Pizza Hut

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R52] 5/5 · US Much improved.: I had previously given a negative 1 star because of long standing glitchy issues but they finally worked on it and did a revamp that works perfectly fine now. Thanks for fixing this. I use it fairly regularly and it is very easy to use and reliable now! For those still having issues, I would recommend uninstalling the app and then reinstalling fresh.
2. [R65] 3/5 · US Good app, when it wants to work.: It’s a good, to the point app, but whenever I want to pay with credit card, it has the tendency of not going through, forcing me to start over multiple times, closing the app over and over, so it works. Absolutely ridiculous.
3. [R110] 5/5 · US Best Option: Pizza Hut - Ultimate Hut Bundle is best - can add unlimited toppings to two medium pizzas (which cost a fortune w/o deal)... can really get great pizzas + chicken + cinnamon stix and teo sauces... great deal for family dinner
4. [R1] 1/5 · US Awful: I tried to sign in on app by receiving a code. They send the code at for example 5:49pm. I type it in at 5:50pm, it says invalid code. When placing an order on the website during checkout it says webpage error. Then it reloads. Please fix this problem if you want your customers to take advantage of your reward program.
5. [R4] 1/5 · US Unable to get past the code verification screen: Frequently have issues with the app. Latest glitch is just trying to even log in again. Have to request a code, then when the screen comes up, there is no way to enter the code or scroll down, or do anything but go back and request another code.
6. [R6] 1/5 · US Can’t sign in.: This app keeps asking to text code and it does but the submit button is so far off the bottom of the screen I can’t click on it
7. [R9] 1/5 · US The app is awful: I have been a rewards member for several years. I used to have no trouble logging in. Now I have to use a code which does NOT give me the option to log on as a member. Today, I couldn’t get my code by email, only by phone number. I know I have unused points and have had this issue with the app since they changed it. I have not been getting credit for ordering the past several tim
8. [R2] 1/5 · US Unusable: I used to use this all the time but now it won’t let me select a payment method so I can’t order anything. I deleted and redownloaded the app. It still does it.
9. [R12] 2/5 · US Cannot spilt payment with a gift card and other payment issues!: Creating your order and adding it to your cart is easy enough, but I have a huge issue with not being able to split payments between a gift card, along with and another payment method I found on the app and website. I had a $40 order and wanted to apply a $20 gift card towards the balance, but continued to get an error message saying
10. [R19] 1/5 · US Transaction always fails: Update I don’t know if it’s gonna show my previous review but now I’ve received a text message confirmation for my order but the app still says no order was placed so at this point I’m playing Russian roulette with if I’m having dinner or not tonight
11. [R53] 1/5 · US Updates.. I think Not !: He did updates, but now it’s even worse than before. We’re unable to process our order because it keeps saying not more than one payment method can be allowed. We always pay using the same card. We can’t even change it to pay in the store because it won’t allow us past that next step.
12. [R5] 1/5 · US Needs help: The app is convenient however it’s not always accurate. Oder tracking is never updated
13. [R18] 1/5 · US App is not good: There are no updates and there is no true tracking deliveries. My delivery was 45 minutes later than it kept saying it would be here.
14. [R21] 1/5 · US Update: New update makes tracking orders impossible so you have no idea when your food is gonna be delivered.
15. [R39] 1/5 · US Horrible App!!!!: Pizza delivery tracker LITERALLY doesn't track your order at all!!!! Your order NEVER progresses past "Received." You will NEVER know when your order is being made or out for delivery when using the Pizza Hut iOS App. This has been a problem for more than 1 year.
16. [R27] 3/5 · US Sad Face: Well updated the app. Not sure whose fault but lost all my points Pizza Hut prices went way up can’t hit contactless delivery and only 40 characters to explain to the driver where to go for delivery. #sadface
17. [R10] 1/5 · US Account no longer exists: After the latest update, my account doesn’t exist anymore apparently and I have no access to any of my rewards or order history
18. [R23] 1/5 · US They Deleted my account and I lost all my points: Used the app pretty regularly and was saving up a bunch of points for free pizza, and after update my account no longer exsists.
19. [R33] 1/5 · US REDEEMING ISSUES: There are some fundamental glitches within the reward redemption system that should be attended to in order for members to benefit from the rewards they’ve earned
20. [R34] 1/5 · US BS: WHY MAKE ME UPDATE THE APP AND THEN NOT WORK. Put some money into the app, good lord it sucks.
21. [R35] 1/5 · US Sucks: Constantly needing to update and sign in. Sometime notification promos aren’t even accessible!!
22. [R69] 4/5 · US Updates: What’s with all the updates?? It’s kinda crazy
23. [R70] 1/5 · US Lol: Only because they forced me to stop ordering and update the app mid order, which erased my cart
24. [R3] 1/5 · US Forced location: Searching by city or zip code doesn’t yield any results, even though you’re given that option. The app will only give you results if you give it access to your location.
25. [R31] 1/5 · US Bad load: Doesn’t load or fit screen correctly
26. [R42] 1/5 · US app issues: app doesnt fit on iphone screen. i can sign up i will just delete app. learn how to make an app
27. [R11] 1/5 · US Fake promos: The app advertised a promotion where you pay with Venmo and you get a coupon for a free pizza. I never got my coupon, so I contacted customer support. They asked me for the same information 3 times and did everything in their power to not help me. App works fine otherwise, but don’t offer me free food if you aren’t gonna give it to me.
28. [R30] 3/5 · US I love Pizza Hut But, -: The app is useless for me, unfortunately, so that means no one else in the family is going to get pizza here. In the beginning I was able to order gluten-free crust on the app but now on the rare occasion that I don’t order from Dominoes I have to call it in. This also means not being able to take advantage of coupons or specials. No one wants to make a trip to two pizza st
29. [R72] 1/5 · US Garbage app: Pizza Hut purposefully makes it so they don’t have to honor any of their coupons. Anytime I get a coupon for Pizza Hut whether it’s T-Mobile Tuesday or the other it doesn’t matter where in NC I am, “tHiS lOcAtIoN dOeSn’t hOnOr tHe cOuPoN”. For literally every single store, Greenville, Raleigh, fuquay, holly springs doesn’t matter. Waste of my Tuesday coupons because you decide to let
30. [R8] 1/5 · US Terrible app: Clicked on a one topping pepperoni pizza, and it gave me a cheese pizza with to nothing on it. Why would I get a cheese pizza if I clicked on a one topping pizza? If I wanted a cheese pizza I would have clicked on it but I never did and got one anyway. I’m livid.
31. [R51] 1/5 · US Reading: can’t read a simple order if I don’t want garlic parm hut blend then don’t put it on there.. simple
32. [R54] 2/5 · US Pizza: I went to order a $15 pizza deal on the app and I clicked everything I needed to for my pizza and when I went to pick it up it wasn’t the pizza I wanted because the app didn’t register the pepperoni and just gave me cheese pizza. And no one in the store could do anything about it because they don’t know or associate with the app. I feel like they should be able to at least remake the pizza
33. [R76] 2/5 · US Wrong crust pizzas were sent but never replaced: I requested several times and emailed pictures twice but manager lady kept lying that she will call back and replace pizzas but never received
34. [R55] 3/5 · US Glitchy: I frequently can’t get my order done on the app. I don’t always have a laptop handy so when this happens, like it is now, I just have to cancel plans for pizza.
35. [R87] 2/5 · US The app crashes and overall sucks: App crashes constantly. It is stupid how you have to change from pick up to delivery.
36. [R93] 1/5 · US Updates awful: App since change is always crashing
37. [R149] 3/5 · US Updated app: The updated app looks good; but still has issues when placing large orders. It has crashed multiple time. Also, if you happen to take too long, the cart empties out, which is very annoying.
38. [R36] 4/5 · US Tips on Tax: App is fine, but auto tip includes tax in calculation, which annoys me.
39. [R106] 3/5 · US Seaford Delaware: Ordered TAKEOUT Food was as expected, my problem is, I should not be made to feel OBLIGATED to give a tip on food I’m picking up and taking home. I was asked on the app about a Tip, I did not tip then, but as soon as I got to Pizza Hut in Seaford and told them who I was, she looked on the computer, printed out something, then said I needed to answer a question on the screen. It
40. [R118] 3/5 · US Order automatically cancelled: Latest update. Placed order. Used card on file. Card is good and up to date. Message said card is expired and all items were removed from cart. But the order went through anyway. Also need an order history and order again button.
41. [R161] 4/5 · US Re-order: PLEASE for the love of all things pizza, ADD A REORDER OPTION! I am ordering regularly for 4 boys that always want the same thing. It is super inefficient for me to enter everything in every time like I have never ordered before. Dominoes has a previous order option where you can see your order and click add to cart, but I would rather order from Pizza Hut so please add this option.
42. [R68] 1/5 · US Delivery through doordash???: Am I to believe that you guys got rid of delivery drivers so you could have doordashers deliver? I literally order through you so I don’t give doordash any money. Glad I know now. I won’t be giving you my business anymore :)
43. [R77] 1/5 · US Delivery but using DoorDash to deliver: Why am I paying $5-6 for delivery when they are routing the delivery orders to DoorDash?? Then I am being asked to tip ON TOP of the delivery charge?? Why would I even order through pizza hut directly when I can just order through DoorDash directly
44. [R17] 1/5 · US Not working: The app has not been functional for the last few days. I can’t go passed the welcome or continue as guest. The email and phone number options are also not working. App support is not working either.
45. [R32] 1/5 · US App is causing you to lose order and customers!: Your app is lame I tried opening it and it won’t open up and I have full bars and service so sad to tell you that you just lost an order ..but I’m sure you higher up yes men don’t care you make your profits regardless