Starbucks

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R27] 4/5 · US Amazing: Skips the line even at work I ask if I can pre order a coffee to pick up when my breaks start so I don’t waste time waiting. I love saving up my points for location specific cups. I sell them on eBay when I have to many or gift them. It does lag during busy times of the day and depending on location. Other then that it’s so helpful
2. [R28] 5/5 · US stellbells: i get starbucks almost every day before school and the app makes it so much easier to get my order in time so i don’t miss the bell🙃
3. [R35] 5/5 · US So easy!: Makes ordering coffee so easy. I’m in and out. Have my coffee and I’m Back in the grind.
4. [R41] 5/5 · US Awesome: Fsst n easy
5. [R19] 5/5 · US The App Gets You Free Reward Points!: The app is way better personally because you can earn reward points,customize drinks and more.
6. [R18] 5/5 · US Stars: You get deals and can preorder and see what drinks there are and get stars for free stuff but the stars disappear that’s why I didn’t put 5 star
7. [R30] 5/5 · US Good app: Easy to get their awesome coffee and rewards. Even though it’s overpriced, nothing like a medium roast or one of their cold brews, black or with cream and classic.
8. [R44] 5/5 · US Mandie’s Hemp house: Love the star rewards , easy online orders
9. [R13] 2/5 · US Great when working: App is great and very easy to use, when it works. Mobile ordering crashes frequently
10. [R53] 5/5 · US Too easy to use: I’d probably save over half the money I spend on Starbucks if the app wasn’t so user-friendly and aesthetically pleasing.
11. [R57] 5/5 · US App: I like that app because it’s quick and easy
12. [R12] 1/5 · US Crashes/infinite loading: Crashes if you try to open it without a good Internet connection. Can’t use it at the store anymore. Practically useless now. Update: not crashing now, but infinitely loading if there isn’t a good internet connection. Still useless.
13. [R99] 1/5 · US Fix your app: I can’t even use the app right now, because it crashes every time I open it for the last two days. Please fix
14. [R226] 1/5 · US App is broken: Since the last 2 updates, my app no longer opens up quickly - takes over 5 minutes to open and then I have to login every single time again. So frustrating!!
15. [R5] 1/5 · US Too often: “Online ordering not available” This happens too often. And this is a day after i gave this particular store a sparkling review. 😏
16. [R7] 3/5 · US Charges reload without sending order: A few times now the app will charge the reload amount when ordering…then not actually send the order at all. Also usually excludes certain food orders from being added via the menu and requires adding a past order even when the item is still in stock.
17. [R10] 1/5 · US Mobile ordering always down: Mobile ordering is always down. The rewards and stars absolutely suck now. It’s not worth buying Starbucks when you have Ellianos who is more consistent with the quality of coffee, has real not frozen food, and has better quantity/portions and wayyyy better prices.
18. [R15] 3/5 · US Not great!: So when you use the mobile app to order, your order doesn’t instantly go through to the store. We waited over half an hour only to be told that the barista didn’t get our order until about 5 minutes before. There’s no point in using the mobile order app if you’re waiting in line anyway for over 40 minutes just to get coffee!
19. [R3] 1/5 · US Reward Program: Very disappointed that Starbucks has changed their rewards policy. I’ve lost 300 stars because I haven’t used the app in 2 months. I feel like there should be a better way of doing this, stars should never expire considering the money was spent. Makes me not want to use the app. Especially after changing the 2x stars with pre loading a card. What’s the point of loading a card if I
20. [R51] 1/5 · US Points Expire: Ridiculous how quickly points expire. Stupid you cannot load the exact amount of money on your card, who wants to add $20 to a Starbucks account (just providing free loan to Starbucks) None of the stores know how to make matcha or cold foam, emailed a complaint and even though I have pictures they wouldn't do anything about it because I wasn't given a receipt
21. [R84] 1/5 · US Buy 66.6 Drinks Get 1 Free: Buy 66.6 drinks get 1 free, literally! If your drink costs 3 dollars you will have to buy 66.6 drinks before you accumulate the 200 stars required for a free drink. Oh and they can sell ALL of your location history to third parties and nothing stopping them from selling your dietary habits to an insurance company. We live in that kind of dystopia.
22. [R1] 3/5 · US Signing up problem: Idk what’s going on but no matter how many time I sign up and fill the information correctly it keeps on saying that there’s an error in the system.
23. [R4] 1/5 · US Horrible don’t bother using: I came in religiously and signed up for the rewards and at one point everything was ok until I had to update the app . Then everything went away. There was no rewards/ no purchase history. I contacted their live online support and they were no help . I rather just pay cash/use card .
24. [R104] 1/5 · US Unable to log in through app: I am able to login on the website, but not through the app.
25. [R109] 1/5 · US doesn’t let me sign up: why go through the trouble of making a whole app if it doesn’t let you sign up and use it ??? lol devs r vibe coding or what ?
26. [R9] 1/5 · US Just let me pay for my order: You shouldn’t have to add funds greater than your order. Just let me pay for my order like literally every other fast food app.
27. [R25] 2/5 · US Maintain card reload levels as already set!: Don’t make us pay more than we want to into your payment system. I had my reload level preset to $10, yet it defaulted again to $25. When we’re in the drive-thru line, scrambling to pay before our turn, and we’ve just woken up, this is one last irritation to help us avoid this negative feeling. You’re going to get our money anyway…! Don’t be messing
28. [R98] 1/5 · US Can’t Use Gift Cards: You cannot use multiple gift cards to pay for one order on the app. Useless.
29. [R11] 5/5 · US Favorites!: Please consider making the mobile order default to favorites instead of previous orders!! I often purchase coffee for a friend or get a coffee in a target Starbucks.. then I accidentally order myself the wrong coffee when I’m rushing. Target made my latte correct yesterday and rang it in completely wrong so I got a latte today with milk I can’t drink so I have to buy another now 😝
30. [R26] 2/5 · US Needs an update: There’s no option to add graham cracker topping in the app.
31. [R36] 5/5 · US If only...: ...there was a way to request "no lid" (reducing the waste lids can be) and "tea bag on the side" (allowing me to set a timer for properly steeping my tea), and lastly, we could buy the Stanley series of coffee vessels-because the tall Stanley trigger-finger vessel is. frickin'. awesome.
32. [R39] 2/5 · US Mistakes: It’s easy to make mistakes when you’re traveling and there’s so many Starbucks. There needs to be a way to refund your money in case you go to the wrong Starbucks or they don’t have your order or if you order at the wrong store.
33. [R6] 1/5 · US Delivery feature is terrible: Very poorly implemented, clearly just a webpage added inside the app instead of a properly built feature. It freezes constantly, doesn't respond to tap input, and doesn't remember your login session because it's separate from the actual app
34. [R21] 1/5 · US Delivery: Bad customer service. I ordered two drinks on delivery and they order came with a soaked bag, one of the drinks spilled and leaked all over my work desk when I put it down to open the bag. I contacted support and they offered a $5 refund and said that was the best they could do when the drink was $10 and the delivery fee puts even more on. I told them I’ll take a remake and I’ll even go
35. [R2] 1/5 · US No longer works on older iPhones: No longer works on iPhone X with iOS 16, so won’t be purchasing coffee from Starbucks until I get a new phone in a few months.
36. [R54] 1/5 · US App not loading: Recently the Starbucks app stopped working. It was redownloaded and would not even open now. It seems like the app is upgraded geared towards a newer IOS. Whatever it was doing before was fine so not sure why the change.
37. [R22] 1/5 · US Doesn’t work: Can’t use the app since their last update. Not impressed
38. [R117] 3/5 · US It’s great but…: Starbucks is great their drinks are amazing but i don’t like how when ordering off the app online the reload card is strange. My order was only $5 plus tax, it took $10 dollars off of my card and didn’t give me an option to just pay the regular price.
39. [R119] 3/5 · US Mandatory Reload: So far everything good I had an issue with bonus stars but I call to the customer service an they help me. I tried tu purchase on the app with a. Gift card a friend gave me but it wouldn’t let me pay the difference which was 5 dollars instead I have to reload mandatory 10 dollars minimum. Other than that everything is working good
40. [R103] 3/5 · US Expensive: I go less because they have products I like but they charge much more than before and the rewards program isnt as rewarding as it used to be. They also dont stand behind their products as well as they used to.
41. [R162] 1/5 · US They need to get the algorithm fixed: They really need to get the algorithm that sends mobile orders to the stores fixed. It delays sending your order when the store is busy, and just today I actually stood in line and was able to make an order in person before my mobile order was even sent to the store. Defeats the purpose of ordering ahead!