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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Allyz® vs Hotels.com

Allyz® 4.8★ · Free to download 45
Winner Hotels.com
Hotels.com 4.8★ · Free to download 65

Hotels.com is the better choice for booking accommodations due to its wider range of offerings and generally positive user experience, despite some app performance and customer service issues, while Allyz® is specifically for travel insurance and struggles with app functionality and claims processing.

Full reviews: Allyz® · Hotels.com

Allyz® focuses on travel insurance, offering peace of mind for some users but is plagued by app glitches and difficulties with claims and refunds. Hotels.com, a platform for booking accommodations, generally provides good value and a wide selection, though it faces complaints about app performance and customer support.

Head to head

Features edge: Hotels.comR9R15R17R20
Allyz® Allyz® offers travel insurance with features like policy info, claim filing, flight status, and medical assistance R20. However, users report issues with adding flights R15, inability to purchase plans directly through the app R9, and difficulty accessing offline data R17.
Hotels.com Hotels.com provides a platform for booking hotels, often highlighting savings and a rewards program R68R86. Users appreciate features like accessibility options and the convenience of an all-in-one booking app . However, some complain about rewards expiring and the inability to use promotional codes .
Ease of Use tieR2R3R4R6
Allyz® Some Allyz® users find the app user-friendly and easy to navigate R2R26. However, a significant number report difficulties with logging in R4, biometric ID not working R6, repeating data entries R3, and general app non-functionality .
Hotels.com Hotels.com offers an easy check-in process and some users find the app generally good . Yet, many users complain about the app being slow , issues with logging in after updates , and the app changing dates or bookings unexpectedly R106.
Reliability tieR7R10R19R33
Allyz® Allyz® is praised by some for quick claim processing and timely reimbursements . However, many users report being denied claims R10R19, long waits for responses and reimbursements , and issues with policies not covering expected situations R7R33.
Hotels.com Hotels.com is seen as reliable by users who have consistently positive booking experiences . However, there are significant complaints about reservations not being found , unexpected charges or price discrepancies , and issues with hotel quality not matching expectations .
Price/Value tieR1R19R22R26
Allyz® Allyz® is noted for affordable travel insurance R1 and fair pricing for annual policies . Users appreciate the peace of mind it provides R22R26. However, some feel it's a waste of money if claims are denied or policies don't cover specific situations R19.
Hotels.com Hotels.com is often praised for offering good savings and competitive prices R68R86. However, some users find prices to be over-inflated R72 or discover added taxes make it more expensive than competitors R102. There are also complaints about rewards expiring, diminishing value .
Support tieR3R5R7R8
Allyz® Allyz® receives positive feedback for helpful and informative customer service representatives R5R8. However, many users report poor response to entries R3, customer service acting like 'robots' R7, and difficulties with account verification codes .
Hotels.com Hotels.com is praised by some for excellent customer service R86. However, a significant number of users report terrible customer service, finding it impossible to reach a human and being denied refunds even with valid reasons R67R106.
Pick Allyz® if

Pick Allyz® if you are primarily looking for travel insurance and value the peace of mind it offers, especially if you have an annual policy and need to manage trip details and potential claims R20.

Pick Hotels.com if

Pick Hotels.com if you frequently book hotel accommodations and are looking for a wide selection, potential savings, and a rewards program, provided you are comfortable navigating potential app glitches and customer service challenges R68R86.

Evidence note: Allyz® has a much smaller user base and fewer reviews compared to Hotels.com, leading to less comprehensive evidence for some dimensions. Both apps are free to download, so the negativity in reviews is not primarily due to free-tier friction.

Frequently asked

Can I buy travel insurance directly through the Allyz® app?
No, according to user reviews, you cannot buy an actual insurance plan directly through the Allyz® app, though it is good for claims and filling out trip details R9.
Does Hotels.com offer good value for hotel bookings?
Hotels.com is often praised for offering good savings and competitive prices, with some users finding its rewards program unbeatable R68R86. However, other users report that prices can be over-inflated or become more expensive than competitors after added taxes R72R102.
Is it easy to get a refund or make changes to bookings on Hotels.com?
While some users have successfully received refunds R65, many report significant difficulties, including being denied refunds even for valid reasons like illness or booking errors, and finding it impossible to change reservations R67R85R106.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R9] Allyz® 3/5 · US Can’t buy a plan with it: Easy and good for claims and filling out the trip, but sucks that it can’t be used to buy the actual plan
  2. [R15] Allyz® 3/5 · US Does not accept all flights: Tried to add a regular AA flight to my trip, does not accept it with or without a space between the AA and the flight number. Worthless feature.
  3. [R17] Allyz® 4/5 · US Offline data: It would be nice if my trip data, especially flights, would be stored on my phone so that I can access them when I have a poor internet connection.
  4. [R20] Allyz® 5/5 · US A travel companion: Info at your fingertips! A great resource for your insurance. Get policy info, file a claim, flight status and even the ability to get help!
  5. [R2] Allyz® 5/5 · US Winnie: User Friendly Design
  6. [R3] Allyz® 3/5 · US Poor response to entries: You should not have to repeat entries 5 times to fill in data.
  7. [R4] Allyz® 1/5 · US No: Spent too much time trying to get this app to recognize what the Mac browser recognizes as the correct account with same login info. It just wasted lots of time.
  8. [R6] Allyz® 3/5 · US App not working: Seemed easy enough but the biometric id does not seem to work . I have tried to multiple times and all appears to be set right on my phone. Check items to make sure they work before option offered
  9. [R7] Allyz® 1/5 · US Pésimo servicio: Me vendieron la aseguranza por 200 dólares y podría cancelar mi vuelo con devolución y cuando llame me la negaron por qué tienen condiciones y situaciones pasan en las cuales te vez forzado a cancelar un viaje y la aseguranza solo me cobró el dinero y ya no se hacen responsables y pésimo servicio al llamar al servicio al cliente parecen robots solo motorizados a decirte y no a ay
  10. [R10] Allyz® 1/5 · US Avoid app and services: App is glitchy and you need so many forms and you will still get deny.
  11. [R19] Allyz® 1/5 · US What’s the point of paying INSURANCE?: Annoyed. Waiting weeks for a response. Paid Insurance for my ticket in case I needed a refund. And I wasn’t protected, and was denied a refund. -1 star
  12. [R33] Allyz® 1/5 · US Don’t Buy: Don’t buy this “insurance”. You will not be covered.
  13. [R1] Allyz® 1/5 · US Travel Insurance: Easy, fast and very affordable
  14. [R22] Allyz® 5/5 · US New to Allianz: This is my first time purchasing travel insurance with AAA. The agent show me install the app, enter flight information and how to claim in case I need. Everything in the app. I hope I do not need to use but it gives me peace of mind in travel. Thank you for having an app to simplify process.
  15. [R26] Allyz® 5/5 · US Peace of mind: I’ve not had to use their service but it gives me peace of mind knowing that someone has my back while I’m out and about. And their app is super easy to use!
  16. [R5] Allyz® 5/5 · US Refund: Hello, I just spoke to customer service two times today. Both women were very helpful and informative.. My request is to be refunded for one policy of two since we had double coverage for our trip to the Arctic on July 13. 2026. We live in the same house and we always travel together. That requires only one policy. Thank you for your assistance and the eventual refund of $1050.00!
  17. [R8] Allyz® 5/5 · US Customer Service: Paulette was very helpful. She explained the policy and helped me pick the best plan for my husband and I.
  18. [R68] Hotels.com 5/5 · US Saving: Savings is amazing
  19. [R72] Hotels.com 3/5 · US Way over priced: $389 for 1 night. Not even a free coffee. When I asked about having a continental breakfast for the cost the manager said “We’re a business hotel, our sister one next door is a family one!” What kind of answer is that? We’ve been coming here for a couple years and this is the most expensive it’s ever been and the rooms are getting musky and the decorations inside rooms and hot
  20. [R86] Hotels.com 5/5 · US Awesome app: Always has best prices And great customer service Rewards Program unbeatable
  21. [R102] Hotels.com 3/5 · GB Quick process: I was quite surprised to see the added taxes, making it more expensive than Booking. Com. Otherwise a good experience
  22. [R65] Hotels.com 5/5 · US Cancel reservation: I want to thank you for refunding my reservation.. due to the circumstances my son was not able to make it.. we appreciate it so much 😀 that’s why we always booked with you..
  23. [R67] Hotels.com 1/5 · US Used and abused: Was unable to be refunded or move my booking after I tried with twenty four hours notice because my wife was ill. Instead arrived to swim with my son and the room wasn’t ready, I’m a clearly empty hotel. I guess they can take your money but can’t help you out if there’s any kind of problem.
  24. [R85] Hotels.com 1/5 · US Cancel: No place did it say it was booking was no available to may changes so I will Never use them again
  25. [R106] Hotels.com 2/5 · US Date misconception: When booking my husband did not realize the date was preset to a date in the future so he continued on and saved the hotel (which he wanted that night since I am In the hospital 1 1/2 hours away). When he realized his mistake hotels.com refused to issue a refund. We have now been charged double For one night. I will NEVER USE THIS SITE AGAIN AND I RECOMMEND YOU ALL DONT EITHER!

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store