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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

7-Eleven

55
User verdict / 100 High confidence Divided

The 7-Eleven app offers valuable savings on gas and in-store purchases, but it is frequently plagued by technical issues like freezing, login problems, and unreliable reward redemption, leading to user frustration.

4.8★ lifetime (431,685) Free to download since 2013 by 7-Eleven, Inc. updated 0.8 mo ago recent negative 50% 120 reviews across 2 regions
Rewards & Savings App Performance Login & Account Issues Customer Service
5★204
4★20
3★28
2★32
1★216
recent reviews across 2 regions, vs the 4.8★ lifetime average

The 7-Eleven app provides users with discounts on gas and various in-store items, making it a popular choice for savings. However, recent reviews highlight significant technical problems including app freezing, login failures, and issues with rewards not being applied or redeemable, which detracts from its overall utility.

What users like

  • Offers significant savings on gas pricesR6R8R9R15
  • Provides discounts and points on in-store productsR1R3R9R24
  • Convenient for paying at the pump without going insideR34R51R56R68

What users complain about

  • Frequent app freezing, lagging, and unresponsiveness make it difficult to useR10R14R16R23
  • Users experience significant issues with logging in or creating accounts, often due to verification code failures or existing account conflictsR10R26R40R61
  • Rewards and promotions often do not apply, disappear, or cannot be redeemed, leading to frustration and perceived scamsR2R4R12R48
  • Customer service is often unhelpful or unresponsive, especially regarding refunds or account issuesR16R20R40R67
  • The app is reported to take up too much storage and can cause phones to heat upR5R58
  • Some users report issues with specific features like T-Mobile perks, Apple Wallet integration, or finding nearby storesR107R426R444R448

Latest update · v4.2606.0

What the developer says changed (the verdict above weighs this against what reviewers report):

Level up your fuel savings with Fuel Quest - stack an extra 15¢/gal off after you hit 50 gallons. Unlock your exclusive July Monthly Perks! Choose between earning 100 Bonus Points on ice cream pints or novelties, earning 2X Points on any non-alcoholic drink, or earning 150 Points on hot chicken items including sandwiches, wings, and boneless bites. Pick your perk and start earning today. Enjoying the 7-Eleven app? Drop us a review! Your feedback helps us make the experience even better.

Recurring themes

App Performance negative
Many users report the app frequently freezes, lags, or becomes unresponsive, making it difficult to navigate or complete transactions. This issue is widespread across different devices and actions within the app.R10R14R16R23
Rewards & Savings mixed
While many users appreciate the savings on gas and in-store items, a significant number report issues with rewards not being applied, disappearing, or being impossible to redeem. Some perceive the promotions as misleading or a 'scam'.R2R4R6R8
Login & Account Issues negative
A prevalent issue is the inability to log in or create an account, often due to verification codes not being sent or working, or the app stating an email is already in use when trying to sign in.R10R26R40R61
Customer Service negative
Several reviews mention poor or unhelpful customer service, particularly when trying to resolve issues with refunds, account access, or app malfunctions.R16R20R40R67

Who it's for

This app is for individuals who frequently purchase gas or items from 7-Eleven stores and are willing to tolerate occasional technical glitches for the potential to save money R24R34. It is not for users who expect a perfectly smooth, bug-free experience or who are easily frustrated by login issues and unreliable reward redemption R10R12R23.

Evidence note: The recent reviews skew heavily negative, particularly regarding app performance and reward redemption, which contrasts with the high lifetime rating. This suggests a recent decline in app quality or user experience. The developer's notes mention new fuel savings and monthly perks, but recent reviews indicate these savings are often not realized or are difficult to redeem, directly contradicting the implied benefit of the update.

Frequently asked

Does the 7-Eleven app offer gas discounts?
Yes, the 7-Eleven app offers discounts on gas, with some users reporting savings of 5 cents per gallon or more when paying through the app R6R34R56.
Are there issues with redeeming rewards in the 7-Eleven app?
Yes, many users report significant issues with redeeming rewards and promotions, stating that points disappear, offers don't apply, or the app simply doesn't work when trying to use them R2R4R12R63.
Does the 7-Eleven app frequently freeze or crash?
Yes, a common complaint among recent users is that the app frequently freezes, lags, or becomes unresponsive, making it difficult to use for various functions R10R14R23.
Is it difficult to log in or create an account with the 7-Eleven app?
Yes, many users report difficulties logging in or creating new accounts, often due to issues with verification codes not being sent, not working, or the app stating an email is already in use R10R26R61.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R6] 5/5 · US Ahorro Gas: Es una opción fácil, practica y efiofe ahorrar más en productos básicos y sobre Todo en Gasolina!!!
  2. [R8] 5/5 · US SO CONVENIENT !: I love getting discounts on gas!
  3. [R9] 5/5 · US Rewards: Love cheaper gas and cheaper drinks! Always convenient
  4. [R15] 5/5 · US Save on gas: App is easy to use to save on gas prices
  5. [R1] 5/5 · US Oh thank heavens: Good job overall customer service and incentives 👍🏽
  6. [R3] 5/5 · US Cheap and easy: Just like I like it
  7. [R24] 5/5 · US Love the savings!: I love the savings that are available on the 7-Eleven app! If you've use your wallet on the app to pay for gas you get extra discounts off per gallon, there's discounts all over the app for you to save money in the store! Literally one of the most used apps on my phone!!
  8. [R34] 5/5 · US Excellent service: It’s super fast to get gas using the 7-Eleven app. I don’t need to go inside to pay; I do everything through the app and save 5 cents per gallon.
  9. [R51] 5/5 · US Easy: I enjoyed the fast easy process that this app creates
  10. [R56] 5/5 · US Easy and convenient: Shout to TikTok for letting me know you can get discounts on gas but it super easy and convenient to use!
  11. [R68] 5/5 · US Buying gas on an app: This was so easy so convenient. I recommend this to everyone. You’re not only savings, but you don’t have to leave the pump.
  12. [R10] 1/5 · US Unusable: I’ve decided this isn’t working for me and want to delete my account but when I open the app it just locks up on me and won’t function. While I did go through the deletion process after a lot of painful waiting yesterday, they never sent me the verification email and the GD app is freezing again!! 7-11 kinda sucks…
  13. [R14] 1/5 · US App Freezes: Freezes loading the home screen or when you tap account tab
  14. [R16] 1/5 · US Starrtripper: It’s unsurprising this space to review what happened also doesn’t work properly. Due to this app’s failure (error message “no internet connection)” and no WiFi connections at ANY of the local 7-Eleven stores, I’m now on ‘E’ and hoping I make it to a gas station. It’s the worst app with so-called customer support at 711 equally as awful.
  15. [R23] 1/5 · US Glitchy: This current version of the app is so glitchy and laggy that it’s almost impossible to use
  16. [R26] 1/5 · US Would be user: The verification codes you send me are fraudulent .They never work. The store is only as good as the app is.
  17. [R40] 1/5 · US I provided the verification numbers: Why do you want me to call your 1800# because I changed my phone number? I proved I have a different phone # by proving I can obtain the verification number
  18. [R61] 1/5 · US Terrible ap: You cannot even create an account. It keeps saying reloading.
  19. [R2] 1/5 · US 711 rewards are a lie and a scam: There hasn’t been one time that I get the rewards at the pump that the app says I will get. It’s a waste of time. 711 app is a scam and waste of time. I will start getting my gas elsewhere, where they honor their rewards, and not lie about it.
  20. [R4] 1/5 · US Rewards points: The points don’t stay which is annoying asf had over 1000 and boom it’s gone.
  21. [R12] 1/5 · US Fake promos: Whenever you wanna use points or redeem promotions, the app just doesn't work.
  22. [R48] 1/5 · US missing drink punches: the free drink every 7 is a scam most of the times i buy a drink it's never credited
  23. [R20] 1/5 · US Bad customer service: I ordered items on July 1st. They delivered the wrong items. I asked for a refund and submitted the pictures. They took 4 days to respond and when they did they stated that I am not eligible for a refund because I received my items but my items were the wrong items. They still refused to do anything about this issue and one of the customer service representative hung up on me
  24. [R67] 1/5 · US Worst Customer Support: I just spent 25 minutes on the phone with a support agent that was clearly stalling and delivering absolutely no results while I waited in silence. My time has been wasted and none of my issue was resolved. WARNING: if someone who already has the app has your phone number or had it in the past, you will not be able to make or use an account and customer service will be of
  25. [R5] 4/5 · US Love the app, wish it was more light weight: This is a great app, no issues. The only thing is that it takes up too much storage which results in me having to delete the app on certain occasion.
  26. [R58] 1/5 · US Something is wrong: I think something is wrong with the app. Scrolling through it and the app will stutter and phone will get hot. Just really laggy. The cashier at 7-11 told me to put the 7-11 card in Apple Wallet and not use the app because it’s very bad and slow, says he spends too much time everyday waiting for peoples phones to load the app. 🤔 I just came to leave this review because I was t
  27. [R107] 3/5 · US T-Mobile Perks: Every time I try to add T-Mobile perks it gives me an error message. Every time I sign in on 7-11 app there’s an error message.
  28. [R426] 3/5 · CA Keeps saying there are no stores: There are stores all over my city but the app says no stores nearby
  29. [R444] 3/5 · CA Missing Apple wallet: App is good, but it’d be nice to have apple wallet support for the rewards card!
  30. [R448] 3/5 · CA Apple wallet: You need to fix the apple wallet function or at least mention if it still compatible or not even though in the App Store says it is but it no longer shows in the app to add it
  31. [R63] 1/5 · US Can’t get free coffee: Stuck at four coffees for the free coffee for three days now and I’ve bought several coffees since
  32. [R33] 2/5 · US The APP is horrible: Honestly the only good thing about the app is being able to add the coupons or offers to phone numbers. Aside from that, the app is so buggy and slow and freezes all the time.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store