Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

maxim vs Grab

maxim 4.8★ · Free to download 45
Winner Grab
Grab 4.9★ · Free to download 75

Grab is the better choice for reliability and overall service.

Full reviews: maxim · Grab

While both apps offer free downloads and have their strengths, Grab generally provides a more reliable service with better customer support. Users of Grab report higher satisfaction with their experiences, despite some complaints about driver cancellations and pricing.

Head to head

features edge: GrabR1R9R62R65
maxim Maxim users mention issues with driver availability and pricing fluctuations.
Grab Grab users appreciate its multi-functionality, including food delivery and reliable ride-hailing.
ease of use edge: GrabR13R57R116R90
maxim Maxim users report frustrations with long wait times and app navigation issues.
Grab Grab users find the app generally easy to use, with some concerns about navigation and updates.
reliability edge: GrabR4R27R75R88
maxim Maxim users frequently complain about long wait times and cancellations.
Grab Grab users also experience cancellations but report better overall reliability and quicker service.
price/value edge: GrabR2R58R96R89
maxim Maxim users note lower prices compared to competitors but question the value due to service issues.
Grab Grab users mention rising prices but appreciate the overall service quality, indicating a better perceived value.
support edge: GrabR23R62R112
maxim Maxim users express dissatisfaction with support and driver interactions.
Grab Grab users report positive experiences with customer support, highlighting its helpfulness.
Pick maxim if

you are looking for a lower-cost option and are willing to tolerate potential service issues.

Pick Grab if

you prioritize reliability and customer support in your ride-hailing experience.

Evidence note: While both apps are free to download, Grab's reviews are more consistently positive, whereas Maxim's negative reviews highlight significant service shortcomings.

Frequently asked

Which app is better for ride-hailing?
Grab is generally better for ride-hailing, with a higher reliability rating and better customer support, despite some complaints about cancellations.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] maxim 1/5 · US 1 star: No drivers, wait half an hour, price is the same as Yandex. · translated
  2. [R9] maxim 3/5 · US Price jumps!: The price is one thing when you order a taxi, but when you arrive at your destination, the price suddenly increases, and this has been happening for a long time. · translated
  3. [R62] Grab 5/5 · US Awesome service !!!!: I love the Grab app! I live in Florida and send food to my mom in Pattaya every couple days. I use grab for a ride to and from the airport and anywhere else. If I make a mistake - I call grab support and they are very helpful and knowledgeable. Grab support will fix my mistake instantly with no problems! Payment has been secure and accurate. Thanks Always a pleasant experie
  4. [R65] Grab 5/5 · US So Convenient, So Reliable!: Whether it’s on a bike or in a car, it’s been a lifesaver. When I discovered food delivery I was hooked.
  5. [R13] maxim 1/5 · US Long taxi wait: Waited for a taxi for over 30 minutes, but no car was found. · translated
  6. [R57] maxim 1/5 · US Disgusting!: It's impossible to get a taxi driver. They like to accept and then refuse as soon as they see the destination. The prices for trips are completely unjustified. · translated
  7. [R116] Grab 2/5 · US Bad app: The app is difficult to navigate
  8. [R90] Grab 3/5 · GB Good app poor map: The app is easy to use but doesn’t do real time traffic or alternative routes so sit in travel time is longer.
  9. [R4] maxim 1/5 · US Terrible app: Always a million-year wait for a car. Drivers can easily accept and cancel an order when only a couple of minutes are left. The service is awful. · translated
  10. [R27] maxim 1/5 · US Horrible app: I don't like it at all. You order a taxi, it says the wait will be 3-4 minutes. In the end, you wait for about 20 minutes, and no one accepts the order. · translated
  11. [R75] Grab 3/5 · US Useful, except when you really need it: Mostly fine, but extremely unreliable when it’s raining which in Malaysia is daily. I often go through at least 5 to 10 drivers canceling on me before getting a ride and I’m not in a difficult to reach location. Something about the app clearly incentivizes drivers to cancel on riders without care or consequence, even after waiting 10 to 15 minutes for them t
  12. [R88] Grab 1/5 · US Driver ETAs are a joke: Takes 15 minutes to get matched. Driver is 5 minutes away for 20 minutes. Ridiculous
  13. [R2] maxim 4/5 · US Prices are lower than Yandex!: Too bad no one ever shows up. · translated
  14. [R58] maxim 5/5 · US Love it but…: I’ve used this app/ride-share for a while now and I absolutely love the lower prices compared to Grab and Bolt. I always compare the 3 when searching for a ride and Maxim wins most often. My only issue is the in-app language translation in the messaging portion. If a driver sends a text, it doesn’t translate their language, which causes an issue when they’re trying to locate you. I’v
  15. [R96] Grab 3/5 · GB Why is Grab almost double the price of BOLT?: I’ve been using Grab for a while, but recently the pricing feels like it’s getting out of hand. I was quoted RM40 after a 10-minute wait for a 16-minute trip (about 7.5 km). That feels very expensive for such a short journey. I compared the same route with Bolt, and the price was almost half, around RM21, even though the wait time was similar (10, 20
  16. [R89] Grab 4/5 · US Prices: You should give more coupons and lower the fees
  17. [R23] maxim 1/5 · US Order and support: I called a taxi 3 times in Bratsk; the same driver accepted and canceled the order. Then money was debited from me, and I was kicked out of the app. It's no longer possible to log in. So what do I do? How do I leave the airport? · translated
  18. [R112] Grab 1/5 · US Avoid this app customer gets blame for everything!: This company is terrible. I can honestly say they’re no different from Uber Eats in the United States. I paid $37.50, including the tip, and none of it was refundable because the restaurant refused to issue a refund. On top of that, the drivers failed to read my delivery notes and messages, even though I clearly instructed them to deliver the ord

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store