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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

7-Eleven vs Firehouse Subs

7-Eleven 4.8★ · Free to download 60
Winner Firehouse Subs
Firehouse Subs 4.9★ · Free to download 70

Firehouse Subs has a slight edge due to its higher overall user satisfaction and fewer critical app functionality issues, despite both apps struggling with payment processing and rewards redemption.

Full reviews: 7-Eleven · Firehouse Subs

Both 7-Eleven and Firehouse Subs offer rewards and ordering through their apps, but both are plagued by significant technical issues, particularly with payment processing and rewards redemption. Firehouse Subs users generally express more satisfaction with the food and in-store experience, while 7-Eleven faces more widespread complaints about app freezing and unreliable rewards.

Head to head

Features tieR4R10R11R17
7-Eleven 7-Eleven offers gas discounts, in-store product savings, and rewards points, with users appreciating the ability to save money on gas and everyday items R11R17R20. However, some users report that rewards points disappear or are not credited correctly R4, and promotions are sometimes fake or don't work R10. The app also supports ordering for delivery R19R28.
Firehouse Subs Firehouse Subs provides online ordering, rewards points, and deals, including birthday subs . Users appreciate the convenience of ordering ahead and accumulating points . However, some users are frustrated by the inability to redeem points in-store , the app not displaying offers , and the lack of certain in-store ingredients available for customization in the app .
Ease of Use tieR7R13R15R16
7-Eleven Many 7-Eleven users find the app to be glitchy, laggy, and prone to freezing, making it difficult to use or even open R7R13R15R16. Some also report issues with verification codes and account creation .
Firehouse Subs Firehouse Subs users frequently report issues with the app's usability, including problems logging in , the cart emptying when changing locations , and a frustrating 'duplicate order' error that forces users to wait 5 minutes before re-attempting an order . Some also find the interface clunky or confusing .
Reliability tieR1R4R7R10
7-Eleven The 7-Eleven app is frequently described as unreliable, with common complaints about freezing, crashing, and general unresponsiveness R7R13R15R16. Users also experience issues with rewards not being applied or disappearing R1R4R10, and problems with payment processing R16.
Firehouse Subs Firehouse Subs' app struggles with reliability, particularly concerning payment processing, with users reporting error messages, inability to use Apple Pay or credit cards, and even double charges R63. The 'duplicate order' error that prevents immediate reordering is a significant frustration . Some also report issues with store selection and orders being sent to the wrong location R101.
Price/Value edge: 7-ElevenR9R11R17R20
7-Eleven 7-Eleven users appreciate the savings on gas and in-store items, with some stating they save 5 cents per gallon or find good discounts R11R17R20. However, others feel the rewards have been reduced while prices have doubled R9, or that gas discounts are misleading and only apply to higher-priced stations . Some also note additional fees .
Firehouse Subs Firehouse Subs users value the deals and coupons, finding sandwiches inexpensive when offers are used . However, some report not receiving advertised discounts when ordering through the app .
Support edge: Firehouse SubsR3R19R40R62
7-Eleven 7-Eleven's customer service receives negative feedback, with reports of unhelpful responses, being hung up on, and issues not being resolved, especially regarding wrong orders or refunds R19. Some users also find the in-store employees rude or unhelpful R3R40.
Firehouse Subs Firehouse Subs users generally praise the in-store employees for being nice, professional, and helpful, especially when the app causes issues R62. However, some report that customer service or store staff are unable to help with app-related issues like redeeming rewards or canceling double charges .
Pick 7-Eleven if

You frequently buy gas and convenience store items and prioritize potential savings on these purchases, even if the app can be unreliable R11R17. You are willing to deal with occasional app glitches for the chance of discounts R20.

Pick Firehouse Subs if

You are a regular Firehouse Subs customer who values the food quality and in-store experience R62. You are willing to tolerate app frustrations like payment errors or the 'duplicate order' wait for the convenience of ordering ahead and earning rewards .

Evidence note: Both apps have a high lifetime rating, but recent reviews for both are significantly more negative, indicating a decline in app quality or user experience. Many negative reviews for both apps focus on technical issues rather than the core product/service.

Frequently asked

Do these apps offer rewards programs?
Yes, both the 7-Eleven and Firehouse Subs apps offer rewards programs where users can earn points and redeem them for discounts or free items (R4, R9, R10, R20, , , , , for 7-Eleven; , , , for Firehouse Subs).
Can I order food for delivery or pickup through these apps?
Yes, both apps allow users to place orders for pickup or delivery (R19, R28 for 7-Eleven; R63, R101, for Firehouse Subs).
Are there common technical issues with these apps?
Yes, both apps are frequently reported to have significant technical issues, including freezing, lagging, payment processing errors, and problems with rewards redemption (R7, R13, R15, R16, , , , , for 7-Eleven; , R63, , , , , , , for Firehouse Subs).

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R4] 7-Eleven 1/5 · US Rewards points: The points don’t stay which is annoying asf had over 1000 and boom it’s gone.
  2. [R10] 7-Eleven 1/5 · US Fake promos: Whenever you wanna use points or redeem promotions, the app just doesn't work.
  3. [R11] 7-Eleven 5/5 · US Ahorro Gas: Es una opción fácil, practica y efiofe ahorrar más en productos básicos y sobre Todo en Gasolina!!!
  4. [R17] 7-Eleven 5/5 · US SO CONVENIENT !: I love getting discounts on gas!
  5. [R7] 7-Eleven 1/5 · US Unusable: I’ve decided this isn’t working for me and want to delete my account but when I open the app it just locks up on me and won’t function. While I did go through the deletion process after a lot of painful waiting yesterday, they never sent me the verification email and the GD app is freezing again!! 7-11 kinda sucks…
  6. [R13] 7-Eleven 1/5 · US App Freezes: Freezes loading the home screen or when you tap account tab
  7. [R15] 7-Eleven 3/5 · US Broken last update: Last update broke the app, hangs after opening
  8. [R16] 7-Eleven 1/5 · US Starrtripper: It’s unsurprising this space to review what happened also doesn’t work properly. Due to this app’s failure (error message “no internet connection)” and no WiFi connections at ANY of the local 7-Eleven stores, I’m now on ‘E’ and hoping I make it to a gas station. It’s the worst app with so-called customer support at 711 equally as awful.
  9. [R1] 7-Eleven 1/5 · US 711 rewards are a lie and a scam: There hasn’t been one time that I get the rewards at the pump that the app says I will get. It’s a waste of time. 711 app is a scam and waste of time. I will start getting my gas elsewhere, where they honor their rewards, and not lie about it.
  10. [R9] 7-Eleven 3/5 · US Rewards have lowered: App works great! But the actual rewards have been reduced while the price of items have doubled. I used to be prompted “Save $1 “ at the cash register and at best, all I get is .50 cents rewards while a Ben & Jerry’s pint of ice cream nears $9
  11. [R20] 7-Eleven 5/5 · US Rewards: Love cheaper gas and cheaper drinks! Always convenient
  12. [R3] 7-Eleven 3/5 · US Rude employees: The 7-11 on 8830 Rose Avenue Orlando fl the employee’s are rude, loud and wrong! I love less than a mile away and I do my best not to go there! I walk in the store and I have to wait on her to finish her personal conversation while the other employee looks at me standing there for 30 seconds for her to turn around and look at me like I’m bothering her to spend my money with your bu
  13. [R19] 7-Eleven 1/5 · US Bad customer service: I ordered items on July 1st. They delivered the wrong items. I asked for a refund and submitted the pictures. They took 4 days to respond and when they did they stated that I am not eligible for a refund because I received my items but my items were the wrong items. They still refused to do anything about this issue and one of the customer service representative hung up on me
  14. [R40] 7-Eleven 1/5 · US Most 7 eleven: They are all run down dirty parking lots are always jacked!! Over priced. Slurpee machines are always dirty and not serviced. Soda machines are not calibrated!! It’s all about profit. Not like the 80s when they were mostly American owned and customers friendly.
  15. [R62] Firehouse Subs 5/5 · US Good Food and Great Employees: Everyone is so nice and the store is always clean! You are greeted with a smile and although the line may be a little long, it is to be expected because the food and service is amazing!!!
  16. [R28] 7-Eleven 1/5 · US Wrong item: I am allergic to chocolate, ordered oatmeal
  17. [R63] Firehouse Subs 3/5 · US Problems with Delivery Orders: Can’t place a delivery order because they try to charge your card the wrong amount and then the order gets automatically cancelled because of it and it’s the same on the website
  18. [R101] Firehouse Subs 2/5 · US Restaurant Great! App Terrible!: So this app. Something always seems to get lost somewhere along the way. Like when you login, start a group delivery order, it builds your cart, then when you go to check out, it tells you that the store you selected is unavailable and to please choose a different location. Trouble is, you didn’t pick a location because you had already set and used a default locati

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store