maxim
Maxim offers competitive pricing compared to other ride-hailing apps, but users frequently experience extremely long wait times for drivers, cancellations, and issues with payment and app functionality, making it unreliable for timely travel.
Maxim is a ride-hailing app that often provides lower prices than competitors like Yandex, Grab, and Bolt. However, recent user reviews highlight significant issues with driver availability, long wait times, and frequent order cancellations, which contradict the app's lifetime high rating.
What users like
What users complain about
- Drivers are frequently unavailable, leading to excessively long wait times (up to 30-60 minutes) or no driver accepting the order at all.R1R2R4R6
- Drivers often cancel orders, sometimes repeatedly, or expect users to increase the fare.R2R13R15R34
- The app has issues with payment processing, including incorrect charges, inability to add credit, and drivers demanding cash despite in-app payment selection.R13R35R49R60
- The app's map and navigation can be inaccurate, leading drivers to wrong locations.R41R90R360
- Users report excessive spam notifications.R3
- Some drivers have old, poorly maintained, or smoky cars.R18R191
- The app's search engine for destinations needs improvement.R307
- Customer support is unresponsive or unhelpful.R13R18R72R86
- The app can be slow, crash frequently, or have issues with language translation in messaging.R58R72R370
- The app is not tourist-friendly as it requires a local phone number for registration.R82
Latest update · v3.224
What the developer says changed (the verdict above weighs this against what reviewers report):
- Improvements and fixes - The app runs faster now
Recurring themes
Who it's for
Maxim is for users who prioritize potentially lower prices and are not in a hurry, willing to wait extended periods for a driver, or to increase the fare if necessary R5R20R58. It is not for anyone needing reliable, timely transportation, especially during peak hours, or for tourists without a local phone number R2R9R82.
Evidence note: The recent reviews skew heavily negative, particularly regarding driver availability and app reliability, which contrasts sharply with the high lifetime rating. This suggests a significant decline in service quality or increased user frustration recently. The positive reviews often praise individual drivers rather than the overall service.
Frequently asked
Is Maxim cheaper than other ride-hailing apps?
How long do I have to wait for a Maxim driver?
Are there issues with payment in the Maxim app?
Does Maxim work well for tourists?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R5] Prices are lower than Yandex! Too bad no one ever comes. · translated
- [R20] Good value: Although you might wait longer in there are less drivers in Malaysia than using the Grab app, the service is just fine and perhaps you give up some insurance coverage as I understand it there’s a savings usually.
- [R58] Love it but…: I’ve used this app/ride-share for a while now and I absolutely love the lower prices compared to Grab and Bolt. I always compare the 3 when searching for a ride and Maxim wins most often. My only issue is the in-app language translation in the messaging portion. If a driver sends a text, it doesn’t translate their language, which causes an issue when they’re trying to locate you. I’v
- [R191] D naga: The prices are much less than other ride’s apps. Most of the drivers are very professional. However, I am partial disabled and front passenger seat should be full forward so I can enter and exit the car. Also very few drivers smoke. But very much dislike smoke smell. I don’t want to disrespect the driver and tell them their car smelling very bad because of cigarette smoke. I tip driv
- [R12] Everything is great: Everything is great. Good driver 👍🏻 · translated
- [R14] Very good, polite driver, brought what was needed, bought what was needed. Wish there were more like him ❤️ thank you very much. · translated
- [R19] 5 stars: KODUS to the driver for easy and fast delivery
- [R21] 🥰: Good rider
- [R1] 1 star: No taxis, wait half an hour, price like Yandex. · translated
- [R2] Horrible app: Always a million-year wait for a car. Drivers can easily accept and cancel orders when there are only a couple of minutes left. The service is garbage. · translated
- [R4] The most successful taxi app: What can you write about a taxi if the taxi itself is NEVER FOUND? You automatically set a price that no driver will accept, and then the song and dance begins with accelerating for money, and in the end, it's the same price as other apps, so what's the point? In several years of using the app, I've only managed to find a car about 10 times. · translated
- [R6] Long taxi wait: Waited for a taxi for over 30 minutes, and still couldn't find a car. · translated
- [R13] Order and support: I called a taxi three times in Bratsk, and the same driver accepted and canceled the order each time. Then money was debited from me, and I was kicked out of the app. I can't log in again. What should I do? How do I leave the airport? · translated
- [R15] Bad: Drivers are a nightmare, they take orders while dropping off others, say they'll be there in 2 minutes, I wait 15 minutes, what's the rush? They also wait for the fare to be increased. · translated
- [R34] Dumpster: A garbage service, I deleted it and don't regret it at all. It's impossible to call a car unless you double the amount. Drivers are a separate art form, acting like they're doing you a favor and constantly begging for more money. They can also easily cancel just because they don't want to go, even if they accepted the request. · translated
- [R35] Tài xế đòi thêm tiền: Đòi thêm 20k
- [R49] WORST APP: Do not use Maxim in Vietnam under any circumstances. You wait a very long time for a car, you can pay by card, but if you choose to pay from your account, drivers will still demand cash from you. The price difference with Grab is minimal, and with InDrive, there's none at all. In short... · translated
- [R60] Terrible app: I stood for about 7 minutes waiting for someone to take the call. I canceled because I had to catch a train and walked with my suitcase. 20 minutes later, when I had already reached my destination, a taxi driver started calling me. I opened the app and saw that a car had arrived at the first spot where I ordered. In the end, I canceled the trip again, and money was debited. · translated
- [R41] Map direction is wrong: The map always directs driver to wrong location for my 30 story condo in cebu. (Calyx residence). What a waste of time
- [R90] Don't use in Vietnam: Taxi drivers show up in random places every other time, trying to scam you at every opportunity. · translated
- [R360] Maxim offers cheapest rate but app could improve: The Bolt and Grab apps show better were you driver is before he picks you up - with maxim it’s hard to tell when you have secured a taxi and where they are and when they will pick up. App needs improvement
- [R3] SPAM PUSHES: Hey guys, you've apparently hired a deer for the SMM position who understands nothing about promotion. If you want to increase the number of orders with your constant spam pushes, I have bad news for you. Elementary rules are taught in first grade: such pushes should not be more frequent than once a month to avoid annoying people. And they should be useful if you want to retain customers. · translated
- [R18] Only boors: Boorish drivers. Shabby, broken, old cars. And support that always takes the driver's side. Do you need this...? · translated
- [R307] Moteur de recherche déficient.: Difficile de trouver les destinations. Le moteur de recherche doit être amélioré. Maxim a des prix concurrentiels toutefois.
- [R72] Terrible app!! It's some kind of horror. Often you have to wait 20-30 minutes for a taxi driver to accept an order. The app constantly crashes, and they don't answer the mobile number. · translated
- [R86] If you want to ride cheap, you'll regret it: Payment doesn't work correctly, they pick up just anyone as drivers, who don't even know how to use a navigator. The app shows one car number, but a different number arrives. The taxi driver accepted the order and then apparently marked it as completed immediately; money was debited, but the taxi driver never arrived, so I had to wait for the next one. The next one didn't receive money after completing the order, so I had to... · translated
- [R370] Average app: Slow, and stops working frequently
- [R82] Cannot register without a local phone number: Not tourist-friendly
- [R23] 👎: Now you can't cancel an order, very bad. · translated
- [R46] bgus: sorry yee haha lain loc lain tmpt pickup
- [R73] Emoji: What imbecile thought of adding an emoji to the app name? Remove this shameful provincialism! And make the name either with a capital letter or all caps. For this reason alone, I don't want to keep the app on my phone. · translated
- [R37] Worst taxi: They wait until you raise the price, and that's it; otherwise, they won't go. · translated
- [R9] Taxi "Hachiko": In Magnitogorsk, taxis are like this: you wait for a taxi for 40 minutes, sometimes an hour. · translated
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store