Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

7-Eleven vs Starbucks

7-Eleven 4.8★ · Free to download 55
Winner Starbucks
Starbucks 4.9★ · Free to download 70

Starbucks is the better choice for users prioritizing a more reliable mobile ordering experience and a wider range of customization options, despite some frustrations with its rewards program and mandatory reloads, while 7-Eleven struggles with app stability and inconsistent reward redemption.

Full reviews: 7-Eleven · Starbucks

Starbucks and 7-Eleven both offer apps for rewards and mobile ordering, but Starbucks generally provides a more functional experience for customizing drinks and skipping lines. 7-Eleven's app is frequently criticized for freezing, glitches, and issues with reward redemption, making it less reliable for users seeking convenience and savings.

Head to head

App Stability and Performance edge: StarbucksR7R13R15R16
7-Eleven Many 7-Eleven users report significant issues with the app freezing, crashing, or being generally laggy and slow, making it unusable at times R7R13R15R16. Some cashiers even advise customers not to use the app due to its poor performance .
Starbucks Starbucks users also experience app crashes, infinite loading, and issues with online ordering availability . However, many users still find it convenient for skipping lines and pre-ordering R74R77.
Rewards Program and Value tieR1R2R4R5
7-Eleven 7-Eleven users frequently complain that rewards are a 'lie' or 'scam,' with points disappearing, promotions not working, or gas discounts not applying as advertised R1R4. Some find the actual rewards have been reduced while prices increased . However, others appreciate the savings on gas and products R2R5.
Starbucks Starbucks users are disappointed with recent changes to the rewards policy, including stars expiring quickly and the removal of 2x stars for pre-loading cards R64R65R111. Some find the reward redemption options limited, especially for food . Despite this, many still value the app for earning points and getting free items R68.
Mobile Ordering and Customization edge: StarbucksR19R21R28R62
7-Eleven 7-Eleven's app has issues with mobile ordering, including wrong items delivered, difficulty applying T-Mobile perks, and general unreliability R19R21R28. There are no specific mentions of customization options.
Starbucks Starbucks users appreciate the ability to customize drinks and pre-order to skip lines R62R68R74R77. However, some report orders not going through instantly, missing customization options for certain items, or the delivery feature being poorly implemented .
Payment and Account Management tieR7R14R26R36
7-Eleven 7-Eleven users report issues with verification codes not working, difficulty deleting accounts, and being overcharged R7R14R26R36. One user dislikes the requirement to use Apple Pay for some redemptions .
Starbucks Starbucks users frequently complain about the mandatory reload feature, where they cannot pay the exact order amount and must add a minimum of $10 or $25 to their card . Issues with signing up or adding credit cards are also mentioned .
Customer Service and Store Experience edge: StarbucksR3R19R40R43
7-Eleven 7-Eleven users report poor customer service, including rude employees, unhelpful support for wrong orders, and stores not accepting rewards R3R19R40R43.
Starbucks Starbucks users mention issues with customer service regarding refunds for wrong orders or delivery problems . Some note inconsistency in drink quality across locations R111. However, many praise friendly staff and good service at specific locations .
Pick 7-Eleven if

Pick 7-Eleven if you primarily seek discounts on gas and basic convenience store items, and are willing to tolerate potential app glitches and inconsistent reward redemption .

Pick Starbucks if

Pick Starbucks if you frequently purchase coffee and other beverages, value the convenience of mobile ordering to skip lines, and want extensive customization options for your drinks R68R74R77.

Evidence note: Both apps are free to download, so there is no free-vs-paid asymmetry. Both apps have a significant number of negative reviews regarding app functionality and rewards, despite high lifetime ratings, indicating recent user dissatisfaction.

Frequently asked

Does the 7-Eleven app offer reliable gas discounts?
While many users report saving on gas with the 7-Eleven app, some find the discounts are not always honored at the pump or only apply to higher-priced stations, making the savings less impactful than advertised R1R46R49.
Can I customize my order with the Starbucks app?
Yes, the Starbucks app allows for extensive drink customization and mobile pre-ordering, which many users find convenient for skipping lines R62R68R74R77. However, some specific customization options, like certain toppings or cold foams, may occasionally be missing from the app .
Are there issues with rewards expiring on the Starbucks app?
Yes, several Starbucks users express disappointment that their reward stars expire, sometimes quickly, especially after recent changes to the rewards policy R64R65R111.
Is the 7-Eleven app prone to freezing or glitches?
Yes, many 7-Eleven users report that the app frequently freezes, crashes, or is laggy, making it difficult to use for ordering or redeeming rewards R7R13R15R24.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R7] 7-Eleven 1/5 · US Unusable: I’ve decided this isn’t working for me and want to delete my account but when I open the app it just locks up on me and won’t function. While I did go through the deletion process after a lot of painful waiting yesterday, they never sent me the verification email and the GD app is freezing again!! 7-11 kinda sucks…
  2. [R13] 7-Eleven 1/5 · US App Freezes: Freezes loading the home screen or when you tap account tab
  3. [R15] 7-Eleven 3/5 · US Broken last update: Last update broke the app, hangs after opening
  4. [R16] 7-Eleven 1/5 · US Starrtripper: It’s unsurprising this space to review what happened also doesn’t work properly. Due to this app’s failure (error message “no internet connection)” and no WiFi connections at ANY of the local 7-Eleven stores, I’m now on ‘E’ and hoping I make it to a gas station. It’s the worst app with so-called customer support at 711 equally as awful.
  5. [R1] 7-Eleven 1/5 · US 711 rewards are a lie and a scam: There hasn’t been one time that I get the rewards at the pump that the app says I will get. It’s a waste of time. 711 app is a scam and waste of time. I will start getting my gas elsewhere, where they honor their rewards, and not lie about it.
  6. [R2] 7-Eleven 5/5 · US Oh thank heavens: Good job overall customer service and incentives 👍🏽
  7. [R4] 7-Eleven 1/5 · US Rewards points: The points don’t stay which is annoying asf had over 1000 and boom it’s gone.
  8. [R5] 7-Eleven 5/5 · US Cheap and easy: Just like I like it
  9. [R19] 7-Eleven 1/5 · US Bad customer service: I ordered items on July 1st. They delivered the wrong items. I asked for a refund and submitted the pictures. They took 4 days to respond and when they did they stated that I am not eligible for a refund because I received my items but my items were the wrong items. They still refused to do anything about this issue and one of the customer service representative hung up on me
  10. [R21] 7-Eleven 3/5 · US T-Mobile Perks: Every time I try to add T-Mobile perks it gives me an error message. Every time I sign in on 7-11 app there’s an error message.
  11. [R28] 7-Eleven 1/5 · US Wrong item: I am allergic to chocolate, ordered oatmeal
  12. [R62] Starbucks 5/5 · US Favorites!: Please consider making the mobile order default to favorites instead of previous orders!! I often purchase coffee for a friend or get a coffee in a target Starbucks.. then I accidentally order myself the wrong coffee when I’m rushing. Target made my latte correct yesterday and rang it in completely wrong so I got a latte today with milk I can’t drink so I have to buy another now 😝
  13. [R14] 7-Eleven 5/5 · US Watched: You need to make sure that they are charging you correctly, a couple of times they have Overcharged my
  14. [R26] 7-Eleven 1/5 · US Would be user: The verification codes you send me are fraudulent .They never work. The store is only as good as the app is.
  15. [R36] 7-Eleven 1/5 · US I provided the verification numbers: Why do you want me to call your 1800# because I changed my phone number? I proved I have a different phone # by proving I can obtain the verification number
  16. [R3] 7-Eleven 3/5 · US Rude employees: The 7-11 on 8830 Rose Avenue Orlando fl the employee’s are rude, loud and wrong! I love less than a mile away and I do my best not to go there! I walk in the store and I have to wait on her to finish her personal conversation while the other employee looks at me standing there for 30 seconds for her to turn around and look at me like I’m bothering her to spend my money with your bu
  17. [R40] 7-Eleven 1/5 · US Most 7 eleven: They are all run down dirty parking lots are always jacked!! Over priced. Slurpee machines are always dirty and not serviced. Soda machines are not calibrated!! It’s all about profit. Not like the 80s when they were mostly American owned and customers friendly.
  18. [R43] 7-Eleven 4/5 · US 7 eleven: App/ customer service
  19. [R46] 7-Eleven 1/5 · US Gas Discount ❌🚫⚠️: Not all Gas stations get you the discount of your savings , its only available at the highest Gas station price … its a SCAM !!! there trying to picture you , that you save and its not like that at all 💔 because the price of the (REGULAR gas )at the highest gas station with my Discount (“Savings”) its the same one as the other gas station that has the lowest price in regular
  20. [R49] 7-Eleven 5/5 · US Excellent service: It’s super fast to get gas using the 7-Eleven app. I don’t need to go inside to pay; I do everything through the app and save 5 cents per gallon.
  21. [R68] Starbucks 5/5 · US The App Gets You Free Reward Points!: The app is way better personally because you can earn reward points,customize drinks and more.
  22. [R74] Starbucks 4/5 · US Amazing: Skips the line even at work I ask if I can pre order a coffee to pick up when my breaks start so I don’t waste time waiting. I love saving up my points for location specific cups. I sell them on eBay when I have to many or gift them. It does lag during busy times of the day and depending on location. Other then that it’s so helpful
  23. [R77] Starbucks 5/5 · US stellbells: i get starbucks almost every day before school and the app makes it so much easier to get my order in time so i don’t miss the bell🙃
  24. [R64] Starbucks 1/5 · US Reward Program: Very disappointed that Starbucks has changed their rewards policy. I’ve lost 300 stars because I haven’t used the app in 2 months. I feel like there should be a better way of doing this, stars should never expire considering the money was spent. Makes me not want to use the app. Especially after changing the 2x stars with pre loading a card. What’s the point of loading a card if I
  25. [R65] Starbucks 5/5 · US Stars: You get deals and can preorder and see what drinks there are and get stars for free stuff but the stars disappear that’s why I didn’t put 5 star
  26. [R111] Starbucks 1/5 · US Points Expire: Ridiculous how quickly points expire. Stupid you cannot load the exact amount of money on your card, who wants to add $20 to a Starbucks account (just providing free loan to Starbucks) None of the stores know how to make matcha or cold foam, emailed a complaint and even though I have pictures they wouldn't do anything about it because I wasn't given a receipt
  27. [R24] 7-Eleven 1/5 · US Glitchy: This current version of the app is so glitchy and laggy that it’s almost impossible to use

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store