NJ TRANSIT

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R16] 5/5 · US Schedules: App looks nice but in some ways not as user friendly as the old one. It does not allow you to see schedules for specific train routes the following day. If there is no train at the time you are looking a pop up blocks you from changing the date. A bad flow that needs to be fixed. The old app would let you see all the trains traveling from point to point on a specific day. That is not po
2. [R218] 5/5 · GB Visitor from London: Very easy and convenient app to use.
3. [R223] 5/5 · CA One of the best transit apps: Super easy to use and extremely user friendly… I wish every transit authority had an app like this!
4. [R225] 5/5 · CA Pratico pratique: Très pratique à mon avis!
5. [R1] 1/5 · US Latest version of app SUCKS: Slower than molasses especially for the light rail service- fix it could ya
6. [R3] 1/5 · US New update: The app was easy to use and right to the point. New update is slow and confusing not something I was expecting as a everyday user
7. [R35] 1/5 · US Horrendous UX/UI: I don’t often write reviews - but the recently updated app is almost impossible to use. It’s clear there was minimal, if any, user research behind this redesign. Especially looking up schedules from one destination to another is very difficult and hard to understand. Load times have unbelievable lag. Truly awful user experience.
8. [R37] 1/5 · US RUINED THE APP.: They ruined the app. Slow, clunky, and impossible to get accurate train schedules. What once took two clicks. now takes five. It freezes for a good 10 seconds every time you try to get a schedule, then forces you to go through 3 drop down menus. Would literally never use it if I didn’t need it to commute daily. They need to fix this asap.
9. [R2] 1/5 · US Terrible!: App is terrible, hard to navigate and barely working
10. [R49] 5/5 · US Awful Update and UI changes: The app was atleast usable before, now this UI system is honestly the worst thing I’ve ever seen. It’s a learning curve to get bus routes, train routes, extra pressing to find the route. What was the thought process here? Are we forgetting that apps also have to be accessible and intuitive for our older population as well? Reverse the changes and just fix the bug. Not
11. [R60] 1/5 · US REVERSE UPDATE PLEASE: The app WAS great prior to the newest update. This updated app is genuinely not user intuitive whatsoever, who approved this?? Not to mention, either certain useful features are no longer available or they are just so poorly placed that even having looked for multiple minutes, I couldn’t find them.
12. [R6] 3/5 · US The redesign is mid: The new design is a decent starting point but it still needs some love. The hamburger menu button is particularly bad. The UX could go for some improvement as well. Like why can’t I check future bus schedules?! You just get an annoying message telling you there aren’t any buses running at this time which makes no sense - it should always show you the next scheduled stop for yo
13. [R21] 2/5 · US Update does let you look at schedule at night: The way the update works, if your station doesn’t have anymore stops for the night, you can’t look at the schedule. Like, at all. Here’s what happens, in my case, it’s late and I want to look at tomorrow’s schedule. I select my home/origin station, and select Penn Station. Now because it’s late, a pop up says “there’s no trains tonight!” totally fine,
14. [R22] 1/5 · US App is not good: This app is not good. Doesn’t show the track that the train is boarding when the train is boarding ! Also very hard to plan a trip for a day that isn’t today . For example I’m trying to plan a trip for tomorrow and it’s not letting me , keeps changing and saying that there are no trains going to New York now (which is fine ) it’s late but it’s not letting me change the date it ke
15. [R4] 1/5 · US What happened: Why can’t I purchase bus tickets on this app anymore? When I select ‘Buy Tickets’ it only gives me the option the purchase rail tickets. I’ve emailed support twice and tried calling but haven’t been able to get a response
16. [R13] 1/5 · US How am I Supposed to Buy a Bus Ticket: Whatever you did, you broke the app. I can’t even buy a bus ticket, all I see are options to buy light rail tickets.
17. [R19] 1/5 · US Horrible App: This app is so bad, there’s always, always, always something wrong and it’s latest issue is when you buy a ticket the money comes out your account but doesn’t show in the ticket section. They are robbing people.
18. [R41] 1/5 · US Broken App: I rarely review phone applications but this one deserves time. The latest update literally broke my NJ transit experience. Others will comment about how bad the new user interface is compared to the old. Here’s a worse issue to have: Now, when I purchase Light Rail tickets they do not show up in the App. Anywhere. And I’ve been trying for a couple days now. If I am approached by transi
19. [R18] 1/5 · US Unreliable info: What’s the point of a transit app if your train schedule is NOT live??
20. [R20] 1/5 · US Can the devs learn to code?!: What are you guys doing, seriously? Can someone learn to update bus times in real time as they depart. It’s so annoying and frustrating when a bus goes from 2 minute away to less than a minute away in less than 30 seconds. Holy moly I feel like a middle schooler would do a better job at developing this!
21. [R23] 1/5 · US App Update Sucks: Typically app updates are better, they are upgrades. This is a MAJOR downgrade. Users can’t see the track in app, it shows on time even when there’s delays. It’s unusable now and now even more people are crowded around screens to see gates at the largest station, Penn Station with no way for your most loyal commuters to self-service. Fix it please!
22. [R24] 1/5 · US App is now worthless: Bus arrival times, map locations and crowdedness are all wildly inaccurate and unreliable.
23. [R17] 1/5 · US App malfunctions: App doesnt open on an apple ipad
24. [R43] 5/5 · US CANT USE WITH IPAD: the blue intro page is stuck when I open the app I can’t even use this app on my iPad yall need to make it smaller or something so I can click the “get started” button
25. [R59] 1/5 · US Suddenly stopped working on my iPad Pro v6: When I tap to open the app, it gets stuck on the blue skyline screen. I had to install and “activate” the app on a different device altogether.
26. [R99] 3/5 · US No longer works in iPad: I have been using this app on my phone and iPad for many years. This latest update does not work on my iPad at all. It gives a zoomed in version of the intro screen and no buttons showing I can click to advance screen. All my software is up to date on my iPad. I wish this would get fixed because when I have my phone charging I need to use my iPad for bus update.
27. [R26] 3/5 · US Move favorites: Favorites should be first not closest stops. I don’t care about closest stops on my daily commute I care bathe stop I need.
28. [R47] 1/5 · US Ruined the app: This most recent update actually made this app entirely unusable. I don’t know why the developers thought it would be a good idea to display an onslaught of information with non-functioning filters, while simultaneously eliminating the ability to store a specific route and stop combination as a favorite. There are a hundred NJ transit bus routes and as it turns out I care about exa
29. [R48] 1/5 · US Fix favorites section: Favorited trains and routes do not show up on Home Screen. Very inconvenient as it is hard to find train routes for work.
30. [R61] 1/5 · US App Needs a “Favorite Route”: The update made a bad app worse. I usually take the same route, but the app requires me to choose an origin and destination every time. I should be able to save the route to the home screen for one-touch convenience. Furthermore, the train disappears from the list as soon as it departs, making it difficult to find/anticipate my stop.
31. [R58] 2/5 · US Horrible upgrade: This update was not needed, it’s been incredibly difficult getting scheduled bus times and I can’t even see the times. Not only that , but the SMS errors have been taking my money and wasting my time at the bus stop, I already lost $32 in tickets with no refunds. Do better
32. [R98] 2/5 · US New app is awful: This new app is awful. The former NJ Transit app was much more straight-forward and user-friendly. This current one is not. And when you purchase a ticket using Apple Pay, it appears that you have purchased the ticket, but it then asks you to confirm & purchase. It’s confusing. So I now have two charges on my bank account, but I have only one round-trip ticket. Don’t “fix” or cha
33. [R100] 1/5 · US Incredibly disappointing update: The new update you graced us with got rid of features I use daily like departurevision and the ability to view all stops a train makes. But the worst thing is THE APP NOW SOMETIMES BUGS OUT AND DOES NOT GIVE YOU A TICKET AFTER CHARGING YOUR CARD. THE CONDUCTORS ARE AWARE OF THIS AND THIS HAS HAPPENED TO ME MULTIPLE TIMES NOW. HOW DO YOU NOT HAVE A CI TEST THAT MAKE
34. [R14] 1/5 · US Bring back features: Please bring back the feature where you could see the stops for a particular train that was already in transit. I need to track other people who are riding the train on their way to me so that I can pick them up. As a rider, I also want to how many stops I have before I have to get off. This is *especially important* when you can’t see out the window know what station you are
35. [R25] 1/5 · US Go back to the old layout: The most recent update that changed the whole layout just makes everything more confusing and takes away departure vision. Geez as if it isn’t bad enough to have to cross your fingers that your train is on time everyday. Scrap this revamp from whenever you launched it like two months ago and go back to the clunky looking version that works and is actually easy to use. Yo
36. [R105] 1/5 · US Horrible Redesign / New Functionalties: The redesign is terrible. You cannot see when trains are actually leaving the station with the removal of DepartureVision. In addition, the schedule options are atrocious, you cannot quickly see end to end schedule times that show where to transfer. Whoever approved the redesign of this app at NJT needs to be fired
37. [R15] 1/5 · US World cup garbage: Whatever they did to update the app for the world cup completely broke the app. I cannot log into my account to access my monthly pass, view a train schedule or buy tickets. I have submitted numerous support requests and have had back and forth with support without success. I fully expect njt to reimburse me for the extra tickets I have to physically buy as a result of this. As
38. [R63] 1/5 · US Extremely slow: Extremely slow app, in the process logging in 17 times i got locked out of my account while on the train . No thx. Just use website.
39. [R82] 1/5 · US A Downgrade!: This new version does not accept my ID, does not accept my password (it locked me out) and does not allow me to open a new account or activate a new download of the app because it does not send a verification code. I have been forced to buy paper tickets. I used the prior version for years without incudent. Please make this new version usable!
40. [R102] 1/5 · US No longer functional: The old app was great and I’ve been using it for years without any problems. But unfortunately some moron manager who needed to justify his job decided to green light an app redesign and boy is it a stinker. The app doesn’t remember my login even though I opted in. The buy section doesn’t show all station stops. The only way to buy tickets is a convoluted series of taps throu
41. [R8] 1/5 · US Fix this: Wtf happened you made this the least user friendly app ever, how has nj transit managed to make the commuter experience worse, it’s bad enough we have to put up with fires and electrical and construction every week and packed to the gills trains that always arrive late and cancellations you don’t know about until after the train is supposed to be there NOW I can’t even figure out where s
42. [R27] 2/5 · US I can’t see the tickets I’ve bought: The tickets that I previously bought aren’t being shown.
43. [R38] 1/5 · US The New Update Sucks: The old NJ Transit app was much better than this new version. Please bring back real-time bus ETAs. That feature was incredibly useful and it’s frustrating not having accurate arrival information readily available anymore. Also, Light Rail arrivals should display the actual arrival time, not just a countdown that forces riders to do the math themselves. Overall, this feels li
44. [R95] 2/5 · US Bad app made worse: Certain functions don’t work on my phone and the app doesn’t work at all on my iPad
45. [R33] 1/5 · US Terrible app update: They updated the app and made it horrible. They removed the ability to actually see the train schedule for the next day in the app. Now you can only see the next few trains and you can’t plan a trip for a future day. It’s absolutely useless now. Truly one of the creepiest apps ever created.
46. [R71] 1/5 · US Where to buy bus tickets?: This is driving me nuts. My app updated to the new version and I have no clue where to go to buy my bus ticket