Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
The verdict on

maxim

35
User verdict / 100 High confidence In trouble

Maxim offers competitive pricing compared to other ride-hailing apps, but users frequently experience extremely long wait times for drivers, cancellations, and issues with payment and app functionality, making it unreliable for timely travel.

4.8★ lifetime (38,668) Free to download since 2015 by PT. SISTEM INFORMASI TRANSPORTASI OTOMATIS updated 0.3 mo ago recent negative 48% 120 reviews across 4 regions
Driver Availability & Wait Times Driver Behavior & Service Quality Pricing & Value App Functionality & Bugs Spam & User Experience
5★167
4★12
3★12
2★21
1★159
recent reviews across 4 regions, vs the 4.8★ lifetime average

Maxim is a ride-hailing app that often provides lower prices than competitors like Yandex, Grab, and Bolt. However, recent user reviews highlight significant issues with driver availability, long wait times, and frequent order cancellations, which contradict the app's lifetime high rating.

What users like

  • Prices are often lower than competing ride-hailing apps like Yandex, Grab, and Bolt.R5R20R58R191
  • Many drivers are described as polite, professional, and provide good service.R12R14R19R21

What users complain about

  • Drivers are frequently unavailable, leading to excessively long wait times (up to 30-60 minutes) or no driver accepting the order at all.R1R2R4R6
  • Drivers often cancel orders, sometimes repeatedly, or expect users to increase the fare.R2R13R15R34
  • The app has issues with payment processing, including incorrect charges, inability to add credit, and drivers demanding cash despite in-app payment selection.R13R35R49R60
  • The app's map and navigation can be inaccurate, leading drivers to wrong locations.R41R90R360
  • Users report excessive spam notifications.R3
  • Some drivers have old, poorly maintained, or smoky cars.R18R191
  • The app's search engine for destinations needs improvement.R307
  • Customer support is unresponsive or unhelpful.R13R18R72R86
  • The app can be slow, crash frequently, or have issues with language translation in messaging.R58R72R370
  • The app is not tourist-friendly as it requires a local phone number for registration.R82

Latest update · v3.224

What the developer says changed (the verdict above weighs this against what reviewers report):

- Improvements and fixes - The app runs faster now

Recurring themes

Driver Availability & Wait Times negative
Many users report extreme difficulty in finding a driver, with wait times often exceeding 30 minutes, or orders simply not being accepted. This is a recurring issue across multiple regions and is the most prominent complaint. The developer's notes mention 'improvements and fixes' and 'app runs faster now', but these do not address the core issue of driver availability.R1R2R4R6
Pricing & Value mixed
Maxim is often praised for its lower prices compared to competitors. However, this advantage is frequently negated by drivers who refuse orders at the initial price, forcing users to increase the fare, making the final cost similar to other apps. There are also reports of prices increasing mid-trip.R1R4R5R20
Driver Behavior & Service Quality mixed
While many reviewers commend drivers for being polite, professional, and providing good service, a significant number report issues such as drivers cancelling orders, demanding extra cash, having old/smoky cars, or not knowing how to use navigation. The positive reviews often highlight specific good drivers.R2R12R13R14
App Functionality & Bugs negative
Users report various app issues including incorrect map directions, problems adding credit, payment processing errors, frequent crashes, slow performance, and a deficient search engine. The latest update claims 'improvements and fixes' and 'app runs faster now', but recent reviews still mention slow performance and crashes.R13R23R41R46
Spam & User Experience negative
Some users are annoyed by constant spam push notifications. Other minor issues include the app's name containing emojis and the app not being tourist-friendly due to local phone number requirements.R3R73R82

Who it's for

Maxim is for users who prioritize potentially lower prices and are not in a hurry, willing to wait extended periods for a driver, or to increase the fare if necessary R5R20R58. It is not for anyone needing reliable, timely transportation, especially during peak hours, or for tourists without a local phone number R2R9R82.

Evidence note: The recent reviews skew heavily negative, particularly regarding driver availability and app reliability, which contrasts sharply with the high lifetime rating. This suggests a significant decline in service quality or increased user frustration recently. The positive reviews often praise individual drivers rather than the overall service.

Frequently asked

Is Maxim cheaper than other ride-hailing apps?
Yes, Maxim often offers lower base prices compared to competitors like Yandex, Grab, and Bolt R5R20R58R191. However, drivers may not accept orders at the initial price, requiring users to increase the fare, which can make the final cost similar to other services R4R37.
How long do I have to wait for a Maxim driver?
Users frequently report waiting 15-30 minutes, and sometimes up to an hour, for a Maxim driver to accept an order or arrive, with many orders never being accepted at all R1R2R6R9.
Are there issues with payment in the Maxim app?
Yes, users have reported issues with payment, including prices increasing mid-trip, being unable to add credit, drivers demanding cash despite in-app payment selection, and incorrect charges after cancellations R13R35R49R60.
Does Maxim work well for tourists?
No, Maxim is not considered tourist-friendly because it requires a local phone number for registration R82.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R5] 4/5 · US Prices are lower than Yandex! Too bad no one ever comes. · translated
  2. [R20] 5/5 · US Good value: Although you might wait longer in there are less drivers in Malaysia than using the Grab app, the service is just fine and perhaps you give up some insurance coverage as I understand it there’s a savings usually.
  3. [R58] 5/5 · US Love it but…: I’ve used this app/ride-share for a while now and I absolutely love the lower prices compared to Grab and Bolt. I always compare the 3 when searching for a ride and Maxim wins most often. My only issue is the in-app language translation in the messaging portion. If a driver sends a text, it doesn’t translate their language, which causes an issue when they’re trying to locate you. I’v
  4. [R191] 3/5 · US D naga: The prices are much less than other ride’s apps. Most of the drivers are very professional. However, I am partial disabled and front passenger seat should be full forward so I can enter and exit the car. Also very few drivers smoke. But very much dislike smoke smell. I don’t want to disrespect the driver and tell them their car smelling very bad because of cigarette smoke. I tip driv
  5. [R12] 5/5 · US Everything is great: Everything is great. Good driver 👍🏻 · translated
  6. [R14] 5/5 · US Very good, polite driver, brought what was needed, bought what was needed. Wish there were more like him ❤️ thank you very much. · translated
  7. [R19] 5/5 · US 5 stars: KODUS to the driver for easy and fast delivery
  8. [R21] 5/5 · US 🥰: Good rider
  9. [R1] 1/5 · US 1 star: No taxis, wait half an hour, price like Yandex. · translated
  10. [R2] 1/5 · US Horrible app: Always a million-year wait for a car. Drivers can easily accept and cancel orders when there are only a couple of minutes left. The service is garbage. · translated
  11. [R4] 1/5 · US The most successful taxi app: What can you write about a taxi if the taxi itself is NEVER FOUND? You automatically set a price that no driver will accept, and then the song and dance begins with accelerating for money, and in the end, it's the same price as other apps, so what's the point? In several years of using the app, I've only managed to find a car about 10 times. · translated
  12. [R6] 1/5 · US Long taxi wait: Waited for a taxi for over 30 minutes, and still couldn't find a car. · translated
  13. [R13] 1/5 · US Order and support: I called a taxi three times in Bratsk, and the same driver accepted and canceled the order each time. Then money was debited from me, and I was kicked out of the app. I can't log in again. What should I do? How do I leave the airport? · translated
  14. [R15] 2/5 · US Bad: Drivers are a nightmare, they take orders while dropping off others, say they'll be there in 2 minutes, I wait 15 minutes, what's the rush? They also wait for the fare to be increased. · translated
  15. [R34] 1/5 · US Dumpster: A garbage service, I deleted it and don't regret it at all. It's impossible to call a car unless you double the amount. Drivers are a separate art form, acting like they're doing you a favor and constantly begging for more money. They can also easily cancel just because they don't want to go, even if they accepted the request. · translated
  16. [R35] 1/5 · US Tài xế đòi thêm tiền: Đòi thêm 20k
  17. [R49] 1/5 · US WORST APP: Do not use Maxim in Vietnam under any circumstances. You wait a very long time for a car, you can pay by card, but if you choose to pay from your account, drivers will still demand cash from you. The price difference with Grab is minimal, and with InDrive, there's none at all. In short... · translated
  18. [R60] 1/5 · US Terrible app: I stood for about 7 minutes waiting for someone to take the call. I canceled because I had to catch a train and walked with my suitcase. 20 minutes later, when I had already reached my destination, a taxi driver started calling me. I opened the app and saw that a car had arrived at the first spot where I ordered. In the end, I canceled the trip again, and money was debited. · translated
  19. [R41] 2/5 · US Map direction is wrong: The map always directs driver to wrong location for my 30 story condo in cebu. (Calyx residence). What a waste of time
  20. [R90] 1/5 · US Don't use in Vietnam: Taxi drivers show up in random places every other time, trying to scam you at every opportunity. · translated
  21. [R360] 3/5 · AU Maxim offers cheapest rate but app could improve: The Bolt and Grab apps show better were you driver is before he picks you up - with maxim it’s hard to tell when you have secured a taxi and where they are and when they will pick up. App needs improvement
  22. [R3] 1/5 · US SPAM PUSHES: Hey guys, you've apparently hired a deer for the SMM position who understands nothing about promotion. If you want to increase the number of orders with your constant spam pushes, I have bad news for you. Elementary rules are taught in first grade: such pushes should not be more frequent than once a month to avoid annoying people. And they should be useful if you want to retain customers. · translated
  23. [R18] 1/5 · US Only boors: Boorish drivers. Shabby, broken, old cars. And support that always takes the driver's side. Do you need this...? · translated
  24. [R307] 3/5 · CA Moteur de recherche déficient.: Difficile de trouver les destinations. Le moteur de recherche doit être amélioré. Maxim a des prix concurrentiels toutefois.
  25. [R72] 1/5 · US Terrible app!! It's some kind of horror. Often you have to wait 20-30 minutes for a taxi driver to accept an order. The app constantly crashes, and they don't answer the mobile number. · translated
  26. [R86] 2/5 · US If you want to ride cheap, you'll regret it: Payment doesn't work correctly, they pick up just anyone as drivers, who don't even know how to use a navigator. The app shows one car number, but a different number arrives. The taxi driver accepted the order and then apparently marked it as completed immediately; money was debited, but the taxi driver never arrived, so I had to wait for the next one. The next one didn't receive money after completing the order, so I had to... · translated
  27. [R370] 3/5 · AU Average app: Slow, and stops working frequently
  28. [R82] 1/5 · US Cannot register without a local phone number: Not tourist-friendly
  29. [R23] 2/5 · US 👎: Now you can't cancel an order, very bad. · translated
  30. [R46] 5/5 · US bgus: sorry yee haha lain loc lain tmpt pickup
  31. [R73] 3/5 · US Emoji: What imbecile thought of adding an emoji to the app name? Remove this shameful provincialism! And make the name either with a capital letter or all caps. For this reason alone, I don't want to keep the app on my phone. · translated
  32. [R37] 1/5 · US Worst taxi: They wait until you raise the price, and that's it; otherwise, they won't go. · translated
  33. [R9] 1/5 · US Taxi "Hachiko": In Magnitogorsk, taxis are like this: you wait for a taxi for 40 minutes, sometimes an hour. · translated

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store