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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Careem vs Yandex Go

Careem 4.6★ · Free to download 55
Winner Yandex Go
Yandex Go 4.9★ · Free to download 70

Yandex Go generally offers a more reliable and comfortable ride experience with professional drivers, while Careem struggles with consistent service quality and customer support.

Full reviews: Careem · Yandex Go

Yandex Go provides a smoother, more comfortable ride with clean cars and polite drivers, despite some issues with customer support and pricing. Careem, while offering a wide range of services, faces significant challenges with driver professionalism, app functionality, and customer service responsiveness.

Head to head

Ride Quality and Driver Professionalism edge: Yandex GoR3R14R18R32
Careem Careem users frequently report issues with driver professionalism, including dirty cars, drivers getting lost, and drivers canceling trips after accepting them R3R18R32. Some users also complain about drivers smoking in cars R14 and seatbelts being inaccessible .
Yandex Go Yandex Go users often praise their drivers for being polite, professional, and driving clean, comfortable cars . However, some drivers are noted for not reaching the exact pickup location or canceling trips .
App Functionality and Reliability tieR15R16R21R24
Careem Careem users report various app issues, including difficulty booking cars R21, problems with editing shopping baskets or paying R24, slow loading times and inaccurate maps , and promotional codes not working . Some users also wish for features like multiple stops R37 and an easier-to-use interface R15R16.
Yandex Go Yandex Go users experience app problems such as incorrect location tracking , issues with the scooter rental feature R69R85R93, and the inability to change addresses or cancel orders easily . Some users also note that the 'book in advance' feature was removed and that the 'Afisha' (events) section is broken .
Customer Service and Issue Resolution tieR4R6R7R13
Careem Careem's customer service receives overwhelmingly negative feedback, with users calling it "awful" and "useless" R7. Many report issues with refunds not being issued for canceled food orders R13R19 or rides R24R25, and being charged incorrectly R4R25. Users also mention a lack of communication channels R6 and poor problem-solving .
Yandex Go Yandex Go's customer support is frequently criticized for being unhelpful, using copy-pasted responses, and failing to resolve issues R67R69. Users report difficulties getting refunds for incorrect charges R67 or lost packages , and long response times .
Pricing and Value tieR2R4R13R18
Careem Careem users complain about prices being too high R2 and not fixed for taxi options R18. There are also reports of scam offers and promotional codes not working . Some users feel they are overcharged or charged for canceled orders R4R13R19R25.
Yandex Go Yandex Go users frequently criticize fluctuating and high prices, especially during peak times or after cancellations . Some users also report being charged for services they didn't receive or for extended waiting times . There are also complaints about subscription auto-renewal without warning R103.
Range of Services and Features tieR14R17R19R25
Careem Careem offers various services including rides and food delivery, but users report issues with food orders being canceled without refunds R19 and deliveries going to the wrong person R25. Some users desire features like multiple stops R37, a non-smoking car option R14, and better communication for offers R17.
Yandex Go Yandex Go offers rides, food delivery, and scooter rentals. However, users report significant problems with scooter rentals, including non-functional scooters and issues with the app R67R69R85R93. Food delivery also has issues with incorrect orders and delivery personnel . Users also miss the 'book in advance' feature and find the 'Afisha' (events) section broken .
Pick Careem if

You are in a region where Careem is the dominant or only option and are willing to tolerate potential inconsistencies in driver quality and customer support .

Pick Yandex Go if

You prioritize comfortable rides with generally polite and professional drivers and are willing to overlook occasional app glitches and potentially unresponsive customer support .

Evidence note: Both apps have a significant number of negative reviews, particularly concerning customer service and billing issues, which is common for ride-hailing and delivery services. Yandex Go's lifetime rating is higher, but recent reviews for both apps show similar complaints.

Frequently asked

Does Careem offer a non-smoking car option?
No, Careem does not currently offer a specific option to request a non-smoking car, which is a point of frustration for some users R14.
Can I add multiple stops to my ride with Careem?
Careem users have noted that the app currently lacks the ability to add multiple stops to a ride, a feature available in many other rideshare apps R37.
Are there issues with Yandex Go's scooter rentals?
Yes, many Yandex Go users report significant problems with the scooter rental service, including scooters not working, issues with the app's functionality for rentals, and difficulties with customer support for these issues R67R69R85R93.
How does Yandex Go handle subscription renewals?
Yandex Go has been criticized by users for automatically renewing subscriptions, sometimes without prior warning, and charging monthly fees after an annual subscription expires R103.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] Careem 3/5 · US Average level, drivers between professional and rotten: The service is average, keep your expectations average. There are extremely dirty/rotten drivers, and you give them one star, and they still come to you the next day, chosen by the app. So if a driver came with a dirty car, I would refuse to ride with him and ask him to leave, and request a new driver hoping to find one available, respectable, and nearby. · translated
  2. [R14] Careem 5/5 · US Solution to the cigarette smell problem: There should be an option to choose a non-smoking car. It's unacceptable to get into a car for an important trip and then have the smell of cigarettes cling to my clothes. On top of that, I arrive out of breath from the stuffiness. · translated
  3. [R18] Careem 3/5 · US Use it with caution: Price is not fixed on taxi options, be aware of some drivers aren’t local and can get lost just like you and me, if your destination will involve highway and anticipating heavy traffic ,look for a fixed price alternative.
  4. [R32] Careem 4/5 · US Careem Baghdad Iraq app: Alarming decline and undisciplined captains. · translated
  5. [R15] Careem 3/5 · US The old program is better: The old program, in terms of options for the customer's destination, allowed skipping the destination, which was better for the customer. · translated
  6. [R16] Careem 2/5 · US Currently Erbil: Careem app is very complicated. Please make it easy to use like the Play app, and make it a bit faster and clearer when choosing the starting location. Thank you. · translated
  7. [R21] Careem 3/5 · US Careem not responding: I tried several times to book a car through the application but doesn’t work. As soon as I write my destination the application disconnects. I deleted it and reinstalled but same. Now I can’t order a car through the application.
  8. [R24] Careem 3/5 · GB When it works it's good!: I'm not sure if there is currently a glitch, but am unable to edit my shopping basket, or pay! So gave up and now heading to the shop... Also massive issue with Taxi bookings, drivers accept drive but never arrive! And you still get charged!!!
  9. [R4] Careem 1/5 · US The worst and most terrible company in terms of customer service and drivers (a company that is fraud and deception): The worst app, a company of fraud and deception in Tabuk in the world, and on top of all this, they act like there's no one like them. More than once they take extra money and deduct from the card (electronic payment), making people cry, and then tell you to go to the bank, they're the ones who took it. The Play app is a hundred times better than this terrible company. · translated
  10. [R6] Careem 3/5 · US What: There's no way to contact customer service. · translated
  11. [R7] Careem 1/5 · US Help center and captains: Very very bad
  12. [R13] Careem 1/5 · US Bad experience with careem plus: I had a bad experience with careem plus, I ordered a food then cancelled it in minute but i got charged because careem have a bad servers and get late response
  13. [R2] Careem 5/5 · US Thank you, and we hope you reduce prices: Thank you for your efforts and good cooperation. · translated
  14. [R17] Careem 5/5 · US Offers: Your app needs a place to display the offers and codes you receive. Also, you should be able to block a driver, or a driver should be able to block a passenger; sometimes that's a social necessity. · translated
  15. [R19] Careem 2/5 · US Food ordered usually got canceled no refund: Food ordered got cance many times, no refund has been issued.
  16. [R25] Careem 1/5 · US Awful: They deliver my food to another person They charged me 2 times for 1 ride
  17. [R37] Careem 1/5 · US It lacks credibility: It lies to people about discounts. "Subscribe!" When you subscribe, it discounts you two cents and tells you, "We have service fees, I don't know what fees." · translated
  18. [R67] Yandex Go 1/5 · US Unjustified parking fine: I parked the scooter at a parking spot in Yekaterinburg on Bilimbaevskaya Street 14. There are 2 parking spots marked with a "P" on the map in this location. I tried to get a refund for the fine through tech support, but your colleagues, who generally can't communicate in their own words and only use copy-paste, can't help because they don't care about any of this. Service works. · translated
  19. [R69] Yandex Go 3/5 · US Terrible scooter support: The scooter department is so messed up that I spent a whole day dealing with it. First, I rent a scooter, money is debited, but it doesn't move. I write to Yandex Go support, they don't know anything, they answer the same question differently, but in fact, they don't say anything. After struggling all day on my own and spending more than 1400 rubles, I found out that you need to... · translated
  20. [R85] Yandex Go 1/5 · US HE scooters: I rented a scooter for 30 minutes, after 17 minutes it turned off, and they didn't return the money or give a promo code. It's just a disgusting app, don't use it. · translated
  21. [R93] Yandex Go 1/5 · US Scooter: After the last update, I can't rent a scooter. After pressing the 'take photo' button, it's just a black screen and nothing else happens. · translated
  22. [R103] Yandex Go 1/5 · US The app is good, but the company's policy is terrible: I bought a yearly subscription, the year passed, and of course, without warning, they started deducting 799 rubles per month. Well done, you're doing a great job, and it's not the first time. Last year, they even attached a bogus subscription to me and deducted money for two months. · translated

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store