Centra Mobile

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R2] 5/5 · US My greatest Application on my phone: I love the ease and convenience of my Centra application. It saves time and trips to the bank!! I love it!!
2. [R3] 4/5 · US Why I love Centra Mobile? because for one I don’t have to go to the bank. don’t have to: Ok
3. [R5] 5/5 · US Love Centra bank!!: I have easy access to my bank account no matter where I’m at. I can move money around whenever needed. These app is easy to use. I can also pay my bills and everyone at the bank when I have to go is very friendly.
4. [R39] 5/5 · US Very convenient but needs higher limit: Great feature to deposit remotely and instantly. Saves stamps, envelopes and trips to town.
5. [R9] 5/5 · US Truly helper: Easy to navigate
6. [R11] 5/5 · US Simplicity: The Centra app makes banking easy!
7. [R4] 5/5 · US Centra Mobile: Love this mobile application use it all the time.
8. [R10] 5/5 · US Accuracy: I truly appreciate my credit union because my account information is always accurate, which gives me peace of mind and keeps me from having to second-guess my balance. The staff in Shelbyville is consistently professional, friendly, and helpful. Overall, it’s a great credit union and I highly recommend banking here.
9. [R12] 5/5 · US Instant info!: I have had my card declined, and been able to go out and immediately find out that it’s not my problem. That is piece of mind!
10. [R14] 5/5 · US Luv my bank: Centra, I love how you’re always there for me every time I need to check on my mobile app it’s working it’s good. I love it. Thank you.
11. [R24] 5/5 · US Great to have!: So easy to use and so helpful to have so many options from my phone. Especially small checks I don’t need to drive in town to deposit them.
12. [R38] 5/5 · US Easy: Love my centra app! Easy deposits, transfers and maintenance of my account
13. [R44] 5/5 · US Bill Pay is great: Bill Pay makes my life so much easier! I set up payments as soon as I get my bills and never have to worry again! Saves time from remembering passwords for all the individual websites. Absolutely love it!!
14. [R56] 2/5 · US If it ain’t broke, don’t fix it…: They’ve recently did a complete overhaul of the app to make it look more sleek and modern. That’s fine and I think it looks really nice. The issue is that the app is junk now. It crashes constantly and freezes up on you if you try to move within it too quickly. A simple task that would take seconds before is now a several minute ordeal after having to refresh and
15. [R65] 2/5 · US The new app freezes a lot: I was looking forward to the new update/app coming out. The old one was great, but I knew the layout could definitely look a lot better. I love the layout of the new app so much more, but now, I can hardly ever get the app to properly work for me. I have to close the app a great amount of times before I can even get it to let me view my account balances and transactions
16. [R67] 5/5 · US Won’t work: Did the update and got the app to work 1 time. Now I click on one of the accounts, scans my finger print and it does nothing, completely locks up.
17. [R139] 1/5 · US Get it together guys: This app is pitiful. Takes forever to load, crashes constantly. Terrible interface, not user friendly at all. Haven’t updated it in like a year. Would give zero or negative stars if i could.
18. [R31] 1/5 · US NOT Happy So Far 👎🏻😡: So far Centra has locked me out of any transactions whatsoever with error codes and security emails, how is the ACTUAL CFCU MEMBER supposed to use your services when I am not allowed 🚫 to use my own account bank card or even make a payment within the App??? And, why is the Centra App not listed within my Settings to control, this is a security and privacy concern if there is
19. [R61] 1/5 · US Won’t recover account: Just says unexpected error any time I try to recover my account and log in
20. [R73] 1/5 · US New Update: I have used the centra app for quite some time and they came out with a new online banking update today. I went to sign in and it is saying that my credentials are wrong.
21. [R81] 1/5 · US So broken.: It never has connection to its servers or whatever so i can never log in to even just check my balances. Doesn’t matter what wifi or data i’m on, it’s definitely this app’s problem. I hate it because I don’t always have my computer with me but this app is totally useless
22. [R89] 1/5 · US Needs to stop with multiple verifications: Every time I need to see my information, I still have to verify that it is myself that is doing so. It is linked to my faceID, so I do not know how that is not verification enough! There are other mobile apps that much more features on them that would be great to see implemented on this app
23. [R103] 1/5 · US Grrrr login codes why?!: My phone authenticates me with Face ID but every time I want to see how much money I have I have to text myself a code to make sure I’m me. Add extra security to external payments. Don’t make it a pain in my rear to access my balance or transfer between savings and checking.
24. [R108] 1/5 · US Security Prompts!! 🤬🤬🤬: Every time I try to log on I have to get a security text and enter the code... PLEASE FIX!! It would be nice if I didn’t have to do it but one time, or once every month. With my phone having a code that should be good enough, it’s not like people can send themself money from this app. All they can do is see how much money I already don’t have.
25. [R110] 1/5 · US Why do I have to put in a code that has been sent to me so often: I am tired of putting in a code just to log into my mobile account. I use another credit union and I don’t have to (never had to) do that with them. Almost makes me want to dump centra after being a customer for over 20 years
26. [R63] 2/5 · US Removed Widgets: The app is great but lot the widgets so I can’t quick glance my account
27. [R156] 3/5 · US Like the new update but.....: Like that the latest version offers more access via mobile device. However, really like the instant balance feature of prior version. I would have give the new version 5 stars but losing instant balance is a big disappointment
28. [R45] 1/5 · US Frustrated: Zelle never works and it kicks me out constantly
29. [R51] 2/5 · US Zelle Still Needs Fix: The app works great till you have to use Zelle. It takes you to the log in page once you try to enter money amount.
30. [R52] 2/5 · US Pop ups: Needs an update or something. I get a pop up to another screen when I enter an amount to send through zelle and it’s really annoying not being able to zelle.
31. [R79] 3/5 · US Update interface please: App works well, but for both this and the web version would prefer to see more transactions immediately and not have to click on “view all” almost every time I use the app to see more transactions. Especially the online web version which also limits the initial view to only a small part of the screen.
32. [R80] 2/5 · US View All Account History Broken: Years ago I was having issues viewing all of my account history both in the app and on the online banking website. I thought it would be fixed at this point given how crucial it is to tax season and personal finances. However, it still is not fixed and it simply goes to a white screen every time you try to “view all” transaction history. I have to call up a represe
33. [R130] 1/5 · US 0 star: What’s the point of even having this app if people aren’t able to see there transaction history to keep track of when and where their money is coming and going. Come on man.
34. [R135] 1/5 · US Pretty useless: Other than checking your balance, not very useful. Have to try multiple times to deposit a check, and completely unable to at times, with no detail other than stating it can’t be processed. As usual, they have a pretty pathetic IT team and are always behind the curve.
35. [R137] 2/5 · US Functions don’t work: App is great for looking at your account balances but if you want to do any mobile banking, it’s very buggy. Most of the time I can’t get mobile deposits to work.
36. [R142] 1/5 · US Horrible App & Customer Support: This app is full of bugs and the credo union’s customer service isn’t much help with app-related problems. At first the app only listed one of my accounts. It also wouldn’t let me digitally deposit a check into that account. I called customer service and they linked all of my accounts and told me to try another account. I tried it again with another account and got
37. [R127] 1/5 · US Just backwards with the times: Even with the recent update, still below par. Can’t use the face login feature. I’d rather call or use my laptop than the app. Do people not test the app before rollling out? 0/10 from me
38. [R128] 1/5 · US It’s June 2020, where is FaceID?: As many others have noted, this app is functional, but just barely. Every other financial app I use allows me to utilize my face to login. Unfortunately, a password seems to be the only option here.
39. [R18] 4/5 · US Important: So far, it is a very beginner friendly app with easy-to-use features. However if you have a loan, you can’t make payment on the principal from an outside source (bank).
40. [R22] 4/5 · US This is why it’s a 4..: It’s a great app and easy to use but I just don’t like that I can’t pay any extra on the principal….it only lets me pay exactly what my bill is.
41. [R46] 1/5 · US Not at all intuitive: You’re mobile app hasn’t helped me at all. It’s not possible to see anything about my loan nor am o able to make a payment.
42. [R132] 1/5 · US Car payment: Can’t even figure out how to make my car payment through the app. It’s 2020. Get up to date.
43. [R82] 1/5 · US Very archaic: The mobile app needs updated. Very unique format and terminology.
44. [R107] 2/5 · US Not user friendly: It’s better than it was when they first switched to the new system, but it’s still the worst banking app I’ve used
45. [R133] 1/5 · US User: There is nothing user friendly about this app. It is antiquated
46. [R138] 1/5 · US Awful: In a world of sleek and easy to use apps, this app stinks. It’s ugly, doesn’t let you login half the time, and when it does it’s hard to navigate.
47. [R40] 1/5 · US Landscape mood and printing failures: Landscape mode and the ability to print statements does not work on an iPad with the recent updates. Centra states it is a known problem. The landscape mode has not worked for at least two weeks. When will these features be restored?
48. [R88] 1/5 · US Awful: Why make an app if it doesn’t even work????? Every time I need to change my security questions I get frozen on the Home Screen and can’t access my account. It is like this every. Single. Time. For months now. Fix it or stop making me change my questions!!!! Ugh!
49. [R121] 1/5 · US Terrible app still: Still can not navigate past the three security questions. They continue to pop up after logging in and once you fill it out, it immediately logs you out. This should be fixed by now.
50. [R122] 1/5 · US It used to work: Since the new version update, I can’t navigate past the new security questions . I pick 3 new questions and answers, try to click continue and nothing. Try to click account and instantly logs me out. Terrible.
51. [R30] 1/5 · US Horrible: Horrible place to bank at. They will overdraft your account even though you asked to not have the overdraft feature. They kept over drafting my account to the point I had to cancel my account. This place is a joke.
52. [R50] 5/5 · US Since the update: I have been with them for 20 years. Since the update i have been having them boucing my account every month. Its terrible. My account was perfect but this rubish started happening. I guess they are trying to make up the pandemic money lost. Sad man before i gave them 5 stars now.. 1
53. [R20] 1/5 · US Frustrating alert system: No way to change the notification system to text or email, doesn’t send me authentication texts so it just automatically declines whatever payment I’m trying to make.
54. [R23] 4/5 · US 4/5 stars: Centra mobile is a great app and it is very easy to use and very user-friendly. It works out for all people no matter the age as long as you have a credit/debit card. The only thing that is not the best about it is that you cannot use mobile transferring apps like Zelle until you’re over the age of 18.
55. [R6] 5/5 · US I choose centra: I have been a member of Centra Credit Union for 14 years. I came to centra when one of the major banks became so unsatisfactory in service. I needed honest, truthful, caring people who would treat me like family and treat my money like it matters. They provide all services you will ever need and do it with integrity!! THANK YOU Julia, Elizabeth, Rusty, Brittany, Maria for making m
56. [R8] 5/5 · US Service: The service is outstanding and the employees are always helpful.
57. [R16] 5/5 · US Edinburgh Indiana Centra: best bank in my opinion, business with other banks and countless mistakes and errors, NOT WITH CENTRA CREDIT UNION, been with them for two years maybe more an it’s been the best experience, outstanding customer service no mistakes an errors. Thank you