Lyft

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R1] 5/5 · US Sweet ride: Courteous, friendly safe driving clean vehicle and great looking SUV 👍🏽
2. [R2] 5/5 · US Absolutely great: Helped me get my My groceries to and from the car !! I would recommend him to anyone
3. [R3] 5/5 · US Excellent: …vehicle and driver. Great experience.
4. [R11] 5/5 · US Cheaper price, better cars and nice drivers: My experience with Lyft in US is far better than other apps. Overall fantastic.
5. [R24] 5/5 · US Good timing out of lax: In LA airport the timing is hard to get but this app does it immediately
6. [R29] 5/5 · US good price: cheaper than Uber thank you
7. [R100] 3/5 · US Hit or miss: Lyft seems to be consistently cheaper than Uber for me (though not for everyone), but the experience is hit or miss. The initial estimated time to get a driver is not always accurate and even when it says a few more seconds, it could actually be several more minutes (or even a cancellation of the ride). Not great when you’re in a hurry.
8. [R652] 3/5 · CA So so: Cheaper than uber but wait times are never accurate and usually take longer. I’m not sure if it’s the drivers or the app itself but every Lyft I’ve taken takes the longer route to where I need to go. Uber is quicker and faster but more expensive. You get what you pay for I guess
9. [R32] 3/5 · US The App has gotten terrible!!: I order Lyfts 3-4 times a week and have noticed it getting worse lately. When ordering it will say the driver is 10 minutes away, and after paying the drivers are closer to 25 minutes away. I just ordered one tonight at the airport at 9:48pm and the driver was 15 minutes away, so I should have been picked up about 10:03pm. Instead, I finally got picked up at 10:20
10. [R18] 1/5 · US Never tells you when they stop looking for your ride: It’ll tell you you’ll get your ride in 3 minutes, then that “it’s taking longer than expected”, then you open the app a few minutes later to find out that it hasn’t even been looking for the past 10 minutes you thought it was still searching.
11. [R106] 3/5 · US Needs improvement: Other than the fact that the prices change every time you open the app, there should be an option to cancel a ride with a person when we wait over 10 minutes for them to move one inch . We could find someone who is closest by then. If we cancel we get charged a fee or have to pay more for a ride after waiting for so long . That shouldn’t be the case , there should be more optio
12. [R26] 1/5 · US Cancelled rides: Was at a Concert Venue at Geodis in Nashville and exited the venue early, about 30 minutes before it ended. Set up a ride and waited 10 minutes and then the driver cancelled. As the app was setting up another ride, it was showing cars in my immediate vicinity but none of them accepted the fare because they were sitting there in front of me waiting for the rates to go up. I believe
13. [R116] 1/5 · US Drivers Cancel on Riders With Impunity: It’s insane how easy it is for drivers to accept your ride and then change their mind. I often go through 5+ drivers before I get one that comes to me. Honestly, I hate Uber for their customer service, but when I need to get somewhere, I need to get somewhere … so I’m switching back.
14. [R122] 1/5 · US 2 Hours?: Waiting over two hours in a major metropolitan area is ridiculous. Had numerous rides canceled. It’s 2AM. I just want to get to my hotel. 0 Stars
15. [R67] 3/5 · US Long time user: I’ve been using Lyft for years now and have lots of trips racked up. But lately it’s been a little weird with them. Last trip I took it took me to the wrong destination so I had to rebook and set up a new ride. Today I was going to book and then checked uber rates. The rates stayed the same on Uber but when I checked Lyft again the rate went up within 1-2 min. Very strange how it’s
16. [R79] 1/5 · US Scam: Doesn’t honor pick up time, it’ll show you in 5 minutes then when it finds a driver it’s almost doubled what it shows you! Also the price lock makes it look like you’re getting a deal but the prices of rides suddenly are all up and just tacked in the “5% discount” but it’s way higher than what I was paying before the lock
17. [R80] 1/5 · US Expensive: Pricy
18. [R21] 1/5 · US app should be shut down immediately: when i requested a ride they took 20 minutes to try and find one just to tell me there were no drivers around. then i try to get my money and they still haven’t sent it back as im writing this. support is very unprofessional and takes very long to type back. this app is a cancer and i pray to god it gets shut down one day. i wish i could give 0 stars.
19. [R51] 1/5 · US No way to talk to anyone: It’s really frustrating that you can’t get a live person. I don’t have the app anymore, don’t want to redownload it, and now got 2 emails re rides I didn’t take. Don’t understand why this multi million dollar company can’t provide an actual customer service number, it has to be through a submitted request on the site. Don’t even have an email to reach out to.
20. [R64] 1/5 · US No Customer Service: Lyft doesn't have real customer service. Just a bunch of losers who pretend they're helping but can't do anything. I have screenshots of conversations with different losers who just wasted my time giving me the runaround.
21. [R82] 2/5 · US Lyft is Going Down Hill!: When I tried to use your app yesterday for a 2 stop ride the app refused to enter the exact location that I typed in (The app kept entering an alternate incorrect address) for the second location. I had to cancel three times (because of the error) and I was charged on my credit card for the last one. Even though the ride was cancelled. I went to a competitor (Uber) app be
22. [R102] 1/5 · US APP IS NOT FORMATTED FOR IPHONE?: FIX YOUR APP! I have an iPhone wirh latest operating system but the app is messed up. I cannot see my driver without doing a work around whereas I have to swipe down and try to hold it to see the drivers name and car. ? It’s very hard to do. I cannot contact the driver either and I sat for 30 minutes while the driver circled around doing endless u-turns trying to
23. [R152] 3/5 · US Geolocation is off: We just vacationed in Boston and the app never got our location right. When I returned to DFW, the app directed me to one pick up zone and the rider to another. This was also happening to other riders at the airport
24. [R277] 3/5 · GB App glitch: Used a few times so far but on one occasion app put wrong pick up location and charged for this
25. [R19] 2/5 · US Drivers do not speak English: In my experience, many of these drivers do not speak English impairing the ability to have important communication regarding the pick up or drop off
26. [R33] 5/5 · US Great App But…: It’s a great taxi service but there are too many people who drive for this company that can’t speak English or know US traffic laws.
27. [R61] 3/5 · US Improvement: Could definitely need some improvement with some drivers nasty attitude an not proper need to do interviews in person
28. [R83] 1/5 · US It’s stupid!: I’ve had multiple drivers and they all go the opposite way of my drop off spot, I have to guide the driver where to go, I just ordered an 11 minute and they sent me a 20 minute and I did NOT see a canceled ride. Not mad at the drivers but Lyft needs to do better!!!
29. [R39] 1/5 · US Theft.: I paid 15.15 for a ride I needed to go to a birthday party and Lyft not a drive canceled my ride (idk if it’s because they didn’t want me to get the ride for less) but it still charged my card and now I need to pay another 20 on top of what I paid for the other ride. That was cancelled. I spoke to support and they were useless. Definitely will NEVER USE LYFT AGAIN.
30. [R43] 1/5 · US Stick to uber: It took forever to get a driver and then the driver was too far away and just stopped moving all together so I had to cancel and then they took my money anyway even though the ride never happened!!!! 😡
31. [R53] 3/5 · US Temporary hold: I didn’t get my temporary hold back when I scheduled a ride . Charged twice ! Once when I scheduled and charge again when ride arrived
32. [R88] 1/5 · US XLs not actually large: XLs supposed to be big enough for 6 by their own definition. Just had two rides not work because neither could take my family of 5 home from the airport. Absolute garbage.
33. [R293] 3/5 · GB App good, drivers not!: Used this app in America on a trip recently and every car was extremely tatty and dirty on the inside. Drivers were grumpy and mean despite our attempts to be friendly. A big problem for us was every time we ordered an XL for our group, they either turned up in a normal car saying their other car was 'in the shop', presumably so we would squeeze in anyway and they would be
34. [R362] 3/5 · GB Needs better features for wheelchair user: Used the app for the first time in New York/ New Jersey. The app is good to a point if you are able bodied, no more than 4 people and don’t need lots of space then it’s great. But when you have 5 people and a foldable wheelchair, LyftXL is supposed to be able to accommodate up to 6 people, so why is it such a surprise to drivers when they arrive. I woul
35. [R36] 4/5 · US Bad situation: I honestly have to say i liked this app. Until one day after work with my ride being like $11-$14 while trying to request.. i had $10 on lyft cash and wanted to charge the remaining balance on my card. Long story short, if i have money on my lyft cash it should use the cash and charge the remaining amount on my card. INSTEAD of charging me the full amount and not using any of the ca
36. [R38] 4/5 · US Please update your GPS: Hi. I’ve been a lyft customer for about 3 years. I enjoy lift but it never recognizes my pick up spot in the morning where I live. I always have to text or call the driver to come to my location. A map update through Lyft might help. The drivers are generally very nice. Thanks
37. [R66] 1/5 · US They don’t care: I have made my preference for drivers known. I would prefer women driver, but every time there’s a woman driver, they always pair me up with a man. I don’t know how I can make it more clear that I want a woman driver. This is just for my comfortability.
38. [R128] 1/5 · US Lyft cash: I bought it at the store and my Lyft account won’t let me access or use it this is ridiculous I just wasted 75 bucks in Lyft cash that it won’t let me utilize
39. [R50] 1/5 · US Pretends to know better: Doesn’t let me book from the gate (“because I am too far away”) then I wait 10 minutes in the terminal for my ride. I hope Waymo does unspeakable things to your insolvent corpse
40. [R54] 2/5 · US App allowed only ‘schedule’: App usually shows most frequent address to choose from. Did not even show any choices. Only flickered but not clear enough to see. Then it only allowed ‘schedule a ride’! I clicked in and out if Lyft but it continued to only show ‘schedule ahead’ choice. Very disappointed I had to wait 40 minutes! Please review App from customers view!
41. [R81] 1/5 · US bad app: it’s amazing and has options for people wanting specific drivers that fit there preference but the app itself it bad, the app is always either down or slow never loading the information i need