Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

7-Eleven vs 7NOW

7-Eleven 4.8★ · Free to download 70
Winner 7-Eleven
7NOW 4.7★ · Free to download 55

Choose 7-Eleven if you prioritize in-store savings, especially on gas, and don't mind occasional app glitches, while 7NOW is better for delivery convenience despite frequent issues with order accuracy and customer service.

Full reviews: 7-Eleven · 7NOW

7-Eleven (App A) is primarily a rewards app focused on in-store and gas savings, with users appreciating the discounts but frequently reporting app stability issues. 7NOW (App B) is a delivery service, valued for its convenience and selection, but plagued by complaints about incorrect orders, poor customer service, and delivery problems.

Head to head

Features edge: 7-ElevenR1R4R10R11
7-Eleven 7-Eleven users value the app for gas discounts, in-store savings, and rewards, with many finding it easy and practical for saving money R11R17R20R37. However, some users report issues with rewards not being applied correctly, points disappearing, or promotions not working R1R4R10.
7NOW 7NOW is praised for its convenience, wide selection, and the ability to order items like alcohol and tobacco for delivery . A common complaint is the inability to choose a specific store location for orders, with the app defaulting to the closest one .
Ease of Use tieR5R6R7R11
7-Eleven Many 7-Eleven users find the app easy to use for saving on gas and accessing deals R5R11. However, a significant number of recent reviews highlight severe usability issues, including the app freezing, crashing, being laggy, or not loading properly R6R7. Some also report problems with verification codes and account creation .
7NOW 7NOW is generally considered convenient and easy to use for placing orders . However, users frequently encounter issues with the app not letting them place orders, getting stuck on the logo screen, or not accurately displaying ETA or driver location R76. The lack of Apple Pay is also noted by some .
Reliability edge: 7-ElevenR1R4R7R10
7-Eleven The 7-Eleven app's reliability is a major concern, with numerous reports of freezing, crashing, being laggy, and not functioning R7R16. Users also mention issues with rewards not being credited, points disappearing, or promotions failing to apply R1R4R10.
7NOW 7NOW struggles significantly with reliability, particularly concerning order accuracy and delivery. Users frequently report wrong or missing items R69R78, orders not being delivered R64R87, and drivers stealing food . The app itself also has issues with orders not being placed or getting stuck .
Price/Value edge: 7-ElevenR1R5R9R10
7-Eleven 7-Eleven users appreciate the savings on gas and in-store items, often citing it as a key benefit R5R11R17R20. However, some feel that rewards have been reduced while prices have increased R9, and others complain about promotions being fake or not working R1R10.
7NOW 7NOW offers convenience for delivery, with some users highlighting deals and the ability to get dinner and snacks without extra fees . However, many users criticize the high prices and numerous additional fees R64. There are also complaints about promotions not working or being misleading .
Customer Support edge: 7-ElevenR2R3R7R16
7-Eleven 7-Eleven receives mixed reviews for customer service, with some users praising it R2 while others report negative experiences, such as rude employees in stores R3 or issues with account deletion and verification emails not being sent R7. There are also complaints about customer service being unhelpful with app problems R16.
7NOW 7NOW's customer service is a significant pain point, with numerous users describing it as abysmal, unhelpful, unresponsive, or difficult to reach R64R67R73R76. Users report issues with getting refunds for undelivered or incorrect orders, being hung up on, or being told to dispute charges with their bank R64.
Pick 7-Eleven if

Pick 7-Eleven if you primarily want to save money on gas and in-store purchases, and are willing to tolerate occasional app freezes or glitches to access those discounts R5R11R17.

Pick 7NOW if

Pick 7NOW if your main priority is convenient delivery of convenience store items, including alcohol and tobacco, and you are prepared to deal with potential issues regarding order accuracy, delivery times, and customer service .

Evidence note: Both apps have a significant number of negative reviews, particularly recent ones, highlighting app performance issues and customer service problems. For 7-Eleven, many positive reviews focus on the savings, while negative ones frequently cite app functionality. For 7NOW, positive reviews emphasize convenience, but negative reviews are heavily concentrated on delivery and customer support failures. The lifetime ratings are high for both, suggesting that while current issues exist, many users have had positive experiences overall.

Frequently asked

Does the 7-Eleven app offer gas discounts?
Yes, the 7-Eleven app offers discounts on gas, with many users reporting savings of 5 cents per gallon or more, especially when using the in-app wallet to pay R11R17R20R37.
Are there common issues with 7NOW deliveries?
Yes, common issues with 7NOW deliveries include wrong or missing items, orders not being delivered at all, and drivers stealing food R64R69R78R87.
Is customer service good for 7NOW?
No, 7NOW's customer service is frequently described as abysmal, unhelpful, unresponsive, and difficult to reach, with users struggling to get refunds for incorrect or undelivered orders R64R67R73R76.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] 7-Eleven 1/5 · US 711 rewards are a lie and a scam: There hasn’t been one time that I get the rewards at the pump that the app says I will get. It’s a waste of time. 711 app is a scam and waste of time. I will start getting my gas elsewhere, where they honor their rewards, and not lie about it.
  2. [R4] 7-Eleven 1/5 · US Rewards points: The points don’t stay which is annoying asf had over 1000 and boom it’s gone.
  3. [R10] 7-Eleven 1/5 · US Fake promos: Whenever you wanna use points or redeem promotions, the app just doesn't work.
  4. [R11] 7-Eleven 5/5 · US Ahorro Gas: Es una opción fácil, practica y efiofe ahorrar más en productos básicos y sobre Todo en Gasolina!!!
  5. [R5] 7-Eleven 5/5 · US Cheap and easy: Just like I like it
  6. [R6] 7-Eleven 3/5 · US Problems: Love this app but it having many problems. Yall need to fix it now
  7. [R7] 7-Eleven 1/5 · US Unusable: I’ve decided this isn’t working for me and want to delete my account but when I open the app it just locks up on me and won’t function. While I did go through the deletion process after a lot of painful waiting yesterday, they never sent me the verification email and the GD app is freezing again!! 7-11 kinda sucks…
  8. [R9] 7-Eleven 3/5 · US Rewards have lowered: App works great! But the actual rewards have been reduced while the price of items have doubled. I used to be prompted “Save $1 “ at the cash register and at best, all I get is .50 cents rewards while a Ben & Jerry’s pint of ice cream nears $9
  9. [R2] 7-Eleven 5/5 · US Oh thank heavens: Good job overall customer service and incentives 👍🏽
  10. [R3] 7-Eleven 3/5 · US Rude employees: The 7-11 on 8830 Rose Avenue Orlando fl the employee’s are rude, loud and wrong! I love less than a mile away and I do my best not to go there! I walk in the store and I have to wait on her to finish her personal conversation while the other employee looks at me standing there for 30 seconds for her to turn around and look at me like I’m bothering her to spend my money with your bu
  11. [R16] 7-Eleven 1/5 · US Starrtripper: It’s unsurprising this space to review what happened also doesn’t work properly. Due to this app’s failure (error message “no internet connection)” and no WiFi connections at ANY of the local 7-Eleven stores, I’m now on ‘E’ and hoping I make it to a gas station. It’s the worst app with so-called customer support at 711 equally as awful.
  12. [R17] 7-Eleven 5/5 · US SO CONVENIENT !: I love getting discounts on gas!
  13. [R20] 7-Eleven 5/5 · US Rewards: Love cheaper gas and cheaper drinks! Always convenient
  14. [R37] 7-Eleven 5/5 · US Love the savings!: I love the savings that are available on the 7-Eleven app! If you've use your wallet on the app to pay for gas you get extra discounts off per gallon, there's discounts all over the app for you to save money in the store! Literally one of the most used apps on my phone!!
  15. [R64] 7NOW 1/5 · US Overall disappointed: Customer service and app needs serious work way too high prices way too many fees. My driver never showed up. I wasn’t even issued a refund. I had to get in contact with a human being to get a refund it was difficult and frustrating
  16. [R69] 7NOW 3/5 · US Forgetting things: They always forget my cigarettes
  17. [R78] 7NOW 1/5 · US Never on time or correct: Wrong items old stale always late rude
  18. [R87] 7NOW 5/5 · US Delivery: Always on time and never like a hassle than other apps
  19. [R67] 7NOW 1/5 · US Customer service is less than hopeful.: I have an order that was not being delivered for whatever reason and the customer support representative was not that smart. Damaris seems to be unable to use common sense.
  20. [R73] 7NOW 2/5 · US Oh boi!: It would be nice if your app did not cut off my address apartment number upon sending information to Door Dash. That way I can get my order and the drivers don’t have such a hard time. Customer service needs a lot of work. I requested to merge my two accounts and when that failed requested to cancel one of them. Representative put in to cancel the wrong account even though we verified it
  21. [R76] 7NOW 1/5 · US App Issues: Can’t figure out why the communication is still horrible and why they can’t update app when it comes to people ordering there are people out here with no transportation sometimes and to play around and not know what’s going on with peoples purchases is extremely frustrating

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store