Cabify

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R22] 5/5 · US Easiest app I have ever used: Within ten seconds my account was created active and ready to request ride. Rates way better than uber. Bravo!
2. [R27] 5/5 · US Great app: This is so cool and easy to use id recommend it
3. [R53] 5/5 · US Extremely helpful: This app was so easy to use when I visited Peru. It was so nice to have it in English since I don’t speak Spanish! It felt like I was using Lyft or Uber. So easy. Thanks!
4. [R226] 5/5 · US Excellent! Easier than Lyft and Uber: Just spent time in Valencia and Madrid and was easy, reliable and drivers were awesome! ¡Gracias a los amables conductores en España!
5. [R199] 4/5 · US The best ride app: Great cars and affordable rides. Much better than the competitors.
6. [R56] 5/5 · US Good Service: Cabify usually offers better cars and drivers than UBER but it’s faster to get rides on UBER though…
7. [R387] 5/5 · GB Great service, good value: Cabify is like Über premium. Better, cleaner cars, well trained and courteous staff, with fast and efficient service. Best of all, the prices are often cheaper than the alternative!
8. [R415] 5/5 · GB Mejor que Uber: Ultimamente hemos tenidos varios problemas con uber, mi novia fue la que me introducio a cabify y fue lo mejor, nos han salvado varias veces con el transporte a sitios urgentes. Los chicos son muy rapido en llegar a recogerte y muy majos.
9. [R67] 5/5 · US Great option for Latin America: I recently tried out Cabify for the first time on my trip to South America. The app can be a little confusing if you’re not used to it, but it otherwise works very well. In particular, I found it difficult to review reservations I had made in advance, and I inadvertently ended up missing my ride because I wasn’t sure if I’d actually reserved it earlier or not. Cabif
10. [R227] 5/5 · US Good customer service: Shout out to Brayan in customer service. Landed in Barcelona and got a ride via Cabify. Told the driver I just arrived from US but he decides to go to departures to wait for me. I said ok and took my kids and wife and all our luggage 4 floors up but by that time the dude is gone and I get charged. Brayan in customer service made it right. Thanks amigo.
11. [R264] 5/5 · GB The level of customer service is high: I state that the Cabify application is easy to use; provides: clarity and transparency of information (time, prices, route, payments); good identification of the driver and vehicle in the application; declares: high safety, good quality of vehicles; Cabify guarantees a fixed price, as well as a number of discounts and promotions. The level of customer service
12. [R331] 5/5 · GB Great service and prices: Great service and prices, I always use Cabify when I can’t use public transport. Drivers have always been good so far. One time I was charged by mistake (driver couldn’t find me so he cancelled and I was still charged for a ride) but I contacted their customer service and they replied in less than 24 hours and processed a refund.
13. [R361] 5/5 · GB Sevilla travel: Used this app in spring 2022 for travelling between accommodation and airport in Sevilla. Both times an excellent, easy to use and friendly service. Thank you.
14. [R386] 5/5 · GB Great welcome to Seville!: Lovely journey into Seville from the airport
15. [R389] 5/5 · GB Reliable in Valencia: Used for 3 trips while visiting Valencia all honest, reliable and quick; charges were as indicated.
16. [R49] 5/5 · US Recomanable a Barcelona.: La vaig fer servir un parell de vegades per viatges curts dintre de Barcelona, tot va anar molt be. Es clar que han tingut que invertir per funcionar novament a Barcelona, haurien doncs de fer una mica d’esforç addicional i traduir l’app al català
17. [R1] 1/5 · US So many things wrong with the service and the app: I am visiting Spain and read in several places how this app is very popular. I cannot understand why. For each of my two rides, Cabify offered me the option for an expedited pick up for an additional cost. Each time the pick up time was significantly later. It didn’t refund me for that extra wait. On my second ride, the driver was two blocks
18. [R3] 2/5 · US Long wait times: Service is ok, but wait times are usually much longer than estimated before booking. Travel time also increases during the ride.
19. [R4] 1/5 · US Be ready to wait: Prices are cheap but the estimated pickup time is just a flat out lie. Be ready to see “driver 4min away” just to wait 15min to be paired with a driver 22min away.
20. [R6] 3/5 · US Times are not accurate: Drivers arrival time and arrival to destination times are not accurate at all.
21. [R11] 1/5 · US Customer pays for driver mistakes: drivers to do whatever they want while still charging the customer. I only used this app three times, and two out of those three rides had serious issues. The first time, the driver went to a completely different location, claimed she had arrived, and later admitted she was not at the correct pickup point. Despite this, Cabify still tried to charge me. The seco
22. [R18] 1/5 · US Horible atencion: Estuve esperando un chofer mas de 10 minutos y me cancelo y luego me cobraron. Hable con una Leidi Suarez que me ofrecio nada de ayuda y no me quizo dar el reembolso luego de que le explique lo que paso. Nada de compasión al cliente, en vez castigan al cliente luego de que sus choferes te cancelan.
23. [R33] 1/5 · US They Didn't Show Up!: I booked a day in advance for Barcelona Airport and at the time the driver was supposed to be at my hotel on the day of departure, I received a notification saying they didn't have any drivers available. Unacceptable!
24. [R48] 1/5 · US Unreliable service: I reserved a cab to the airport days in advance for early in the morning. Checked regularly and in the reservation a driver was assigned. Few minutes before the pick up the driver canceled and because of the time there was no other driver available to get me there. I missed my flight.
25. [R2] 1/5 · US Malfunctions: This app is BAD when I say BAD i mean their reservation service does not work and they took €20 after telling me all my rides were canceled and now they REFUSE to give me my €20 back after weeks and weeks of customer service not listening to my case. Maybe they took my money so they can use it to update the system but I don’t even think so. I cannot emphasize enough, do NOT use them
26. [R30] 1/5 · US Bogus fees. Hard to get.: Charges bogus fees. I was not late. I was outside when the driver arrived yet I was charged 4 minutes in wait fees. It was either the app malfunctioning or the driver cheating the system. Support is useless. Over two days and no response. Do not trust this app. Also very hard to get a driver. (Used in Spain)
27. [R36] 1/5 · US Días: JAMÁS CONTÉSTAN, ni lo intentéis
28. [R42] 1/5 · US Bad customer service: Don’t use this service. I reserved a taxi for transport from Barcelona airport. The driver couldn’t help me locate him and cancelled the ride when I was minutes within reaching him. They still charged me baseline fare of 50 euros. I contacted customer service and they won’t issue a refund.
29. [R7] 1/5 · US Doesnt work: Was not even able to sign up
30. [R21] 1/5 · US Can’t Create my Account: My WhatsApp number is in Mexico but the country code there is +52, not +521. As a result, it keeps failing saying my number is invalid, when it’s 100% correct. Flawed app! Please fix this!!
31. [R34] 1/5 · US Phone number not accepted: I can create an account because when I add my phone number I get an error (without any explanation) even though my phone number is correct and use the right prefix.
32. [R91] 3/5 · US Can’t even try to use it: I tried for the last 30 mins to create an account… apparently they can’t send SMS in the United States. I can recommend a global SMS provider if they need one. Reliable operations is important to usage. If I can’t depend on the company to work well under good conditions what happens when I’m trying to use it?
33. [R19] 1/5 · US App con BUG después de la última actualización: No se puede usar cupones de descuento después de la última actualización del 5 de noviembre, hay un BUG no permite agregar ningún cupón en cuentas nuevas
34. [R20] 2/5 · US Mala actualización: Actualizaron la aplicación la semana pasada y ahora los carros que aceptan están súper lejos de la locación a más de 10 minutos y el mapa no se ve donde ve el carro toca hacerle zoom a cada rato para ver dónde vienen
35. [R59] 5/5 · US Needs work: The app showed the wrong driver location at arrival, making it difficult to meet the driver. We thought we were exactly where the driver was and he thought he was where we were when in fact we were in different spots. Then when we tried to communicate with him, we were not able to copy from the messages which made the language barrier cumbersome to deal with. We had to spend 10 extra m
36. [R590] 3/5 · AU Desconto de mentirinha: Usei o app duas vezes. Na primeira vez o motorista demorou 15 minutos pq estava dando volta com outro(s) passageiros, mesmo o app mostrando que faltava 5 minutos. Na segunda vez dei outra chance pq eles me ofereceram um desconto de 25% na corrida mas na hora do pagamento o valor cobrado foi o cheio. Não entendi nada. Achei pior que os outros apps.
37. [R9] 1/5 · US Traumatic Experience in Madrid: The driver kicked our family including a 6 year old girl in the middle of a dangerous busy street. During the ride to Atocha train station, he said 5 EUR cash extra, okay? I said “No cash.” He kept repeating then got angry and stopped in the middle of the road and would not move until we handed him cash or got out. We had a train to catch so we felt our best choice
38. [R10] 1/5 · US DO NOT GET THIS APP: SCAM!! Show that the ride is 15 euros , so I booked it. It charges me 30 euros. No one picked up the order and it just doesn’t show in the app. Thought I would get my refund, but no I did not. Now I just lost 30 euros for no reason. Oh yeah and a driver scammed me too. Charged me twice the amount of money that he was supposed to receive. WTF.
39. [R68] 1/5 · US This is how the scam works:: The drivers claim that they’ve arrived even of they’re not in sight. They choose the pick up location, not the customer. So they milk the wait time and pretend like they’re just waiting for you. Then you get charged extra for them “waiting” Cabbies can be pretty dishonest. Be careful! Curb/Lyft/Uber provide better accountability for drivers. Also…GPS location is horrib
40. [R220] 3/5 · US Colombia: suspecting fraudulent behavior: We had two taxis arriving with differing license plate. One driver of another one did not end the trip after we left causing an extended bill, which also does not appear in the app but only on the credit card bill. So these are two problems. Fraudulent behavior of drivers (as passenger there is jo way to stop the trip) and faulty book keeping in the app.
41. [R17] 1/5 · US Nunca hay vehículos: Llevo varios días solicitando un servicio pero jamás hay carros
42. [R51] 1/5 · US Terrible, it takes 10+ to get assigned a car, and they never arrive: While uber in Madrid is super quick, no matter if you are in suburbs, Cabify just literally doesn’t work. It says: in 7 min, but you never even get a car assigned. Really bad experience.
43. [R435] 3/5 · GB Number of drivers: Good service, but not enough drivers
44. [R496] 3/5 · GB Good but could be better: Good app but hardly ever have any cars in my area. Would be better if you could see the cars on nearby streets like uber, then you’d have a better idea of how long you’d be waiting
45. [R16] 2/5 · US Aplicación con problemas: No se reconoce a sí misma
46. [R5] 1/5 · US Poor service: The app first assigned us a driver who woke us up with a call at 4AM for our 6AM taxi saying he was waiting for us. Then we were directed to a meeting spot in an area restricted to taxis. Since Cabify uses regular drivers without taxi licenses, he could not drive to the pick up point, so we had to haul our luggage a long distance to the point where the driver was. The driver then
47. [R12] 1/5 · US Beware of scamming cab drivers: The prices are good for a reason. I don’t feel confident in catching any more cabs with this company. I pre-booked a cab for my tour the night before. The driver was supposed to arrive at 12:45pm and he arrived well after 1pm and decided to park several blocks from my hotel hoping that I wouldn’t make it to him within the five minute grace period. Surprise surprise,
48. [R28] 1/5 · US Worst service in existence: Would you like to wait 30 minutes to be assigned a driver who drives aimlessly around the city for another 30 minutes and never makes it to you? Use this app. Would you like to request a ride when it says 6 minute ETA, and then have it never assign you a driver? Use this app. But if you want to get where you’re going, just walk into the street and hail a cab.
49. [R394] 3/5 · GB Perfect concept, poor customer service: Used cabify 5 times in BCN Perfect. Come back to BCN, no cab available. Minimum 45 minutes waiting time. Took another taxi. After 5 minutes retried the app; cab available straight away!?!? I send a tweet to cabify, they're still asleep I guess. Next day want to reserve a cab for 55 minutes later; not possible. Only now or after 2 Hours. why? Took again a nor
50. [R65] 1/5 · US No pickup spot at Barcelona Sants Train station: Pickup spot does not exist at Barcelona Sants train station. Couldn’t find it anywhere even with instructions on how to get to it from Cabify. Took longer than getting a cab right out front of the train station and it was the same price. Someone needs to fix the instructions or just get an uber which works in Barcelona. Taxi price was the same as Ca
51. [R40] 1/5 · US Terrible App: I can no longer access my account, and have absolutely no way to talk to an actual person to get this resolved. The company is terrible, the app is terrible.
52. [R23] 1/5 · US Mala app: No recomiendo esta app se aprovechan de los visitantes cobrando de más y nunca te dan. Una solución real
53. [R54] 3/5 · US Overpriced and buggy!: Overpriced and buggy! Rides are usually way too expensive, and the drivers would often show up and then refuse the ride if you had chosen ”Cabify” instead of the more expensive ”taxi.” Recently, the drivers would simply not move at all. Just pretend to accept rides I guess.