Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

NJ TRANSIT vs Lyft

NJ TRANSIT 4.8★ · Free to download 30
Winner Lyft
Lyft 4.9★ · Free to download 75

Lyft is the better option for on-demand transportation due to its generally reliable service and positive driver interactions, while NJ TRANSIT suffers from a recent update that has severely impacted its usability and functionality.

Full reviews: NJ TRANSIT · Lyft

NJ TRANSIT's recent app update has led to widespread user frustration, with many reporting critical features like schedule viewing and ticket purchasing are broken or difficult to access. Lyft, despite some complaints about pricing and wait times, generally provides a functional service with many users praising their drivers.

Head to head

Features & Functionality edge: LyftR1R2R4R5
NJ TRANSIT Users report that recent updates have removed or broken essential features, such as viewing train schedules for future dates, seeing track numbers, and planning multi-modal trips R1R2R4. Many also struggle to purchase bus tickets or access existing tickets R46R53. The app is also reported to be unusable on iPads for many users R5.
Lyft Lyft generally offers core ride-hailing functionality, though some users desire more options like an 8-seater vehicle R6 or the ability to specify preferences like avoiding Teslas . There are occasional reports of app glitches, such as the chat screen freezing or incorrect pickup locations being set .
Ease of Use (UI/UX) edge: LyftR2R3R8R10
NJ TRANSIT The recent redesign of the NJ TRANSIT app is widely criticized for being non-intuitive, confusing, and less user-friendly than the previous version R2R3R8R10. Users find it difficult to navigate, locate schedules, and access frequently used features, with some calling it a 'nightmare' R18R49.
Lyft Lyft's app is generally considered easy to use, with some users calling it 'easier to use' than competitors . However, one user reported a 'stupid UI' where unlocking a bike prevents access to the car page .
Reliability & Performance tieR12R13R18R20
NJ TRANSIT NJ TRANSIT users report frequent issues with the app freezing, displaying error messages, and providing inaccurate or non-live information R12R13R18R20. Tickets sometimes don't show up after payment, and push notifications for alerts are often broken R56.
Lyft Lyft faces criticism for inaccurate wait times, with drivers often taking much longer to arrive than initially estimated R61R75R78R88. Some users also report drivers canceling rides frequently or being assigned a new driver after a long wait R61R67.
Price & Value tieR24R35R56R63
NJ TRANSIT NJ TRANSIT users complain about rising prices, removal of flex pricing, and increased cancellations/delays despite the cost increases R35. There are also reports of money being added to card balances without permission or tickets not appearing after payment R24R56.
Lyft Lyft is frequently criticized for being expensive, with some users stating it's twice the price of Uber R63R73R105. Users report being upcharged, experiencing price discrepancies between the quoted and final price, and extra fees being charged after initial payment R102R105. The AI pricing model is seen as gouging users, especially for reserved rides R105.
Customer Support & Service tieR6R46R53R67
NJ TRANSIT NJ TRANSIT users report a lack of real customer support, with issues like multi-pay features not working and no response to emailed support requests R6R46R53.
Lyft Lyft's customer service is criticized for not resolving issues, such as a user almost assaulted by a driver . Some users also complain about being charged cancellation fees when drivers cancel R67.
Driver/Service Quality (for Lyft) / Transit Service Quality (for NJ Transit) edge: LyftR33R35R49R62
NJ TRANSIT NJ TRANSIT's actual transit service is criticized for frequent delays and cancellations, often attributed to track issues or other recurring problems R33R35R49. Users also mention crowded trains and lack of AC R35R49.
Lyft Lyft drivers receive mixed reviews. Many users praise drivers for being great, friendly, professional, and providing good conversation R62. However, some users report dirty or smelly cars, grumpy drivers, and drivers arriving in smaller vehicles than requested .
Pick NJ TRANSIT if

You primarily use NJ TRANSIT for simple ticket purchases and are willing to tolerate significant usability issues and potential unreliability for other features .

Pick Lyft if

You need on-demand transportation and prioritize generally reliable service with the potential for positive driver interactions, even if you might encounter higher prices or occasional wait time discrepancies R62.

Evidence note: The reviews for NJ TRANSIT are heavily skewed negative due to a recent update, making it difficult to assess its pre-update performance. The lifetime rating of 4.8 for NJ TRANSIT contradicts the recent user sentiment, suggesting the update significantly damaged user experience. Lyft's reviews show a more consistent, albeit mixed, experience.

Frequently asked

What are the main problems with the new NJ TRANSIT app update?
The main problems with the new NJ TRANSIT app update include the inability to view future train or bus schedules, difficulty finding track information, issues with purchasing and accessing tickets, a confusing and non-intuitive user interface, and the app being unusable on iPads R1R2R4R5.
Is Lyft more expensive than other ride-sharing apps?
Many users report that Lyft is often more expensive than competitors like Uber, with some stating it can be twice the price R63R73. There are also complaints about AI-powered surge pricing and additional fees charged after the initial quote R102R105.
Are Lyft's estimated wait times accurate?
Lyft's estimated wait times are frequently reported as inaccurate, with drivers often taking significantly longer to arrive than initially stated, sometimes doubling the wait time or leading to driver cancellations and reassignments R61R75R78R88.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] NJ TRANSIT 1/5 · US Terrible Update: The App was updated and now it doesn’t show you what train your track is arriving on and it’s very frustrating. If it’s not broke don’t fix it!
  2. [R2] NJ TRANSIT 5/5 · US Schedules: App looks nice but in some ways not as user friendly as the old one. It does not allow you to see schedules for specific train routes the following day. If there is no train at the time you are looking a pop up blocks you from changing the date. A bad flow that needs to be fixed. The old app would let you see all the trains traveling from point to point on a specific day. That is not po
  3. [R4] NJ TRANSIT 2/5 · US New update is so frustrating: This app was so much better before the update. Now when you click on the train to check the schedule, if there are no trains on the day that you’re checking, you’re out of luck. It doesn’t give you the option to choose another date, it just tells you to choose another different origin. As a visually impaired person, this makes it very difficult to plan my only means o
  4. [R5] NJ TRANSIT 5/5 · US CANT USE WITH IPAD: the blue intro page is stuck when I open the app I can’t even use this app on my iPad yall need to make it smaller or something so I can click the “get started” button
  5. [R3] NJ TRANSIT 3/5 · US The redesign is mid: The new design is a decent starting point but it still needs some love. The hamburger menu button is particularly bad. The UX could go for some improvement as well. Like why can’t I check future bus schedules?! You just get an annoying message telling you there aren’t any buses running at this time which makes no sense - it should always show you the next scheduled stop for yo
  6. [R8] NJ TRANSIT 5/5 · US Awful Update and UI changes: The app was atleast usable before, now this UI system is honestly the worst thing I’ve ever seen. It’s a learning curve to get bus routes, train routes, extra pressing to find the route. What was the thought process here? Are we forgetting that apps also have to be accessible and intuitive for our older population as well? Reverse the changes and just fix the bug. Not
  7. [R10] NJ TRANSIT 1/5 · US Terrible update: WTF did you do with this update. The app is not user friendly at all. I can't even look at the schedule for tomorrow if there are no more trains departing, simply won't let you. Horrible design.
  8. [R12] NJ TRANSIT 3/5 · US It started out good: It started off good it gives a good time sometimes accurate sometimes not lately ur bus ticket’s not working
  9. [R13] NJ TRANSIT 1/5 · US Terrible - Not Functional: The latest update is atrocious. Cannot load train schedules. Whats the point. Another NJ Transit blunder.
  10. [R18] NJ TRANSIT 1/5 · US Update sucks: I’m not sure who is rating this app a 4.8 but it’s never been good. The recent update is an actual nightmare though. Every other screen gives some sort of error message. It freezes and requires a forced restart. Why can’t I search by origin/ destination???? Commuting in ny/ nj is enough of a headache- this app makes it significantly more difficult
  11. [R20] NJ TRANSIT 1/5 · US Completely useless: Try and find any schedule for the train or bus, and you’re greeted with essentially a blank page and random travel times. Locating busses on the map just flat out doesn’t work. They made almost every function worse from the previous version. It needs to be reverted back.
  12. [R24] NJ TRANSIT 2/5 · US Bad update bad service: NJ Transit is ruining lives. My card was removed from app, looks like $29 was added without my permission in a card balance. Where did that come from? I had deleted the app for a few days because of the enormous amount of storage that was being used. My credit card is gone from the app, which is disappointing. What’s the point of creating an account. On top of that, even wh
  13. [R35] NJ TRANSIT 1/5 · US Raising prices, yet terrible service: Removed flex prices, raising NJ transit prices though there’s multiple cancellations/delays daily, buses showing up late, lack of AC What are yall doing???? This is just greed at this point and I wish more people would complain about this 😭
  14. [R56] NJ TRANSIT 1/5 · US Horrible App: This app is so bad, there’s always, always, always something wrong and it’s latest issue is when you buy a ticket the money comes out your account but doesn’t show in the ticket section. They are robbing people.
  15. [R63] Lyft 3/5 · US $$$$: Twice the price of uber at least every ride as soon as I can verify my uber account again I’ll delete this app
  16. [R6] NJ TRANSIT 3/5 · US App has issue (still): Well it has come a long way but still there is issues. Constantly putting in the three number code is annoying. The multi-pay feature does not work Went to Walgreens to add 10 bucks and they said the card can’t be activated.stuff like that and no real costumer support, makes the app Mid at best
  17. [R46] NJ TRANSIT 1/5 · US What happened: Why can’t I purchase bus tickets on this app anymore? When I select ‘Buy Tickets’ it only gives me the option the purchase rail tickets. I’ve emailed support twice and tried calling but haven’t been able to get a response
  18. [R53] NJ TRANSIT 1/5 · US World cup garbage: Whatever they did to update the app for the world cup completely broke the app. I cannot log into my account to access my monthly pass, view a train schedule or buy tickets. I have submitted numerous support requests and have had back and forth with support without success. I fully expect njt to reimburse me for the extra tickets I have to physically buy as a result of this. As
  19. [R67] Lyft 1/5 · US Services fee: Yall will allow someone to be one minute away from your house just to cancel it cause he got a bigger order understandable but if I cancel it , it’s a charge $5 . You clowns so dirty thieving and bad for business that you allow them to cancel and not give me my $5. I’m already late now and it means nothing to you cause you paid .
  20. [R33] NJ TRANSIT 1/5 · US Worst Service KNOWN TO MAN: They say they cancel trains because of weather conditions but the trains cancel or delay all year round. Always track issues, some tree always fell on the line. The same lies. Staff is unacceptable. Customers are constantly left stranded or stuck on trains. Utterly disgusting service.
  21. [R49] NJ TRANSIT 1/5 · US Fix this: Wtf happened you made this the least user friendly app ever, how has nj transit managed to make the commuter experience worse, it’s bad enough we have to put up with fires and electrical and construction every week and packed to the gills trains that always arrive late and cancellations you don’t know about until after the train is supposed to be there NOW I can’t even figure out where s
  22. [R62] Lyft 5/5 · US Lyft driver: Great driver, great personality and great conversation
  23. [R73] Lyft 1/5 · US Extremely expensive: Lyft has gotten unbearably expensive. Rides on uber will be $12 and Lyft will be $45
  24. [R102] Lyft 3/5 · GB Price Discrepancy: I have discovered that Lyft on occasions have discrepancies in price on request and end of the ride. The price quoted increase at the end of your Ride. I had this experience recently and so did my husband on using his App.Price was increased by more than 10%. I feel like this is dishonest and I am considering trying others I have made a complaint recently and feel that this shou
  25. [R105] Lyft 1/5 · US AI powered Rates, Prepare to be Gouged: Due to usage of an AI pricing model, a reserved schedule will charge you let's say $10 for a ride as an example. Then within minutes they can change that charge to upwards of $5-$10 more simply because the AI determines that people need rides. Then they will attempt to sell you the solution to this problem by buying a Lock In pass. I have been screwed over
  26. [R61] Lyft 1/5 · US Bery disappointing experience: Very disappointing experience. I waited 14 minutes for my driver, and when they were only 2 minutes away, Lyft suddenly changed my driver without any explanation. Then I had to wait another 14 minutes for the new driver. This wasted my time and was extremely frustrating. If a driver needs to be changed, Lyft should prioritize assigning someone nearby instead of maki
  27. [R75] Lyft 3/5 · US The App has gotten terrible!!: I order Lyfts 3-4 times a week and have noticed it getting worse lately. When ordering it will say the driver is 10 minutes away, and after paying the drivers are closer to 25 minutes away. I just ordered one tonight at the airport at 9:48pm and the driver was 15 minutes away, so I should have been picked up about 10:03pm. Instead, I finally got picked up at 10:20
  28. [R78] Lyft 3/5 · GB Inaccurate wait times: Frustrating to close the Waymo app and choose Lyft which looks quicker to arrive but then actually takes longer. Why say 2 mins away if it’s actually 11 mins?
  29. [R88] Lyft 1/5 · US Lies about time to driver pickup: Lyft is the absolute worst, I cannot tell you how many times they’ve said the driver is three minutes away and then it’s 10 minutes then it’s 15 minutes then it’s a new driver and they’re constantly slow to pick you up absolute mistake not using Uber to save five bucks.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store