and get a third party you’re almost forced to use the online version and the developer is TERRIBLE!!! Please, please, please….., please someone at Donatos get this taken care of!!
  10. [R119] Pizza Hut 1/5 · US Horrible App!!!!: Pizza delivery tracker LITERALLY doesn't track your order at all!!!! Your order NEVER progresses past "Received." You will NEVER know when your order is being made or out for delivery when using the Pizza Hut iOS App. This has been a problem for more than 1 year.
  11. [R13] Donatos Pizza 3/5 · US I love donatos pizza I just wish the app was better: Anytime I order from your app the special deals never work and it upsets me because I love you guys and when the app glitches I can’t afford to buy it. So please fix the app it genuinely would mean the world to me to see your app and services flourish to more people
  12. [R31] Donatos Pizza 1/5 · US Rewards Never Work: I order from here almost once a week. Why doesn’t the rewards work? Thinking about switching because of this.
  13. [R90] Pizza Hut 1/5 · US Fake promos: The app advertised a promotion where you pay with Venmo and you get a coupon for a free pizza. I never got my coupon, so I contacted customer support. They asked me for the same information 3 times and did everything in their power to not help me. App works fine otherwise, but don’t offer me free food if you aren’t gonna give it to me.
  14. [R114] Pizza Hut 1/5 · US REDEEMING ISSUES: There are some fundamental glitches within the reward redemption system that should be attended to in order for members to benefit from the rewards they’ve earned

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store