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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Centra Mobile vs Cabify

Centra Mobile 4.9★ · Free to download 70
Winner Centra Mobile
Cabify 4.8★ · Free to download 40

Centra Mobile is the better choice for banking needs due to its generally reliable core functionality, despite recent update issues, while Cabify struggles with fundamental service delivery and customer support.

Full reviews: Centra Mobile · Cabify

Centra Mobile, a banking app, is praised for its ease of use and convenience, allowing users to manage accounts and pay bills, though recent updates have introduced stability and login issues. Cabify, a ride-hailing app, offers competitive pricing in some regions but is plagued by unreliable driver services, inaccurate wait times, and poor customer support.

Head to head

Features edge: Centra MobileR1R5R8R10
Centra Mobile Centra Mobile users appreciate features like easy access to accounts, money transfers, and bill payment, with some also valuing mobile check deposits. However, users report issues with Zelle functionality, inability to view loan details or make principal payments from outside sources, and missing widgets. The app's notification system is also criticized for not offering text or email options and failing authentication.
Cabify Cabify offers ride-hailing services with features like expedited pickup options and advance reservations. However, many users report that these features often malfunction, with expedited pickups leading to longer waits and reservation services not working. The app's mapping and driver location features are also cited as problematic, and some users note issues with applying discount coupons.
Ease of Use edge: Centra MobileR3R5R11R12
Centra Mobile Many Centra Mobile users find the app easy to use, navigate, and beginner-friendly, appreciating its simplicity and quick access to information. However, some users describe the interface as archaic and not intuitive, requiring too many clicks to view transactions. Frequent security prompts, like needing a text code for every login, are a major frustration for many.
Cabify Some Cabify users describe the app as easy to use for creating an account and requesting a ride, especially for those familiar with similar services. Conversely, many users report significant difficulties, including issues with account creation, country code selection, and adding payment methods. The app's interface can also be confusing, with problems viewing advance reservations and map navigation.
Reliability edge: Centra MobileR6R8R10R14
Centra Mobile Centra Mobile is often described as reliable, with accurate account information and instantaneous transfers. However, recent updates have led to severe reliability issues for many, including constant crashing, freezing, inability to log in, and persistent "intermittent connection issues." Specific features like Zelle and landscape mode on iPad are also reported to be consistently broken.
Cabify Cabify's reliability is a major concern, with frequent reports of inaccurate driver arrival and destination times, long wait times, and drivers canceling or not showing up. Users experience app malfunctions, including reservation services not working, incorrect driver locations, and issues with payment processing. Many describe the service as unreliable, leading to missed appointments and frustration.
Price/Value edge: Centra MobileR4R13R33R55
Centra Mobile As a banking app, Centra Mobile's value is tied to the credit union's services. Users appreciate the overall banking experience, with some highlighting the integrity and quality of service. However, there are complaints about the credit union itself, such as overdraft issues even when opted out.
Cabify Cabify is sometimes praised for offering competitive or cheaper rates than alternatives like Uber, and for providing fixed prices and discounts. However, many users report being overcharged, charged for driver mistakes, or incurring bogus waiting fees. There are also instances of drivers demanding extra cash, leading to a perception of scamming and poor value.
Support edge: Centra MobileR1R11R13R17
Centra Mobile Centra Mobile users generally praise the customer service of Centra Credit Union, describing employees as friendly, helpful, professional, and responsive to issues. However, some users report that IT tickets for app problems go unanswered, and the app's notification system for authentication is frustrating.
Cabify Cabify's customer support is widely criticized as poor, unhelpful, and unresponsive. Users report issues with support not understanding their problems, providing incorrect information, and refusing refunds for service failures or driver mistakes. There are also reports of non-existent security responses to serious incidents.
Pick Centra Mobile if

You are a Centra Credit Union member looking for a mobile banking app that, despite recent update issues, generally offers essential banking functions like account management, transfers, and bill pay, and you value strong in-person customer service R5R11R13R17.

Pick Cabify if

You are traveling in regions where Cabify operates and are seeking a ride-hailing alternative, particularly if you prioritize potentially lower prices and cleaner cars over consistent reliability and responsive customer support .

Evidence note: Centra Mobile's recent negative reviews highlight significant issues with app stability and login after updates, which contrast with its higher lifetime rating and many positive reviews about core functionality. Cabify's reviews are heavily skewed towards negative experiences, particularly regarding service reliability and customer support, despite some users finding it easy to use and well-priced.

Frequently asked

Does Centra Mobile have issues with Zelle?
Yes, Centra Mobile users frequently report that Zelle functionality is problematic, with the app either kicking them out, taking them to a login page, or preventing them from entering amounts to send R10R14R16.
Is Cabify reliable for ride pickups?
Cabify is often unreliable for ride pickups, with users reporting significantly longer wait times than estimated, drivers canceling or not showing up, and drivers parking far from the pickup location R61R63R67R70.
Does Centra Mobile require frequent security verification?
Yes, many Centra Mobile users are frustrated by the app's requirement for frequent security verifications, often needing a text code for every login, even with Face ID enabled R38R48R56R58.
Is Cabify customer service helpful?
No, Cabify's customer service is widely criticized for being unhelpful, unresponsive, and failing to resolve issues, with users reporting that support often doesn't understand their problem or refuses refunds R64R72R81R97.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Centra Mobile 1/5 · US Frustrating alert system: No way to change the notification system to text or email, doesn’t send me authentication texts so it just automatically declines whatever payment I’m trying to make.
  2. [R5] Centra Mobile 5/5 · US My greatest Application on my phone: I love the ease and convenience of my Centra application. It saves time and trips to the bank!! I love it!!
  3. [R8] Centra Mobile 1/5 · US Landscape mood and printing failures: Landscape mode and the ability to print statements does not work on an iPad with the recent updates. Centra states it is a known problem. The landscape mode has not worked for at least two weeks. When will these features be restored?
  4. [R10] Centra Mobile 1/5 · US Frustrated: Zelle never works and it kicks me out constantly
  5. [R3] Centra Mobile 3/5 · US Update interface please: App works well, but for both this and the web version would prefer to see more transactions immediately and not have to click on “view all” almost every time I use the app to see more transactions. Especially the online web version which also limits the initial view to only a small part of the screen.
  6. [R11] Centra Mobile 5/5 · US Love Centra bank!!: I have easy access to my bank account no matter where I’m at. I can move money around whenever needed. These app is easy to use. I can also pay my bills and everyone at the bank when I have to go is very friendly.
  7. [R12] Centra Mobile 1/5 · US Not at all intuitive: You’re mobile app hasn’t helped me at all. It’s not possible to see anything about my loan nor am o able to make a payment.
  8. [R6] Centra Mobile 1/5 · US NOT Happy So Far 👎🏻😡: So far Centra has locked me out of any transactions whatsoever with error codes and security emails, how is the ACTUAL CFCU MEMBER supposed to use your services when I am not allowed 🚫 to use my own account bank card or even make a payment within the App??? And, why is the Centra App not listed within my Settings to control, this is a security and privacy concern if there is
  9. [R14] Centra Mobile 2/5 · US Zelle Still Needs Fix: The app works great till you have to use Zelle. It takes you to the log in page once you try to enter money amount.
  10. [R4] Centra Mobile 1/5 · US Horrible: Horrible place to bank at. They will overdraft your account even though you asked to not have the overdraft feature. They kept over drafting my account to the point I had to cancel my account. This place is a joke.
  11. [R13] Centra Mobile 5/5 · US I choose centra: I have been a member of Centra Credit Union for 14 years. I came to centra when one of the major banks became so unsatisfactory in service. I needed honest, truthful, caring people who would treat me like family and treat my money like it matters. They provide all services you will ever need and do it with integrity!! THANK YOU Julia, Elizabeth, Rusty, Brittany, Maria for making m
  12. [R33] Centra Mobile 5/5 · US Edinburgh Indiana Centra: best bank in my opinion, business with other banks and countless mistakes and errors, NOT WITH CENTRA CREDIT UNION, been with them for two years maybe more an it’s been the best experience, outstanding customer service no mistakes an errors. Thank you
  13. [R55] Centra Mobile 5/5 · US Good bank: Highly recommend this bank 5 stars would bank again.
  14. [R17] Centra Mobile 5/5 · US Service: The service is outstanding and the employees are always helpful.
  15. [R16] Centra Mobile 2/5 · US Pop ups: Needs an update or something. I get a pop up to another screen when I enter an amount to send through zelle and it’s really annoying not being able to zelle.
  16. [R61] Cabify 1/5 · US So many things wrong with the service and the app: I am visiting Spain and read in several places how this app is very popular. I cannot understand why. For each of my two rides, Cabify offered me the option for an expedited pick up for an additional cost. Each time the pick up time was significantly later. It didn’t refund me for that extra wait. On my second ride, the driver was two blocks
  17. [R63] Cabify 3/5 · US Times are not accurate: Drivers arrival time and arrival to destination times are not accurate at all.
  18. [R67] Cabify 2/5 · US Long wait times: Service is ok, but wait times are usually much longer than estimated before booking. Travel time also increases during the ride.
  19. [R70] Cabify 1/5 · US Be ready to wait: Prices are cheap but the estimated pickup time is just a flat out lie. Be ready to see “driver 4min away” just to wait 15min to be paired with a driver 22min away.
  20. [R38] Centra Mobile 1/5 · US Needs to stop with multiple verifications: Every time I need to see my information, I still have to verify that it is myself that is doing so. It is linked to my faceID, so I do not know how that is not verification enough! There are other mobile apps that much more features on them that would be great to see implemented on this app
  21. [R48] Centra Mobile 1/5 · US Grrrr login codes why?!: My phone authenticates me with Face ID but every time I want to see how much money I have I have to text myself a code to make sure I’m me. Add extra security to external payments. Don’t make it a pain in my rear to access my balance or transfer between savings and checking.
  22. [R56] Centra Mobile 1/5 · US Security Prompts!! 🤬🤬🤬: Every time I try to log on I have to get a security text and enter the code... PLEASE FIX!! It would be nice if I didn’t have to do it but one time, or once every month. With my phone having a code that should be good enough, it’s not like people can send themself money from this app. All they can do is see how much money I already don’t have.
  23. [R58] Centra Mobile 1/5 · US Why do I have to put in a code that has been sent to me so often: I am tired of putting in a code just to log into my mobile account. I use another credit union and I don’t have to (never had to) do that with them. Almost makes me want to dump centra after being a customer for over 20 years
  24. [R64] Cabify 1/5 · US Malfunctions: This app is BAD when I say BAD i mean their reservation service does not work and they took €20 after telling me all my rides were canceled and now they REFUSE to give me my €20 back after weeks and weeks of customer service not listening to my case. Maybe they took my money so they can use it to update the system but I don’t even think so. I cannot emphasize enough, do NOT use them
  25. [R72] Cabify 3/5 · US Customer service corrected issue-after several days and multiple emails: I tried the service in Barcelona. I provided my address plus the addresses of three storefronts next door to the app and to the driver. He went to wrong location despite multiple (identical) locations and charged me for waiting time for HIS mistake! The app responds with repeated messages only in Spanish despite my emails tha
  26. [R81] Cabify 3/5 · GB Customer service does NOT help and give wrong information.: I had an issue with accessing the app and after contacting the customer support via Twitter, I contacted them via form on their website. Not only I have not received the right help, but they assistant did not even read my issue. So I guess if you don’t have any issue you’ll find the app fine, but if you have an issue, you’ll never be able
  27. [R97] Cabify 1/5 · US Horible atencion: Estuve esperando un chofer mas de 10 minutos y me cancelo y luego me cobraron. Hable con una Leidi Suarez que me ofrecio nada de ayuda y no me quizo dar el reembolso luego de que le explique lo que paso. Nada de compasión al cliente, en vez castigan al cliente luego de que sus choferes te cancelan.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store