Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Allyz® vs Booking.com

Allyz® 4.8★ · Free to download 45
Winner Booking.com
Booking.com 4.8★ · Free to download 70

Booking.com is the better choice for general travel bookings due to its wide selection and user-friendly interface, while Allyz® is a specialized app for travel insurance with mixed reviews on its app functionality and claims process.

Full reviews: Allyz® · Booking.com

Booking.com excels as a comprehensive travel booking platform, praised for its ease of use and broad selection of accommodations and deals. Allyz®, focused on travel insurance, faces significant user complaints regarding app glitches, login issues, and a difficult claims process, despite some positive feedback on customer service and policy value.

Head to head

Features & Scope edge: Booking.comR12R15R20R22
Allyz® Allyz® is primarily a travel insurance app, allowing users to manage policies, file claims, and view flight status R20R22. Some users appreciate the convenience of having policy information and claim filing within the app R20R22. However, some report issues with adding trip details like specific flights or destinations R12R15.
Booking.com Booking.com is a broad travel booking platform for hotels, accommodations, and potentially attractions . Users value its ability to find various options and deals . However, some users report issues with booking attractions and car rental insurance through the platform R66.
Ease of Use & App Functionality edge: Booking.comR2R3R4R6
Allyz® Allyz® receives mixed reviews on ease of use. Some find it user-friendly and easy to navigate for adding trips or managing policies R2R26. However, a significant number of users report persistent issues with logging in R4, account setup , biometric ID not working R6, data entry problems R3, and general app glitches .
Booking.com Booking.com is generally praised for being user-friendly and easy to navigate . Users find it simple to book and cancel reservations . However, some users report difficulties modifying stays R76 and frequent updates .
Reliability & Trustworthiness tieR7R16R19R21
Allyz® Allyz® users have significant concerns about the reliability of their insurance coverage and the claims process. Many report being denied refunds despite purchasing insurance R7R19, requiring excessive documentation for claims R23, and long waits for reimbursement . Some also mention issues with receiving verification codes R16R21.
Booking.com Booking.com faces serious accusations of fake listings , hotels not honoring reservations , and unexpected charges R66R73R108. Users also report issues with price changes during booking R83 and cancellations not being processed correctly .
Customer Service & Support edge: Allyz®R5R7R8R11
Allyz® Allyz® receives mixed feedback on customer service. Some users praise agents for being helpful, informative, and attentive R5R8R11. However, others describe customer service as poor, unhelpful, or robotic R7, and report long waits for responses R19.
Booking.com Booking.com's customer service is a major point of contention, with numerous users reporting terrible, rude, and unhelpful experiences R61R64R76R104. Users struggle to speak with actual agents R76 and report issues with resolving problems like cancellations or refunds R64R104.
Price & Value tieR1R7R19R26
Allyz® Allyz® is seen as offering affordable travel insurance R1 and good value, especially for annual policies . Some users find the peace of mind it provides to be priceless R26. However, many question the value when claims are denied or refunds are difficult to obtain, making the insurance feel like a waste of money R7R19.
Booking.com Booking.com is appreciated for offering great rates and deals . However, users frequently complain about hidden fees, unexpected charges, and prices changing during the booking process R66R73R83R108. Some find it more cost-effective to book directly with hotels R61R108.
Pick Allyz® if

Pick Allyz® if you are specifically looking for travel insurance and value potentially helpful customer service for policy explanations, and if you are comfortable navigating an app that some users find glitchy R5R8R11.

Pick Booking.com if

Pick Booking.com if you need a wide selection of accommodations and generally find booking processes easy, and if you are willing to scrutinize listings and prices carefully .

Evidence note: Allyz® reviews are heavily skewed towards app functionality issues and claim denials, which might be typical for insurance apps where users interact primarily during stressful situations. Booking.com, with a much larger user base, has a broader range of complaints, many focusing on issues with specific properties or customer service.

Frequently asked

Is Allyz® reliable for travel insurance claims?
Allyz® has mixed reliability for claims; while some users report easy and quick reimbursements R34, many others describe difficulties, excessive documentation requirements, denials of claims, and long waits for refunds R7R19R23.
Does Booking.com have good customer service?
Booking.com's customer service is frequently criticized by users as terrible, rude, unhelpful, and difficult to reach, particularly when trying to resolve issues like cancellations, refunds, or reservation problems R61R64R76R104.
Are there hidden fees on Booking.com?
Yes, many Booking.com users report encountering hidden fees, unexpected charges, and prices that change during the booking process, including resort fees, pet fees, and foreign transaction fees not initially displayed R66R73R83R108.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R12] Allyz® 3/5 · US Creating a trip: I could not enter Kona Hawaii or Hawaii.
  2. [R15] Allyz® 3/5 · US Does not accept all flights: Tried to add a regular AA flight to my trip, does not accept it with or without a space between the AA and the flight number. Worthless feature.
  3. [R20] Allyz® 5/5 · US A travel companion: Info at your fingertips! A great resource for your insurance. Get policy info, file a claim, flight status and even the ability to get help!
  4. [R22] Allyz® 5/5 · US New to Allianz: This is my first time purchasing travel insurance with AAA. The agent show me install the app, enter flight information and how to claim in case I need. Everything in the app. I hope I do not need to use but it gives me peace of mind in travel. Thank you for having an app to simplify process.
  5. [R2] Allyz® 5/5 · US Winnie: User Friendly Design
  6. [R3] Allyz® 3/5 · US Poor response to entries: You should not have to repeat entries 5 times to fill in data.
  7. [R4] Allyz® 1/5 · US No: Spent too much time trying to get this app to recognize what the Mac browser recognizes as the correct account with same login info. It just wasted lots of time.
  8. [R6] Allyz® 3/5 · US App not working: Seemed easy enough but the biometric id does not seem to work . I have tried to multiple times and all appears to be set right on my phone. Check items to make sure they work before option offered
  9. [R7] Allyz® 1/5 · US Pésimo servicio: Me vendieron la aseguranza por 200 dólares y podría cancelar mi vuelo con devolución y cuando llame me la negaron por qué tienen condiciones y situaciones pasan en las cuales te vez forzado a cancelar un viaje y la aseguranza solo me cobró el dinero y ya no se hacen responsables y pésimo servicio al llamar al servicio al cliente parecen robots solo motorizados a decirte y no a ay
  10. [R16] Allyz® 1/5 · US Code: Never received code to reset password
  11. [R19] Allyz® 1/5 · US What’s the point of paying INSURANCE?: Annoyed. Waiting weeks for a response. Paid Insurance for my ticket in case I needed a refund. And I wasn’t protected, and was denied a refund. -1 star
  12. [R21] Allyz® 1/5 · US Sends bad codes: Can’t use app because the codes they send to verify account don’t work when typed into app. Typed 5 different codes sent 5 different times. Ridiculous waste of time
  13. [R5] Allyz® 5/5 · US Refund: Hello, I just spoke to customer service two times today. Both women were very helpful and informative.. My request is to be refunded for one policy of two since we had double coverage for our trip to the Arctic on July 13. 2026. We live in the same house and we always travel together. That requires only one policy. Thank you for your assistance and the eventual refund of $1050.00!
  14. [R8] Allyz® 5/5 · US Customer Service: Paulette was very helpful. She explained the policy and helped me pick the best plan for my husband and I.
  15. [R11] Allyz® 5/5 · US Very concerned and attentive: My appointment with the doctor was very satisfactory. He listened to my symptoms, prescribed a medication and explained how it would help me.
  16. [R1] Allyz® 1/5 · US Travel Insurance: Easy, fast and very affordable
  17. [R26] Allyz® 5/5 · US Peace of mind: I’ve not had to use their service but it gives me peace of mind knowing that someone has my back while I’m out and about. And their app is super easy to use!
  18. [R23] Allyz® 1/5 · US What a rip off!!: I can't believe the number of "documents" I have to submit to get a refund. What a scam!
  19. [R34] Allyz® 5/5 · US Easy to use and pays quickly: Our flight was severely delayed due to weather causing us to miss our connecting flight we had to spend a night at the connecting airport. The process was easy and we were reimbursed for hotel and dinner within a couple days of submitting the claim.
  20. [R61] Booking.com 1/5 · US Book direct: I used Booking for years, but their customer service failed me, so I've dropped them. I have also found that booking direct with hotels gets you better service and equal or better rates. Plus, booking direct saves hotels money. Why give Booking a slice of the pie?
  21. [R64] Booking.com 1/5 · US Terrible customer service: I was trying to cancel a reservation, few minutes after I make that reservation, but the customer service representative keeps giving vague responses. I've made more than four calls, yet the cancellation hasn't been successful.
  22. [R76] Booking.com 1/5 · US Booking process: The process is not user friendly and to modify your stay is a complete disaster. Trying to speak to an actual agent is a nightmare
  23. [R104] Booking.com 1/5 · US Waving the cancellation: Booking.Com makes it very difficult to get the approval process to waive the cancellation. I have called multiple times and the agent also called the Hotel as well and they agreed that they will not charge me but for some reason another you need an email but your agent called the property and they agreed so this is a very unhappy experience with Booking.Com and I will not
  24. [R66] Booking.com 3/5 · US Convenient if you avoid the sinister scammy parts: If you book a vehicle, it includes “insurance.” This is Booking.com’s “service” and it entirely independent from the rental company. This “insurance” is not usually honored and requires a police report. you are essentially wasting your money and will need to buy insurance again with the actual company. Additionally, the prices they show do not inc
  25. [R73] Booking.com 1/5 · US Disappointed: I booked a hotel in Trinidad, Colorado for 122.52. This place had high reviews so that’s why I went with it. I went to quality Inn website and they were only charging $78 for the room. The hotel charged another $25 for my friend’s dog, which did not say that I would Have to pay extra. This place is filthy, and there are stains all over the carpet. This hotel I would write it a -0.
  26. [R83] Booking.com 5/5 · US Price change: When booking the price changes
  27. [R108] Booking.com 1/5 · US Not with it book direct: When looking for a place to stay in Las Vegas I shopped booking. The rate seemed fair so I took the risk of not booking direct and go with booking. Upon arrival to the hotel I realized I made a bad choice when the hotel charged me 150 for cleaning. During my 2 night stay not once did palms place give us fresh towels or clean our room. I would never recommend booking or pal

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store